See Mr. Dave Tucker at the Indian School & 40th St location in Phoenix. He was efficient, helpful, and answered patiently all my questions. The van we rented was super clean and easy to drive. Thanks Dave! Diane in PhoenixDIANE P.
Customer Reviews for U-Haul of Arcadia
Pour nous contacter
Phoenix, AZ 85018
(40th St SE Corner & Camelback)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RYAN B.
Incredibly rude staff and absurd fees that I had to fight to get removed.Joseph P.
I was not told over the phone, during the reservation process, that I had to have a major credit card to rent the pick-up that I reserved. I accept and respect the policy, but my reservation should have been honored.YVETTE S.
Great ExperienceJeanie S.
The rental was very smooth and organized. Royal had me in and out in a daily rental very quickly. She was training a couple new employees and was setting a very good example on customer service.Mark R.
Excellent experience. Both Robert and the other employee were fantastic and went above and beyond. Will highly recommend.KALVAN S.
Le client n'a pas laissé de commentaire.MARK M.
Awesome folks! Awesome service!MELYSSA L.
Very professional staff, but still able to make the rental and return process very enjoyable.BILLY H.
Le client n'a pas laissé de commentaire.Eki A.
Bobby was fantastic and very helpful. Went over all of the options for rental and answered all our questions.Nicholas S.
Le client n'a pas laissé de commentaire.DANIEL J.
I have rented from uhaul for years literally many decades of rentals and have never had such a great experience. Super helpful knowledgeable staff. Just made everything go betterMARTHA C.
Gruff and dismissive.Jim K.
The battery went dead. I was in the middle of a move. I called the uhaul office where I rented the vehicle. I could not get through. No one picked up phone. I had my friend drove me to office. Arrived snd they told me had to call the 1800 go uhaul number. I left and called that number. I was on hold for 45 Minutes. Finally someone picked up and told me I needed roadside assistance. I said I had been holding 45 minutes. He said he would connect me and stay on the line. He did not stay in the line. I was on hold another 35 minutes and I gave up. By that time it was nearly 1 1/2 hours of hold for ROAD SIDE Assistance. What a joke. I went back to the truck and my friend loaded e rest of the stuff in the truck into her van. She was able to jump the truck. I got it back at 5:30 pm. WHAT A NIGHTMARE. We told the guy checking the truck back in at that office that it had a dead battery. He said â€œoh.â€ I wonder what would have happened had I been stalled on the side of the road in 100 plus heat. It was only 98 today so I guess I was lucky. It really was the WORST experience and really negligent actually on UHAULS part. I did not even finish the move...someone needs to refund some $$$$$ and explain why the heck the phones for general customer support and roadside assistance do not function....like get a call Center in India or there Philippines like every other company. At least someone answers the phone!!!THERESE K.
I filled out so much online then had to repeat in store. I was trying to save time but it took a long time to redo the paperworkElyssa H.
Always a great experience renting from Uhaul!Donald H.
The staff was friendly, professional, efficient. I definitely will go back if I need to rent againfrancesca P.
Le client n'a pas laissé de commentaire.LAURIE M.
Le client n'a pas laissé de commentaire.RON G.
Le client n'a pas laissé de commentaire.KEVAN N.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.STEVEN H.
Excellent experience. The team at the Arcadia U-Haul was quick, professional, and friendly. Merci!ANDREW R.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Le client n'a pas laissé de commentaire.Rebecca H.
I hate to admit this- but I regular this location as we are in a gradual process of getting our house on the market- every week I take a uhaul load of things to storage...because who doesn't want to prolong the dreaded move?! But I must say this uhaul facility takes the dread out of renting! They are always friendly, professional and quick! I get great CLEAN trucks and service with a smile! I highly recommend this uhaul facility!Sydni B.
Nothing! It was an easy and even delightful experience!! A+GREGORY F.
Not lie about the gas meterAdham B.
Check in/check out was smooth, took only about 5 minutes. Staff was greatPATRICK M.
Le client n'a pas laissé de commentaire.Herman V.
NOTHING! The agent Robert was Amazingly helpful and professional. Great Experience!!Marcy S.
Not a thingREBECCA S.
Robert was very helpful. The whole crew is wonderful.Dianne M.
Le client n'a pas laissé de commentaire.Sharon S.
Le client n'a pas laissé de commentaire.Jim K.
Staff were professional, courteous and promptEDWARD M.
Le client n'a pas laissé de commentaire.JERE P.
Le client n'a pas laissé de commentaire.Karen A.
Le client n'a pas laissé de commentaire.Kia B.
Good experience. I will rent from here again.David H.
Le client n'a pas laissé de commentaire.KIMBERLY S.
Great location and good layout for returning equipment.AARON G.
Our go to place for U-Haul!carlos A.
My vehicle did not have ac I live in Phoenix!!! I got 20 $off even though the staff member tested it and said it didn't work !! 20 $of a 5 day rental of 360 $NOT GOOD ENUGH!!!honey G.
Great employees at this location. Very helpful getting me set up with trailer and drop off. We live nearby and always get out propane here as well. Merci.JOHN M.
Staff was very helpful. Arrived a few minutes late and they still treated me with respect.BILLY H.
Great customer service when picking up and having the trailer hitched up!Jennifer B.
I used one of their small trucks for a short move (20) miles. They charged me for 10 gallons of gas upon return....2 miles per gallon!! Upon a quick check out the employee said â€œif things don't look right on your receipt, come back and we'll take care of it.â€ I went back and explained the obvious overcharge. I was told â€œwe can't do anything about it now, the payment has gone through.â€ I was incredibly disappointed at their business ethics which border on dishonest.SHARON W.
Use the 40th & Camelback store a lot. Great people and service.William H.
The general manager was fantastic. Great customer service!JOY F.
Very friendly and helpful staff. They made us feel welcome, offered us a water while we waited for our uber when we returned the truck. 5 stars all the way.Lana D.
Le client n'a pas laissé de commentaire.MCKENZIE M.
The ARCADIA location has very helpful staff, very outgoing and very personable. Makes customers feel at ease with their rental process.BILLY H.
Le client n'a pas laissé de commentaire.Katy M.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.Preston G.
Van was sparkling clean and they got me in and out. Good experience.ANDREW F.
Le client n'a pas laissé de commentaire.anthony H.
Le client n'a pas laissé de commentaire.Griffin H.
Robert was amazing ..went the extra mile to help me out Thank youMARK C.
All my needs were met.Joy C.
Le client n'a pas laissé de commentaire.Brian M.
Did not go insideDANA S.
Absolutely a very easy transaction. The staff was so accommodating.SHARON W.
Le client n'a pas laissé de commentaire.RICHARD W.
This location has great customer service and rental availability. Will continue to come back again and again.MICHAEL A.
There is not one thing I could improve about my experience with U-Haul yesterday. Everything was so smooth and perfectly arranged. The man and woman working there when I picked it up were so helpful and fast, it was much appreciated. Thank you so much!Scott D.
Nothing perfect experienceTodd L.
Le client n'a pas laissé de commentaire.Brendan M.
Le client n'a pas laissé de commentaire.DANIEL L.
Le client n'a pas laissé de commentaire.tracey K.
Great customer care guys!Adam C.
Le client n'a pas laissé de commentaire.Neda Sue S.
A wonderful experience. Everyone I meet at this location was friendly, helpful and polite.Marc R.
Le client n'a pas laissé de commentaire.janice W.
The staff is great. Very personable. Very friendly.BILLY H.
Le client n'a pas laissé de commentaire.FRANK A.
Promote Robert or pay him more! :) He's truly a gem.DEBORAH J.
I would like to see this location NOT forward inbound calls to the â€œCall Centerâ€ which is a unacceptable lengthy hold. I was told specifically by the rental agent that if I was going to be late returning the rental to call the number highlighted on the signed contract given to me. He told me that the call would ONLY be answered if i called after normal store business hours. This was not the case. It forced me to drive 30 miles to get to the location to extend my contract. This round trip cost me an additional 35,40 $ plus rental fee taxes added to my final cost. I was not happy. Mark Fong; MarkAF.firstname.lastname@example.org 480-980-4053MARK F.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Mark B.
WRONG email address. I haven't rented a uhaul in a year at least!Trisha D.
The staff at Arcadia UHAUL were very polite and very helpful. Robert G., manager, made my rental process very pleasant.BILLY H.
The employees were very helpful. Truck was old as dirt and belongs in a junk yard, in a car crusher.Matt D.
Helpful and easy to get in and out. For me the location was excellent as it was a few blocks from where we unloaded it.WENDY F.
Le client n'a pas laissé de commentaire.CHERLYN Q.
Pleasant helpful staff. Highly recommend this location.Michael L.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.Donald G.
Le client n'a pas laissé de commentaire.Andrew K.
Robert, and his crew, Thanks for all the great help, Thanks to the young lady from traffic for her help. Thing when smooth like always. Juan CruzJUAN C.
The only thing I haven't like so far is it I have not gotten a email receipt the last three times I've use them. And I keep asking them to send me one, I know they have my email address.ROBERT K.
Le client n'a pas laissé de commentaire.LORRIE W.
Very professional helpful and friendly, mad my rental experience very easy.ROY L.
Le client n'a pas laissé de commentaire.EMMA S.
The staff was polite and the rental process was a breeze. While we did have a flat tire during the trip, the road service they sent out changed the tire promptly. The rental return, however, was miserable. The online system would not allow the photographs to be uploaded and the customer service agent on the phone was unable to assist. I eventually left the vehicle parked on the lot overnight, much to the consternation of the staff. I had counted on the reported ease of after hours return and it simply was anything but easy. The staff was a bit annoyed in the morning but after an explanation they quickly apologized and got us on our way.George D.
Le client n'a pas laissé de commentaire.lois K.
First no one could find my U-boxes, had to go to facility in person where it took about 45 minutes to finally locate the boxes via a very confused staff member.Barrett C. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!