Évaluations des clients U-Haul of Auburn

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Auburn

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Joseph M. le

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all was very good

Stephen T. le

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Every time I've used uhaul it's work great for me

David E. le

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Le client n'a pas laissé de commentaire.

Paula L. le

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Nothing. Manager worked with me even though I put am instead of pm down when I ordered.

Ellen D. le

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I did not like the dolly i rented i thought it would have straps my boxes kept falling off so i didnt even use it . maybe uhaul can offer dollys with straps at that location other then that service was wonderful .

David W. le

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Le client n'a pas laissé de commentaire.

S V. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

Johanna D. le

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Very friendly employees

Roger B. le

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Fast...easy...professional...could not have been better.

jerry S. le

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The gentlemen who waited on my wife and me Thursday morning, December 26th in Auburn, NY, was excellent. Not only was he a gentlemen but a great representative for your company. Upon return of the 10' truck he and I inspected it and chatted. He was a pleasure to deal with and I would highly recommend this location. For your company information, I have to let you also know that our move was in Weedsport, NY 13166 where you also have a dealer on Brutus Street. We went there first to save on mileage costs and no one was at that location at 9:30 am. even though the web said he opened at 9:00. There also was no sign on the door letting customers know he was closed. i am very thankful we went to Auburn and will do so in the future!

Michael W. le

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Le client n'a pas laissé de commentaire.

Jordan S. le

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Le client n'a pas laissé de commentaire.

Geoffrey N. le

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The service at this location was good, overall it was very disappointing that I had to come to this location because there wasn’t a trailer available at my first choice location. I’ve used uhaul 3 times now and each time I have had to go to a different location

Travis N. le

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Le client n'a pas laissé de commentaire.

William V. le

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The manager was very nice to work with he’s a great guy I like going there and dealing with the people that you have there they’re all very nice and accommodating

Tom W. le

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Le client n'a pas laissé de commentaire.

Jonathan B. le

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Le client n'a pas laissé de commentaire.

June B. le

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Le client n'a pas laissé de commentaire.

Douglass P. le

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Le client n'a pas laissé de commentaire.

Chirsan L. le

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All hood

Gary S. le

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Le client n'a pas laissé de commentaire.

Gerard W. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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The gentleman who took back the rental truck was very capable and did a fine job. He advised me of the additional miles I'd racked up and the cost. Again, I'll not hesitate to utilize this U Haul location. Oh...the truck was in excellent shape too.

Jennifer P. le

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Nothing everyone was so nice and helpful!

joann T. le

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Le client n'a pas laissé de commentaire.

Edward Z. le

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The steering on the truck was quirky and the tires provided zero traction

June B. le

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Le client n'a pas laissé de commentaire.

Raven C. le

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Wonderful service manager was awesome great customer service skills and nice person thank you

John J. le

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Nothing. Everything was fine.

Gordon D. le

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Doublecheck cleanliness of vehicle before renting out.My truck's entire cargo area was FULL of shredded insulation material (I guess it was) which made moving an entire apartment's contents(such as mattresses,rugs,etc. "challenging". I know from previous experience this location can do better.

Ashley R. le

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Le client n'a pas laissé de commentaire.

Dane G. le

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Also great! Quickly and easily did the drop off checkin .

William V. le

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OK and everybody was very helpful very quick I got in and out in no time and I the truck was ready to go for me so I really appreciate everything you do that’s why I keep coming back to U haul

John B. le

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Le client n'a pas laissé de commentaire.

Jonathan B. le

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Le client n'a pas laissé de commentaire.

kortney W. le

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Le client n'a pas laissé de commentaire.

jim M. le

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Le client n'a pas laissé de commentaire.

Robert J. le

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Le client n'a pas laissé de commentaire.

Constance W. le

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Great service - I can find no room for improvement unless you want to lower your rates.

Shane E. le

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Le client n'a pas laissé de commentaire.

Christine W. le

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Truck ready and running by the time I completed transaction. Glad I took advantage of the on one rental and preregistration, went very smoothly. Staff was courteous and pleasant. Everything explained clearly. Receipt was in my email by the time I got home. Location on Genesee St. Was perfect and close to a fuel station. Happy camper!

David W. le

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Le client n'a pas laissé de commentaire.

David U. le

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Le client n'a pas laissé de commentaire.

Loren V. le

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Great people

Allen C. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Le client n'a pas laissé de commentaire.

CHRISTINE K. le

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I can't think of anything

Matt T. le

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no suggestions, everything worked well, thanks

George M. le

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Second time I've had issues with the app and/or browser site. After moving all day the last thing I feel like doing is screwing around with a faulty app for 20 minutes to get it to work. This last time I just took photos and emailed them in when I got home so I wouldn't have to pay the "convenience" fee which is only convenient for Uhaul.

Robert B. le

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Le client n'a pas laissé de commentaire.

Nicholas D. le

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Le client n'a pas laissé de commentaire.

Gordon D. le

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Hire an assistant there. One person working alone isn't a good idea-affecting both sides of the counter.

Scott E. le

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Le client n'a pas laissé de commentaire.

Sharon L. le

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These guys always go out of their way to make us happy

Joseph G. le

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The equipment was nice but the manager called my phone and told me I was late and needed to get the truck back but when I called corporate they said I had it untill the next morning the manager had an attitude

Daniel K. le

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Lack of communication caused some issues, but they got resolved. The trailer I used I would definately use again, did everything I needed it to do.

Gordon D. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Don very helpful... excellent customer service

Christine V. le

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Le client n'a pas laissé de commentaire.

William K. le

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providing a valuable service

Hans B. le

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Le client n'a pas laissé de commentaire.

June B. le

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I would not assume everyone has a smart phone and has the ability to click on links in a text message.

Shawn L. le

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easy peasy

Nicholas D. le

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Le client n'a pas laissé de commentaire.

Keith S. le

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Le client n'a pas laissé de commentaire.

Michele F. le

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Le client n'a pas laissé de commentaire.

Howard M. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Le client n'a pas laissé de commentaire.

William V. le

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Everything went very well nice people to work with and I appreciate everything you all does for me because I rent a lot of trucks they accommodate me very well also thank you

SCOTT F. le

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Excellent service

Emily P. le

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Vehicle we ordered wasn't there at time of request. Went with another vehicle but took another thirty minutes to make that happen. I ordered online to avoid this as I had a time-line to uphold.

Phillip M. le

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Manager was excellent. Very personable. would definitely go here again

Stephen O. le

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Le client n'a pas laissé de commentaire.

BENJAMIN R. le

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Nothing. The staff was extremely helpful. It seemed like he did a lot in a very short amount of time. Courtepus, precise. Place was very tidy and organized.

Michele L. le

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Customer service could definitely be improved with some employees.

Railyn R. le

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Was not pleased with the hidden charges when I dropped off my uhaul. A $32 purchase turned into $100

Joshua F. le

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Le client n'a pas laissé de commentaire.

Keith A. le

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Le client n'a pas laissé de commentaire.

Ronald B. le

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Le client n'a pas laissé de commentaire.

James B. le

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The 24/7 mobile phone pickup was a complete disaster. Took an hour to get my rental. There was only one person working at the store, so he couldn't stop to help us. Just ridiculous. I picked the online pickup because I was under the impression it would be faster. Wasted a ton of time and kept our moving help waiting.

John G. le

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Le client n'a pas laissé de commentaire.

Margie A. le

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You need to invest in iPad check ins for a quick and hassle free customer experience. Your computer systems are archaic, with many glitches and freeze ups. I reserved online with all my information, thinking this would save me time on a hectic moving morning, only to have to go through the process once I arrived- 3 MORE TIMES - because the system kept getting stuck and he had to start over. Apparently this is the norm at this location. I will never rent at U-Haul again, nor recommend it. Who needs this hassle to start your moving day?

Thomas F. le

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Le client n'a pas laissé de commentaire.

Karen W. le

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Le client n'a pas laissé de commentaire.

Eric G. le

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Le client n'a pas laissé de commentaire.

Tammie S. le

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Used them twice over the past 2 months always had what I needed - trucks were always clean only wish they had a non smoking policy when using vehicles 1st truck reaked like cigarette smoke but the pu truck had some cigarette smoke but not too bad- that’s the only negative of the whole rental thing in my opinion.

Daniel K. le

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Perfect, fast and easy

Robert R. le

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Please Note U-haul Switched my trailer - From an 8’ to a 12’ Little Harder for me to drive and used more fuel than I was expecting

Brent B. le

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An excellent experience! Thank you.

Richard M. le

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Ramp was broke ,look under truck taped Up, this location did not want to know anything about it , did not seem to help with problem,. Quote I don't have your paperwork. Other than this every thing else was fine.

MARK S. le

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Le client n'a pas laissé de commentaire.

Kevin G. le

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Fast and easy pick up , easy and helpful reservation's , easy drop off and return , great staff

Averil Z. le

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Fast and Friendly!!

L E. le

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The gentleman that helped me was outstanding!!! His name was Jude. Best customer service I've had in a while

Brigid W. le

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From my call to reserve to pickup to return was a fast and friendly experience.

Thomas K. le

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I went on-line to make the reservation, not a problem. It said I just saved 1/2 the time for check out. However, none of the information was available at the pick up location. U-Haul needs to get better with the information to the pick-up center. Staff was awesome at the pick up point though. Overall a really good experience.

Chris B. le

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For the second time I tried to use the online return and even though my location services was active on my phone the website didn’t recognize it, this is something I hope gets fixed. My ride was left running late because I was on hold with your 1(800) staff trying to sort things out. Then my call was dropped by your system and I was left to just lock up the truck and drop the keys in the return slot. Outside of that being a return occurrence, it was a reliable experience.

Eric S. le

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FANTASTIC CUSTOMER SERVICE!!!!

Thomas L. le

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Le client n'a pas laissé de commentaire.

james k. le

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Don was wonderful to work with and went above and beyond to make our experience great!