Customer Reviews for U-Haul of Auburn

1 941 évaluations

256 Genesee St   Auburn, NY 13021
(Between Delevan St and Woods St, Next to Giuseppe's Pizza)

(315) 253-8466

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(315) 253-8466

256 Genesee St
Auburn, NY 13021
(Between Delevan St and Woods St, Next to Giuseppe's Pizza)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

There was one person working the counter with multiple customers in the store. My wait time in line was +/- 15 minutes while the lone employee was skillfully engaged in helping the customer ahead of us...the store could have used a couple of more employees like him!

Richard Dannon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Filkins 
Évaluation :
5

Excellent interaction w the two guys working here!

Diane Lozowsky 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Wilson 
Évaluation :
5

Van was Perfect..All went smoothly. Easy door ways in and out. Cool Van. 

jerri Del Conte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Hasenjager 
Évaluation :
5

Manager was outstanding to deal with. Made the transaction very pleasant.

Kevin Farr 
Évaluation :
4

Front was broken on haul and mirror was busted. Hard to view other cars

James Robinson 
Évaluation :
4

The service and my trailer fit all my needs today I will order from them again in Auburn New York

Stephen Hilyer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom Techman 
Évaluation :
5

Everything went smoothly. Will rent from U Haul again.

Steven Gleason 
Évaluation :
5

This is the third time we’ve rented from Auburn that we had to put gas in right away!! This is a huge inconvenience and the trucks should be returned full for the next customer to use.. this is a great location minus the gas fill up problem.. can someone address this problem to make it easier for customers??

janet Wagner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Miles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Bellerdine 
Évaluation :
4

The truck box must have been wet mopped just as we were picking it up and when i got home and opened the box to load the truck i had to go find rags to dry it before we could even start loading it. And even after drying it there was still residue that got on my furniture because it was cold out and didn't dry very well.

Melinda Dreher 
Évaluation :
5

The only thing I found is it's a little expensive to pay the mileage fee but I am pleased with the whole experience overall.

Duane Swann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Brogan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Andersen 
Évaluation :
5

none

Donald Lewis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

galena Kline 
Évaluation :
3

The phone service in that area is subpar so having a free wifi that extends to the grounds may be helpful. It took forever to load my pick up and drop off and it was freezing outside.

Crystal Crowley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anisah Harvey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewayne Samson 
Évaluation :
3

I reserved uhaul for 6 hours and brought it back after 4,5 , I was charged the 20 for return after hours when I was told I wouldn't be. Other than that service was friendly and knowledgeable

Karen Sheridan 
Évaluation :
5

Exceptional service.

jeanine wilson 
Évaluation :
5

The U-Box container was a very good way to move across country. Every employee that I dealt with was friendly and professional. I highly recommend using U-Box containers.

Robin Reese 
Évaluation :
5

I have used this location many times and always without incident, until last night. Stephen was great, but the van was rented to me with two bald back tires, which I didn't notice until the van got stuck in mud my front yard. I called on a neighbor for help and he and I spent almost two hours in the freezing cold trying to get the van out of the rut. Because of the two bald tires, it was nearly impossible to do this. Finally, however, the van was freed from the rut. Because of this occurrence, I missed an important work event, to say nothing of the time wasted for both my neighbor and for me. My greater concern is how dangerous it was for U-Haul to send a van out on a cold winter's night in such bad condition. Something much worse could have happened considering what poor condition the tires were in. At the very least, I hope you will consider fully refunding me for last night's rental. While there is no way to pay me or my neighbor back for the wasted time and effort, it would go a long way in demonstrating integrity on behalf of your company.

ANGELA DADDABBO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damien whitaker 
Évaluation :
2

I was given a 1/8 tank of gas; I was told it needed to come back with 1/4 tank of gas, and I would get $15 back, I didn't. I was told if I didn't do this I would be charged $4,75/gallon. I was told I needed to sweep out the back or I would be charged a cleaning fee; the person who had it before did not clean it out, so I had to sweep all of their things out before I put mine in.

Kristen Foster 
Évaluation :
5

Steve's the man

alice ryan 
Évaluation :
5

Have the vehicle safe to drive.

Jeff Dugan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ferro 
Évaluation :
5

Nice job. Prompt service, ready to go! Thanks.

John Drury 
Évaluation :
5

Sensors back doors when opened. Blind spot very large mirrors. Other than that truck ran fine not like my personal van. But it worked for my needs.

Mark Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Mutchock 
Évaluation :
5

Awesome costumer’s service

brian burke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dyan Kenkel 
Évaluation :
5

I used the online application to reserve my truck. CSR Steve very helpful and courteous.

Robin Hares 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Huether 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Brier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Perrine 
Évaluation :
5

Steve was fantastic. He was pleasant, polite and helpful. The store is clean, neat and well stocked.

Michael Moore 
Évaluation :
5

Steve was extremely helpful. Even though he was there by himself he got me in and out in a resonable time. Crisis averted. Thanks Steve

Paul Bishop 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah Garrett 
Évaluation :
5

Keep up the good work! Golden rule applies :)

Trinity McCall 
Évaluation :
5

Not charge for something that didn’t work I was charged for something I couldn’t use and didn’t have 1 hr

John Mccadden 
Évaluation :
5

Crew was excellent and manager very prompt!

George Brier 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Becker 
Évaluation :
3

The pick-up location changed without proper notice. Even the confirmation text had the wrong address. The two U-Haul locations used did not have good communication as I was given a different drop off time at the pickup location compared to what I was told at the drop off location. Luckily I was not charged extra.

Alex Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Halstead 
Évaluation :
5

very friendly and helpful staff. Trailer had one running light that was not working.

Eric Vreeland 
Évaluation :
4

Very good rental experience thanks

Ron Fesco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Crouse 
Évaluation :
5

Manager/rep was awesome!! Very enjoyable experience!

George Brier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett Reeves 
Évaluation :
4

Excellent service à la clientèle. They were very helpful & had an excellent attitude, efficient, great communication on what my options were, went over my rental agreement & helped me the next day as well with returning it. I would definitely use this location again in the future.

wah-A-gah vance 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Williamson 
Évaluation :
5

Great customer service and very informative!

Bradley Carpenter 
Évaluation :
3

The truck I rented had leaks thought the cargo area. All my belongings got soaked during the move

phillip holtby 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claire McPherson 
Évaluation :
4

Use snow tires on vans and trucks in upstate NY especially when you want customers to purchase your insurance

Melissa Bock 
Évaluation :
5

The sales associate was very knowledgeable! Made the experience smooth.

Bryon Wiler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDPATRICK MAJOR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL ZOANETTI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Vantassell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tHOMAS tANNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace Shipman 
Évaluation :
5

Great service, made sure we had everything we needed. They were friendly and polite and made the process very easy!

Samantha Spencer 
Évaluation :
5

The manager is a great guy to deal with. Super helpful and went out of his way to assist!!! Best rental experience I've had so far!!!

George Brier 
Évaluation :
5

Thank you for all your help. We were able to move our family heirlooms to Rochester, NY. We appreciate your patience and advice.

Linda Callahan 
Évaluation :
5

Was met in the yard promptly by a pleasant employee. Drop off was quick and easy.

David Witham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty Spaw 
Évaluation :
5

Just dropped off equipment. Staff wasn't aware of my drop off coming even though I updated the app. Staff quickly assisted with my drop off.

Daniel Ouimette 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martina McQueeney 
Évaluation :
5

Everything went smooth from beginning to end. Especially the billing was correct in the end which is very important to me

Joseph Catalfano 
Évaluation :
4

quick and easy

Patrick Arthur 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Gurniak 
Évaluation :
5

They are very nice people there and always help full just one thing steve your employee has a very bad odor. He doesn't clean up very well and a lot of people does standing there and getting there waiting for their trucks and whatever I'm not too. Happy about that. Hate to do that one but he's a great guy, but that's terrible. Merci.

WILLIAM W 
Évaluation :
5

A-OK

john osullivan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Turner III 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Loomis 
Évaluation :
5

The service, knowledgeability, friendliness and price met all my expectations. Steve Eckel is an excellent representative of your company.

Tom Ryan 
Évaluation :
5

Our only complaint is the cockroach that came out of the dash when we turned the heat on. That was disgusting.

Alicia Church 
Évaluation :
1

No tools to change a tire someone used the truck prior to me must of hit a curb and gouged out part of the tire on side wall left me fucked and on roadside called assistance they sent guy with no tools

Dylan Hulslander 
Évaluation :
5

I think my experience was wonderful I would like you to know that there was is a lot of solicitors using the wifi when I returned and there were little children that really should have been in their beds but the van does excellent burnouts and was 100 percent satisfied with the tire spinning and rubber burning capability and the brakes near put my teeth right through the dash great experience! 5 stars 🌟

Joseph DeWitt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Barto 
Évaluation :
5

Fast efficient rental. Easy.

Douglas Low 
Évaluation :
2

Just spoke to manager/Steve … last Friday his crew installed my own brand new Curt hitch receiver on my Subaru Forester Steve said labor rate was $100/hour … they did work in 45 mins … this morning I called Steve to inquire about charges of $200 plus tax He said job was charged at flat rate of $200 because I brought my own parts … that was not made clear… I was told quote if $100 to $200 for installation… ?$&@!

JOHN GAREE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred Blann 
Évaluation :
1

Very disappointed in the service and the product.

kathleen knapp 
Évaluation :
2

the trailer leaked all clothes were wet, my camera and laptop got wet has to wash everything once i got to vacation will never rent from you again

Cheryl McEvers 
Évaluation :
5

Very friendly and helpful

Venus Seneca 
Évaluation :
5

Merci

elaine dec 
Évaluation :
5

Everything was great love the service u offer and verity of vehicles I rented s pick up only this was it costed 35 from 3/4 to fill it back up after driving only 70 miles total

Josh Lefevere 
Évaluation :
5

Customer service was excellent/informative &helpful

Robin Marsh 
Évaluation :
4

Rented from this location twice. Both times the services were available immediately and vehicles were well maintained. There was a discrepancy with a fuel charge recently and they cleared it all up and refunded the charges. Good support and timely services.

Douglas Kabat 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Netti 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Eckel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Torrance 
Évaluation :
5

They treated me well, everything was easy and fast. Recomended

Bremer Villeagas 
Évaluation :
5

Don was wonderful to work with and went above and beyond to make our experience great!

james kraus  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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