Customer Reviews for U-Haul of Auburn

1243 évaluations

256 Genesee St   Auburn, NY 13021
(Between Delevan St and Woods St)

(315) 253-8466

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(315) 253-8466

256 Genesee St
Auburn, NY 13021
(Between Delevan St and Woods St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

If someone rents for 6 hours they should GET 6 hours. It took over half hour of waiting in line to pick up the truck, but I still had to have it back by 5pm to avoiding getting charged extra.

Meghan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan A. 
Évaluation :
1

I was in an emergency situation, I got given a truck with a check engine light on. The truck smelled like sweat. I was told my final bill would be about 68 $then my bank statement showed that they charged me 3 times , the 60 $then 36 $then 18 $....I only purchased a 5 $roll of packing tape. This business takes advantage of people. I'll be posting reviews everywhere

Delia S. 
Évaluation :
4

I thought the gas mileage price was to much. It cost more in mileage than to rent the vehicle. I only drove 33 miles.

D H. 
Évaluation :
4

The trailer smelled like diesel or gasoline. We were called earlier that morning and offered a free upgrade to a 6 x 12. When we got there we were told that they didn't have anything like that available. Why would you call an offer it then? Also, the left tail light was out and wasn't disclosed to us.

Kevin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

I was glad I chose Uhaul because we ended up having to rent a 15ft truck for a week and a half due to our closing being delayed. That was only possible because of the great daily rental fee when compared to other companies. And the process both checkout and return was easy.

Richard O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

wires broken for brakes and turn signals quick but temp repairs made

Robert E. 
Évaluation :
3

Give these people the proper Equipment in checking people out. The Credit terminal at the line I was in did not work properly thus the associate had to manually type it in. These people are good, but they are frustrated with U-Haul not giving them the proper tools to do their job. DON"T Fire these people Corporate or the district they are in need to do their job so the store associates can do their Job.

Neil P. 
Évaluation :
4

Smooth transaction, in and out. No issues with the vehicle and the person working the counter was polite and helpful.

George M. 
Évaluation :
4

Short message about free boxes, but when I asked, attendant didn't know about it and would check with supervisor.

Kenneth C. 
Évaluation :
5

Our guy went above and beyond to straighten out my errors in the rental and he made our LONG move a success.

David B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan O. 
Évaluation :
5

Attendant did an exceptionally well job explaining details.

Lorraine F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

C J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Henry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
3

The trailer had hey in it. I was also told the truck was full of gas and to bring it back full, there was less than 3/4 full. When we dropped it off, I had to wait 45 minutes in line to be waited on because they where under staffed.

john P. 
Évaluation :
5

The gentleman at the store had his hands full. He needs help. There were two customers that waited at least 20 minutes while the employee took care of my reservation on a very slow computer system

ROGER B. 
Évaluation :
5

I used the check in online option. That was infuriating. I took all the time to do it on line and it seemed I repeated nearly everything at the desk. So you caused me twice the time instead of saving time???? The person who took care of me at the store was great.

Scott E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank T. 
Évaluation :
4

Lowerprize

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Rented a pick up truck asked for a specific truck and was able to get the one I wanted the customer service rep was very polite and nice and answered all my questions i had and some I did not have with out me asking I have rented moving trucks before

Joshua L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kubvoruno M. 
Évaluation :
5

Easy and friendly

Ronald T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brooks G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pete F. 
Évaluation :
4

make sure the trucks are clean before lending them.

Christian H. 
Évaluation :
5

Returning equipment was so fast and East that we were really surprised...in and out in under 5 minutes...

justin C. 
Évaluation :
4

We reserved the trailer in Ithaca, had to pick it up in Auburn. Staff was understanding of our time issue and having to drive an hour to pick up the trailer and gave us an extra day free. Only one small hiccup. Spouse picked up the trailer. He said the lights weren't checked by the staff. Realized when he got it home, one of the back lights didn't work. The next day we were headed to Syracuse so we stopped at a Uhaul in LIverpool to have it checked. Turned out it was a fuse in the truck rather than the trailer but could have been caught if they were checked. Overall, a good experience.

John D. 
Évaluation :
3

No issues with the equip or pu (more or less-wrong truck assigned to someone else, had to change my agreement/contract, very complicated took a while but not a big deal) or dropoff, but I left my EZ Pass tag in the veh (my fault), tried calling very early next morning, on hold for almost 30 mins, finally got someone in a call center out west, couldn't connect me with the store, finally got me to the mngrs cell phone, left him a detailed msg to please call me back and let me know they recovered my EZ Pass tag. No rtrn call, tried calling back at least a half dozen times every half hour after waiting for well over 1,5 hrs, never could get a live person to pick up. Finally had to make time to drive from work to go to the store, mngr not in, frtntly the gentleman on duty found my tag under the counter. Again, my fault for forgetting it, still, bad communication issues. Glad it wasnt an emergency trying to reach someone there.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNONR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas D. 
Évaluation :
2

HAVE LEGAL TIRES ON TRAILER.. NOT ALMOST BALD

William K. 
Évaluation :
5

Dave was outstanding. Informative and very helpful. Truly a positive experience.

Mark F. 
Évaluation :
5

Passenger door/window leaking, door hand pull full of water.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Was not full of gas, was under full. Let the employee know and all he said to me was okay, I filled it completely up on return. Vehicle was very dirty and smelled like cigarette smoke. Gross

Melissa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron E. 
Évaluation :
4

Well i was charged the 14 $insurance twice, mileage twice, and paid 209 $to use a truck for ten hours.....not counting the 30 $in gas. Way more than the 130 $agreed upon amount.

Kathy W. 
Évaluation :
5

The Auburn, NY U-hual staff and equipment are always ready to assist.

Nicholas D. 
Évaluation :
5

Staff was extremely helpful and friendly. Great folks working for this location.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
1

Customer service is terrible!!! Rented a trailer and was 15 minutes late returning due to a major traffic accident that delayed me for several hours. After making several attempts to call the store directly only to be placed on hold for several minutes. Finally made contact with someone at the local branch and he said I wouldn't be charged extra being that I was only going to be a few minutes late. Arrived at 7:15 and they were closed. Was billed for an entire extra day. This is ridiculous. It's not like anyone was renting the trailer after I left as they were already closed. Your wait times on the phone are unacceptable. Hire more people!!! Customer service is terrible!!!

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

I could not get the app to work

Dustin S. 
Évaluation :
5

Friendly and no delays dropping off the trailer. Quick and easy.

Ronald P. 
Évaluation :
2

Wasn't informed prior there was no parking on premises for my car. Also got to destination and no blankets and no dolly in back of truck like I arranged for. Had to go back to pick them up.

THAD M. 
Évaluation :
5

Smooth friendly service.

Tim H. 
Évaluation :
4

Quick in and out, everything was as advertised

Gail M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary W. 
Évaluation :
1

Auburn Uhaul has extremely poor customer service. It was even the manager who assisted us. He first off scrambled to throw his mask on when we walked in, mumbled the whole time and sped through directions, made hardly at eye contact. The cargo van smelled terrible of cigarette smoke. Got double charge because directions were unclear that we had to “check in” our vehicle since we returned it after hours. It was our first time ever renting a uhaul, so this experience has made us hesitant to ever work with uhaul again. At least the Auburn location.

Collin D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carmina N. 
Évaluation :
5

Easy in and out. Helpful staff. It all went well.

David P. 
Évaluation :
1

Provide better customer service. Do not overcharge when a truck breaks down because of poor maintenance.

Joshua A. 
Évaluation :
5

You can't ask for any more with this location of professionals. Excellent knowledgeable people that are employed here.

Edward S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Have done business at this location before. They aim to please. Very helpful & friendly.

Louis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna C. 
Évaluation :
5

Store manager was patient, pleasant, and got me what I needed in a professional manner

Matthew C. 
Évaluation :
5

I needed a truck last minute and this location came through. The truck was easy to drive and well maintained.

Thomas H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

karen M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gillermito M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy P. 
Évaluation :
3

Please maintain and service your vehicles. Due to your negligence in this (our vehicle had documented issues from July 2020 and Sept 2020 of the engine suddenly stopping) we were stranded roadside 60 miles from our home from 1130pm-345am in below freezing temps with no heat. Not only was our safety disregarded but other drivers as well. Our trip getting to our new home where our four young children were being cared for by my elderly mother was delayed by 14hrs. Uhaul made no authentic attempt to get us or our goods home in a timely fashion. We even told Uhaul we felt unsafe and no action was taken to get us to safety. We had to call 911.Even though we purchased the extra roadside assurance we were not assisted in a timely or efficient manner. Absolutely horrible experience-management is insincere and incompetent-even suggesting nothing was wrong with our truck. Interesting how two of Uhaul's service providers deemed it "unsafe/unable to drive" and ultimately towed the vehicle 3 times, yet we were made to feel we made our experience up. Rent somewhere else for your own safety. No ethics on providing safe vehicles to consumers or making it right with a customer. Did you really fulfill your contract obligations/roadside assistance assurance to us as customers?

Ayham B. 
Évaluation :
5

The employee on duty was pleasant, courteous, and made sure I was set up properly. Great service!

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donetta S. 
Évaluation :
4

It's good I can't think of nothing it was easy !!

Wanda E. 
Évaluation :
5

I was charged over 19 $for gas for 7 miles. I will be talking to the manager at this location for a refund.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelcie S. 
Évaluation :
1

I got deceived and mislead by uhaul. Spent over 1 000,00 $ in a move that I got a quote for 265,00 $

Nana C. 
Évaluation :
4

Make trucks nonsmoking. Ours smelled like an ashtray. Also, the front tire was low on air.

Tonya M. 
Évaluation :
5

Very nice people

Jeffrey T. 
Évaluation :
5

The customer service was outstanding!

PAUL G. 
Évaluation :
5

Don was wonderful to work with and went above and beyond to make our experience great!

james k.  |  Expérience générale 
Non reviews have been submitted for this location.

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