Évaluations des clients U-Haul of Ballard

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Ballard

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

CELESTE V.
Évaluation :

fast, friendly service!

Kyle C.
Évaluation :

The first truck I received had had the fuel line cut so an employee gave me a second truck, which I found out later also had had the fuel line cut. I discovered this when I tried to refill the gas tank and gas poured out from under the truck. This was a massive safety hazard and it's shocking that the employees don't even know the state of their own trucks. I will certainly never be visiting this location again and will likely never use U-Haul again.

Keri K.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric L.
Évaluation :

fast service, and helpful return.

Sarah B.
Évaluation :

The person that checked us out was not wearing a mask properly and coughing while handling my credit card, ID and talking to us. I did appreciate that there was plexiglass separating us and him. Also hand sanitizer was out so couldn't properly hand sanitizer after touching cards and the cc machine.

orion B.
Évaluation :

Le client n'a pas laissé de commentaire.

VASILE OVIDIU T.
Évaluation :

Great experience renting a Vehicle Trailer ("Auto Transport") from them. Reed was very effective and knowledgeable. I got hooked up to my truck very quickly and he showed me what I needed to know (which was also on a youtube video from uhaul). Overall a great experience towing on the trailer a Forester 2005 car. Thanks!

FRANK H.
Évaluation :

Le client n'a pas laissé de commentaire.

Amie B.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy G.
Évaluation :

The truck alignment was very bad (had to counter-steer right), the driver side door did not close all the way unless I slammed it, and the truck was parked in a tight spot and I needed to ask to have another truck moved so I could get out. Staff was very nice though!

Terry M.
Évaluation :

Le client n'a pas laissé de commentaire.

KYLIE K.
Évaluation :

I was super stressed out with my move but renting at the Ballard Uhaul was easy. The guy that helped me check in was super personable and made it a breeze. He explained everything and answered questions. The truck itself was easy to drive. I was worried about driving a vehicle that size but I felt very comfortable and it was also clean. Overall wonderful experience! 10 thumbs up!

LaWanna A.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephan S.
Évaluation :

Fantastic customer service. The whole team was friendly, skilled and accommodating of my needs to reduce the stress of loading and preparing my rental for my trip.

Kerry L.
Évaluation :

You changed the pickup location to one of the tightest areas of town. Then pushed my pickup date back by a day which put me a full day behind on the road. You flat out LIED to me that there was construction in front of the shop causing the delay when there was actually a Covid scare and you wanted to clean. Lying about Covid is absolutely deplorable. Then I ended up with a trailer whose back driver side tire was so worn out you could actually see the belt of the tire. It's an absolute miracle that I made it all the way across the country like that. I will never again use U-Haul based on this experience.

Sriram S.
Évaluation :

There were 13 rental plastic boxes in store and I needed all of them. However, they gave me only 7 saying that they needed 6 for demo. I'd understand if they need one for demo but 6? I had to manage with my Amazon boxes for the rest. One more thing: the lids of these boxes open up if you tilt them so I had a really tough time loading these on the dolly because well, they open up. Besides, the dollies are capable of climbing stairs but thanks to the poor design of these boxes, I couldn't take advantage of that because again— they open up and spill your luggage so kudos to the team who engineered these boxes!

Steve T.
Évaluation :

Great guy that helped me out. Very friendly, efficient, and smart about the whole process. Made me happy to be a customer.

April T.
Évaluation :

Le client n'a pas laissé de commentaire.

Kallie R.
Évaluation :

This site does not allow for after hours drops but doesn't give any indication of this being the case besides the locked box when you arrive. I had called ahead to confirm that I could return to the location after hours. Was told yes and then once I arrived learned this was not the case

Ryan G.
Évaluation :

The guy renting me my truck could careless about customer service. This Uhaul location is terrible.

TREVOR S.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven V.
Évaluation :

Very efficient and helpful staff. Good Covid safe process. This location makes U haul convenient like Hertz or Avis > they have minimized unnecessary steps.

LAUREN ANN B.
Évaluation :

Jason was so friendly, helpful, and quick!

Nancy C.
Évaluation :

Le client n'a pas laissé de commentaire.

REAGAN T.
Évaluation :

The staff were friendly, speedy and helpful. That made things very easy - they all deserve a raise!

JEFFREY HOLMES H.
Évaluation :

Staff at this Leary Way location were great! Kareem was knowledgeable, energetic and efficient for reservation and the pick-up .

Rigoberto Alex P.
Évaluation :

Great costumer service, and friendly welcoming.

Blake W.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly S.
Évaluation :

Unaware a customer walked in and was waiting for pickup

Kristin C.
Évaluation :

The person closing up was amazing - we arrived very close to 7pm and she let us return the truck, which was incredibly helpful! Will definitely rent again!!

RYAN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicole C.
Évaluation :

Le client n'a pas laissé de commentaire.

LINDSEY K.
Évaluation :

Le client n'a pas laissé de commentaire.

Caroline W.
Évaluation :

Staff was friendly and efficient!

Jessica T.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel L.
Évaluation :

Le client n'a pas laissé de commentaire.

Rewa K.
Évaluation :

The UHaul had too much of of hair inside of it on the the seats, also we didn't receive any furniture dolly to rent even when we had booked it online.

Gordon B.
Évaluation :

The folks at Ballard were great. I found the availability of the trailer on line and they took it from there. This was after a VERY POOR experience with the folks at Shoreline. I had reserved a trailer with them and then they lost the reservation and sent me to a central Uhaul number where they were sending me hours away to get a trailer. Ballard saved the day......ten minutes from my house. Shoreline was useless as was the central contact.

Stanley P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacques T.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAUN P.
Évaluation :

Truck was full of animal hair on the dash and doors. Borrowed the locations cleaning supplies to clean the hair.

KERRY CHARLES F.
Évaluation :

Le client n'a pas laissé de commentaire.

Grant I.
Évaluation :

Le client n'a pas laissé de commentaire.

John A.
Évaluation :

Le client n'a pas laissé de commentaire.

Fernando M.
Évaluation :

The Gentleman that checked me in and got me on the road was the same gentleman that met me when I returned the vehicle. In both instances the gentleman provided excellent customer service, efficient and respectful (good eye-to-eye contact) communication, attention on me and was not sidetracked by other non-important things. Thank you!

Bailey R.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard W.
Évaluation :

Le client n'a pas laissé de commentaire.

ZACHARY E.
Évaluation :

My U-haul reservation was not available at the time I reserved and the options offered to me were inadequate. $50 off and a smaller truck half a day later in a completely different part of town sucks. My truck eventually was returned (~2 hours after the original time slot) but this caused a lot of stress and panic.

Amy S.
Évaluation :

Le client n'a pas laissé de commentaire.

Athanasios T.
Évaluation :

Personnel were not wearing masks per COVID regulations.

Valerie R.
Évaluation :

Le client n'a pas laissé de commentaire.

MIGHTYHEIDI E.
Évaluation :

Le client n'a pas laissé de commentaire.

NANA A.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen K.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary S.
Évaluation :

About an hour before I was to pick up my truck, I got a call from U-Haul that it wouldn't be ready for another 2-1/2 hours...."you've GOT to be kidding me!?!" (was my not-so-gracious response). I asked to speak to a manager. Karim (I hope I'm spelling the name right) got on the phone and explained that the truck had been returned late but that his team was cleaning it ferociously quickly and that he GUARANTEED it would be ready at the time I had originally booked it. And it WAS! Thank you, Karim! Excellent work delivering on your promise (and talking me off a ledge!)

DALE RUSSELL N.
Évaluation :

nothing everything was great

DEBORAH THERESA P.
Évaluation :

I had two very nice young men, Reed and Chris who were very helpful and informative. Their customer service skills were fantastic and very engaging .

James P.
Évaluation :

The ratings above should be a lickert scale for more true answers. Layout of the lot is really weird with little parking for customers. The biggest issue with my rental was one of the safety chains had fallen off my hitch when I went to drop the trailer off.

MICHAEL K.
Évaluation :

Incorrect bill needs to be corrected.

Darryl G.
Évaluation :

Le client n'a pas laissé de commentaire.

Rodney B.
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua W.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas C.
Évaluation :

Excellent staff, very helpful and courteous.

JOYCE L.
Évaluation :

The truck was immaculate, inside and out! The staff were very helpful and professional, top notch operation.

jerry Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Lori S.
Évaluation :

Le client n'a pas laissé de commentaire.

Lance R.
Évaluation :

Le client n'a pas laissé de commentaire.

Teng W.
Évaluation :

Le client n'a pas laissé de commentaire.

Rauline F.
Évaluation :

The “ tire “ warning light came on and we could not get through to the Ballard location we rented it from while on the road! Staff very helpful and cordial here.

Lorelei G.
Évaluation :

It would have been nice to have a 2 minute tutorial on driving a truck - things like how to manage without a review mirror and making sure the rear door is properly latched. I didn't have any problems but this would be a nice gesture and might improve safety.

Lane S.
Évaluation :

Le client n'a pas laissé de commentaire.

MARIA V.
Évaluation :

Le client n'a pas laissé de commentaire.

WENDY P U.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert S.
Évaluation :

The staff were very professional and knowledgeable, keep up the good work. Bob

troy T.
Évaluation :

Helped me with a clerical error that would have charged an additional $1600 to my rental. Thanks. He did a good job and handled a very surly customer (me) very well. Overall, however, I dread the next time I need to rent a truck.

Pradeep R.
Évaluation :

Employees do not wear a mask, and even if they do, they don't cover the nose. Given the situation, it seems that Uhaul employees at this location are not taking it seriously.

Margaret C M.
Évaluation :

Le client n'a pas laissé de commentaire.

Trevor H.
Évaluation :

Chris was extremely helpful in getting us a van big enough for our needs. Thank you, Chris!

ANDREW JAMES P.
Évaluation :

The truck I rented has been well used. It had a check engine light on and it felt like the suspension/shocks were completely blown out. It was a very "bumpy and bouncy" ride.

Gaetano L.
Évaluation :

ive had an overall not great experience with uhaul thus far and am getting a bunch of conflicting information.

JOSEPH M.
Évaluation :

Your sites seem to go up and down in quality. It is based on the people working them. This site currently has to guys that are very good. The site on 15th Ave West has also seen a great improvement the last few months.

SHAWN R.
Évaluation :

Le client n'a pas laissé de commentaire.

Johnny H.
Évaluation :

Le client n'a pas laissé de commentaire.

Erica P.
Évaluation :

Kareem was amazing! He was attentive and somehow still about to multitask. He was accommodating after we changed our mind on the size of the trailer we wanted, only to go back to the original order. Saturday was a busy day and you could tell the whole team was working their butts off to be as efficient as possible with all the customers. So thank you all!

TIFNI C.
Évaluation :

Le client n'a pas laissé de commentaire.

Bonnie G.
Évaluation :

Le client n'a pas laissé de commentaire.

Darrell M.
Évaluation :

Everything went well, efficient and friendly service. Truck preformed good.

CHRISTINE L.
Évaluation :

Le client n'a pas laissé de commentaire.

GEOFFREY B.
Évaluation :

Le client n'a pas laissé de commentaire.

Joel H.
Évaluation :

Le client n'a pas laissé de commentaire.

KAREL H.
Évaluation :

Le client n'a pas laissé de commentaire.

Galen C.
Évaluation :

1) My equipment was not set up correctly for 24/7 pickup, even though my reservation was made in advance during a time when the store operating hours would be closed. 2) U-Haul had no other trucks available for me, so my entire rental was shifted to the next day, disrupting all my previous plans for moving logistics. 3) When I finally did pick up my truck, the on-site staff had to switch me to another vehicle because they had not properly parked the equipment I was intended to use. I will not be renting from U-Haul again.

Dustin W.
Évaluation :

This rating is not a reflection of this location but of the poor customer service I received from UHaul when my reserved truck was not available at the original location. UHaul customer service reps kept messing up and changing things and made my move incredibly difficult.

Gary T.
Évaluation :

Very disorganized. Employees distracted with personal issues, poorly coordinated. Doesn't make me confident things will be processed properly. Reasonably polite though.

Jacob C.
Évaluation :

Le client n'a pas laissé de commentaire.

Madeline T.
Évaluation :

There was a massive line on Sunday morning for my truck pick-up, which caused me to be late for my movers. I ordered two dozen furniture pads, and my movers told me half of them were unusable because they were wet. The shining star of my experience was ASM Kareem. He made me feel like the only person at Uhaul. He helped me maneuver the van out of the busy parking lot and reimbursed me for the unusable furniture pads. Thank you, Kareem!

Erik W.
Évaluation :

truck wasn't returned to the right location so my reservation was pushed out from 10am to 4pm. Understandably mistakes happen but would be nice if a uhaul personal could have just drove the truck to my location. I would think they would be setup for situations like these

Shin D.
Évaluation :

Overall the experience was good, but not sure why I was charged another $26 after I returned the truck?

William S.
Évaluation :

Le client n'a pas laissé de commentaire.

Naimisaranya B.
Évaluation :

Le client n'a pas laissé de commentaire.

Blake S. | Expérience générale |
Évaluation :

U box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.

Susan T. | Expérience générale |
Évaluation :

I moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !

John B. | Expérience générale |
Évaluation :

Connor Hernandez was a great help

SARAH E L. | Expérience générale |
Évaluation :

Contents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!

dean t. | Expérience générale |
Évaluation :

I was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)

Cynthia S. | Expérience générale |
Évaluation :

Connor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!

Chantal p. | Expérience générale |
Évaluation :

Very helpful

Elena O. | Expérience générale |
Évaluation :

The staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.

Bradlyn W. | Expérience générale |
Évaluation :

Good to work with

shreyas s. | Expérience générale |
Évaluation :

The movers I hired were able to get my UBox at the scheduled pick-up time from UHaul without any explicit approval from me. This is extremely unsecure. Apart from this, things were great!

Non reviews have been submitted for this location.

Retour
Haut de la page