Customer Reviews for U-Haul of Ballard

5694 évaluations

1119 NW Leary Way   Seattle, WA 98107
(E Of Ballard Brdg)

(206) 784-2100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(206) 784-2100

1119 NW Leary Way
Seattle, WA 98107
(E Of Ballard Brdg)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yodit M. 
Évaluation :
1

This location had a DO NOT return here after hours on their door. No one told me this would be the case. I had no choice but to leave the vehicle. They had even went so far as to make the drop box inaccessible. Their homemade signs threatened to charge a service fee if I left the vehicle and looking at my bank account today, they did just that. Charged me 50,96 $. I am renting a Uhaul tomorrow to move myself from Vancouver, WA to California. Had this incident happened earlier and I had time to cancel my Uhaul rental for California and make another choice, I would have. This location should not have the option of inconveniencing Uhaul customers at their discretion. I chose Uhaul for a reason and was sorely dissapointed at the result.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale B. 
Évaluation :
5

I'll be a return customer.

Lyssa Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caralee C. 
Évaluation :
3

Very difficult to actually get a truck into the lot

Mary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madisson L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hannah C. 
Évaluation :
1

They do not allow night return. I drive from corvallis to seattle withouth any knowledge about this problem. U-haul also do not know about this issue. I must pay 40usd to uber for a drive to return the key on the next morning. A big corporation, with the promise that customer will recieve and return truck 24/7. But fails to keep their promise, the customer must pay for full damage. U-haul will be kicked out of the market very soon. Management should go to google and yelp and read all the review. 1 star for bad service

DUNG N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA LEE C. 
Évaluation :
1

It took 2 and half months and 3 re-schedules (on the shop side) to get one hitch installed. A quick way to miss the summer that a hitch would've been useful for.

Trevor D. 
Évaluation :
5

I ordered a hitch pin with my trailer hitch install that was not given to me at checkout so I had to drive back to the location to pick this up.

derrek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Didier A. 
Évaluation :
5

Nice. Designated drop off area. Employee was very helpful.

COREY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
1

Ballard location doesn't communicate that they don't follow U-Haul Company policy for using mobile drop-off until it's too late and you're already checked out and just need to drop off the keys.

Brydon E. 
Évaluation :
2

First, fix the phone system so I can get through to the hitch install person to confirm my appointment. Second, make your computer software more flexible to accommodate someone who brings in a uhaul purchase hitch so they're not charged for a 3rd party hitch install. Inflexibility/ineptitude at the store level and on the phone ruined this experience for me.

Nicholas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
4

Limited interaction with the staff.

JAMES B. 
Évaluation :
5

Joe was super friendly and helpful! He installed the hitch trailer on my car and even showed me how to cross check certain things for safety when towing a trailer. Thank you for your help, Joe!

Kim T. 
Évaluation :
2

I was charged for 2 gallons of gas even though I returned it with the same level as it was when picked up. Couldn't dispute because they didn't do final inspection until after I left - now ai know why.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL CRAIG A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Prudent L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

The location was not convenient for me, I was confused why a closer location was not available among my selections when I made the arrangements. Anyway, the grounds had a small degree of "mess" (maybe hard to keep clean in a city environment), but the folks were exceptionally pleasant and check-in was expedient. I appreciated Chris extending my rental time a few hours (after we talked by phone) when my unloading effort took longer than I had anticipated. So, yes, in terms of how the staff operated, I'd recommend this location. But in terms of convenience to where I live, I would not recommend it (but I'd recommend it to anyone close to its location).

Jason R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
1

I had no idea what was happening the entire time, no one told me when to come in and they randomly scheduled my appointment and didn't communicate it. They was a dent on my car when I picked up my car.

Alex L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
4

I didn't see the Ballard location as my daughter dropped the truck off.

Kate R. 
Évaluation :
1

Absolutely terrible communication.

Rachael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry L. 
Évaluation :
1

Understaffed and packed desk. They seemed over whelmed. Waited 20-30 minutes in line only to be told I can't check the trailer in until all those people checked out. Would never recommend them again Ruined a very good experience with U-Haul. Now I am not sure I would recommend U-Haul after this experience

PALOMA N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don E. 
Évaluation :
5

Two guys Christian bro g one of them were great

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

There were quite a few delays with my hitch order. At the end of the day it was nothing that the team at the Seattle - Ballard Uhaul had in their control. Knowing that my instillation was pretty tight on a deadline for completion, Chris and Joe were attentive, cordial, and were able to get my instillation done on time before my departure.

Alicia L. 
Évaluation :
5

Even thought the check in was slow, the young lady who checked in the truck worked hard to make it as pleasant and fast as possible. She tried various methods to make it faster.

Bruce P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher E. 
Évaluation :
5

Nothing. Everything went very smoothly

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDSAY L. 
Évaluation :
5

Thought it was a good experience — would repeat renting from this location again!

SUZANNAH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Newell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adiascar C. 
Évaluation :
5

Oil check light was on

BENJAMIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estelle S. 
Évaluation :
5

I've rented and purchased supplies from more than one UHaul in the Seattle area, but I always come back to Ballard: they're the best!

Deborah R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Al D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian C. 
Évaluation :
1

duplicates on my bill for 2 items. They said they would remove the duplicates, they didn't. Called back, again the staff promised to remove the duplicate charges, they still didn't. Would not recommend.

Tammany G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHALED S. 
Évaluation :
5

U-Haul Ballard was very efficient at returning a van. The gentleman at the counter was with another customer. He told me to park it under the tent and that was it! I was checked out in 5 minutes.

Kurt M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RACHEL RENEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kidane H. 
Évaluation :
3

Actually clean the ready-to-go boxes. There was some animal hair still in some - could be bad for people with allergies.

JONATHAN W. 
Évaluation :
5

good customer service

LAVONTE EMUIR E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEASON E. 
Évaluation :
4

I hauled soil in a pickup truck. The plastic grooves in the bed protection liner are too deep and too difficult to clean. I spent way to long sweeping the soil out of the bed so I could return the truck clean.

Sam S. 
Évaluation :
4

My only issue was that I tried to return the truck during after hours but this location does not have that feature. The website let me do the entire return before I walked up to the box and saw that it was locked. There is a sign posted on the key drop box and one sign posted inside by the front cashier area, but if this location does not support night time drop off I think that the website should state that as well. I ended up going in the morning to drop it off, but still frustrating as it was not mentioned to me when I picked up the truck.

Daniel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole T. 
Évaluation :
4

Good service and a convenient location, although I wasn't thrilled to drive around with graffiti on my rental.

DAN C. 
Évaluation :
5

The customer service is off the hook. I am always so well taken care Of.

Kimberly O. 
Évaluation :
2

Gave me the truck with barely any gas. Had to get gas my self instantly. Not sure if it's leaking but a lot of gas was lost overnight and field it up way more than I thought. Couldnt leave it overnight at uhaul so that was hard finding parking in the city

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIANOOSH D. 
Évaluation :
3

Customer service was terrible. The person helping me check out was cussing an other customer who left his keys locked in the truck. The truck rented had a lot of bounce and was tough to steer. Rate per mile is extremely high.

Biruk B. 
Évaluation :
1

TLDR: UHaul doesn't honor anything about their reservation system :) Also they hire people who are incredibly dismissive, refuse to help find solutions, and will hang up on you. They also hire people who are super helpful. I hope you get the latter. Horrible UHaul experience. I requested a 20' truck 6 weeks in advance for a 70 mile move. A few days before our move I received a call. At the start of the call, the woman on the phone - her name is Olivia and I'll explain more about how she's not my favorite person later - just blurted out "This is about the reservation for [name]." No context, no explanation. She seemed incredibly disorganized and had a hard time explaining to me what she was calling about. And when she did finally explain who she was, she kept telling me incorrect dates about our move. Basically, we're not starting out great here and she could've really used a script or something. After we figured out who she was and why she was calling me, she let me know that I would likely have to pick up the truck at a UHaul location 20 miles away or at a UHaul location ON THE OTHER SIDE OF THE PUGET SOUND WHERE I WOULD HAVE TO TAKE A FERRY. UHaul did not offer to reimburse me for the additional mileage. At this point, I decided to book a smaller 15' truck because the website said IT WAS AVAILABLE at my local UHaul. THE DAY BEFORE MY MOVE, when it was too late to reschedule our paid-for movers, I got another call from Olivia who unsympathetically told us that there were no 15' trucks available anywhere nearby and that we'd have to get a 10' truck. Even though the website said they were available. Like, I got a warning when I booked the 20' truck that it might not be available. During the reservation process nothing (that I quickly or clearly noticed) led me to believe that the 15' wouldn't be available. I think they just overbooked and I got shafted. So now, for our 70 mile move of a 3 bedroom home we went from our initial 20' reservation to a 15' truck, finally being downgraded to a 10' truck. Our stuff COULD. NOT. FIT. No remorse. No apologies. No understanding. Olivia was short, uninterested, and made no effort to find a solution. I asked if we could get two trucks and she basically said "I dunno." When I finally said we'll take the 10' truck, she said "OK" and immediately hung up. No confirmation, nothing. Literally it went like this, ME: OK I guess we'll take the ten foot truck Olivia: OK *Click, call ends* That's the kind of empathy I expect from a teenager working at McDonalds - because, yeah, no one should take a Big Mac that seriously. Not from someone tasked with something as critical as facilitating truck rentals for people who are 24 hours from loading everything they own into one of these trucks to make a pretty substantial move. In delivering this news she ruined my move and cost me hundreds of dollars and didn't show an ounce of remorse or interest. Luckily UHaul doesn't only hire Olivias. Although I would really like UHaul to employ one less Olivia. After BEING HUNG UP ON I immediately called back and got on the phone with someone named Jason who was incredibly helpful and professional. Jason explained his process as he systematically looked for a bigger truck in our area. And when he wasn't able to find one, he helped me book a second 10' truck so we would still be able to make our moving day and I wouldn't lose the money I had already sunk into hiring movers. Jason is awesome and I wish every UHaul employee was like Jason. I even called back a few minutes later and spoke with him on a small follow up issue that he quickly resolved. Can't stress enough how great Jason is. One last comment about Olivia because I can't help it. I have worked in customer service. I am not a boomer. I tip well and I have literally never raised my voice at someone who works in customer service. I get that these jobs stink. Olivia's job seems really hard to me and I think it's something that deserves a lot of patience because I get that she is just delivering bad news to people dealing with stressful life events. THAT BEING SAID, I have never been treated in such a rude, dismissive manner. Dude, I'm six months pregnant and could barely keep it together on the phone. But I tried to smile through all of this and use my nicest voice because I GET IT. THIS WORK IS HARD. But she is not cut out for it and she is actively making things worse for people by being in this position. I hope UHaul does something about this: train her, get her in a different position, SOMETHING. But I really, really hope that anyone reading this review doesn't have to deal with her or anyone else. In conclusion, UHaul is the worst and will let you reserve trucks without actually reserving anything. Nothing is sacred. You are at their mercy. Book from a different company. I will be telling this to everyone I know :)

abigail K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aditya S. 
Évaluation :
5

Really smooth experience.thanks

Michael G. 
Évaluation :
1

I was overcharged for gas so I called in to resolve it. I was told that's what the system says and it can't be changed. I only drove 10 miles and filled up the tank with half a gallon, but I was charged for 2 gallons of gas. They said a manager would call me back the next day but he never did.

STEVEN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lauren L. 
Évaluation :
3

There were two employees when I picked up and dropped off. The female employee did everything for me both times, and managed the other customers as well. I was disappointed to see one person trying to manage cleaning, checking in, and checking out while the other (male) sat inside. I walked in to turn in my key after a mobile return and was turned away to return it with “the girl.” I recommend some personnel action as one employee was working incredibly hard and the other literally watched and turned customers away. I was the second that was turned away to do a return and pointed to the other employee. I'd expect better in 2021.

Matthew D. 
Évaluation :
4

Staff and vehicles were great! Safety and security are an issue at this location. Certainly not Uhaul's fault and they can't really do anything about it :(

Eitan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aisha S. 
Évaluation :
5

Excellent customer service.

BENJAMIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAVONTE EMUIR E. 
Évaluation :
5

U-haul of Ballard is exceptional! The person who assisted me was so friendly, helpful, and kind. No one likes to move, but the folks at U-haul of Ballard made the day that much easier and better with their attitude and being so on the ball. Merci.

Annie W. 
Évaluation :
2

The gas meter was lower than marked on the contract and I was charged 15 $extra for gas refill even though I only drove 5 miles. I should have taken a picture and commented but the person renting me the truck was very casual about it so I didn't think i would be charged. My mistake.

Samuel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Can't think of anything. Very good customer service here!

Sarah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
5

Love you guys! Always helpful and friendly.

Robb M. 
Non les évaluations ont été soumises pour cet établissement.

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