The young man outside was so helpful and friendly. Great people & had an excellent experience. CindyCYNTHIA R.
Customer Reviews for U-Haul of Ballard
Pour nous contacter
Seattle, WA 98107
(E Of Ballard Brdg)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Alexander G.
Your statement indicates that I was charged for an extra day. I was told that I could return the cargo van on Monday morning if I couldn't get it back by 5pm on Sunday. I was there at 7am Monday morning, but I see on the statement a charge of 89 $for an extra day.Karl F.
Great experience with Uhaul.STEVEN S.
Trailer was damaged and dealer would rather send it out of state then repair it. This was the third dealer I went to before I could get a trailer at all! Reservation was to pickup at 9:00am. But didn't get a trailer until after11: amHerbert C.
Le client n'a pas laissé de commentaire.DAVID ANDREW W.
Le client n'a pas laissé de commentaire.Mara F.
Le client n'a pas laissé de commentaire.ROGER H W.
The cargo van smelled of smoke.Eva L.
Le client n'a pas laissé de commentaire.LARRY S.
Very nice place Great customer serviceEric H.
Very friendly staff member, Karim! Great customer service and assistance!raqel M.
Don't include equipment that wasn't asked to be included. I didn't want to pay for the dolly was was asked to be left off during the initial online reservation but instead was included.COREY L.
Courteous and professional service. No problems.JOHN S.
Le client n'a pas laissé de commentaire.gary K.
The website for checking in is not functioning. I had to wait an hour to get checked in. Staff was. Nice but overwhelmed.ELIZABETH M.
Le client n'a pas laissé de commentaire.Angela R.
Le client n'a pas laissé de commentaire.FRANCISCO K.
Le client n'a pas laissé de commentaire.Tim B.
Le client n'a pas laissé de commentaire.RONNIE J.
Kareem Williams assisted me with all phases of picking up the trailer. He made sure it was clean, hooked up properly, and that I had proper insurance and roadside assistance, if needed. Kareem handled the transaction expertly in every way, from start to finish.Thomas M.
Le client n'a pas laissé de commentaire.Rebecca R.
On some previous times I have rented from this location the staff have not always been very helpful or pleasant to deal with. This time the person who helped me was great. I think he was the manager but I don't remember his name. He was friendly and helpful.GEORGE S.
Le client n'a pas laissé de commentaire.Gregory B.
Le client n'a pas laissé de commentaire.LANCE W S.
Le client n'a pas laissé de commentaire.Jacqueline M.
Awesome customer service!Michael E.
The is the second time I have used this franchise, they are speedy and competent.Tristan D.
Simple and affordableâ€¦ thanks!!!Akash N.
Le client n'a pas laissé de commentaire.Niki K.
Give the uhaul dude a raise, he was awsRebecca R.
Doesn't allow afterhours drop off. This created a meaningful disruption to our plans.John B.
Le client n'a pas laissé de commentaire.LAURA C.
could be more informative. I wasn't told to pick up the furniture pads, assumed they'd be in the truck. they weren't in there and I had to come back inAngelica A.
Le client n'a pas laissé de commentaire.Stephanie F.
Check-in is do-it-yourself and requires a smart phone. That can be a plus for someone who has one and is familiar with its use. I am very shaky on my phone as I just recently got it so it took me a long time to get through the vehicle check-out process. The return Check-in was very easy and as I remember it being the last time I rented a vehicle from U-Haul which was 15 years ago.Karl K.
Le client n'a pas laissé de commentaire.Tamara B.
Nothing really - great staff!!!Eric E.
Le client n'a pas laissé de commentaire.Rick W.
Le client n'a pas laissé de commentaire.CASEY W.
Ange and Joseph were very friendly and helpfulJONAH S.
Le client n'a pas laissé de commentaire.Mathew C.
Smaller location, which is consistent with everything in Seattle metro area. Quick drop off.KERRY H.
Location staff never told us that after-hours drop off was not available at this site. We went through the whole Truck Share 24/7 return process and then tried to turn in the key in the drop box. The box had a sign saying that customers should not put keys in the box, no matter what Uhaul national staff tell them, and that if we left the truck there overnight, we'd be liable for any damages. All of this was contradicted by the written rental agreement. Horrible customer service. We have a choice and won't use this location again.Devon B.
The team was incredible. I was there to witness two of them recover a stolen van. I hope they get a huge freaking bonus for that! Seriously U-Haul take care of that team. They are going above and beyond for you.trish M.
Van and process of renting were fine. Employees seemed overworked, location was understaffed. Also, I bought a mattress bag and the quality was very poor, it basically fell apart when I tried to use it.Chris B.
Le client n'a pas laissé de commentaire.Charles A.
Le client n'a pas laissé de commentaire.Sean F.
Le client n'a pas laissé de commentaire.BENJAMIN P.
The staff went above and beyond to help me find my wallet It's great to be able to find people are honest and trustworthy and willing to helpJOHN S.
Location was super helpful but super swamped. U-haul needs to upgrade computer systems to speed check out/in.MARTIN R.
Le client n'a pas laissé de commentaire.EVAN M.
Le client n'a pas laissé de commentaire.kellyanne K.
Le client n'a pas laissé de commentaire.Heather M.
Chris is the best manager I have ever dealt with at U HaulKimberly O.
Not accepting after hours drop offs causes a pain. I filled up the truck, drove it to the location, completed the drop off process, only to find that they weren't accepting key drop offs when I walked up to the lockbox to drop it off.POUYA R.
Le client n'a pas laissé de commentaire.Christoph H.
This location was quick and easy. Customer service was kind.Miranda C.
Le client n'a pas laissé de commentaire.SAID A.
Le client n'a pas laissé de commentaire.JEFFREY S.
just wash the outsides , body of truck streaked up with grime interior ok ! everything worked as should check in perfect & quick , fair cost for useDaniel L.
Very rude personnel and conflicting process to return (app vs location)Stephanie N.
Le client n'a pas laissé de commentaire.IAN M.
Charged me 25 $to clean the back of the van. It wasn't that dirty and I'm sure their regular cleaning would have spruced it up. It just has a bit of dirt on the mat. Seemed excessive.KRISTINE C.
I called the location and a man answered and told me i had no reservation there and wasted a whole day of mine with a van, The next day there was an amazingly helpful Yung lady that helped me with everything and even fixed all the problems he caused. didn't have free coiffeeMatthew H.
Le client n'a pas laissé de commentaire.COLLETTE A.
I got charged a cleaning fee when the van wasn't even that dirty. I swept it out like I always do and this is the first time I was charged.MATTEUS V.
The person who helped me at 430pm and 6pm was really great. Friendly and helpful communication, and made the whole process super simple! Greatly appreciate it.Amanda T.
Took 30mins to get the truck after receiving contract and keys. I was given trucks that were blocked by others twice! Had to switch contracts twice after that.Abhijit B.
Great service and convenient hours.Pedro Paulo V.
Le client n'a pas laissé de commentaire.JENSON H.
Le client n'a pas laissé de commentaire.Brady E.
Le client n'a pas laissé de commentaire.BRIANNE V.
Great service, vehicle was perfect. Thank youJERRY H.
Le client n'a pas laissé de commentaire.JESSICA T.
Annoying customer representative who made the experience difficult and long. Wouldn't accept my method of payment and made my friend pay instead which was just a nuisance. I have a self identifying PIN to access my card, which the machine would've prompted my input to access funds, but without my name on the card it felt like the representative was accusing me of having stolen my card. I pointed out my signature on the back of the card and he still wasn't satisfied. He kept making observations about my license being out of state (from Ontario, Canada) and my method of payment also being a Canadian method of payment (debit/Visa card). Had I not had a friend there, I'm sure I would've been denied service and uHaul would've lost money. I've never had this happen at other UHaul locations - definitely not recommending anyone go to this UHaul location.Sammy J.
Le client n'a pas laissé de commentaire.Cindy C.
Excellent experience. Faster than all previous uhaul rentals. Equipment in very good shapePatrick J.
Would like to commend the guy working the evening I collected the van. He was cheerful, even though it was late on a Friday evening, helpful and professional. Well done to him. The van was also spotless and brand new making it a pleasure to drive. Overall, an excellent experience.TADHG K.
The vans are never totally gassed up and it's hard to not believe the is intentional as UHaul charged me 10,00 $ for 1/16 of gas. That's just disgusting.Jeffrey E.
Got a call to come in early @ 6:45am for efficient pickup. Fantastic! Not only confirmed appointment and rental, but super fast turnaround. Manager was excellentWILLIAM M.
Kareem Williams was very helpful when I called to alert I'd be a little late as I was in line to donate furniture. The return help was also very courteous and helpful.Nancy L.
Le client n'a pas laissé de commentaire.RUSSELL S.
Le client n'a pas laissé de commentaire.Casey B.
Kareem was very helpful, knowledgeable, and friendly. It was a pleasure to work with him. Thanks for the service, I'll definitely recommend to my friends and family that are moving in the area.JOEL D.
Le client n'a pas laissé de commentaire.Rigoberto Alex P.
Le client n'a pas laissé de commentaire.Ben X.
The individual who checked us in was not only very fast, but also an absolute delight.STEPHANIE C.
The general manager was extremely nice and helpful. Easy experience, would recommend to a friend.George W.
Le client n'a pas laissé de commentaire.Trent G.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.PATRICK D C.
Le client n'a pas laissé de commentaire.julie K.
Le client n'a pas laissé de commentaire.Catherine A.
Not sure. The cargo van we rented broke down within three hours or start of rental.RUSSELL R.
Le client n'a pas laissé de commentaire.James M.
just have a full tank so customers dont accidentally overfill and pay for gas u scam artistsAtreya L.
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