Customer Reviews for U-Haul of Ballard

Évaluation :

3

Customer service was terrible. The person helping me check out was cussing an other customer who left his keys locked in the truck. The truck rented had a lot of bounce and was tough to steer. Rate per mile is extremely high.

Évaluation :

1

TLDR: UHaul doesn't honor anything about their reservation system :) Also they hire people who are incredibly dismissive, refuse to help find solutions, and will hang up on you. They also hire people who are super helpful. I hope you get the latter. Horrible UHaul experience. I requested a 20' truck 6 weeks in advance for a 70 mile move. A few days before our move I received a call. At the start of the call, the woman on the phone - her name is Olivia and I'll explain more about how she's not my favorite person later - just blurted out "This is about the reservation for [name]." No context, no explanation. She seemed incredibly disorganized and had a hard time explaining to me what she was calling about. And when she did finally explain who she was, she kept telling me incorrect dates about our move. Basically, we're not starting out great here and she could've really used a script or something. After we figured out who she was and why she was calling me, she let me know that I would likely have to pick up the truck at a UHaul location 20 miles away or at a UHaul location ON THE OTHER SIDE OF THE PUGET SOUND WHERE I WOULD HAVE TO TAKE A FERRY. UHaul did not offer to reimburse me for the additional mileage. At this point, I decided to book a smaller 15' truck because the website said IT WAS AVAILABLE at my local UHaul. THE DAY BEFORE MY MOVE, when it was too late to reschedule our paid-for movers, I got another call from Olivia who unsympathetically told us that there were no 15' trucks available anywhere nearby and that we'd have to get a 10' truck. Even though the website said they were available. Like, I got a warning when I booked the 20' truck that it might not be available. During the reservation process nothing (that I quickly or clearly noticed) led me to believe that the 15' wouldn't be available. I think they just overbooked and I got shafted. So now, for our 70 mile move of a 3 bedroom home we went from our initial 20' reservation to a 15' truck, finally being downgraded to a 10' truck. Our stuff COULD. NOT. FIT. No remorse. No apologies. No understanding. Olivia was short, uninterested, and made no effort to find a solution. I asked if we could get two trucks and she basically said "I dunno." When I finally said we'll take the 10' truck, she said "OK" and immediately hung up. No confirmation, nothing. Literally it went like this, ME: OK I guess we'll take the ten foot truck Olivia: OK *Click, call ends* That's the kind of empathy I expect from a teenager working at McDonalds - because, yeah, no one should take a Big Mac that seriously. Not from someone tasked with something as critical as facilitating truck rentals for people who are 24 hours from loading everything they own into one of these trucks to make a pretty substantial move. In delivering this news she ruined my move and cost me hundreds of dollars and didn't show an ounce of remorse or interest. Luckily UHaul doesn't only hire Olivias. Although I would really like UHaul to employ one less Olivia. After BEING HUNG UP ON I immediately called back and got on the phone with someone named Jason who was incredibly helpful and professional. Jason explained his process as he systematically looked for a bigger truck in our area. And when he wasn't able to find one, he helped me book a second 10' truck so we would still be able to make our moving day and I wouldn't lose the money I had already sunk into hiring movers. Jason is awesome and I wish every UHaul employee was like Jason. I even called back a few minutes later and spoke with him on a small follow up issue that he quickly resolved. Can't stress enough how great Jason is. One last comment about Olivia because I can't help it. I have worked in customer service. I am not a boomer. I tip well and I have literally never raised my voice at someone who works in customer service. I get that these jobs stink. Olivia's job seems really hard to me and I think it's something that deserves a lot of patience because I get that she is just delivering bad news to people dealing with stressful life events. THAT BEING SAID, I have never been treated in such a rude, dismissive manner. Dude, I'm six months pregnant and could barely keep it together on the phone. But I tried to smile through all of this and use my nicest voice because I GET IT. THIS WORK IS HARD. But she is not cut out for it and she is actively making things worse for people by being in this position. I hope UHaul does something about this: train her, get her in a different position, SOMETHING. But I really, really hope that anyone reading this review doesn't have to deal with her or anyone else. In conclusion, UHaul is the worst and will let you reserve trucks without actually reserving anything. Nothing is sacred. You are at their mercy. Book from a different company. I will be telling this to everyone I know :)

Évaluation :

5

Really smooth experience.thanks

Évaluation :

1

I was overcharged for gas so I called in to resolve it. I was told that's what the system says and it can't be changed. I only drove 10 miles and filled up the tank with half a gallon, but I was charged for 2 gallons of gas. They said a manager would call me back the next day but he never did.

Évaluation :

3

There were two employees when I picked up and dropped off. The female employee did everything for me both times, and managed the other customers as well. I was disappointed to see one person trying to manage cleaning, checking in, and checking out while the other (male) sat inside. I walked in to turn in my key after a mobile return and was turned away to return it with “the girl.” I recommend some personnel action as one employee was working incredibly hard and the other literally watched and turned customers away. I was the second that was turned away to do a return and pointed to the other employee. I'd expect better in 2021.

Évaluation :

4

Staff and vehicles were great! Safety and security are an issue at this location. Certainly not Uhaul's fault and they can't really do anything about it :(

Évaluation :

5

Excellent customer service.

Évaluation :

5

U-haul of Ballard is exceptional! The person who assisted me was so friendly, helpful, and kind. No one likes to move, but the folks at U-haul of Ballard made the day that much easier and better with their attitude and being so on the ball. Merci.

Évaluation :

2

The gas meter was lower than marked on the contract and I was charged 15 $extra for gas refill even though I only drove 5 miles. I should have taken a picture and commented but the person renting me the truck was very casual about it so I didn't think i would be charged. My mistake.

Évaluation :

5

Can't think of anything. Very good customer service here!

Évaluation :

5

Love you guys! Always helpful and friendly.

Évaluation :

5

Pulled in. Contactless drop off. Couldn't have been easier of faster

Évaluation :

5

Easy and friendly drop off

Évaluation :

5

The service at this location has turned around 100 %. Everyone is helpful and kind

Évaluation :

5

All the staff were friendly and helpful, especially Kareem who went out of his way to check that I was okay with the process.

Évaluation :

5

Great staff

Évaluation :

5

Customer service was great. No need to change

Évaluation :

1

Got caught in traffic on way to return truck and running a little later than their closing time of 5pm. Called 800 number to see where I could drop off after hours. Was told to return to original location. Was not told I'd be charged extra at 800 number or at location. Upon review of return receipt, I was charged double rates (2 days) for truck rental, dolly rental, truck insurance as well as 20 $after hours fee. Again, I was not told any of this prior. That is absolutely insane to me to be charged double rates as well as after hours fee for 5,5 hours of a rental. If I was going to be charged double rates, I would have just kept and used the truck for another day. When I went in to speak to an associate about it, I was told all he could do was pass the message along to the manager. I felt like communication and customer service was severely lacking.

Évaluation :

3

Rented two dollys and 4 plastic totes. The totes were a bit grimey on the inside w previous renters room labels still on the totes. Would have preferred cleaner totes with previous labels peeled off.

Évaluation :

3

Wait times are always long at this location

Évaluation :

1

Worst renal experience I've ever had. I have been on hold for hours to even talk to someone about how bad my experience was.

Évaluation :

1

I rented the truck at the Leary Way station in Ballard. I traveled 14 miles total with it, put in 3&1/4 gallons of gas before returning And they charged me for 8gallons of gas on my emailed receipt. 11 and a quarter gallons of gas to travel 14 miles. How is that possible? Make sure you stay through the whole process of the return as they can not be trusted.

Évaluation :

4

Though the people working there were helpful, it was a confusing location. There are no signs that you must park on the street until you pull in and I was rudely told no and told to park on the street. It took forever to get the van I'd rented even though I'd already checked in. The van itself was clean and worked great, but the staff could use a little extra help with customers at this location.

Évaluation :

5

The personnel were helpful, patient and very pleasant. They were efficient and positive even though they were busy and it was raining. I usually have a good experience at UHaul but this was my favorite location because of the staff!

Évaluation :

1

Very very bad customer experience. Throughout the process of pickup+dropoff, I wasn't told anything about location not accepting dropoff after hrs. When I went to drop off, I saw poster. In the morning on Saturday at 6:52 am, they called me 3 times, woke me up from sleep, talked with me very rudely and asked me reach u haul by 7 am otherwise they will charge me extra. They didn't even listen to me and talked very badly with me. I complained when I reached there. Manager was also like we can't do anything about this. Not even sorry. Felt very sad.

Évaluation :

1

The mileage on the truck was NOT the same as in our online account. The truck had 100 miles more on it. We told the Uhaul person working outside and he told us to take a picture and upload to our account, which we did with his help. BUT, my receipt does not reflect that and I was charged for 100 more miles than we used

Évaluation :

5

Kareem Williams was incredibly helpful and professional, and went out of his way to make sure I had a working rental and a time frame that worked for me! I would give Kareem 5 stars for customer satisfaction and customer service!

Évaluation :

5

The staff at the U-haul Ballard location in Seattle are absolutely amazing...I am at a loss for words as to how fantastic they are. Chris the manager went above and beyond to help..

Évaluation :

5

Staff member was really pleasant and helpful. Good energy and a nice guy. I noticed other customers had a similar response to him.

Évaluation :

5

The person who helped me at checkout was wonderful.

Évaluation :

5

Uhaul itself completely failed to allow anyone a fast checkin but the staff were so quick and ready to help Thank you to these people so much Dan

Évaluation :

5

no complaints-rental of cargo van and return all went smoothly-thank you

Évaluation :

1

The guy his name Joseph was super rude and not helpful at all .we were helped by the other clerk .i forgot his name

Évaluation :

5

I had a great experience renting a 15 foot van to help my son on a 3 mile move. Extremely convenient location, easy transaction with helpful and friendly staff. Definitely saved us a ton of trips with the car.

Évaluation :

5

Rien

Évaluation :

2

We had the truck for 24 hrs, with return time of 830 sunday. No one at this location told us that it didn't open until 9am Sunday, so we sat for an hour waiting to turn in (arrived early so we wouldn't get dinged for another day). Also unable to just turn keys into key box at this location. And the cust scv person had a loud phone call w customer on speaker phone while we were waiting to check in.

Évaluation :

5

The Ford cargo van is everyone's van they never knew they needed. Seriously, this thing hauls in every sense. Fits tons of stuff, comfortable, and honestly pretty rad to drive. Way less stressful than renting and towing a trailer with basically the same amount of loading space. If I had three thumbs, the Ford cargo van would get all three way up.

Évaluation :

5

Street parking available which is important if you want to leave your car in get a U-Haul. Very fast and efficient. Better than the other two locations (by far) near me.

Évaluation :

5

Great staff on duty today. Everyone was nice and moved me through the proceas quickly, late on a Sunday. A+ team

Évaluation :

1

Cashier doesn't like to wear his mask. Extremely slow service. I have gone to the Interbay location a couple times before and had much better service there.

Évaluation :

5

Trailer was ready when stated. The attendant was helpful and courteous. The price was good.

Évaluation :

3

The guy who rented me my truck to me was incompetent. It took him 30 minutes to ring me up: there was a line out the door.

Évaluation :

3

Absolutely no way to contact anyone at any point

Évaluation :

5

The person who severed us was professional, personable, and efficient. I left the rental office feeling better than when I went in because of his service.

Évaluation :

1

The staff forgot to fasten the hitch which caused the hitch came off and almost caused an accident.

Évaluation :

4

First off I never received my final invoice via e-mail. I called and asked if they would send the invoice. The said they would BUT it has never arrived on my mail. And yes I have checked spam and junk and so on! A little weird! Supung@seanet.com

Évaluation :

3

Staff looked unhappy and over-worked.

Évaluation :

5

Best team that I have worked with the many time that I have rented from UHAUL.

Évaluation :

5

Longer than expected wait time in line, but responsive and helpful staff

Évaluation :

1

People working very apathetic about their jobs and overwhelmed by dealing with customers

Évaluation :

5

Customer service was superb!

Évaluation :

5

I hate the YES/NO question. THAT'S BS, however, when I answered NO to question # 1, I was referring to the outside surface of the Van being unwashed, and the inside storage area to need cleaning. Overall this site has been very good and efficient. And the staff is very friendly!

Évaluation :

1

The steering wheel, gear shift, and turn single were very dirty. I wiped it down with a Clorox Bleach wipe prior to use... to be safe and when I was done it was brown. I'm not sure what Covid-19 protocol you all have in place, but it's clear the vehicles are not wiped down. In additionally, the owner of the local(Joe P) wasn't wearing a mask inside while talking on the phone. There were two other customers who came in and also were not wearing masks. Very disappointed by the covid-19 safety measures in place. Please sanitize the high touch points on each vehicle after use.

Évaluation :

1

Start telling people that a 5 by 9 trailer will not fit a 9 foot pallet... Or even an 8 ft 10 in Pallet

Évaluation :

2

The furniture pads are not in so you ripped me off on those. The location didn't have my pickup ready electronically like it was described and it wasn't possible to drop off one night.

Évaluation :

5

Very professional, and we have a great experience 👍

Évaluation :

5

The ballard location is great. Always helpfull. Simple deal. Good job.

Évaluation :

3

U box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.

Évaluation :

5

I moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !

Évaluation :

5

Connor Hernandez was a great help

Évaluation :

2

Contents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!

Évaluation :

5

I was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)

Évaluation :

5

Connor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!

Évaluation :

4

Very helpful

Évaluation :

4

The staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.

Évaluation :

5

Good to work with