Customer Reviews for U-Haul of Bellflower

Évaluation :

5

Ray is always very helpful and fun to chat with.

Évaluation :

5

They made it very easy to rent and return.

Évaluation :

5

Great service, very helpful and friendly. I rented a small trailer and they helped me hook it up and I was in and out very quickly.

Évaluation :

3

Customer service need improvement. Upload of picture in app instead of taking picture from camera. Too expensive.

Évaluation :

1

Too pricey when it’s $19,95 and I stayed local, and I added the gas $10,35 into the tank after use So I ended up paying $75 overall..l

Évaluation :

4

I don't have any complaints whatsoever. The gentleman who assisted me was very professional and provided excellent customer service on both the pick-up and drop-off. I've used U-Haul equipment many times, but this hands down was the best experience I've had. Thank you so much!

Évaluation :

5

Owner was great!!! All workers were friendly and professional

Évaluation :

5

Excellent service à la clientèle

Évaluation :

2

Staff was rude.

Évaluation :

5

The staff was welcoming, friendly and very professional. I highly recommend this UHAL location.

Évaluation :

3

Was not made aware that the 10 ft truck booked on the internet had no ramp. Due to lack of ramp moving time needed to be extended. Was told they closed at 7pm and would be open at 7am for returns after 7pm no late night return available. Store didn't open until 9am on Sunday. Which was posted but it was raining hard when we picked up so went by sale persons word. Please not on line ordering no ramp on 10ft truck model.

Évaluation :

1

The guy who helped me is rude and unprofessional

Évaluation :

5

Great staff

Évaluation :

5

Another awesome experience Thank you!

Évaluation :

5

Didn't get the man's name at the front desk but he was really nice and friendly he seemed like it a boss I hope he's the boss but thank you guys for helping me

Évaluation :

5

Great service. Thanks

Évaluation :

3

Was not happy with the drop off process. Someone was in the office but said we had to do it on the phone and drop keys in box. That's not how we picked it up and are lucky I brought my phone since my husband had forgotten his.

Évaluation :

5

All is good, thank you , per the service

Évaluation :

5

I apperciate Ray the manager fixing a problem we had with truck he corrected without hesitation

Évaluation :

4

The APP SUX. It has happened 3xs already. You can't load pictures of DL or self. You try to add D.O.B. doesn't complete. Just try to get app to load. I thought it's supposed to Be Convenient and Fast. Soot!!!! Lies lies lies. If the employee wasn't there I would have been later than I was ALREADY LATE.. BOO ON YOUR APP. And I need to use them again tomorrow and this weekend but not sure cause of the HEADACHES AND STRESS.

Évaluation :

5

Nothing At This Time

Évaluation :

3

Customer service was absolutely horrible for 45 minutes. A blonde woman kept walking in and out by 4 of us in line and never said a word to any of us the entire time. Finally a nice black woman walked in and immediately acknowledged all 4 of us in line and started to take care of the line. A simple'I'll be right with you' or even a small bit of anything would have made all 4 of us a lot happier. The white woman needs more customer service training. This is coming from someone who has in management for customer service since 1987

Évaluation :

5

Nothing, everything was perfect for me and the lady who help me was super nice, I diren’t get her name but she was very helpful and very friendly

Évaluation :

5

Very good customer service through out the process both ends

Évaluation :

5

not much everyone was a pleasure to work with and the van was top notch😎👍

Évaluation :

1

We ordered a dolly and moving blankets but didn't receive them. I told the customer service rep but she said she was busy helping other customers but there were literally no other customers there and she was not on the phone

Évaluation :

1

The owner was rude and not helpful. Did not offer any suggestions.

Évaluation :

3

I had to do all the work of gathering my rented dolleys and blankets. Felt like I was inconveniencing the staff at pickup. Drop off was better in the evening.

Évaluation :

5

Perfecto

Évaluation :

5

There are three U-Haul locations near me that I use, and I am happy with all of them.

Évaluation :

5

The Bellflower location where I rented the trailer was the last and cherry on top final Contact with my experience. Everyone from the customer service to Walker who assisted me in Bellflower has been genuinely kind. Good job U-Haul with all your training and communication. I know it's difficult to get everybody in sync and it seems like you guys are mastered it. You need to share with your the rest of the world.

Évaluation :

5

Great customer service and always super helpful Thank you

Évaluation :

3

At drop off, so many transients walking around in the property or ridding there bikes. Felt a bit unsafe so next time I think I will drop it off before they close instead of self drop off

Évaluation :

5

The roof was leaking and got some things wet inside

Évaluation :

5

The service was outstanding.

Évaluation :

4

More staff available would be nice.

Évaluation :

5

Fast and great customer service !

Évaluation :

5

Excellent experience every time Thank you

Évaluation :

4

Location was great! Easy check out. Don't care too much for texting links to the cell phones for pictures/copy of driver license. It wouldn't work with my phone. Gentleman in charge had a back up plan. He really knows his job.

Évaluation :

5

Got a great van at a great price with great customer service! Good selection of boxes and other gear in the showroom. Nice that they even offer onsite storage.

Évaluation :

5

I go out of my way to go to this specific location. Everyone is always friendly. The manager is top-notch service. This location is outstanding above and beyond.

Évaluation :

5

easy 24 hour drop off.

Évaluation :

1

I was charged a In Town rate for a booking that was originally one way, but volunteered to save a few bucks and return the truck to my rental location. This was offered to me through the UHAUL website during booking. Upon my return they had changed my reservation to an "In town" rate which resulted in an additional several hundred dollars. No one, including the on duty MGR, was able to resolve this issue, even though my contract I had when I left the facility showed the correct pricing and fees. I was told I'd have to wait until after the holidays to speak with the GM to clear this matter up. Meantime, it caused me undue stress and less credit availability on my card due to this error!

Évaluation :

3

Shorter wait time … more staff on hand

Évaluation :

5

The customer service here was outstanding. The employees were extremely friendly and helpful!

Évaluation :

5

Staff was very helpful, and kind. Ursella is who help me.

Évaluation :

5

Very Good service

Évaluation :

5

Dude was great.

Évaluation :

5

Your staff are very courteous and helpful. Ursula was my representative and she's awesome

Évaluation :

5

The team was wonderful that made me smile after a long driving from San Jose to Long Beach the manger help me out a lot on my window repair some idiot broke the window. They made my return smooth also set me up with a Storage. If you decide to go to any U-Haul this is the one and the guys are handsome

Évaluation :

5

Richard was awesome and I gained a good friend

Évaluation :

5

Very easy process!

Évaluation :

5

I don't remember the blonde girls name at the front desk that helped us from start to finish but she was super duper AWESOME 😎 I would recommend this place to anyone!! Five Stars

Évaluation :

5

Clean staff friendly and helpful

Évaluation :

5

Everything okay

Évaluation :

2

The female customer service rep working inside the facility had a nasty attitude, she was very rude and shouldn't be working in a customer service setting. The gentleman working outside was very helpful and should possibly be working inside because he was very friendly and helped with all questions i had regarding my storage unit.

Évaluation :

5

I loved the " all in one place ordering". However the help was not satisfactory at all. I got calls from all kinds of people stating their prices when I thought I had already agreed on a price. But other than that everything was fantastic!

Évaluation :

1

Literally the worst experience i have ever had when renting a storage unit. First off, the staff are completely disrespectful and rude, why are they allowed to degrade and harass customers and then when i called and report it there are no repercussions. Not to mention ive had to call several time on that mean white lady that works the front desk. I will be leaving a terrible yelp and google review very soon. Second, every time i went yo the storage to either put something in or take something out, they were blocking the storage entrance and when asked to move the unhauls they completely ignored me and rolled their eyes. And this happened so many times but the worst part is even after reporting all of this, uhaul did absolutely nothing about it. So shame on all of you and i will he continuing ti report you guys as well as show videos and photos of proof of what you guys did. Not to mention i was harassed by the manager who tried to get me to enter the bathroom ??!? I should have called the police

Évaluation :

2

Calling the toll free number for help was a hassle. The local store was helpful.

Évaluation :

4

Uhaul came in handy when a family emergency came up and needed an affordable storage locker . The staff recommendations were outstanding and was able to provide me with a size locker that was perfect for all my treasures . Convenient location and friendly professional management and staff . Thank you . Nikki J

Évaluation :

4

I had one problem, the storage above my storage started to link into my storage and slightly damaged some of my belongings.

Évaluation :

4

The representative at the Houston u-haul had told me the storage unit was a 8'/5'.

Évaluation :

5

Employee Raymond was very helpful and always willing to help..

Évaluation :

5

Ray Arias is the greatest asset you have to represent professionalism, courtesy and overall fabulous customer service. Ray is the reason I will return.