Customer Reviews for U-Haul of Bethlehem

4021 évaluations

1415 Stefko Blvd   Bethlehem, PA 18017
(on Stefko Blvd Between Rockland and Crawford streets)

(610) 868-6007

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(610) 868-6007

1415 Stefko Blvd
Bethlehem, PA 18017
(on Stefko Blvd Between Rockland and Crawford streets)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

keep up the the good customer experience.

carey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
5

Quick service. In and out in minutes. Friendly staff! No Bullshit, just the way I like it! 5 stars!

DANIEL H. 
Évaluation :
2

Truck was dirty for the second time after specifically requesting a clean truck. Mechanically I believe everything was OK otherwise.

Stephanie B. 
Évaluation :
5

The General Manager was super helpful, very appreciative.

Andrew R. 
Évaluation :
5

Used them twice back to back weekends and the service was exceptional each time. Thank you. When moving, there is a lot to think about. When the truck rental is smooth and seamless, it lessens the stress overall.

Ryan A. 
Évaluation :
5

Very friendly staff.

TERRENCE M. 
Évaluation :
5

Everything worked great. Thanks!!!

BRUCE H. 
Évaluation :
4

The truck had no dollies which they said it was in there. So I had to go out to rent. But was very courteous and helpful when we needed to extend due to all the rain.

LUGENE C. 
Évaluation :
5

Everything was outstanding across the board from the physical interaction with staff, the vehicle, the price and the online check in check out.

Ryan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian N. 
Évaluation :
5

no problems; quick courteous service

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

All went well

GLENN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WHITNEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
5

The sales person was outstanding. So nice.

Nancy R. 
Évaluation :
5

Liked the ease of checking in via my phone but the line was long so I still had to wait 15 minutes for the key.

Ellyn S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SANTOSH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
5

NOTHING TO IMPROVE....ANGEL IS ALWAYS COURTEOUS AND HELPFUL.

NINO Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADA W. 
Évaluation :
3

--transmission on my rental did not sound well but seemed to improve with driving. But I would definitely check it out... --I needed to sweep the cargo area before use

Seth M. 
Évaluation :
2

Online reservation is crap. I ordered a furniture dolly & moving blankets that were not available at this location. Nobody called to tell me. Not cool. The man in the Uhal was great, if it wasn't for him your rating would be ZERO.

Susan Y. 
Évaluation :
3

Has to tell the associate let's go and check the truck out before I left with it. Associate seemed to be bothered by me asking U took pictures of the truck in case of issues. No visible signs of where to park the truck when I returned it but. Angel was sure to tell me about when I returned it. The only reason I would recommend this place is because of plenty of equipment. Other than that service is slow and to be honest not very friendly

Allen L. 
Évaluation :
3

The tailgate on the pickup truck I rented was out of the track and would not open. Unfortunately, I was already out on the road and didn't realize the problem until I went to unload my yard waste at the recycling center. The truck was also dirty when I picked it up. Not a great experience overall.

SCOTT T. 
Évaluation :
5

Called the local location after placing two separate 24 hour consecutive online orders and the woman who answered consolidated those orders immediately and without question. Ran this 5x8, well used cargo trailer behind a Jeep Grand Cherokee 4x4 fully loaded up and down mountains to recover contents from 1 BR college apartment without issue. I didn't even have to back-up the trailer upon return; "Angel" unhooked it on a pull-through lane and sent me on my way.

Scott H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimbra M. 
Évaluation :
5

Rien

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENZO B. 
Évaluation :
4

Get better or newer trucks.

YVETTE R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cain C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
3

Truck had a low tire on the front..the employee who was there when I returned the truck was a total jerk! He was nasty to me! I'm writing a letter to his boss...

GINA F. 
Évaluation :
5

Smooth experience.

Andy B. 
Évaluation :
3

The 15' truck I received was very dirty on the inside. Definitely no Covid precautions maintained. The windshield wiper on the drivers side was halfway off and I drove thru some bad rain. Extremely unsafe!!!!

HOLLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
3

The rear cargo door is difficult to close. When it goes fully open the latch is locked in place and you have to climb into the cargo area and manually manipulate the latch and catch mechanism to free it so it can come down. I believe this risks injuring your fingers in the process. I was able to be it successfully.

PATRICK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY R. 
Évaluation :
4

The counter people working should be more aware who is next on the line and not wait to ask after finishing with a customer when all that time waiting a counter person was available all along.

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARINA L. 
Évaluation :
5

I wanted to rent a hand truck but none were offered here. Other than that, everything was great.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie K. 
Évaluation :
5

This is a good location. Staff are friendly, approachable, and most important knowledgeable on pricing and products sold.

Rodney G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHEREE L. 
Évaluation :
5

Suggestion- if only using for an hour or two, remove mileage charge. Only used truck for an hour to pick up a large purchase and paid over 62 $. That's high for an hour.

GREGORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY K. 
Évaluation :
5

You guys made it extremely simple! Great service!

SANTIAGO M. 
Évaluation :
5

More staff

ALFRED C. 
Évaluation :
5

Always have great service and experience with this location!!!

DAMON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANKLIN O. 
Évaluation :
3

The truck had A lot of damage! The representative would not even walk outside with me so I could show him the damage.

Eric P. 
Évaluation :
3

TRAINING!!!! The company definitely need to improve skill sets & impart customer service training. The General Manager needs to be more empathetic. He was not rude but lacked empathy and concern. Extremely dry. Despite being a happy customer, I would not like to visit again. This was my second hire in one week. The same was the case with the first manager. Not rude but very out of touch with customer service.

RANMEET A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE H. 
Évaluation :
5

Let your people know they did a great job! Both at pickup and drop-off. They went the extra mile !!

PAUL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nicolo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH W. 
Évaluation :
5

The service was great very friendly...

AHIMELEC V. 
Évaluation :
5

I did the phone pick up. It took us a while to figure out where the keys to the truck were located. The directions are not very clear on the app.

Nadine G. 
Évaluation :
3

The vehicle we were provided did not have sufficient amount of gas which effected its ability to preform properly. However, once gas was put in the vehicle it worked better. Thankfully, we were promised to be provided a credit it gas was filled to a certain point.

Kenoa A. 
Évaluation :
5

Attendant was amazing and made a bad experience amazing. Schedule online rental at another location and went to pickup. Told no truck available and no explanation was given or seem to care. Tried this location since things where already in motion and planned to do this at this time, truck came in as I was explaining situation to the counter person. His showed concern and did his best to help even gave recommendations for things to purchase to help with move. We would not have been able to move without these additional purchases. What an Amazing job by this attendant.

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK W. 
Évaluation :
5

Counter help was very helpful.

KEVIN K. 
Évaluation :
3

It took over a month to get the final bill, charges were NOT put on reserve on day of rental, Re fueling charges are outrageous

EVA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATERINAM P. 
Évaluation :
5

I've been to other locations where I had to wait for a seemingly endless amount of paperwork. The Stefko location was quick, easy and no waiting.

MATTHEW A. 
Évaluation :
5

Quick and easy, super convenient location

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zach P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARVIN L. 
Évaluation :
5

Just that the vehicle be cleaned or smell better, it had a bad odor of cigarettes.

OCTAVIO P. 
Évaluation :
1

It is absolutely ridiculous that this location does not keep hand trucks available for rental. This is especially problematic because I ordered one to help with my move yesterday, and it was physically on my order. Only once I arrived was I told that "we took it off your order". When I asked why, I was told that the manager does not keep them at his location. It is quite convenient that they still got my business because I was locked in when I arrived at 8 AM to begin my move. This is a bait and switch of the worst kind and management of this kind is appalling. This is how brands begin to get negative associations. I would suggest that nobody do business with this location.

SAM H. 
Évaluation :
5

The employee was very professional.

MARIA C. 
Évaluation :
5

Quick pickup/dropoff

Susan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Truck had some trash in cab (empty cigarette pack, etc) and no moving blankets included. App would not take photos for check in (Android phone); had to use website.

Michael G. 
Évaluation :
1

Not sure who decided that roadside should tow the truck while we had stuff inside and was unable to remove wouldn't let us fill gas tank which now we have an outstanding bill will never ever rent from uhaul again

RICHARD P. 
Évaluation :
5

At this time nothing

ESTHER F. 
Évaluation :
5

Pre-ordered online. Took me 8 minutes to finish the paperwork and get into the vehicle AWESOME! Everyone had Masks on. Would use them again.

JOSEPH K. 
Évaluation :
5

Excellent service.....

LARRY M. 
Évaluation :
4

Put up a fence around the property so catalytic converter thieves can't get in...Our 20' truck was great but with the cc missing it was very loud...You need a fence....we rented from 12/12/20 to 12/13/20 thanks Drew Bennett

DREWL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAFAEL R. 
Évaluation :
5

you are the Best

LARRY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAMON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleksandr R. 
Évaluation :
5

Drop off was great and easy. The young man came out, checked out the truck and within minutes I was done and able to get home. Great location and excellent service. I would highly recommend it.

ADA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane C. 
Évaluation :
2

Bad experience. Truck broke twice

Dominic A. 
Non reviews have been submitted for this location.

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