Évaluations des clients U-Haul of Bloomington

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Bloomington

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Joseph L. le

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Fast in, fast out. Great truck, great equipment, great service, excellent value. 10/10.

Judith E. le

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Le client n'a pas laissé de commentaire.

jon d. le

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Le client n'a pas laissé de commentaire.

Sharon J. le

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So helpful and very nice. Explained everything, as I had never done this before. Very clean trailer and so easy to load and unload. Great experience with U haul. Definitely recommend.

Dale F. le

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Great experience quick and friendly service would definitely recommend

scott w. le

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Treated very professionally. Tim the manager made sure I was happy since they goofed up on the first order.

Steven A. le

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Everything was great. Equipment was ready, on time, clean and in great condition.

Nicole G. le

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Le client n'a pas laissé de commentaire.

Joan G. le

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This location is very unprofessional. We were sent here because our original location did not have the equipment even though I called ahead. The original location was very professional and helped us locate the equipment that we had reserved. Too bad their professionalism isn't he standard for all locations.

Bradley H. le

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Le client n'a pas laissé de commentaire.

Paul H. le

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Quick in and out - nice job.

Anastasia B. le

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Greet the customers as they enter, we stood waiting and not one of three guys two guys acknowledged us for at least 15 min. Two guys walked past us 2-3 times no eye contact no greetings. Have employees that maintain good hygiene! The guy that helped us was rude, filthy and looked as if has a substance abuse problem.

alexandra p. le

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Everything was perfect for us.

Jeff L. le

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cheaper rates on mileage

DOYLE G. le

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Le client n'a pas laissé de commentaire.

Paul C. le

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This order started in Apple Valley, was transferred to Bloomington, then to Wisconsin, Then back to Bloomington after I drove to all of those places. The Service in Bloomington was top notch. Nina was top notch but what the hell. I drive to Bloomington then to Wisconsin then to Bloomington and is more to this story, I am supposed to be receiving a $50 Credit which I have not received.

david f. le

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angle on trailer ramp was just enought to scrap the under side of a 2005 Yamaha v star, however its a very low bike

Lisa L. le

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The employee that checked us in and out needs to practice personal hygiene. He was not a clean person. He had snot or saliva dried in his beard, dirt under his fingernails, coughed without covering his mouth and picked his nose while checking us in. I was totally disgusted.

Eileen B. le

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Le client n'a pas laissé de commentaire.

Johnny R. le

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Le client n'a pas laissé de commentaire.

Lisa L. le

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Le client n'a pas laissé de commentaire.

Alan M. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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Did not describe specifics very well. Very hard to understand. Was charged more than should've been. Poor.

STEPHANIE J. le

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Le client n'a pas laissé de commentaire.

David M. le

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Thank you.

Aaron D. le

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Le client n'a pas laissé de commentaire.

timothy a. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Everything from Booking to receiving my vehicle and check-in upon return was Exceptional ! Patty was wonderful. Tim was great . The Van performed without any problems. I highly recommend this U-Haul franchise to anyone looking for help to move. Thanks Everyone at Bloomington U-Haul !

Glen A. le

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Le client n'a pas laissé de commentaire.

Keith S. le

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I reserved a 4 wheel dolly , but there wasn't any available when I picked up the truck. I hope I wasn't charged for it.

MATIAS L. le

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expedite, clean, friendly, can't complain at all. great service

PHOUKHAM S. le

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Employees need better customer service. I would've preferred to enter in my information into the computer myself than to have to interact with the person that was asking me the required questions. It would've been nice to know that there would be no truck ramp on the Uhaul I rented.

Jonathan R. le

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No Air conditioning in the cab. Big problem for me. Also the online description make you feel like you are getting an updated newer model truck with an Aux cord. This is not what I received. The price was right though. I would have payed more for a newer truck. May suggest you have different rates for different trucks.

William C. le

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Very impressed with the professionalism of these ,employees. They did a very good job of moving things along without delay, which you usually get with most rental agencies. I will continue to do business with this U-Haul branch.

John Y. le

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Le client n'a pas laissé de commentaire.

thomas v. le

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Great service. Nice truck.

Joaquin C. le

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Le client n'a pas laissé de commentaire.

Sophie N. le

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I've found that I often select a van or truck on the website, only to be called later and told that it's not available. It would be helpful if the website had up-to-date inventory information!

David D. le

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Young man that helped me did a great job!

Edward M. le

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Le client n'a pas laissé de commentaire.

pauline h. le

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Le client n'a pas laissé de commentaire.

Kenneth J. le

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The staff was friendly, helpful and understanding. Phenomenal!!!

Susan S. le

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Le client n'a pas laissé de commentaire.

Susan S. le

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Le client n'a pas laissé de commentaire.

OLIVIA R. le

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Availability was not great at all. The staff was short and rude and flew through instructions I could barely keep up. Quick check ins and outs though.

FRED K. le

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Le client n'a pas laissé de commentaire.

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

kent s. le

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I can not recommend using the UHaul on-line service. Have been burned 3 times and now only call the stores of interest.

Nathan B. le

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One happy as can be employee and one pissed off with the world

Michael L. le

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Le client n'a pas laissé de commentaire.

MARK S. le

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Your employee Timothy helped me with my pick up in Bloomington, Minnesota on June 29th. He was just terrific. Nice young man, very polite and accommodating. When searching online for a map to the location of this facility I noticed there were quite a few negative comments about this location from other customers. That was NOT my experience - Timothy was great. Also, the woman who called me the day before to let me know the pick up location (Jodi? Jody?) was a life saver. When I made my reservation in Coralville, Iowa I was told there were no 6' x 12' trailers available in all of Minnesota for the dates I wanted. I reluctantly settled for a 5' x 8'. When Jody called with the location I mentioned my preferred trailer size and she was able to find the size I needed. It turned out I needed every bit of the 6' x 12' - the 5' x 8' would not have worked at all.

LYNN R. le

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NA

Bob S. le

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What a difference in the customer experience because of the new manager.

Thomas N. le

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Le client n'a pas laissé de commentaire.

Jeff C. le

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Le client n'a pas laissé de commentaire.

NICHOLAS r. le

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The young man with the dissabled arm was/stroke paralysis or whatever it was was excellent at his job. Give that guy a pat on the back. Places need more workers like him!

dan d. le

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Le client n'a pas laissé de commentaire.

Collin M. le

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Timothy and Patty Agan went above and beyond in helping me get my son moved safely into his new home!!! Thank you for excellent customer service.

Daniel F. le

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The parking lot is in need of major repair. Not sure if that is scheduled or not but it's terrible! Potholes all over. The service was EXCELLENT though!

Glenn P. le

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After hours Pick up was a snap using the app.

Connie I. le

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Awesome customer service when scheduling the rental by phone, and also pleased with both pickup and return! Have already referred your Company 2 times since yesterday! Was refreshing to be treated so professionally. ?

Thomas C. le

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Only dropped off trailer, so not enough interaction to comment beyond an employee responded timely and showed us where to park it.

Tom W. le

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Le client n'a pas laissé de commentaire.

Taj M. le

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Did a fantastic job. Was very impressed with site and team members.

vashawn c. le

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Le client n'a pas laissé de commentaire.

judy j. le

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Your online system showed no availability but calling the location found many units available for rent. Your online system nearly cost you the business. It was helpful in determining which size trailer my car could best tow but then totally failed when I tried to rent that item.

Ann H. le

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Le client n'a pas laissé de commentaire.

Randy M. le

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Le client n'a pas laissé de commentaire.

Jean W. le

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Le client n'a pas laissé de commentaire.

Stephanie S. le

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Le client n'a pas laissé de commentaire.

Molly F. le

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Le client n'a pas laissé de commentaire.

James R. le

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Friendly and efficient!

Gregory S. le

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I cannot find any opportunity for improvement with U-Haul Bloomington. The website is easy to navigate and the level of automation is excellent. When I picked up my van everything went smoothly, and the drop off was fast. The price was very good value for money. Great service at each part of the process, I thoroughly recommend U-Haul.

Dana M. le

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By far the best Uhaul experience I have had. Very friendly, helpful, and fast. Grateful for their efficiency during an already stressful day.

Jesson E. le

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Le client n'a pas laissé de commentaire.

Sally D. le

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Le client n'a pas laissé de commentaire.

Mike s. le

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Le client n'a pas laissé de commentaire.

mike o. le

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Le client n'a pas laissé de commentaire.

carrie l. le

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I rented from here 3 times during my move and the customer service was amazing. Everyone that works there is very professional and friendly. I would recommend them to anyone that is looking for truck rental.

Adam F. le

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Employee Austin was great, courteous, and helpful. Manager Mike had terrible customer service and did nothing to try to accommodate my situation.

Lori Q. le

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Employees were fast, courteous and knew their equipment. They made our move an overall a pleasant experience!

Gary W. le

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Excellent service, very professional! Keep doing what you are doing.

Judy G. le

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Extremely friendly and helpful staff. I will recommend them to all of my friends

Mark M. le

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Le client n'a pas laissé de commentaire.

Dayo A. le

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Le client n'a pas laissé de commentaire.

craig W. le

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I arrived to pick up a trailer and personnel were very unhelpful. They had the wrong sized trailer reserved for me, & when I showed them my confirmation email with the correct reserved trailer, he was indifferent and told me that there was nothing he could do for me. Then I saw someone drop off the trailer I had reserved. I asked if I could take that one, and he insisted it was the wrong size until I pointed out the dimensions painted on the trailer. They let me take it, but they didn't look at the inside of the trailer to see if it was clean or damaged. They didn't get the dolly we'd reserved. we had to go back and get it. They seemed disorganized, understaffed and completely indifferent to the needs of customers or their obligation to honor reservations that have been made and paid for in advance.

DANIEL W. le

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Le client n'a pas laissé de commentaire.

dan d. le

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Le client n'a pas laissé de commentaire.

Ryan P. le

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Absolutely horrible service. I need to get the hitch they installed a year ago rewired. I've had several appointments cancelled over the last 6 weeks. Usually when I call they tell me I can only talk to Tim. He's the only one who knows how to book appointments apparently.. Tim's been saying there is a part he's ordered that hasn't come in. Not sure how that is possible, especially since he hasn't even looked at the problem so can't know what part. Last communication from them last week was that Tim would call back. Not holding my breath.

Kent V. le

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Le client n'a pas laissé de commentaire.

John D. le

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Le client n'a pas laissé de commentaire.

Brian A. le

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Le client n'a pas laissé de commentaire.

Christopher F. le

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The service was fast and covered everything I needed to do

Anthony C. le

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I had read some pretty negative reviews, so I was reluctant to use this location, but the service was fast and efficient and the equipment was new and well-maintained. Check in and check out went without a hitch.

Dave G. le

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Le client n'a pas laissé de commentaire.

lawrence g. le

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It would be fair if you put gas full tank to return full tank instead of fractions of a tank. This would help the clients avoid returning the vehicle with more gas than when they took it.

Roger L. le

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Le client n'a pas laissé de commentaire.

kathy k. le

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Everything went smoothly, cost was lower than I expected! Would use this U-Haul site again!

Jill M. le

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I didn't know that the weekend of June 1 and 2 was the busiest time of the year for moving. If I had known that, I would have moved a different weekend. So could you post that on your websites and maybe others wont have it so hectic. Thank you

ANN M. le

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Easy drop off

Monica C. le

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Bought several furniture pieces and needed to move it in 2.5 hours. We looked up UHaul on my cell phone and found your store. Got the job done on time. Thanks for being open and available with an extra large rental truck!

Natalia K. le

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Le client n'a pas laissé de commentaire.

eric G. le

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Le client n'a pas laissé de commentaire.

JEFF G. le

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Le client n'a pas laissé de commentaire.

Christopher G. le

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The man running the store couldnt care less about the store. As I was standing there, paying for my truck, a woman walked in and asked a question and the clerk gave her the entire day free.

Thomas N. le

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Le client n'a pas laissé de commentaire.

Kathryn S. le

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Patti was great! So was the girl the when we returned it...

Krista c. le

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This whole experience was BS! I WILL NEVER USE UHAUL AGAIN! You have hidden fees and employees that are RUDE! I had too call into work because I was not able to get the location and time . I totally understand how you do business! I WILL BE CALLING THE CONSUMER COMMISSION.

Tom L. le

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Great service, I'll be back Already made a recomendation.

Habtamu G. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Bloomington attached a 5x8 trailer to the wrong hitch for our vehicle height....said hitch sold to us by U-haul on Pace Blvd in Pensacola. We were attaching the trailer to a Grand Cherokee Jeep......but Bloomington let us leave their facility with a trailer back positioned only several inches from the ground ....sloping backward for travel. In their defense...they were very busy and their computers were down. The returns were piling up and it was chaotic. Perhaps under better circumstances someone would have noticed that we needed a differently designed trailer hitch for this endeavor.

Valerie E. le

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Staff was friendly and helpful

troy b. le

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Great Customer Service!!!!

Michael G. le

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Le client n'a pas laissé de commentaire.

Ann P. le

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Staff did not verify paperwork said right terms, we had to constantly be checking their work. Reservation system was screwed up and we finally just called the regional center and talked with someone there to discuss problems and verify correct terms. Staff kept putting us on hold during one phone call to help people that walked in the store. Should be first come, first served, and phone calls should not be left on hold for over 5 minutes!

suzanne s. le

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Le client n'a pas laissé de commentaire.

Brian R. le

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Great place!

JEFF P. le

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Everything was fine until I returned the van.. The employee that checked me in was extremely rude .. not just a little bit extremely ..

Dan A. le

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Pulled in, They dropped the trailer and off I went!

Melody I. le

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Le client n'a pas laissé de commentaire.

maria s. le

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Le client n'a pas laissé de commentaire.

Katherine R. le

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Le client n'a pas laissé de commentaire.

Brian G. le

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Le client n'a pas laissé de commentaire.

chris h. le

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It would be nice if trailers this size had an option of sister suspension for light loads. Pretty bouncy . . .load rattled around a bit.

Eli B. le

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Great experience all around, no hidden fees or surprises.

Jim S. le

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The person was rude, you ask him were he wanted the trailer drop off ,he pointed and talk to you like he had a mouth full of shit. This was unacceptable behavior for customer service. Hire personnel that want to work there with out being rude to there customers.

eric f. le

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Customer service is capable but gruff. I would recommend a little training to help provide the customer a friendlier experience and better face for the business.

Kirk M. le

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Le client n'a pas laissé de commentaire.

Peter W. le

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Le client n'a pas laissé de commentaire.

patricia g. le

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explain checking the vehicke back in before you let customer go. not that it was difficult but would have to know i had to take photos of everything

Mark W. le

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Unfortunately system was down, however the staff did not check on who to help first and three rude customers took advantage and we waited an 30 minutes while they helped the others. Once service started, I would rate the gentleman that helped a 4.5. I have a hard time giving a 5 (couldn't do a 4.5 on the checkout. There should be protocol for service when there are computer issues. Not the locations fault but should be addressed.

Tami C. le

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The staff at this location was EXCELLENT and they went above and beyond to provide me with the best customer service!!! The problem that I encountered was with the agent who arranged my reservation. I would urge U-haul management to listen to my initial phone call to customer service for my reservation. I was misled about the location to pick up the truck that I rented. I moved from downtown Minneapolis to a different apartment in downtown Minneapolis and the total mileage for my move was two miles. I had to pick up and drop off the rental truck in Bloomington, MN which was very inconvenient and resulted in increased mileage fees. I ended up paying for 35 miles for my 2 mile move. My advice to potential renters is to get your pick-up and drop off location written in stone! Otherwise you will be told that a location that is convenient for you will be arranged and in my case that was not true.

Michael S. le

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Le client n'a pas laissé de commentaire.

Sagar A. le

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Le client n'a pas laissé de commentaire.

Fredi L. le

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Very nice and helpful staff. Will go back again if I need anything

Tyler B. le

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This entire experience was a total joke. I spent forever just confirming a reservation. It’s 2019, a website should allow me to choose a truck and location and not need it to change 50 times. If I ask for one size truck don’t just downsize me. To make it worse I was consistently being shipped off across town 10 miles further away than the location I chose meaning I have to pay U-Haul more money just because U-Haul is so unorganized. It’s a terrible business model. When I finally get a truck that’s bigger and more expensive than I need that is 10 miles further away than I requested, nobody calls me to confirm I have the rental. Finally I get to pick it up and I’ve chosen truckshare and apparently I need MORE documentation. Who brings their passport with them to pick up a U-Haul? No one. Literally no one. No I didn’t bring my current lease agreement? No I’m not expecting my place of work to be available to confirm my identity for personal reasons. So I’m stuck having you call my friends and family and I have to pray they pick up a call coming from Arizona hoping they don’t ignore it as spam. Then I waited in line for 15 minutes just to get the keys when truckshare is supposed to be quick and easy. I can’t believe how much I had to pay because of U-Haul’s inability to account for supply and demand and serve your customers at the locations they are requesting. I hope I never have to use U-Haul again. I chose U-Haul because it had better rates and locations than Penske or Budget but now looking back it would have cheaper for me to go with either of those after the fiasco that is U-Haul.

Josh G. le

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I signed up for the 24/7 truck share so I could pick my truck up outside of store hours and avoid having to wait in line bc of high demand at the end and beginning of every month. However when I arrive the app let me know that I had been switched to hand delivery and needed to comeback when the store was open. This was disappointing given that I had downloaded the app, watched your educational videos and took the time to be prepared. Additionally I got stuck waiting 45 minutes for the store to open. When I asked a random worker at this location she acted like she had no idea what the app was and that there were no truck keys outside. So I was puzzled and left to wonder if they were prepared for me at all.

Abby M. le

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Le client n'a pas laissé de commentaire.

Evonne K. le

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Le client n'a pas laissé de commentaire.

Jamie H. le

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The reservation for 1215pm did not have truck available until 2pm. I would have appreciated a call ahead of time and had to cancel appointments and have movers wait for me. Staff was polite just wanted them to be more proactive and consider bookings not overlap.

Jennifer P. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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Le client n'a pas laissé de commentaire.

johnny r. le

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Le client n'a pas laissé de commentaire.

RICK L. le

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Le client n'a pas laissé de commentaire.

Amber T. le

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Great! Quick and friendly service during what was clearly a busy day. Thank you!

minh h. le

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Nobody was inside to greet customer. I had to go outside and find someone. The staff is helpful and fast to help me getting the truck.

steve n. le

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Your staff was professional, courteous, and helpful. The equipment was brand new. It was a positive experience.

Taylor S. le

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Le client n'a pas laissé de commentaire.

goutham c. le

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Le client n'a pas laissé de commentaire.

Evans M. le

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I had rot wait for 1 hour to pick up the truck. 4 other people came after my arrival and were served before me.

Tyler T. le

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Quick and friendly drop off process

Sunita G. le

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Le client n'a pas laissé de commentaire.

Jason F. le

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Le client n'a pas laissé de commentaire.

bruce o. le

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Le client n'a pas laissé de commentaire.

DENNIS K. le

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1. Excellent service and over all location 2. Yes, everything was clean and neat 3. Yes, I would recommend your service and equipment to a friend

Paul G. le

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Le client n'a pas laissé de commentaire.

Anou K. le

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Le client n'a pas laissé de commentaire.

Dave G. le

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Extremely efficient, friendly and affordable.

ken i. le

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All I can say is that I received excellent service, and the trailer worked just as it should.

Kim C. le

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Customer service rep went above and beyond. She was very kind

Chad P. le

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Great fast service! Would definitely use again

Kevin M. le

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Le client n'a pas laissé de commentaire.