Customer Reviews for U-Haul of Bloomington

8830 évaluations

8845 Lyndale Ave S   Bloomington, MN 55420

(952) 881-8101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(952) 881-8101

8845 Lyndale Ave S
Bloomington, MN 55420

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george T. 
Évaluation :
1

Reserved my trailer at the Bloomington MN location. Inventory was confirmed. My pick up location was then changed to 40 minutes from my house, and my reservation was changed to pick and drop off at differently locations - much more expensive them my original reservation. I called the Bloomington location to sort it out and they refused to help, directing me to the call center. Call center says this location does this to customers "all the time".

PAMELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter V. 
Évaluation :
5

Matthew is a star!!!

THOMAS M. 
Évaluation :
4

Credit for early drop off

Michael M. 
Évaluation :
5

I wasn't ready for the extra charges surprises but should have known that something like that was going to happen by the numerous negative reviews on google. I returned the car 3 hours later with no damage, clean and with more fuel than requested. Somebody was checking the car out as I was leaving so I know for sure and certain that this Uhaul is just used to overcharging out of nowhere.

Messan Y. 
Évaluation :
5

The attendant was very helpful and efficient .

Sam K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Matthew was great. Give him a raise.

Kristopher K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan P. 
Évaluation :
5

Easy and convenient drop off. Thank you.

KATHLEEN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bianca H. 
Évaluation :
1

I drove 50 miles with the truck. Got charged for over 100. Due to incompetent workers recording mileage, they basically said “sorry, we logged it at 100, sucks you didn't take your own picture.” Honestly this is incredibly unexceptable, and I will not be returning to uhaul unless this matter is resolved. I am a long time customer and am appalled I am seen as trying to “steal” mileage instead of giving an honest customer the benefit of the doubt.

DEREK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chuck A. 
Évaluation :
4

We used the after hours lock box to return the keys. Overall the rental was performed flawlessly. The communication was astounding. How do you do it?

joel L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Susanne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brent B. 
Évaluation :
5

amazing!!!!

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harlan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
3

Furniture dolly not available despite reservation and prepay. If locations don't have enough furniture dollies then the website should not pre-populate the check box on the form or allow for reservations. Critical need for move and was not available

Brad O. 
Évaluation :
5

Staff were very friendly and efficient.

Donna M. 
Évaluation :
3

The trailer inside was dirty. We had the trailer weighted correct and even though it had new tires on it, the trailer would pull and sway upto one foot or more from side to side. Which this would then pull our truck. The trailer was bouncy as well no matter where we were in the lane. We rented the same type of trailer the weekend before and it pulled beautiful. The trailer this time should be reviewed or pulled from service. #Rv1424k. Also, establishing the pick up location was a complete mess. We were originally told a location that is not opened on Saturday's that was 40 min away from our location. Lucky I looked at the site the night before so we could have you locate a different trailer, which was terrible to pull.

Christopher M. 
Évaluation :
4

Online check in process was slow and cumbersome!

Seth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicola E. 
Évaluation :
5

Awesome Customer Service.

mary H. 
Évaluation :
5

My go to rental location

Jonathan M. 
Évaluation :
3

In general, this experience with UHaul was average at best. I had a major issue the night before my reservation that I only found out about because I called U-Haul and it seemed like otherwise no one was planning on telling me about the major change in my reservation. At pickup, I was told multiple times that I could return the truck I rented to any uhaul location without problem. I returned the truck back to a uhaul location about 1 mile from my final destination and an employee outside told me I was good to go but an employee inside told me I absolutely could not leave my rental truck at their location and that I needed to go to a different uhaul location that was almost 20 minutes away. I felt like I was getting whiplash from this entire uhaul experience and it left a bad taste in my mouth.

Molly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth G. 
Évaluation :
5

Our experience was wonderful, very quick and efficient!

Danielle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Madheshwara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas M. 
Évaluation :
5

Staff was professional and efficient.

LEO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl B. 
Évaluation :
5

Tim, Patty and Griffin made the whole experience superb. Uhaul is to be commended for hiring, training and retaining such outstanding employees.

LARS J. 
Évaluation :
5

Always hassel free with friendly staff and dependable vehicles.

ANDREA J. 
Évaluation :
4

Both customer service reps I worked with for pickup and drop off were excellent - knowledgeable and personable. Really nice experience.

kevin D. 
Évaluation :
4

The only stressful part is trying to contact a person via phone. Everything is an automated voicemail type situation and none of the options applied to the question I had, nor could I simply call to tell them I was running late to pick up my truck.

Tracie H. 
Évaluation :
5

Pickup and drop off was fast.

Stephen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
5

Both Tim and Patty were very helpful and friendly too. The site is very busy but even with the activity Patty was very efficient and handled the rush . Upon returning the trailer Tim was friendly and happy to help disconnect and answer any questions. I would recommend both of them and this site.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariusz S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick H. 
Évaluation :
3

Lot was really full; not clearly marked entrance. When I arrived, lots of equipment was in the return aisle which made it difficult to mark a large 26' truck. Was surprised at how crowded the lot was given the time of day (6pm on Sunday).

R. David H. 
Évaluation :
5

Received fair service overall .

Daniel W. 
Évaluation :
5

I was in and out quickly! It was great. No waiting!

CHRISTINA B. 
Évaluation :
5

Excellent service à la clientèle. And when we returned our trailer we arrived about 5 minutes before closing time and that was no problem even though they had to stay open a little later than they probably wanted. I would definitely rent from this location again.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Riley Y. 
Évaluation :
4

I had a very good experience, so I can' t Think of anything to improve. Both people that I worked with did an excellent job.

John S. 
Évaluation :
2

I came in and reserved a truck for 6 days. When I arrived I was told I only got it for 24 hours, no exceptions. I had to make multiple phone calls to get the issue resolved.

Grant B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kais G. 
Évaluation :
5

I was given incorrect info about presence of a speed governor on the truck. 75mph governor was a negative thru western states where there are fast flat expanses of 80mph interstate.

Cory H. 
Évaluation :
2

They don't pick up the phone. I found 3 Nails and screws on the way from the building to my vehicle. Also, the trailer was quite noisy, had a light covering that was broken, and brake fluid cap was not tightened.

John D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry J. 
Évaluation :
5

Griffin A. was very pleasant and professional when i picked up my trailer. There was tree debris that had fallen in the trailer bed, and he insisted on sweeping out before I left. Thank you, Griffin!

John H. 
Évaluation :
5

U-haul saved the day! We had a last-minute cancellation from another vendor 2 days before our moving date. Thankfully U-Haul had a truck that was exactly the size we needed and didn't require us driving all the way across the state to pick it up. The team was helpful, friendly and accommodating. I will absolutely be recommending U-Haul going forward!

William S. 
Évaluation :
5

Easy process in the store. Unfortunately, the website needs a LOT of work. Store staff were friendly, attentive and accommodating. Great experience!

Kimberly B. 
Évaluation :
5

Employees were great 👍

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy S. 
Évaluation :
4

Quick knowledgeable and we had no issues on BBC a busy Saturday 😅😍

Raymond M. 
Évaluation :
5

Patty was wonderful! Took care of me from the second I got there to the moment I left. Impressive customer service!

Tarra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
4

Rentals are pricey for long distance, wish you got a discount for returning in less time

Gillian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie W. 
Évaluation :
2

Customer service at the front desk was incredibly rude! I tried to call and inform them we would be 30-60 minutes late for pick up and wait time on the phone was over 30 minutes. When we arrived, there was a long line. When we finally got to the front we were an hour late. The woman working was so rude to us. She demanded since we were late we couldn't have our 24 hour reservation and had to return by 7:00am the next day. Very snappy and rude. Uhaul was clean and a great size but had a very “damp” smell to it. Our items smell, now. Overall, happy with the truck itself but very unhappy with the service.

Christina L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Megan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna E. 
Évaluation :
5

I had an incredibly easy time using this location, staff was warm and welcoming. They really made my experience top tier!

Callahan C. 
Évaluation :
4

Truck I was giving wheels shaking and whenever I'm over 30mpg it's jacking

wale O. 
Évaluation :
5

This location is great. Very attentive staff, who are really on top of things. Better than the Burnsville location, who upon my last rental from there turned out to be lazy and inattentive.

Richard C. 
Évaluation :
4

Great folks, good prices, decent equipment that is easy to use. Very knowledgeable and able to help. Takes a while to get to a person to asnwer the phone, and some parts of the web site are not very clear: I could not download my drivers license from a PDF. I had to use a JPEG and then it worked. But the folks were very helpful and took good care of me. Great experience!

Leonard C. 
Évaluation :
5

I have rented here before and each time I have been impressed by the entire staff. They are 100 % committed to customer service and making the process easy and fast.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
3

Someone smoked inside the pickup truck. It smelled really bad. I had to keep my 😷 mask on all the time and still could smell the horrible cigarette emits.

MD SHAIFUL ISLAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley S. 
Évaluation :
5

The location and staff were excellent. Sadly , the inside of the cargo van had soil (dirt/earth) on the floor from the last renter. Fortunately, we had some large pieces of cardboard available to cover the floor.

Brian D. 
Évaluation :
5

Great service and location. Quick in/ out which is important to me

jeff S. 
Non reviews have been submitted for this location.

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