Customer Reviews for U-Haul Moving & Storage of Bloomington

9128 évaluations

8845 Lyndale Ave S   Bloomington, MN 55420

(952) 881-8101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(952) 881-8101

8845 Lyndale Ave S
Bloomington, MN 55420

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
3

when i reserved the trailer i selected a location near where i needed to pick up stuff. the original reservation was for pick up was for 3:30 on the 13th and to be returned at 7:00 on the 17th in Columbus Ohio.The day of pick up i was notified that i would have to go to another location to get the trailer which ended up being an hour and a half out of my way.I think the trailer could have brought to the location that i reserved it from. When i picked up the trailer the return time had been changed, even tho i asked that it remain the same and was told it had, to 3;00 on the 17th. I received a call on the 17th around 3:30 informing me i was late returning the trailer I told the caller that the trailer would be returned that evening and that 3:00 was not the time I had originally selected. I dropped the trailer off around 5:00 on the 17th nothing was said about it being late or there being an additional charge but after i left i was charged for another day. this should have been covered when i dropped it off not just charged more.

JON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Forrest B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Truck had a missing front head light

john B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicola E. 
Évaluation :
3

Customer service was overwhelmed, one of the agents told another customer to “just wait or leave” when the man asked what was happening. There was no distinct line, and I thought the mans question was valid. It was a terrible answer in a room of waiting people.

Jennifer V. 
Évaluation :
5

Very good experience using the mobile checkout

Brionn T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robbin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley C. 
Évaluation :
5

Thanks for the fast response during pickup and drop off. I also enjoyed the email receipt.

Yusuf M. 
Évaluation :
3

Griffin was awesome, he should get a raise

MARGARET M. 
Évaluation :
5

Tim A was such a pleasant youngman. Came upset and this man was so patient and helpful. Thank you for understanding while I was dealing with my brother situation. Unit is brand new

Fatmata V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILLES L. 
Évaluation :
4

I had some trouble with the mobile pick-up because it wouldn't accept my phone number (not sure why), but the associate inside was able to help me.

Autumn D. 
Évaluation :
5

Let me tell you about Timothy. Omg the most polite and pleasant man I have ever encountered. Was having such a rough day, his calm demeanor and professionally was so needed. He was super helpful , walked me and showed me how to use the system just overall a wonderful representation of uhaul services. Bonus the storage facility is super new and clean . Been using uhaul for all my moving since 2016 . Will continue too. Tim A thank you for being so patient with me today and being a professional while at it

Fatmata V. 
Évaluation :
4

The online check in and drop off was giving me a lot of issues. I had to download a new browser to even use it. Safari doesn't work for it and that should be stated somewhere

Lynne T. 
Évaluation :
3

Truck was really shaking as I was driving on freeway, I think it needs some suspension work, also low oil indicator was on

Mazin Z. 
Évaluation :
3

Never really interacted with them except to get the key

David K. 
Évaluation :
1

The gas in the contract wasn't the same in the vehicle buy they told me they fix it but I'm not sure for that. I also got charged for coverage and the employed was embarrassed when I told her why she did that. She promised that will remove next day and will call me back. She also signed in the contract the handwriting that coverage will removed. Too much trouble for a couple of hour's that I needed a truck.

stylianos K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Aucun

KARL P. 
Évaluation :
5

Your front desk person is always so friendly and efficient. She always goes the extra mile to help. Merci.

JOHN W. 
Évaluation :
2

My reservation was cancelled without any notice. When people move, they need to get out of their location at an specific day, it is not good customer service to cancel a reservation without letting the customer know. By cancelling my reservation I had to incur in other expenses that I wouldn't have had to make if your company hadn't cancelled.

Gabriel T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Beautiful service personnel. They had great teamwork. Great attitudes and communications were top notch ðŸ' BLOOMINGTON OFC IS THE BEST

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard W. 
Évaluation :
5

Very helpful!

TIMOTHY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN R. 
Évaluation :
2

Long story short..after having to make three trips to this uhaul location to get my tow dolly put on the uhaul truck for liability reasons. I drove the whole way home and the guy didnt even tighten the hitch to the ball. So now when I go to put my car on the tow dolly, the thing flies up off the ball hitch and hits me all up my leg. They are lucky I wasnt straddling it or it came off on the highway. Get better help with peoples lives at steak. Thanks though.

Diana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter S. 
Évaluation :
5

Everyone was wonderful and very helpful.

Jill E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ABDIFITAH A. 
Évaluation :
2

The truck was in pretty shabby condition on the outside, lots of damage. Reservation process was easy, but trying to get ahold of a live person. Waited over 1 hour on hold and no one bothered to answer the phone. Retuning the truck was very simple, no problem. You need to improve your emergency phone system.

DALE Y. 
Évaluation :
5

Staff was very helpful. I stopped in before renting to verify wiring worked and hitch was adequate and female staff member was patient and helpful. Long lines when I picked up rental but staff quickly worked thru that. Drop off was quick was quick and easy. Trailer was clean and worked well.

THOMAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
4

Location is good but difficult to get into for first time renter... Gentlemen checking me in was VERY helpful!

David B. 
Évaluation :
5

The staff was awesome at this location and very friendly. However the layout of the parking lot is confusing. Better signage and where to go, especially if you're not in a truck and in your personal car, would be really helpful. We had a great experience, thank you!

Jerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON L. 
Évaluation :
5

I didn't get the name of the staff person who helped us during the trailer drop off. They walked right over, instructed me where to leave the trailer. Asked if we had any issues or questions, which we did not, and unhooked the trailer. Again, thank them for doing a good job!

DAVID W. 
Évaluation :
5

Wonderful experience!

Christianna N. 
Évaluation :
5

I've been renting there 23 years. Courteous service always.

NOEL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN E. 
Évaluation :
3

Very little interaction with this location other than drop off and a call about dropping off. U-Haul mobile check in didn't work on my phone for the 2nd time (location services).

STEVEN E. 
Évaluation :
4

Last time I did online check in with the app, it didn't work and I still had to stand in line. This time, it worked great and I was on my way in no time.

Kathryn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIERRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

All was well

Orron T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicola E. 
Évaluation :
5

Excellent service. Loved it

Pamela D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amare D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNA M. 
Évaluation :
5

Excellent customer service!!

Jennifer N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

great people

Tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMAD A. 
Évaluation :
5

The service was great. I was able to pick up my truck earlier than scheduled when my plans changed at the last minute, and the employee who helped me was very helpful and friendly!

Yael K. 
Évaluation :
5

It was perfect. Thanks

BRIANNA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY C. 
Évaluation :
2

If we reserved furniture dollies, they should be available for us when we arrive. This location did not have the equipment we requested well in advance. As a result, we were not able to complete our move as expected. In addition, the 24 hour return technology did not work when we went to return the truck after hours. Overall we had a poor experience.

Caitlin C. 
Évaluation :
4

The tow dolly worked beautifully in pulling our vehicle and the U-Haul representative had a very helpful attitude and getting our vehicle off the tow dolly. We had to change our drop off location and found it necessary to contact the national U-Haul representatives. I would like to come in about the customer service that I received when calling. While the U-Haul representatives we're very helpful when I talked with them, the wait times on hold were very long and frustrating. However, overall I was pleased with my U-Haul experience.

DAVID JOHN D. 
Évaluation :
5

good service and good equiptment

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier R. 
Évaluation :
4

S.O.

Barnabas W. 
Évaluation :
5

I've always enjoyed this store. Friendly staff and easy processes in and out.

NAM S. 
Évaluation :
5

I would strongly recommend the Bloomington location, the guys were extremely helpful and just took care of things, unlike the Uhaul of Minneapolis location, avoid it at all costs.

Chris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLOTINE R. 
Évaluation :
5

Special thanks to Melissa Deason at the Burnsville, MN location who really stepped up to help me find a cargo van (which I rented at the Bloomington, MN location). She was very, very helpful and kind. The manager at the Bloomington location was also very helpful--Minnesota nice in the best sense of the phrase. The move worked out flawlessly thanks to UHaul.

EARL F. 
Évaluation :
3

The people at the truck rental desk seemed confused. We asked about a 17' truck around 2pm on Monday. They told us everything was booked except for the cargo vans, and then I went online and was able to reserve a 20' truck at 4:30 on Monday. I just wish they would have explained other options to us.

DANIEL M. 
Évaluation :
5

Surprised and disappointed that our 26' truck had no air conditioning.

Patrick C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Premières impressions 
Évaluation :
1

I had, in total, 3 reservations made in one day. My first reservation, I was told that there was no longer a truck for me. They sent me to a new location after they ‘confirmed' the truck. With this second reservation, I arrived and was once again told there was not truck and they don't know why I would have been sent there. I was told there was nothing else available. Then they discovered that they could get me a truck another two hours later. They made it seem like they were doing me a favor by finally finding me the truck I was confirmed to have over a week in advance. I was not given any sort of discount even though I was sent to a location 40 minutes away, adding to my overall cost, and having 3 failed reservations. I will not be using Uhaul again.

Haley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger L. 
Évaluation :
5

Wonderful staff members and very kind.

Ryan O. 
Évaluation :
5

Nothing. Customer service was great.

Michelle K. 
Évaluation :
3

Make sure that if the customer buys something it gets in their vehicle! If it doesn't give them their money back because I haven't gotten mine back and I told them about it.

Christopher E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA Y. 
Évaluation :
5

Thanks. Your team is excellent!

PATRICIA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE D. 
Évaluation :
4

the staff at this location were very helpful and really nice. Merci

DANIEL L. 
Évaluation :
3

The check in process had an error as their system reported 1/2 tank of gas but when we got in the truck it was below 1/4 tank. We had to go back inside and correct the mistake so we weren't charged more gas than we used. The return process was very smooth though.

STEPHANIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY L. 
Évaluation :
5

Employees were very friendly and helpful! They made a stressful situation- moving- much easier by being very knowledgeable and efficient. Definitely recommend!

Maren C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie K. 
Évaluation :
5

5 star service! Hard to improve. Always courteous, efficient and great communication. Thanks! Highly recommend this store.

Kevin M. 
Évaluation :
5

the location and the assistance was amazing and the person on the site is great, my only complain is with UHAUL in general as i reserved an 20" truck and the day i went to pick it up for my move they said on file there was only a 15" and that was the best I was able to get. This affected my entire move and made me lost a lot of my furniture and destroyed my moving plans, you are so insensitive by doing this to people even when i planned everything since more than a month in advance.

PAULO AUGUSTO A. 
Évaluation :
4

Tim was great! Very helpful and pleasant to work with! I will highly recommend to family and friends!

Julie y.  |  Premières impressions 
Évaluation :
5

Everyone was so nice and accommodating. Super respectful staff which was greatly appreciated on a hard day I was having. Bonus was the huge dollies at door storage that made moving into storage fast and convenient!

Beth H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruby K.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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