1. The original drop-off location is closed on Sundays. And the self turn in doesn't always work. 2. Customer Service over the phone for UHaul is a waste of time. Over 45 mins waiting... Decided to hang up at that point. 3. The original location had maybe three parking spaces worth of area to move around in, with a locked gate for no through-traffic. This place CANNOT be a return location for a 26 footer. 4. All this to say I went to Brandon instead and they were fantastic. Thankfully no wrong-destination fee. If there had been one without reconciliation after the fact, I would never use UHaul again.
Ryan B.Customer Reviews for U-Haul of Brandon
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
kudos to all staff John treated me very nice and helpful. Maybe have a water device for customers. .
Damian C.Place was very busy. Hard to get in but went faster than expected. People very nice and helpful
SHELDON B.Yard worker forgot to put dolly in trailer. Had to return to pick it up.
Alan H.Smooth transaction, pleasant staff, efficient in and out
DAVID H.The drop off online cannot be done on iPhone.
Eder Junior C.Very fast service. Able to drop off and turn in equipment in less than 10 minutes.
Gregory P.Upgrade the equipment. It's quite old
Jessica L.Slow service. Took me 30 minutes getting a truck and I had a reservation. There were not employees outside telling me what was my truck. The truck was over 100 000 miles that was jumping a lot.
Walter C.Nothing. Everything was excellent from checkout to checking back in.
David P.Super fast and efficient
ALBERTO Z.Everything was perfect, fast service , simple and easy
Wilmer R.I have used this location 6 times in the last year. My only suggestion to improve the next customers experience, give Zebra Strips (Little Debbie), for free. Haha, I will always recommend this location.
James H.Keep up the good work!
KARENSUE B.Unfortunately I can't remember the name of the woman who checked me out, but her name tag did say owner. She was lovely! She was very polite and professional. The wait time wasn't very long, and returning it was quick too. I absolutely would use this Uhaul location again and recommend it to others.
Devin S.my original reservation was for a different location. While on my way to pick up the trailer, I called that location to find out they did not have my trailer. They did call teh Uhaul location to transfer, however, a call ahead of time would be nice. The staff and management at your Brandon location were excellent. They took care of me very well. I will do my best to rent from this location in the future. Outstanding service from getting the rental, to hook up, and return.
Richard D.The wait times to pick up and drop off the vehicle were ridiculously high. I spent 30 minutes in a 4-person line before I was helped for pick up and 20 minutes in a 3-person line to return. This put me behind schedule all day and was incredibly frustrating. I spent just as much time waiting in line, as I did actually using the truck.
Shayna J.They over charged me on the mileage and also told me there wasn't a 19,99 truck available when it was one getting checked in and instead they had us checking out the 29,99 truck instead.
Nadia B.Representatives were polite and knowledgeable. Excellent service, fast in and out service. Definitely be back here. 5 stars!
Donna S.The car dolly had a bad rachet,a strap that was almost broke,a broken chain.
James M.S.O.
David R.I have rented from this location before. Always a good experience. I recognized Krystal from previous visits. She was very helpful and efficient in getting me a small van on short notice. The entire team was very helpful and professional. Mission accomplished! Merci encore!
HENRY M.Power was out when we got there, but everyone worked around the situation.
kenneth F.Quicker return processing. Had to search for someone to check it in.
Deborah B.Best experience yet with Uhaul!!!! They were very helpful on the phone, then when we went to pick up the trailer, everyone was great!!! FAST hookup by your guys, everything was outstanding!!! Thank you!!!!!
Eliezer C.Answer the phone for customers.
Derrick B.Idk.
Derrick B.N/a
Derrick B.They need more workers at front desk . takes way to long to check out.
Fausto B.Rude and not understanding never again
migdalia Q.Person preparing the truck was very helpful!!
Kenneth B.Maybe a line for reservations and one for walk-ins.
Richelle M.The wait to check out was much longer than anticipated, even with the pre-checkout that I completely online.
CHRISTOPHER W.I have rented here in the past and will continue with future moves.
Andrew O.Best service I have ever had with U haul. I rate the Brandon U haul #1. I will definitely use this location for future rentals. They were on their game!
Kelly B.There was screw in the floor of trailer
SHERMAN M.Had a problem called the office on hold for 45 mins and when I returned to the stores till on the phone there was no line or customers in store. I told one of the clerks I'm still on the phone with your store waiting for someone to pick up the line. No response from clerk. Phones were just on hold for no reason at all I presume for a Saturday.
Monica D.As always, check in for pick up was slow. Return check in was great.
Dennis P.