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Linda B.Customer Reviews for U-Haul of Brandon
Testimonials From Recent Customers
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my original reservation was for a different location. While on my way to pick up the trailer, I called that location to find out they did not have my trailer. They did call teh Uhaul location to transfer, however, a call ahead of time would be nice. The staff and management at your Brandon location were excellent. They took care of me very well. I will do my best to rent from this location in the future. Outstanding service from getting the rental, to hook up, and return.
Richard D.The wait times to pick up and drop off the vehicle were ridiculously high. I spent 30 minutes in a 4-person line before I was helped for pick up and 20 minutes in a 3-person line to return. This put me behind schedule all day and was incredibly frustrating. I spent just as much time waiting in line, as I did actually using the truck.
Shayna J.They over charged me on the mileage and also told me there wasn't a 19,99 truck available when it was one getting checked in and instead they had us checking out the 29,99 truck instead.
Nadia B.Representatives were polite and knowledgeable. Excellent service, fast in and out service. Definitely be back here. 5 stars!
Donna S.The car dolly had a bad rachet,a strap that was almost broke,a broken chain.
James M.S.O.
David R.I have rented from this location before. Always a good experience. I recognized Krystal from previous visits. She was very helpful and efficient in getting me a small van on short notice. The entire team was very helpful and professional. Mission accomplished! Merci encore!
HENRY M.Power was out when we got there, but everyone worked around the situation.
kenneth F.Quicker return processing. Had to search for someone to check it in.
Deborah B.Best experience yet with Uhaul!!!! They were very helpful on the phone, then when we went to pick up the trailer, everyone was great!!! FAST hookup by your guys, everything was outstanding!!! Thank you!!!!!
Eliezer C.Answer the phone for customers.
Derrick B.Idk.
Derrick B.N/a
Derrick B.They need more workers at front desk . takes way to long to check out.
Fausto B.Rude and not understanding never again
migdalia Q.Person preparing the truck was very helpful!!
Kenneth B.Maybe a line for reservations and one for walk-ins.
Richelle M.The wait to check out was much longer than anticipated, even with the pre-checkout that I completely online.
CHRISTOPHER W.I have rented here in the past and will continue with future moves.
Andrew O.Best service I have ever had with U haul. I rate the Brandon U haul #1. I will definitely use this location for future rentals. They were on their game!
Kelly B.There was screw in the floor of trailer
SHERMAN M.Had a problem called the office on hold for 45 mins and when I returned to the stores till on the phone there was no line or customers in store. I told one of the clerks I'm still on the phone with your store waiting for someone to pick up the line. No response from clerk. Phones were just on hold for no reason at all I presume for a Saturday.
Monica D.As always, check in for pick up was slow. Return check in was great.
Dennis P.Keep everything clean just the way it is and take care of the employees so that they will be happy to help us the consumers out.
Benjamin H.Jon was very knowledgeable and professional.
Charles T.Nothing. This Uhaul location is the best one that I have ever used.
REX S.I paid for an extra rental day as a contingency, but returned the trailer several days early, but I did not receive a credit.
Wayne M.It was a very bad service they give me a truck without gases the pickup truck was empty when I returned it with half a tank because the guy promise me to give me a refund of 12 $. and did give me the refund.
Marie M.Excellent
NORMAN V.A one service always. We ALWAYS use this rental place
moncelle B.As far as the location I assume reference is being made to the ease and ability to pull out of the lot with a trailer on the back...as you know pulling out on Branson Blvd can be challenging. Unless you circle a couple blocks to find traffic light you're in your way! Of coarse if renting a truck you wouldn't have that problem. However, the cost kind of offsets the small incomvienceðŸ'ðŸ½
Walter P.Excellent customer service and very apologetic about the other location.
Tammy H.The truck was sticky dirty and smelled like weed.
Aaron T.Very busy yet very easy process and staff was helpful. Price and vehicle were as promised. Would recommend.
Alyssa N.I NEEDED MY VETERANS DISCOUNT!!!!
julius J.Very polite 0,9
juan C.Manager John went above n beyond to help out with the rental.
enrique L.Having trouble of the app , but One of my best experiences yet Quick and smooth. Even check in was great
Robert T.The trailer light to the haul stayed on wasting up all the gas in the damn truck! Y'all need to fix that. We should have the option to turn it on if we want... not have to turn it off every time you start the truck! Ridiculous! 30$ in gas for a 30 minute job!
Debra D.excellent customer service very professional
john M.