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Matthew H.Customer Reviews for U-Haul of Brandon
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing. Exceeded expectations.
Greg H.Need to have your mechanics test drive trucks before renting them out.
Carlos R.Great Staff from the check in To the pick up then drop Off. Great unwanted experience. The Bormans
David B.Everything was great. The employees from the desk to the porters were very quick, courteous, and friendly. Very enjoyable experience overall
Jeremy M.Nothing, every encounter I had was great, from the young man at the check in counter, the gentleman who hooked me up, the the men who received my return. The encounters were pleasant and "pain free". Merci
KATHLEENE H.Doug did a nice job preparing the vehicle and then checking it in upon return.
Andrew E.My experience was very good. I called the morning of the move a truck was available. We were able to pick it up and return on time. No issues with the return .
KEITH B.Everything was great; my only annoyance was lack of parking.
Matt A.They were amazing at this location!!
Deanna L.All employees were extremely helpful! Truck was very clean; they quickly fixed it. I was impressed by the quickness and ease of the whole process.
Rhonda V.I'm writing this review about the YBOR City, Tampa location. I would review my experience there if it were an option. But, since I wasn't able to get a truck from them, Im not able to review them. I reserved a truck online Sunday night. I uploaded my pictures. I showed up Monday morning as scheduled and I was then prompted to upload photos again (why?). While I was doing that, an employee (no one had a name tag on) came in and offered to help me. She said she was new and asked for patience. I was totally fine with that. Another employee showed up and started helping. He asked me for a second phone number. I responded that I don't have 2 phone numbers. (who has 2 phone numbers?) He said he wouldn't rent me a truck without a second number. I said that I rent trucks frequently and even yesterday from another location, and have never been asked for another phone number. He shot back at me "BYE". I asked for clarification if he just told me bye. He said "yeah, you're not getting a truck". (I have never been talked to like that in any situation ever). I swallowed my rage, I said ok and left in hope that taking the high road would find acceptable solution. I called the customer service line. The Lady helped me to the best of her ability and found me a truck 7 miles away from the location I was just insulted at. Extremely long story short, this ASSHOLE employee at the YBOR location cost me $175 in labor costs from employees waiting to load a truck and I got charged the per mile 14 miles (out of my way), and had to fill the tank for those miles. I was supposed to hear from a manager within 3 days. Surprise surprise. I've heard nothing. I'll be making this review anywhere and everywhere I can until I hear from someone who gives a shit.
Gary V.Milage was incorrect on the first vehicle. That nonsense delayed my departure considerably. I wasn't happy with that, no discount was offered, as though my time is not worth anything, The folk were polite, but not really apologetic. I know it was going to be a hassle for you - but it was a real hassle for me as well,
Jennifer R.We dropped off the car towing trailer and the gentleman who helped us made it a quick and easy experience!!
Melanie M.I waited while my hitch was installed. The chair was one of the most uncomfortable I've sat in for 2 hrs.
robin B.Customer service was awesome. The gentleman helped in a timely manner and made sure I got the best rate available. The crew hooked up the trailer and made sure all safety checks were done. Top notch group. Five stars out of five. Great job guys and gals.
James M.Had to change trucks due to item not fitting through opening. They mad eit easy and I was on the road on time.
Richard F.Driveway is quite crowded. Reconfiguring may alleviate this. Truck had a broken convex mirror on driver side. This is a safety issue and needs to be addressed before truck is rented out again. I've driven trucks for years and this was a local rental so I made due, but an amateur might have had a problem with it.
JEFFREY B.Not charge me for 2 days when I only had the truck for a couple hours.
aaron F.After making a reservation call and verify before you go pick up. We had a slight issue with the reservation. Overall it was resolved but I'm glad I called the day prior to confirm.
Denise D.I have always come to this location for service and I am always pleased with their service. Thank you once again for all the help.
Wilma S.Friendly Staff.
Elsa C.The car u rented was horrible, the velocity change was awful, the car gad so many problems.
MANUEL R.The person assisting me was beautiful what I'm mean is ….did a great deal of effort to meet my specific need. I appreciate that very much.
MURICE W.Thanks for ease of drop-off.
Karla A.S.O.
BryanL S.Exceptional customer service all around! Although I feel, I believe Douglas, the gentleman who assisted me in checking in my rental went above and beyond and assisted me with recommendations and places to visit and check out while in the area, very friendly and I feel went above and beyond. Kudos to the great work!
robert C.Everything was great! All the employees were very nice and helpful. We got in and out very quickly and had no issues.
andrea M.Excellent service very easy appreciate everything!!
Keith J.Excellent service à la clientèle
Dan L.Absolutely perfect. Quick, easy, and efficient.
Nathaniel P.Aucun
Casandra H.I have been waiting more than 30 minutes and still haven't gotten my truck?
Suesan D.Great trailer and service
Jesus S.I wish I remembered the agents name we worked with, she was super friendly and very helpful.
Kevin S.Had to drop off after hours.
Larry P.For me everything was good
julio M.It was my first time renting a U-Haul and I was expecting assistance from the reps to show me certain details and outline features.
Vanessa J.Everything clicked like a Swiss Watch. Great experience!
Gustavo Y.Friendly and Profeesonal
Roberto I.I returned the trailer through MyUhaul.com, but it would not let me do the truck. I called and was placed on a 20 min hold. With a thunderstorm overhead…and no place for me to stand outside under a cover, I took a couple pictures and left. This facility should invest in a small covered area where customers can stand and return an after hours rental without getting soaked from the rain. Small customer service things like this is what shows Uhaul cares about their customers.
Larry P.If UHaul must lease an old truck, it should be at least in good working condition. The transmission on my truck was bad; the steering wheel was loose (every bump in the road took the truck off course) so you had to hang on really tight; the A/C was so loud that you can't hold a conversation in the truck; and the manual windows took a LOT of effort to crank open and close.
Beverly F.Awesome customer service as always~
Becky R.I have rented U Haul for years and this facility was the best I have ever dealt with Thank you
Ed C.Intake process was friendly and efficient
Aaron R.