Le client n'a pas laissé de commentaire.Teresa S.
Customer Reviews for U-Haul of Brandon
Pour nous contacter
Brandon, FL 33511
(Between Kings Ave and Parsons)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Make sure trucks are well maintained. Not even 3 hours into a 14 hour drive the truck breaks down. Try to use the app to request roadside assistance. App would not acquire the correct location so roadside assistance would not be able to find me. Then called the 1-800 number and waited 48 minutes to even speak with someone. I tried to explain to her that the location was not correct and had to get that fixed. Was told it would take 30 min to contact service and then 90 min for them to come out. I am sitting on the side of a busy interstate at night with a 5 year old and a cat. 3,5 hours later are able to go to hotel down the road. We get there and the hotel has no payment information. Wait in the hotel lobby for hours for payment info and then the card is declined for a $99 room. Truck arrives at hotel before we are able to get checked in. Still waiting on payment, luckily we had car on hauler otherwise we would be on the side of the road for 5 hours with child and cat. Broke down at 8pm and wasn't able to get into a hotel until 2 am. Waited in lobby for 2,5 hours. The next day the truck has to be towed to another location and all my things need to be transferred to another truck. Was told to be there around 1pm and movers would be there help. Waited an hour and a half at location for movers to arrive with 5 year old and cat in car. 4pm the day after moving day was finally able to get back on the road. Husband had to call out of work and had to board his dogs an extra day.Todd J.
Le client n'a pas laissé de commentaire.Darlene C.
Le client n'a pas laissé de commentaire.Williams A.
Le client n'a pas laissé de commentaire.Charles S.
We go out of our way to rent from this location due to their friendliness and availability of trucks and vans.James S.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Scott E.
Fast pick up and drop off, nice service and good price.Amado V.
Le client n'a pas laissé de commentaire.Clifford C.
Le client n'a pas laissé de commentaire.Grace Elizabeth C.
Quick, easy, perfect for what I needed and at a great price! Very happy.Sherrie L.
Busy little place and need to be larger with more stuff ir open another location in the area.Robert J.
Le client n'a pas laissé de commentaire.Enrique A.
Amazing people, process and equipment! Thank you!Tamila N.
Great service, in and out fastJohn H.
Le client n'a pas laissé de commentaire.Matthew L.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.MARLENE J.
Re-routed me to a different location for pick up. New location wasn't open at pick up time!Miguel C.
The truck was roach infestedbooker W.
When I returned the Uhaul the guy check me out right in the return area very nice and helpfulPamela M.
Le client n'a pas laissé de commentaire.Rocio R.
Le client n'a pas laissé de commentaire.Bernier L.
Le client n'a pas laissé de commentaire.Vernon C.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.Erick P.
Le client n'a pas laissé de commentaire.Kevin R.
Great customer service from JonRichard O.
Just make sure a staff member does a quick check with customers to make sure he/she understands vehicle/equipment particulars.CArl C.
Le client n'a pas laissé de commentaire.Ana R.
Le client n'a pas laissé de commentaire.tom R.
Le client n'a pas laissé de commentaire.Shameka R.
Le client n'a pas laissé de commentaire.Randall G.
Do more to insure clean equipment. This was a last minute thing for me and I didn't really have time to spend an hour cleaning the trailer.Shannon H.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.STEPHEN M.
See aboveWendy Z.
Le client n'a pas laissé de commentaire.Ayanna H.
The staff seemed unhappy and disorganized. They argued with each other.Mark R.
Le client n'a pas laissé de commentaire.Aaron L.
Le client n'a pas laissé de commentaire.Bonnie W.
Staff offered great customer service, and was very friendly.wade M.
Let's start with the employee sido know what he was doing a young kid blonde. Over charge me never did the contract and the truck and trailer was missing from the uhaul facility then when I return it the guy was with a bad attitude and rude never will be back thereVictor D.
Le client n'a pas laissé de commentaire.Raymond L.
I don't have a problem with either the pick up or drop off location but I can't seem to find a place to write a review on the general experience. The customer service in the call centers was horrible! I was even hung up on by an agent named Gary! (I would love it if someone could pull that recorded call!) Every time I called I learned something new or something regarding my reservation was messed up. From the price, to the pick up AND drop off location, to the dates of the reservation. The truck had a problem with the windshield wipers (both of them but at different times). Somehow they just flipped over and the arm itself was scraping on the windshield. We had to pull over on a country road (that had no shoulder) in Alabama, at night, during a heavy downpour, to try to fix them!! Very unsafe! Trying to coordinate an out of state move is stressful enough, and this experience made it exponentially more so!! Hopefully we don't have to move again for a long time but if we do, we will definitely be looking at other options than U-Haul!linda R.
Truck was so loud! Lacked power and sou ded terrible. Truck needs to be retiredWILLIAM M.
Awesome people and helpful. We will use this location again for sure.Gerald C.
Keep up the good workJanet G.
Le client n'a pas laissé de commentaire.Arturo B.
Le client n'a pas laissé de commentaire.Jesus I.
Le client n'a pas laissé de commentaire.Brenda C.
The truck did not run right. And it was storming so bad I did not have a chance to check in with the front desk. I turned it in early and did not get the two more loads I had planned bc I was concerned about the truck.lainie V.
It seems to work just fineDwayne K.
Le client n'a pas laissé de commentaire.Joseph B.
Hire more people at this location. Train your scheduling dept. ..was told to pick up at a location on 301 only to find out that they were closed through the 18th. However the owner of the location on 301 called us back twice to try and assist usâ€¦NOW THAT WAS GREAT CUSTOMER SERVICE!Kari B.
Customer service don't exist at this location.Byron M.
Got there at 7:00 am! Everything was smooth. Picked up did my move and return the unit by 10:00 am.Harry S.
Le client n'a pas laissé de commentaire.Raymond C.
Le client n'a pas laissé de commentaire.Radu B.
Le client n'a pas laissé de commentaire.Rick H.
I don't know if this is possible in the current economic climate, but it would be nice if there was dedicated staff for equipment rental and equipment return. it was kind of organized chaos upon returning the truck.Steven C.
Zero for cleanliness. Had to point out all the animal hair on the seats. Prior to getting in we were told it was just cleaned well no way that was true.Simon M.
Le client n'a pas laissé de commentaire.paul M.
They left a very new guy all alone and it took checking in a lot longer than was necessary.Robert O.
Air conditioning did not work most of the time, transmission was slipping.Lee S.
Le client n'a pas laissé de commentaire.Chris H.
Le client n'a pas laissé de commentaire.Acniel T.
Le client n'a pas laissé de commentaire.Reda H.
Continue to hire and train the most helpful, friendly and hard working people who truly care about the products and services they give. My experience with this Uhaul is always the best!Nancy D.
All good for nowchetan A.
Le client n'a pas laissé de commentaire.Teresa R.
Le client n'a pas laissé de commentaire.Matthew H.
Le client n'a pas laissé de commentaire.Rickie K.
Le client n'a pas laissé de commentaire.Pasquale L.
Le client n'a pas laissé de commentaire.Paola M.
Nothing. Exceeded expectations.Greg H.
Need to have your mechanics test drive trucks before renting them out.Carlos R.
Le client n'a pas laissé de commentaire.Chad M.
Great Staff from the check in To the pick up then drop Off. Great unwanted experience. The BormansDavid B.
Everything was great. The employees from the desk to the porters were very quick, courteous, and friendly. Very enjoyable experience overallJeremy M.
Nothing, every encounter I had was great, from the young man at the check in counter, the gentleman who hooked me up, the the men who received my return. The encounters were pleasant and "pain free". MerciKATHLEENE H.
Doug did a nice job preparing the vehicle and then checking it in upon return.Andrew E.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.JOANN D.
Le client n'a pas laissé de commentaire.maria L.
My experience was very good. I called the morning of the move a truck was available. We were able to pick it up and return on time. No issues with the return .KEITH B.
Everything was great; my only annoyance was lack of parking.Matt A.
They were amazing at this location!!Deanna L.
All employees were extremely helpful! Truck was very clean; they quickly fixed it. I was impressed by the quickness and ease of the whole process.Rhonda V.
I'm writing this review about the YBOR City, Tampa location. I would review my experience there if it were an option. But, since I wasn't able to get a truck from them, Im not able to review them. I reserved a truck online Sunday night. I uploaded my pictures. I showed up Monday morning as scheduled and I was then prompted to upload photos again (why?). While I was doing that, an employee (no one had a name tag on) came in and offered to help me. She said she was new and asked for patience. I was totally fine with that. Another employee showed up and started helping. He asked me for a second phone number. I responded that I don't have 2 phone numbers. (who has 2 phone numbers?) He said he wouldn't rent me a truck without a second number. I said that I rent trucks frequently and even yesterday from another location, and have never been asked for another phone number. He shot back at me "BYE". I asked for clarification if he just told me bye. He said "yeah, you're not getting a truck". (I have never been talked to like that in any situation ever). I swallowed my rage, I said ok and left in hope that taking the high road would find acceptable solution. I called the customer service line. The Lady helped me to the best of her ability and found me a truck 7 miles away from the location I was just insulted at. Extremely long story short, this ASSHOLE employee at the YBOR location cost me $175 in labor costs from employees waiting to load a truck and I got charged the per mile 14 miles (out of my way), and had to fill the tank for those miles. I was supposed to hear from a manager within 3 days. Surprise surprise. I've heard nothing. I'll be making this review anywhere and everywhere I can until I hear from someone who gives a shit.Gary V.
Milage was incorrect on the first vehicle. That nonsense delayed my departure considerably. I wasn't happy with that, no discount was offered, as though my time is not worth anything, The folk were polite, but not really apologetic. I know it was going to be a hassle for you - but it was a real hassle for me as well,Jennifer R.
Le client n'a pas laissé de commentaire.Stacy M.
Le client n'a pas laissé de commentaire.Joshua T.
Le client n'a pas laissé de commentaire.Craig A.
Le client n'a pas laissé de commentaire.ALMA K.
Le client n'a pas laissé de commentaire.Rafael C.
Le client n'a pas laissé de commentaire.Ross G.
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