Customer Reviews for U-Haul of Brandon

9 846 évaluations

377 W Brandon Blvd   Brandon, FL 33511
(Between Kings Ave and Parsons)

(813) 689-8166

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(813) 689-8166

377 W Brandon Blvd
Brandon, FL 33511
(Between Kings Ave and Parsons)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The trailer was so dirty and in ruff shape on the outside that I couldn't even see the x by the damage wheel. It rained while I rented the trailer and the rain cleaned it right up and than I could see the original x. The x that was placed there when I stated there was damage was gone. Also the trailer leaked and my stuff got soaked and had to file a claim. I hope uhaul will give me the total amount for the things that were damaged as these were a year or less old and was my mattress and frame which I paid a lot of money for.

Elizabeth T. 
Évaluation :
5

Great staff, very helpful, courteous, and professional. They have everything you need! We would certainly rent from this location again!

Edward Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peyton K. 
Évaluation :
5

Very Service oriented, efficient

Santiago S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

Nothing everything was fist rate

David D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug C. 
Évaluation :
5

Rat and roach infestation

Lateefa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven S. 
Évaluation :
5

Great team effort during the drop off process. A Bi lingual employee was very helpful to customer on the phone answering all her questions and helping her complete her reservation.

Jason M. 
Évaluation :
5

Everything was ready on schedule, truck drove good. Very well run business

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Nothing you due well done God bless yours family's

Oscar C. 
Évaluation :
5

Great customer service!!

DIANA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria D. 
Évaluation :
4

I used my credit card to hold a car dolly and I paid in cash when I picked it up with the understanding that I will get my cash deposit back once I returned the dolly. I find out you people put my deposit on a card I did not use, and I'm out of 75 cash cause I can't get the cash from the card.Thanks and I would never use U-haul again Ellis Williams

Ellis W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome R. 
Évaluation :
5

Very friendly and efficient

Eric M. 
Évaluation :
2

Communication is a definite key to success. I was able to extend my uhaul for a day but then the next day there was no way I could get it back. It was 2:30pm when I spoke to someone and Inlet them know that there's no way Id be back in time that I'd need it longer and the person I spoke to stated they were unable to reserve it again because another client alrdy booked the truck I was using. Again, I had a uhaul full and there was no way I could get it emptied and back on time so I told her there's no way and I'd have to bring it back the next day. The employee NEVER noted my account so 30 minutes later another employee called and I explained to him that I spoke with a female prior and let her know I couldn't get it back in time and would have it another day, he stated another client reserved it but he'd see what he could do because the lady did NOT note the account or anything about the call.. (Laziness) the gentleman and I ended the call and 30 minutes later ANOTHER employee called and once again I explained everything and told them I would return it before 4pm on Tuesday. Wellllllll that person didn't note the account either so the next day my phone was called but I was UNPACKING the uhaul and didn't hear my phone. They then called my spouse whom was at work and drives a semi so he CANNOT answer his phone…well, they left a voicemail threatening to report the uhaul stolen because we weren't “communicating” which was a complete lie! Multiple employees dropped the ball at this location and really need to be RETRAINED. I understand uhaul has policies but lack of communication isn't one of them. LIFE happens, and your “customers” have emergent situations that are out of their control… I was charged a total of $456,47…after it was all over and done with. You did in fact get your money? Customer service is #1 and Brandon Uhaul struck out. Now, the guy that took my payment and checked the truck and mileage, that employee is A1! So if you can see an ID name, he needs praising!!

Jacqueline E. 
Évaluation :
5

quick and easy drop off.

Mark B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lula C. 
Évaluation :
5

Truck did run a bit rough. But all in all good.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faye K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTEBAN R. 
Évaluation :
5

Nothing, everything went well and very quickly

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Exmir O. 
Évaluation :
5

Pro Level installation, great customer service Go U ha=ul You Rock

Rich A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamarr B. 
Évaluation :
5

They were on time when I got there they took me in right away they did a great job installing a hitch wiring very professional. Great job keep up the good work couldn't ask for any better service.

ron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
5

Le personnel était amical et serviable. They were right on time.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY RUTH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carl E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

Always great service

frederick S. 
Évaluation :
5

I am very happy with the service during this weather.

Francis W. 
Évaluation :
5

Maintain two registers open during peak hours

Edgardo P. 
Évaluation :
5

Don't mention that they have to leave the car all day to have a hitch installed. When I called to verify the hitch was in, the person that answered the phone said I was to drop off the car around 7am and pick it up sometime before closing. I asked if the car would be done by 1pm? She couldn't lock in a time because the mechanic wasn't in. I understand being cautious on promising times of completion, but I almost rescheduled due to needing my car in the afternoon. When I took a chance and went in, the mechanic told me it would be done in an hour or two and that's what it was.

Charles C. 
Évaluation :
5

Unit was clean on the floors but needed to be washed. I had to wash the windows and mirrors just to be able to safely drive the unit. When I brought the unit back and mentioned it, they immediately jumped on cleaning the unit.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

yliana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Get up to date trucks.

Mildred T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D bryan D. 
Évaluation :
1

unit smell bad ,passanger seat bloody,rent on wednesday 3pm must rturn sutrday 11ap paid for three days

Branko P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances S. 
Évaluation :
5

Excellent job and good people working at that location.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecka W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jorge H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergey C. 
Évaluation :
5

Brandon and Todd were friendly and helpful!

Amy N. 
Évaluation :
5

Perhasps more staff would help the wait times, but thier could have been a employee mishaps that could not be avoidable.The manager was effecient and acknowledge all that were there to get their rentals. I can imagine that Saturday moringings are fairly busy and customers could have more patients like we did . I trade with this store regularly. The staff is always quyick and attentive.

Roberto I. 
Évaluation :
3

While I don't expect a perfect truck when I rent one, I don't expect one that looks like it just drove through Baghdad and smelled as if someone smoked a pound of pot in int.

Chris H. 
Évaluation :
4

No suggestions

Alicia N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bernice M. 
Évaluation :
5

Good customer service!

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

Nothing all good staff are so nicely and respectful God bless

Oscar C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twila W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan C. 
Évaluation :
5

Staff was very very helpful reserving and picking up the 26' truck. Drove like a charm. Would do it again in a heartbeat!

Kent F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel O. 
Évaluation :
5

Nothing to improve at this location at all. Was greeted by Mr.Powell when i got to the counter . He was able to check me in quickly an get me on the road. Truck was clean and ran great . When I returned several hours later he was there to check me in before i could get out the truck .

bryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

have used them in the past and these are my go to guys.

anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell G. 
Évaluation :
5

Nothing. You are timely, informative and courteous.

CLIFFORD M. 
Évaluation :
5

I had to come back to the location the next day to have my chair retaight. Even after the second adjustment they're still close to the ground. I was driving very carefully thinking not to cause an electrical problem due to the chair dragging on the ground or causing a spark.

Paula L. 
Évaluation :
1

Stop being dishonest on your invoices and basically stealing customers money. I will never rent from U-Haul again. The worst company I have ever dealt with!

Amber B. 
Évaluation :
5

need more staff

Cody P. 
Évaluation :
3

When I brought the truck back. There was a few men in the back of the parking lot. One was walking around. The others were driving out of the back parking lot. It was dark and I was very very uncomfortable. I'm so glad my husband was with me. Today it's scary to have that happen. Even with my husband there.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich M. 
Évaluation :
1

those agents were so rude and threatening while i extend uhaul and very uncooperative.The office staff not cooperative at alll

reggie V. 
Évaluation :
1

Customer Service here is trash. I went in to order a 10 inch box truck and was told there were none available. Cool. I asked about renting the van and was also told none were available. They were completely sold out, allegedly. The attendant kindly offered to make me a reservation for a uhaul location 5 miles away. I agreed, regrettably. This is we're things get weird. I get to the 2nd location to rent a truck just to find that it would cost me $89 dollars for the $25 truck. I'm puzzled because I was not informed that the cost would be so expensive ( I only needed the truck for 8/9 hours going less than 10 miles). This uhaul location automatically charges for 50 miles then reimburses whatever you don't use. Im going to be honest guys, money was really tight at the moment so I was only working with $50 in my account. (Hurricane Ian wiped out my savings and I am a mother of 6 so you do the math). My husband thought something seemed fishy about how the attendant in the store treated me and looked up online to see if any vans/trucks were available and guess what? There were!! The attendant sent me on a goose chase!! I was livid!! We reserved the van that was available and went back to the first location. We waited in line and once it was our turn the attendant joked “ oh I guess we did have a truck “. I'm not usually a violent person but it took everything in me not to jump across that counter and wear him out!! He definitely deserved to be punched in the face. HARD!!! Don't go here unless you want poor service and a business run by children to send you on wild goose chases. Beware I wouldn't recommend anything about this dump. New staff needed immediately!

Brittnei S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela C. 
Non les évaluations ont été soumises pour cet établissement.

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