Évaluations des clients U-Haul of Burbank

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Burbank

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Khairi E. le

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Having the option to return the rental to other Uhaul locations would be much more helpful. I have not had an issue picking up from one location & dropping off at another until this situation.

Albert V. le

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vehicle was full of dried mud all over the front of cab. associate who rented the vehicle initially was unfamiliar with the insurance coverage. photos showing damage marked by an "x" was unclear.

Chin L. le

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Efficient and courteous staff. Very well-run. Will go back again. Keep up the good work.

Aviel D. le

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Le client n'a pas laissé de commentaire.

Jp S. le

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I was promised a USD 50 discount because the store charged me twice for the truck and It messed up my calculations for other payments. When I gave the truck yesterday, I was told that they would apply the discount and charge me. However I do not see the discount.

Karen M. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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Le client n'a pas laissé de commentaire.

Dale C. le

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I originally had reserved a pick up truck online from The Shipping Terminal at 10815 Burbank Blvd in North Hollywood. It was closed and there were no pick up trucks on their lot. The system should have not allowed me to make this reservation if the location is closed. I was able to call the 1-800 number for U Haul and the problem was resolved fairly quickly but I wouldn’t have reserved it for that location, if I knew they weren’t open to pick up the vehicle. The Victory Blvd U Haul location in Burbank was great as I have rented from that location before.

Jim C. le

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Pros: Easy availability, nice rep, good customer service Cons: Dirty Truck (not washed), $19.95 truck costs double with all fees when you come back.

Jane C. le

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Le client n'a pas laissé de commentaire.

Emily F. le

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Le client n'a pas laissé de commentaire.

Narbeh K. le

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u haul did not have breaks. the employees do not customer service. they first did a wrong reservation date I had to call 5 times and stayed on hold. not happy at all. We almost got into an accident because of the breaks on the truck.

Guillermo R. le

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Everything was great

Maureen T. le

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Good customer service, very pleasant people working at this site.

Nejdik A. le

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Le client n'a pas laissé de commentaire.

Dianne F. le

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Le client n'a pas laissé de commentaire.

Bryan R. le

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Burbank is spoiled with two excellent UHaul locations. Both the one on Victory Blvd and the one on Hollywood Way have good inventory, helpful staff, and clean offices. Keep up the good work!

Catherine L. le

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The staff was great. I was in there a few times prior asking about the u-box and then buying some supplies and they were super nice and helpful.

Jorge B. le

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Le client n'a pas laissé de commentaire.

Gilbert P. le

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Le client n'a pas laissé de commentaire.

Frank M. le

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Le client n'a pas laissé de commentaire.

Catherine S. le

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This comment has nothing to do with the Burbank location, but rather the telephone customer service that was unsatisfactory. Long wait times to speak with someone - and when I actually spoke to a human, they were not friendly and couldn’t resolve my issue. She told me 15 minutes wait time was fortunate and most people wait 30-45 minutes. Who would ever wait on the phone that long? This isn’t the IRS. What kind of representation is this for your business? Thank goodness the associates I dealt with in person were much more helpful.

Tori A. le

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give more drop off details in advance (where to park etc.)

John B. le

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The Ford Van's handle much better than the others - please buy more Ford's!

robert r. le

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Le client n'a pas laissé de commentaire.

Harout B. le

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Le client n'a pas laissé de commentaire.

Sandra S. le

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The two employees were friendly, helpful, and respectful.

Sandra S. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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It was very busy when we arrived and the staff did a great job of getting us in and where freindly and professional.

William K. le

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Le client n'a pas laissé de commentaire.

Heriberto G. le

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Please tell manager he was excellent ! You have a great team here. This was my first time with U-Haul and every part of the service was excellent!

Graham B. le

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Le client n'a pas laissé de commentaire.

Rakesh P. le

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Excellent experience, online system tracked the exact vehicle I needed. A great help!

Nathalie S. le

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Lower the per mile cost

Onunwa I. le

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Le client n'a pas laissé de commentaire.

Edgar A. le

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Upon arriving at out location we called to be sure we would be able to drop off the truck at the location selected. I called customer service and was told "no problem" that the location was open and we would be fine. Thirty minutes later as we were getting ready to leave an drop off the truck I received a call saying the location we were going to was to crowded and we would have to take the truck to Alta Dena, which was more then 25 miles from our location in LA work traffic. I advised the man that called that I had just gotten the OK from customer service to go to the location we selected and which time he said "oh ok if they said that you can". I honestly believe that the purpose of this was so that we shifted their trucks instead of an employee doing it. We go to the location and it's closed. Fortunately for us there was a second location a block away and they took the truck. The man at this location was the only positive part of the experience! He was kind, friendly and very professional. This whole experience with the exception of the final drop off was beyond deplorable. I will NEVER use U Haul again!!

harutyun k. le

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Le client n'a pas laissé de commentaire.

Sandra S. le

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Le client n'a pas laissé de commentaire.

Dana H. le

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I received excellent customer service.

Lucinda L. le

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Customer service people are excellent

William C. le

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The best Costumer service you can get.

Alfred Y. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

Rich T. le

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yes

Jason J. le

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Good people and nice.

Kenneth N. le

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Great team working there.

Maria M. le

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Originally went to the Sepulveda location but didn't like that they added insurance without mentioning it and did no vehicle check so we cancelled and went to the Burbank location. We've rented there many times and it is always a professional, easy experience, Thank you so much.

Daniel R. le

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Everything worked out perfectly. All of the employees at this location were helpful.

MARK L. le

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Eduardo was very professional and super helpful in helping me through the rental pickup process and explaining the photo app process. I couldnt have done it without him. Everyone was very nice and pleasant to work with.

Ronald L. le

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I made reservations for a 20 ‘er for Jun 15 they call me that same morning set it was ready to go when I got there at 1100 Wow I was in line waiting They gave my 20’ truck away and left me with a 15 complicating my movie experience all they have to say to me was sorry A computer glitch Would never go back to the U-Haul location again

Emily S. le

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Le client n'a pas laissé de commentaire.

Hugh L. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Alexander F. le

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The rep in store very nice. I think it's important that the employees tell the customer that they have to check their texts and inspect the vehicle for any other damage. This part and the part about requesting to check out online were never explained. I had problems with the text link and was not able to complete it. I called customer service and Sabrina indicated that the store would call me back as soon as possible, but they never called. Finally on the invoice from the store you should have in big bold print the customer service phone number for any contracts that have already been started. You have the phone number for the local store which they never pick up and it rolls to the reservations department who cannot help you anyway. So they have to transfer you to service and you end up waiting 10 to 15 minutes each time you get transferred and this is a midweek phone call not on a Monday. Thank you.

BARO J. le

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Actually pick up the damn phone and not make a typo? Horrible location and will never visit again. You should be ashamed for representing the company.

Karo M. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Truck is in poor shape, doesn't want to shift to higher gears. The employee could care less.

Joe O. le

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Le client n'a pas laissé de commentaire.

pedro p. le

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Service was Excellent, will go back again.

Dean F. le

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Le client n'a pas laissé de commentaire.

Jonathan M. le

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Le client n'a pas laissé de commentaire.

Shunji R. le

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Le client n'a pas laissé de commentaire.

Ernest A. le

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Le client n'a pas laissé de commentaire.

reddy d. le

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Le client n'a pas laissé de commentaire.

avedis M. le

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Le client n'a pas laissé de commentaire.

Raymond H. le

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Friendly,fast, Excellent service Thank you guys good job

Terre H. le

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Le client n'a pas laissé de commentaire.

MARIA F. le

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Le client n'a pas laissé de commentaire.

Brandon M. le

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Very friendly people!

STEVEN L. le

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Just needed transportation for a night so a U Haul pick up was the closest and easiest way to rent a vehicle. Rented the truck, went home, didn't need the drive the truck, returned it the next day. Thanks, didn't need it after all but thank you much.

John B. le

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Le client n'a pas laissé de commentaire.

vicky w. le

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It was so easy. I will definitely use this location again.

Anthony C. le

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People there are very rude and dismissive. Would take no time to explain and help with the new electronic check out online picture service. Also unliess your trucks get 4 miles a gallon the guage does not work and i got charged way too much - this location SUCKS!!

Suheil K. le

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Le client n'a pas laissé de commentaire.

Armik A. le

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Very easy and convinenant.

Marco P. le

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Le client n'a pas laissé de commentaire.

chuck m. le

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Le client n'a pas laissé de commentaire.

Charles E. le

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Great Customer Service = Courteous and Professional! Many Thanks!

Kris H. le

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Le client n'a pas laissé de commentaire.

carla p. le

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It was a fast easy transaction and now Mobile pictures for damages is cool

Andy D. le

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I had a bad experience with Dispatch, over the phone they told me I was to pick up my equipment nearby in Pasadena, then they reserved my equipment in Burbank without me knowing about it till the morning of. This ended up costing me time frustration and about 16 additional miles they then charged me for. I'll think twice before reserving again.

Ray S. le

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The website that I used to sign up for the truck was hard to use and didn't give me confidence that my order was in place. I needed to follow up with a call to the location and they were very helpful, but after a very long wait time on the phone.

Haocheng L. le

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Le client n'a pas laissé de commentaire.

Grace I. le

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Le client n'a pas laissé de commentaire.

John E. le

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Le client n'a pas laissé de commentaire.

RAMON R. le

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Le client n'a pas laissé de commentaire.

Marga M. le

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They were helpful and friendly, and we got exactly what we needed. Thanks to U-Haul for making our move easier and more convenient!!!

Dylan G. le

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Le client n'a pas laissé de commentaire.

RICHARD B. le

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definitely...everything was perfect

Shelly E. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Le client n'a pas laissé de commentaire.

armen h. le

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Le client n'a pas laissé de commentaire.

gabriela s. le

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Ask the customer if they would like a rect.

Randy D. le

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Nothing that I could tell. All good

Norik A. le

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Le client n'a pas laissé de commentaire.

Karen N. le

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Le client n'a pas laissé de commentaire.

Patricia S. le

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Friendly helpful staff. Good location.

Matthew D. le

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great job, thanks. Matt @ Zach's Catering zachscatering.com

Mataya O. le

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Everything was smooth and easy

Ryan A. le

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Le client n'a pas laissé de commentaire.

Steve C. le

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Le client n'a pas laissé de commentaire.

Carlos R. le

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Keep up the great work !!!!

Jesus I. le

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Nothing, you have a great team.

Terre H. le

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Le client n'a pas laissé de commentaire.

Artin C. le

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Le client n'a pas laissé de commentaire.

Sandra H. le

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My move went very smooth and everyone who helped me did a great job. I will definitely be back to this location for my future moving needs.

Virginia C. le

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Excellent customer service also!

Todd B. le

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Le client n'a pas laissé de commentaire.

Sasha G. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

BRIAN A. le

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Le client n'a pas laissé de commentaire.

Alen I. le

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Expect unexpected charges

Peter L. le

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Le client n'a pas laissé de commentaire.

martin l. le

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I will strongly suggest to have one more employee in morning... we wait about 30 minutes

KEITH P. le

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Le client n'a pas laissé de commentaire.

Ray C. le

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Great customer service. Love this location. Always makes a hard day (moving or otherwise) a better day thanks to U-Haul!

Robyn J. le

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Le client n'a pas laissé de commentaire.

Samantha F. le

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Scheduled in Glendale. We received a call the morning of while we are driving over there that our reservation has been cancelled. I then scheduled one in Burbank. I received the time of 3:45 pm. I called at 1 pm and they said my rental was ready. They should of called since my 9AM reservation was cancelled without warning. Very disappointing.

Nelson G. le

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Reserving on the web was easy. Picking up the truck was also easy.

Shunji R. le

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All the workers very efficient so everything worked out smooth and perfectly. Thanks for excellent service fair rate services,

Robyn R. le

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Edoardo, Jonathan and Walker so helpful and superb ... this is the first time I have rented & driven a U-Haul van. Family and friends have always used U-Haul this is the first time I’ve needed it, and I am a senior citizen woman so I needed extra guidance ... they made everything easy. Later when I called the location and it rolled over to corporate answering service I was given completely wrong information but when I did later reach this location ditectly, they more than made up for it. There were several specific courtesies they did that just made things so easy for me but I don’t have time to go into them if you’re interested someone can call me (202) 246-1442. Suffice it to say the people who work at this U-Haul location made a potentially very, very difficult day for me very easy ! Thank you for the opportunity for me to compliment them.

Judy P. le

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Tell them the “fender” on the Auto Transport Trailer” drops down so you can exit your (small) car after putting it on the trailer. Didn’t know that and had to climb out the window to exit the car after driving it up into the trailer.

MONACA B. le

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Le client n'a pas laissé de commentaire.

Pedro P. le

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Le client n'a pas laissé de commentaire.

EDWARD T. le

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Le client n'a pas laissé de commentaire.

George C. le

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It took a very long time for the verfication via app. I wish I had opted to check in directly at the counter which eventually happened and the associates were very quick.

Robert O. le

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Very friendly and helpful people. Good job.

Hamlet M. le

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The attendant looked at the fuel gage and told me that it was OK, and that i can go. Then, he said he will email the receipt. After i left, i got the receipt via email and saw that he had charged me $8 for fuel. That was a scamming behavior on your employees part. I want the $8 back. You cannot use the gimmick of emailing afterwards and sneaking in a charge that was not expected, per the attendant himself.

Michael T. le

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Great costumer service

Marshall C. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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Hi :).. I have always had good experiences over the years of renting and doing business with Jonathan and his Staff. Everyone that has helped me at The Burbank/ Victory Blvd Location have Positive.. Friendly.. Good Energies! Robert.. Eduardo and Ricky to name just a few :)! The Friendly and Positive Energies of the Staff at this Location. I believe are a good reflection on Jonathan of how he treats the People he works with and his Customers! Thank you!...Robert DeWolf

Cheri M. le

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Le client n'a pas laissé de commentaire.

Cameron P. le

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Le client n'a pas laissé de commentaire.

Nora H. le

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We had a scheduling snafu, which happens, and professionally rescheduled and were very polite, especially given how upset I was. They handled a bad situation and irritable customer well, and for that I commend them.

Katherine S. le

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Le client n'a pas laissé de commentaire.

ALVARO H. le

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No me gusto

Stephen T. le

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It would be nice if the 15' trucks had backup cameras installed.

Gordon H. le

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Le client n'a pas laissé de commentaire.

Joshua O. le

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the guys were very helpful and nice. i had a problem with MY truck not their equipment and they gave me a fuse to fix my brake/ turn lights. great office and crew!

Joel S. le

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The automated system automatically charged for an extra day of rental when i returned the truck after closing hours. I would suggest not allowing that to happen. Thank you for an otherwise good experience.

Jordan M. le

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Le client n'a pas laissé de commentaire.

Frank V. le

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Friendly and helpful staff. Will come back and recommend for sure

Donald S. le

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Le client n'a pas laissé de commentaire.

Timothy K. le

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Love uhaul but more comfortable seat belts please

ronald b. le

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Good store and ample street parking.

Terre H. le

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The Burbank store at Alameda and Victory and the employees are always 100% the best!

John B. le

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Great service - love the new Ford vans!

Clarence N. le

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Le client n'a pas laissé de commentaire.

Kenneth K. le

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Good people working at this location

William R. le

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Le client n'a pas laissé de commentaire.

Travis H. le

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I was extremely disappointed that I somehow got double booked and was told they didn’t have the truck I reserved for the day. Last time I use Uhaul in Noho. Thankfully this Burbank location had what I needed. I’m still upset I had to spend the extra time and money to drive further away from my moving locations...

Ruben R. le

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Le client n'a pas laissé de commentaire.

Alfreta S. le

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Le client n'a pas laissé de commentaire.

steven m. le

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Le client n'a pas laissé de commentaire.

DAnny T. le

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Le client n'a pas laissé de commentaire.

Jay G. le

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Le client n'a pas laissé de commentaire.

David P. le

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I couldnt access the fuel level record when I returned the truck so I had to guesstimate, that was annoying

Louis V. le

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The two guys working that morning went above and beyond in booking my truck rental. And when I turned it in, it was equally fast and expedient.

Shawn H. le

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Le client n'a pas laissé de commentaire.

Martin B. le

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Le client n'a pas laissé de commentaire.

david r. le

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Flying trucks would be nice. :D Well... OK it would be nice if there was a lift gate option every so often. Other than that, I can't think of any changes you need.