Customer Reviews for U-Haul of Chambersburg

2989 évaluations

1795 Lincoln Way E   Chambersburg, PA 17202
(Rt 30 E Of I-81)

(717) 264-8782

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(717) 264-8782

1795 Lincoln Way E
Chambersburg, PA 17202
(Rt 30 E Of I-81)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
3

I would not recommend uhaul to anyone. My husband and I feel that he was treated differently because of his skin color and our reservation were moved from one location to another with only 30 minutes notice. One time not even being told we had to have the truck back in 8 hours. Who can pick up a 26 footer drive it 1 hour home,load it , drive to location, unload it, clean it, drive back to uhaul in 8 hours? Be reasonable! Very bad service!!!! This is between Hagerstown on maugans avenue and Chambersburg!!!!

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA T. 
Évaluation :
2

Hire someone who is not rude and 70yrs old and doesnt daydream in the shop area while customers are waiting or give me the wrong lock box number and roll his eyes like its my fault.

Shawn W. 
Évaluation :
5

Doug and Eugene been there for years... Awesome people to deal with

Brandon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Svetlana Z. 
Évaluation :
3

Only one person was working. Was so busy.

SAMANTHA C. 
Évaluation :
5

Nothing….

Omar C. 
Évaluation :
4

Excellent service à la clientèle

joshua E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
3

I would make sure that your employees know exactly what they're doing after I already paid for everything the truck and trailer on Tuesday when I went back to get the trailer on Thursday the gentleman that was checking me out argued with me that I did not pay it and proceeded to tell me that I needed to calm down because I was on the verge of tears it had been a very stressful day

Carissa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
3

Checking the jerky of driving with truck.

Emily C. 
Évaluation :
4

Very quick and courteous .

Robert E. 
Évaluation :
2

The only thing that ultimately, and URGENTLY!!!!! To be done ASAP at this location of, 1795 Lincoln way East Chambersburg, PA 17202 is..... Putting more employees at this location!!!!! The two gentlemen that works there, now mind you it's only one guy working there by himself in a single day's time!!! Having to not only taking care of the rental of all equipment, but also having to work on vehicles as well in the garage!!!!. So the public coming into the business has too wait as much as of up to, 30 to 45 minutes if not more at times!!!!!!!! But please keep in mind when I did get waited on he does take very good care of my needs, and more. As well as the other gentlemen as well. I thank you and your wonderful company for taking care of all my needs!!! Please keep this in mind, I am a recurring customer for 3 plus years. The first time I had came in to this location and only this location, was to have a hitch put into my vehicle. But I also have had to rent your large cargo truck's as well as your pull behind trailers as well. My Last time I was at this location was on, 06/23/2021. Thank you for your wonderful business!!!! And I WOULD MOST DEFINITELY SEND OTHERS TO YOUR ESTABLISHMENT IN A HEART BEAT!!!!!! YOUR'S TRUELY, SONDRA M. RICKER

Sondra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M. 
Évaluation :
5

Eugene was awesome, needs to be commended.

GERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audra B. 
Évaluation :
5

Great customer support

Claude R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james H. 
Évaluation :
5

Eugene was great! Very personable and got me hooked up and on the road very quickly

Edward B. 
Évaluation :
5

Service and equipment has always been exceptionally good. What can be done is offer discounts to frequent customers. There are times when I rent uhaul vehicles a couple to a few times per month. It would be nice if the appreciation was discounted

Elgin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phil C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
2

The store associate that helped us get the truck we rented was in a very bad mood saying things like "I just want to go home". He also told us we were not going to be able to get the blankets we ordered, then a co-worker said "no, I put the blankets in the truck, they are good to go." His response was, "ugh. That means I'll have to start this entire fricken process over...." He then looked at me and said, " will you just slap him [the coworker] for me?!". It was very unprofessional. The other major issue we had was the reservation process. I had originally made a reservation at a Uhaul dealer within five minutes of our location around a month in advance. I had never received a follow up call and the only confirmation I had for that reservation was on my online account. I decided to call two days prior to the move to confirm we will have a truck. When I called, the answer I got was "We no longer do uHauls. We definitely don't have your truck available." I then scrambled to reserve another truck so we could still move as planned. The only truck available was an hour away. This turned out to be pretty inconvenient.

Tyler H. 
Évaluation :
5

24/7 mobile service was great and easy to fallow. Guides you threw everything.

Shane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry W. 
Évaluation :
3

cleaning

Tina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda S. 
Évaluation :
5

Eugene is such a wonderful person to deal with. I really enjoy talking to him and listening to his stories about his life. What a wonderful guy!

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENRIQUE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane S. 
Évaluation :
5

Very quick check-in. No improvements to suggest.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Easy return.

Gary M. 
Évaluation :
5

Great people! They excelled where the corporate website failed with getting me what I needed.

John C. 
Évaluation :
4

Trucked leaked water from rain. Mattress and box springs got wet. Not something nice to discover.

Lawrence R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin L. 
Évaluation :
1

My reservation was canceled without notification. The truckbwas dirty. The gas cap was left open by the time we realized it such gas had splashed out. My husband and I had both gotten sick and extremely bad headaches. When I called no one got back to me. The truck shook so bad over 45 mph. It was just a bad experience all together I'll never go to uhaul again.

James D. 
Évaluation :
5

Great process from start to finish! Give those guys a pay raise!!

Steohen R. 
Évaluation :
5

Always excellent service!!!

Ben B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

I actually did recommend this location to a friend who needed to rent equipment, and they had a positive experience. Gene, the manager of this facility, is a pleasure to work with. I have rented equipment several times and had a trailer hitch installed on my car.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Communication as to how one can rent for longer than 24 hrs. More help so that the phon me is answered. Having names of people who can move people.

Barbara D. 
Évaluation :
5

We had an appointment or a vehicle scheduled, and a walk-in was given priority treatment which led to our delay in picking up, delay in getting out, and late for a scheduled appointment for pick up of merchandise.

Mark Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Gene is terrific! Very knowledgeable and helpful.

Michael D. 
Évaluation :
3

The receipt that came in was not for me. I used to live at that address and moved 2 1/2 years ago. It has my name, an old phone number and my email address, but is not my name.

Alyssa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim P. 
Évaluation :
5

Staff greeted me upon entry and told me they would be with me after the person in front of me was checked in. However, the other customer required more assistance so someone from the garage came and checked me in to get my U-Haul. I was in and out within 5-7 min. Very good service.

Marcus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
1

After discussing how UHaul probably owed me for the extra gas I had to spend to pick up by travelling 100 miles after you couldn't fulfill the reservation at the Clarksburg facility and shortage in mileage estimate, the jerk still charged me 1,98 $. UHaul is on my shit list and I will be sure to tell everyone how crappy an operation it is. Unfortunately, you seem to have a monopoly around the area and I'm sure don't really care about my opinion.

David K. 
Évaluation :
3

Small piece of furniture was left in the truck at pickup. Not possible to scan license in app so I had to go inside.

Jenny O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elwood D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis S. 
Évaluation :
5

Excellent service and had a good selection of vehicles to pick from on site. Easy to complete move and return within designated time. Staff were accommodating and processed me quickly and efficiently.

Kristin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
2

I had my rental canceled in newville and detected to chambersbirg. I picked up the truck on E and immediately had to put gas in it. I was charged for the extra mileage that was out of my way and when I returned the truck 3 gallons under the falsely indicated amount I was charged for 8 gallons. I made two trips during my move from my apartment to my house it was 4 miles in total. The other 70 miles was picking up and delivering the truck. For that I was charged 207$

Joshua B. 
Évaluation :
4

I like dealing with Gene and Doug.

Mitchell H. 
Évaluation :
5

About half a dozen times that I've used this location and they are steady as a rock. Gene runs a tight ship and has wonderful employees working with him.

Jack K. 
Évaluation :
5

I thought the online check out was cool and worked well.

Thomas H. 
Évaluation :
5

Not much. The employees were prompt and helpful. Also very nice.

Benjamin D. 
Évaluation :
5

Even though the computer system went down right before I came in the guy did a paper copy and had me on the road in no time!!!!

Bryan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eva T. 
Évaluation :
5

I've been renting trailers and trucks of one kind or another from U-haul of Chambersburg for at least 15 years. Gene and Doug are top notch guys and provide professional service across the board. I have recommended them to friends whom also continue to use their services...If you need the equipment, this is the place to go.

Stanley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

The staff are friendly and knowledgeable. Picking up the vehicle was a quick process. Returning it was the same.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
5

I reserved 6 weeks prior to P/U. However,confirmation 2 days ahead told me I had to travel 30 minutes in the wrong direction to obtain and return the trailer. There were 2 units at the preferred location as I drove past both to p/u and return ( 80 miles out of my way)2 hours.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANJ N. 
Évaluation :
4

Staff friendliness.

Monica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

He didn't seem to care much when I was telling him about the brake issue

Shawn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica W. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page