Customer Reviews for U-Haul of Columbia Pike

10 154 évaluations

5654 Columbia Pike   Falls Church, VA 22041
(Columbia Pike and Spring Ln)

(703) 931-7897

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(703) 931-7897

5654 Columbia Pike
Falls Church, VA 22041
(Columbia Pike and Spring Ln)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

I signed up for an after hours pick up, however when I arrived uhaul.com said I had to come inside the store to receive my truck. Luckily, Corey helped us out and saved the day by getting us set up with the truck even though the store was technically closed. If he wasn't willing to fix the mix up our entire move would've been ruined. Uhaul.com needs to fix this problem. This location however, was very helpful. Thanks Corey!

Monica S. 
Évaluation :
1

They told me they can't find a key in the truck, and wanted to charge me replacement fee. I drove all the way back to their office to talk to them, but by that time they had found the key, but no one bothered to call me. Phones were always busy so I had no way of communicating except in person, and on the way back from my third visit to the office for the day we received a call asking about when will we return the truck 5 HOURS after we had returned it. Never again.

Weiting Z. 
Évaluation :
5

As I used such type of truck few times, I had some issue to start the truck because the problem with key ( seems that the key should be inserted up to the certain point not further). Then I figured out that, but it was stressful when I could not start the truck to bring it back to the Uhaul parking. I would recommend to provide first start truck assistance to the customer who drives truck few times

Mykola S. 
Évaluation :
5

India & Anthony were helpful and very informative. Also the rest of the staff, such great customer service! They all should get a raise at the Columbia Pike location. Merci

Vanessa B. 
Évaluation :
5

Very friendly staff, I was greeted as soon as I walked in and they were super nice. Merci

Sonia A. 
Évaluation :
5

Everything great :)

Shavon I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Isabelle S. 
Évaluation :
5

Keep up the good work! Thank you

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olayinka K. 
Évaluation :
5

Great store manager

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEMAL H. 
Évaluation :
5

Exelente service

ADANEDGAR D. 
Évaluation :
3

The front desk personnel was extremely impersonal and impatient. When I asked a question or took longer than 3 seconds to complete something, I was harshly rushed and spoken to very rudely. If I were someone who were older that took longer with technology or someone who spoke a language other than English, I would have been extremely confused and looked over. I had no issues with any of the equipment! Just the service

Melanie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilmar L. 
Évaluation :
1

Awful!!!! I had rented the truck for 24 hours and 3 hours later I kept on getting messages and calls that I needed to return it in the next hour. The manager was able to work with me, but Uhaul made my moving date 5 times more stressful.

ingrid A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia O. 
Évaluation :
5

Many thanks to India and crew for helping me out and answering my questions!

JULIO R. 
Évaluation :
5

Everyone at this location deserves a raise

Benjamin S. 
Évaluation :
3

More Professional Employees. Front Desk person just blasting music on her phone for example while checking me in and singing along.

Nathaniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PORNCHAI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seyed N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack P. 
Évaluation :
5

India and her co-worker were lovely and very helpful even when the van we were supposed to get had not appeared.

Zach F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vishal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gevorg M. 
Évaluation :
2

This location needs to have more than one person working. The one employee was overwhelmed with a growing line of customers, which made it difficult for him to assist me witn moving a truck that was blocking the truck j was taking. This resulted in me finally getting the truck an hour after my rental period started, which then caused further issues due to scheduling of loading docks at two buildings and truck pickup time based upon that', not an hour later. I then was late returning the truck. It was a major inconvenience and added stress during a move that is stressful enough on its own. The worker was helpful but he needed help to deal With the constant influx of customers so they aren't left standing around eating well into their rental period just to pick up the truck

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Masmar O. 
Évaluation :
5

Very friendly, efficient uhaul. Dauda the GM is very fair, accomodating, and a clear communicator. Trucks are always in good condition. Convenient location with lots of street parking on the side street.

Nigel A. 
Évaluation :
3

Don't try and upcharge me. I refilled the gas tank to exactly where it was when I got the truck and upon getting my receipt found they charged me $10 for 2 gallons - which the truck DEFINITELY did not need. It was a good thing I took my own pictures of the gas gauge before and after driving/refilling it because they wouldn't have gotten rid of the upcharge without my proof. Shady location.

Brook B. 
Évaluation :
3

Was unable to use the online function due to technical problems

Anna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA C. 
Évaluation :
5

This was the best Uhaul I've ever been to and that is because of Corey. He is professional, helpful, and goes above and beyond. Thanks to Corey this was my best experience.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
4

I had originally ordered my van to be picked up at a different location (a 3rd party location), but there was no one there to help me or give me the keys. Once I made it through the online check in process, it told me to go to a different location (the Columbia Pike one) instead. We went there, and they said the van I had reserved wasn't there (and I told them it's because it was over at the 3rd party location I had originally picked). Luckily they had one available in the larger size than what I originally ordered, but I took whatever was available. The staff were super helpful but the process was not smooth at all and very stressful.

Hanah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

The app did not work for pickup of the van.

Kendall B. 
Évaluation :
1

Employees were rude as unhelpful it was an atrocious experience.

Tej B. 
Évaluation :
2

The associate that helped me with my reservation was incredibly unpleasant. I will not use this location again.

Justin K. 
Évaluation :
5

First of all Mr. Duada (and I hope I am not getting the spelling wrong) is the best. Everyone who works there from the black queen  and other gentlemen. This establishment is top notch. I will recommend this place to anyone. This place was quick and convenient, I should have come here to rent my truck to move out my exes house because the process would have been faster than going to Home Depot. Thank you!

Liam M. 
Évaluation :
5

They even had it running with the A/C when I got there. The 2 dollies were missing but they got them quickly for me

Travis S. 
Évaluation :
5

Kena Lee was really helpful. Excellent service. Thank you.

Michael S. 
Évaluation :
5

Merci

sam D. 
Évaluation :
3

It's closer however I needed a car hauler in Detroit.

Theodore H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARGALSAIKHAN T. 
Évaluation :
5

Great customer service, friendly and helpful folks

Alan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna D. 
Évaluation :
3

Customer service not good enough

GERBER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariane B. 
Évaluation :
5

The person who checked us in was Excellent! Very friendly and helpful.

Richard A. 
Évaluation :
4

Appreciate if provide Driver Manual. Dash Cam. tips/ hacks to estimate Gas filling later.

Nitin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

👍👍👍

sara M. 
Évaluation :
5

Friendly staff and they had everything I needed for my project!

Gary K. 
Évaluation :
5

Training and Staff moral support. Are very valuable asset...

Gralin B. 
Évaluation :
5

Bryanti was incredibly professional, and her instructions were so clear. My experience with her was the best customer service I have ever had!

Clare G. 
Évaluation :
5

I have no comment. You all are professional customer service experts,

Belaynieh A. 
Évaluation :
5

Staff was very friendly and the ease at which pickup and dropoff was handled made this a very good experience.

Doug S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Always professional, Always friendly and helpful I WON'T go anywhere else for U-Haul

Suzette R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yetunde O. 
Évaluation :
2

I recommend to take each truck for a test run more frequently than they are done if they are done. The right side rear view mirror was so loose that it kept on turning outwards as the truck moved. Imagine driving blind on the right side on a equipment one is not used to driving on the interstate. It was scary for me!!

Praval J. 
Évaluation :
4

Faster check in, took almost 25 mins for me to check in and get my vehicle

Stephanie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy O. 
Évaluation :
5

Great service from the staff member who assisted us. Was also very convenient that this is located right next to a gas station.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mario G. 
Évaluation :
1

Clerk was not helpful and truck was dirty. The condition speciifed by the clerk was not the actual one (also gas in the tank was less than indicated). I took and uploaded pictures. I returned the truck in the same condition I received it and he tacked a cleaning fee of $25

Ricardo F. 
Évaluation :
5

Great service and equiptment.

Nancy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad H. 
Évaluation :
4

Jeremy did a good job getting me in and out the door. Truck was fine. My only comment is that the swarm of laborers looking to get jobs in the parking lot is fine in concept, but pretty aggressive in reality. It's too much in your face. I know they don't work for Uhaul, but a conversation with some folks might be useful, and avoid a fight. Good luck.

Travis B. 
Évaluation :
5

The general manager was amazing accommodating and helpful. Give him a raise please.

Jacob B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABDENBI B. 
Évaluation :
5

I dropped the truck off after close. I did not go into the building nor did I meet with anyone. The process was easy and had no issues in returning the truck.

ERICSCOTT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
3

Not sure why I was charged $1,19 per mile. I've been renting from Uhaul for almost 3 years now for my staging company and I have never paid that much during the week. What's the reason??

Pamela M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Khoa Evelyn T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ephrem M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Digdarshan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willette A. 
Évaluation :
5

Great location for me. Representative assisted me with the rental process. It was quick to add a utility dolly to my request last minute. I was out & back within allotted time. VERY EASY on return truck. Thank you for a smooth transaction & rental.

Mary L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
2

The people at this location need costumer service training...

julio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joye A. 
Évaluation :
3

The truck in the pictures was not the same truck that was given to me. the inside of the vehicle smelled so strong like weed i'm afraid i'll fail a drug test if I get one.

Jeff F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Prasad N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERI P. 
Évaluation :
3

Where's the freaking PARKING LOT?!??!???

Lani H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio M G. 
Évaluation :
5

Sttaff was excellent and very friendly

SETYAN J. 
Évaluation :
5

Friendly staff, easy access, and they have all the equipment I needed!

Gary K. 
Évaluation :
5

The dudes who work there are great guys and they make it easy to rent.

DAVIDEARL R. 
Non les évaluations ont été soumises pour cet établissement.

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