Customer Reviews for U-Haul of Crenshaw

4 502 évaluations

2451 S Crenshaw Bl   Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

(323) 734-1125

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(323) 734-1125

2451 S Crenshaw Bl
Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

the lazy ass worker wanted me to park the trailer and the spot was in a practically inaccessible place unless you were a pro driver...zero help

DEREK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristi W. 
Évaluation :
5

Very friendly staff. I even locked myself out of the truck by accident and they were really cool about it and got a spare key and let me back in. I had a really bad experience with another location in Culver City where the staff there cursed me out over nothing. I won't go to another u-haul facility. Everyone was great. Thanks again!

Soheil L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN K. 
Évaluation :
5

it is a small location servicing a lot of vehicles. More help is always better but it was a positive experience for me.

Bryan T. 
Évaluation :
5

Guys keep up the great work.

Carlos V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robbie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward V. 
Évaluation :
5

More manpower needed

Santosh N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN M. 
Évaluation :
4

Don't nickel and dime people for gas mileage.

Nicholas B. 
Évaluation :
1

I rented a van and the van was given to me uncleaned. It was clear that it was not cleaned well as it looked like the personnel was just about to start cleaning it before handing it over to me when I arrived by mid morning. The van reeked of what I believed to be urine and other awful smells. The steering wheel was also very sticky. You feel like you need to shower the second you open the door and enter the vehicle. I am generally okay with dirtiness and things not being delivered clean but this was a whole new experience... I had a friend who was helping me move and he entered the vehicle and made the same comment regarding the smell. Absolutely one of the worst rental vehicles I have every used... would not recommend this location. Avoid if you can and save yourself the additional stress of a gross car during moving, which is already stressful...

Faraz K. 
Évaluation :
5

love the Crenshaw location!!! I flip furniture and Ive been coming fir the last two years and they have always been amazing!!

HEYDI C. 
Évaluation :
1

Man who did check in was not polite and just had bad attitude for no reason. also car was clean but had issues with transmission

Kamil M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vendor M. 
Évaluation :
5

There is nothing they can improve on. This location was the best!

Brenda A. 
Évaluation :
5

Nothing, the customer service is perfect and professional

MARIA S. 
Évaluation :
4

The staff was very friendly and helpful. It was confusing to know where to park my personal car when I was picking up and dropping off the U-Haul.

Karin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE V. 
Évaluation :
3

I was told I could use moble app to pick up truck prior to store hours (at 7:30 am not 9:00am when the place opened). THAT WAS NOT THE CASE. Attendants did seem to be very interested in helping their clients knowing well that many of us had been waiting and were upset.

Teresa G. 
Évaluation :
3

Customer service is terrible here, the employees are immature and don't try to be the least bit professional. Any thoughtful question is met with attitude and simple petty responses. The cleaning practices are toooo laxed, and couldn't be safe.

Ivy L. 
Évaluation :
4

It's not nice for the employees to say your drivers driver's license photo doesn't look like you people get older and they looks change.

Tanya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
5

Customer service was excellent

Jasiri H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oceananna S. 
Évaluation :
5

I tried to switch to a closer location to drop off the trailer and got in an endless loop on the phone. Your website could be improved but your customer service was great.

SHANE H. 
Évaluation :
5

Great staff!

Keren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taching Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir M. 
Évaluation :
5

I was completely satisfied with my two recent experiences at u-haul on Crenshaw Blvd. the staff was cooperative , helpful and knowledgeable . I will utilize your services again.

Gregory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giulio P. 
Évaluation :
1

I hate to complain. First negative review i have ever written in my life. But in short... containers did not ship or arrive on time, staff not responsive (spend many many hours on hold), staff not knowledgeable will not recommend

Phillip B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENIA M. 
Évaluation :
1

I was over charged and the manager was very rude to me l need someone to call me about the over charge 323 535 3160

Kwaku A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Etheldra R. 
Évaluation :
4

I had really needed to leave my car if I didn't have someone with me I would have to drive my car back and get on the public bus

Glenford M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CARLOS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON R. 
Évaluation :
5

Nothing to improve. Great space

Danielle V. 
Évaluation :
4

Let customers choose the van or truck of their choice.

Johannis P. 
Évaluation :
5

Quick, clean, courteous and got me on the road pronto. Easy to use online check in was "fire"

John E. 
Évaluation :
5

Customer service was very nice and patient.

Mardy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

StevnVasquez A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hattan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Your customer service representative was knowledgeable and provided an excellent customer experience when I dropped off my U-Haul truck. Very appreciative, Jill Joseph

JILL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gildardo V. 
Évaluation :
5

Roy Mendez is the sweetest employee ever, I was super stressed out because of the move and his excellent customer service just snapped me right back into a positive mood, he's attentive and friendly and honestly everyone should have his work attitude, we need more Roy's in this world!

FERNANDA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar P. 
Évaluation :
5

I like the Choice to drop off the car and keys after closing hours.

Ronald A. 
Évaluation :
4

Provide parking on-site

Li S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALICIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
3

Pleased with service

FRANCISCO V. 
Évaluation :
5

Everything was great working directly with the employees. I will never again try to use the mobile check-in ... it doesn't work and it's a terrible and frustrating experience. The last 2 times I have rented from U-Haul, I tried this method ... NEVER again. It didn't work either time, the website/app couldn't find me even though I had location services enabled, and the site/app would not scan the QR code at the facility. It is just far faster, more efficient to check-in at the counter ... and the employee is far more friendly and helpful.

Thomas Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vendor M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN F. 
Évaluation :
5

I had an excellent customer experience.

JILL J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alvina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eder L. 
Évaluation :
3

This location is vey busy. When we arrived to return the trailer, there was no one around to tell us where to park. The return process was a little confusing, we weren't sure if we needed to go inside to speak to someone or wait outside. Eventually someone checked us out.

KELLY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERWIN C. 
Évaluation :
5

Everything was great and very professional. Merci.

Artafern S. 
Évaluation :
1

The owner or person in charge pretty much accused me of lying when I first said I did not remember any phone numbers then was able to recall my sisters old number. Very insulting.

Michael F. 
Évaluation :
5

Service was quick and very efficient.

Nora J H. 
Évaluation :
2

Not sufficient space for after hours dropoff of truck. I am a single older woman, and requiring that I take photos of the truck while in the dark, in an unmanned lot, in a very dicey neighborhood prioe to dropping the keys is not good business practice. This return should have been a snap, but instead it was EXTREMELY frustrating and, quite frankly, scary!

Kristine O. 
Évaluation :
5

Owen was very accommodating and knowledgeable. He is a pleasant young man who makes an otherwise stressful situation (moving) less so. Kudos to your staff.

Barbara H. 
Évaluation :
5

Exelente servicio , súper rápido si lo reservas online

Juan R. 
Évaluation :
5

Very good attitude, very professional, and friendly. Complet satisfied ðŸ'

Edgar R. 
Évaluation :
5

Mobile check in process for after hours equipment return was excellent - quick, easy, and straightforward

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Everyone, Steve, Chichi, Ron(Ray?) Everyone was helpful and awesome. I would return and will speak positively of the experience.

Zacharia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor D. 
Évaluation :
5

My favorite location. Friendly staff, helpful & knowledgeable. I refer people to them often

Darlene A. 
Évaluation :
4

This location is well stocked with trucks and trailers, great staff, knowledgeable team but the LOCATION IS WAYYYYY TOOOOOOOOOOO SMALL!!!!!!!!!!!! Especially for Crenshaw. The traffic is moving too fast. Be prepared to wait a bit for returning equipment because they can only fit like 3 vehicles on the lot. A word to the wise, book online to make it snappy and pay attention to the guys in the yard directing the flow. God bless Uhaul....an incredible service

Danyelle B. 
Évaluation :
5

Clean truck

LEOBARDO E. 
Évaluation :
1

I made a reservation a week before my pick up. When I got their the systems were super slow so my card was swiped numerous of times. Then the system froze so I had to leave and go get cash. When I came back there was a long line but the guy allowed me to come back up to the front. I paid the cash and come to find out my truck that I reserved was given away to a mobile order and they had no more trucks in that size. I was at this location for an hour and a half with my reservation. I ended up getting the smallest truck which ended up resulting in me doing numerous trips to load and unload my apartment. Then I can back and was charged for the extra miles. On top of that I checked my card and I was charged three times plus the cash I gave earlier. The lady at the end was very nice and tried to help as much as she could but by then I was just so upset. It was by far the worst experience, it was to the point that I cried in the office because I was so frustrated. I will never ever return to this location again.

Mariama B. 
Évaluation :
2

After hours check in was super complicated. I was simply told “just return it via mobile phone” by the employees, who were friendly, but I felt so unprepared. Upon return, the uhaul lot was full and other customers didn't pull up to make room for all the trucks. On my phone, it simply said to park it in the uhaul lot... what do I do if there's no room? Basically I tried to park and was sticking out into the sidewalk, just waiting for a parking ticket. There was no one to call. Uhaul put cones blocking the front of their other driveway, and we mainly had to move them on our own to ensure I could actually park the truck in the lot. I wish there was an attendant to help us- it was stressful, especially during a move.

Karissa D. 
Évaluation :
5

We arranged for helpers and confirmed the drop off times and location with the Wilshire location. The information we were given for store hours, were wrong, drop off location was wrong, the helpers were scheduled the wrong day. We contacted the Crenshaw location and they were great for the drop off. we rescheduled the helpers for the correct day on the confirmation call. The helpers were delayed with the prior job and we had to cancel helpers and move everything ourselves.

KARL S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

himali V. 
Évaluation :
5

Staff discovered my car had been incorrectly hooked up to the tow dolly and were able to carefully remove it to ensure both my car and the dolly were fine

Claire C. 
Évaluation :
5

GREAT SERVICE

Crystal G. 
Évaluation :
5

The staff were great! Very helpful and very kind.

Justin W. 
Évaluation :
5

Great service. Great staff.

Perry C. 
Évaluation :
1

This truck was damaged inside and out

Jesus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD B. 
Non les évaluations ont été soumises pour cet établissement.

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