Customer Reviews for U-Haul of Del City

1264 évaluations

1005 S Sunnylane Rd   Del City, OK 73115
(@ I-40)

(405) 670-3695

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(405) 670-3695

1005 S Sunnylane Rd
Del City, OK 73115
(@ I-40)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

RHONDA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clover G. 
Évaluation :
5

The gentleman that helped us last Saturday was great, cheerful, & informative. Best experience we've had with Uhaul in the 2 decades we've been using Uhaul!

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA L. 
Évaluation :
5

Very friendly, would definitely recommend

JONATHAN P. 
Évaluation :
5

Very nice and knowledgeable people!!! Not like San Antonio!

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSIE H. 
Évaluation :
3

Have the right size truck available so you don't have to pay more.

JESSE H. 
Évaluation :
5

I'm not happy with the amount charged to the card! I did keep it overnight instead of the 6 hrs I said originally. My receipt shows 89 $in additional fees! What were the additional fees? It said 20 $and 20 $for additional time. That van was clean and full of gas when I dropped it off. There was nothing that needed done. So why do you advertise 19,95 and then charge an arm and a leg just to use it for one night and you just put it right back out on the lot. I will never rent from you again it's not the location it's the company!!

Denise P. 
Évaluation :
5

Hands down I ONLY come to this location for my needs. Always friendly and always emphasize the beyond in above and beyond for a customer.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marconi G. 
Évaluation :
5

Great service, great attention to detail. Merci

JANICE LEA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P. 
Évaluation :
1

After having my rental switched to Del City location, understandable since I knew the previous location stated the length I wanted was not promised, I had the absolute worst customer service by the technician at the Uhual on Sunnylane road. I first arrived and said I was here to pick up and had already filled out the profile before hand online where the employee then proceeded to act like I was the biggest inconvenience of her day. She asked for my information and told me that I had signed up for the 24/7 pickup option to which I agreed and that the person I talked with on the phone said I could also come in for help if they were open….which they obviously were. She then priced to say “Weeeell I can't help you I don't know how that works” and pulled out her phone to start playing Plants vs. Zombies. I sat there wondering what I was supposed to do until she finally got annoyed I was taking up space in the store and said “aren't you gonna go outside and get your truck”. Now having the tiniest bit of guidance I wondered around the outside of the building until I finally found the lock box. I was not able to get the code sent to me for an unknown reason and even after pleading for help several time the employee kept saying well I'm not in charge of that I can't help. FINALLY she agreed to call someone and after CALLING HER OWN STORE/PHONE several time she realized she needed to call someone else. Eventually someone on the phone informs her that she is indeed an employee that has the ability to do her job to which she goes “Ohhhhhhh I didn't know the employee can open the box's to get the keys” …. Like the employees hadn't been the ones to do so! Overall worst experience ever and made so much worst by a snarky unhelpful employee the weekend of July 24, 2021

COLE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMMY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
1

Hard to get in and out of location due to having to turn around in yard. The trailer lock didn't want to open and the unit was dirty when we picked it up.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN H. 
Évaluation :
3

The guy working there was helpful and friendly.

Steven B. 
Évaluation :
1

Make sure to put the option to take the truck to a location closer to the destination of the move instead of having to take it 35 miles back and costing the customer more wasted money they should not have had to pay

KYLE R. 
Évaluation :
5

Dont go to 6027 s high bad service there

DENNIS J. 
Évaluation :
5

Your website changed my pickup point without my approval so I showed up at the site I chose and they didn't have my order.

ERMITT B. 
Évaluation :
4

We had a fairly significant weight when we arrived because there were people checking to see if vehicles were available and the process was fairly slow as they were helping them look at all other locations. That's a very helpful service but for the people who did that themselves online and reserved a truck for a particular time, it would be nice if there was someone to check them in quickly and get them going.

NANCY N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KEAST N. 
Évaluation :
5

Better Communication of drop off location. I got charged 67 $more for dropping dolly off where told to drop it off at.

CASEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OTIS M.  |  Premières impressions 
Évaluation :
5

Super nice people

james m.  |  Expérience générale 
Évaluation :
1

Please call me 405-757-8367

JERRY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARRIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER R. 
Évaluation :
5

Will Hester Jr, General Mgr of Del City store, is knowledgeable and is always very pleasant to work with. The phone is usually answered with minimum wait time. However, I cannot say the same of the Midwest City store on 29th street. I have been on hold as long as 45 minutes. At one point I gave up and drove to the store where I saw about a dozen people in UHaul shirts walking around, but none of them offered to help four customers waiting in line. Finally, someone came in from the lot to take care of us. The people I've dealt with there are nice, but I will not return because they don't answer the phone and you can't leave a message; basically, poor customer service.

LU M. 
Évaluation :
5

Very professional staff. Will is amazing!

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKEY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AFFRICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CEZELLE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARMEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LUIS S. 
Évaluation :
5

Let us drop off at any destination same price

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aleisha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aleisha G. 
Évaluation :
3

Think I'm still owed money back from the deposit

SEAN W. 
Évaluation :
5

All was great

CARMEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONELLE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helena C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA S. 
Évaluation :
4

I was charged for the Dolly that we did not use nor was I asked if we used it when checking out. It was unbolted from the wall when I received the truck and that is how I left it. In fact it was in my way.

WILLIAM W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MUREL H. 
Évaluation :
1

Wow ! First ever in 15 years of using uhaul that I ever got rented a truck that was falling apart , abs light on , check engine light on , oil light on and truck shook me so at 45 miles per hour I need to see a dr for my back ... now let's get to the not so friendly staff more worried about there kfc then helping a customer ! Watch this place also for the gas gage they told me it had 7/8 of a tank and was barely to a 1/4 tank ... and the. They advise you that if you don't put the gas where it belongs they will charge you 4,25 per gallon except they try to tell you truck has more gas than it does .... over all this location is horrible and should be closed down ! Neither one of the employees there were very polite or helpful . Will never use this location again and there trucks is unsafe for the road and they knew it ! They knew all the lights were on and the truck shook horribly at 45 mph !

RENEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIDGET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA P. 
Évaluation :
1

Need to hire employees who have good customer service and are attentive to work at hand. Training on how online reservations are completed is needed. Very unhelpful staff members while visiting store. Asked to rent a vehicle and staff responded that the vehicle was already reserved. However, checking online shows vehicle is available and present in parking lot. I completed online reservation in order to rent vehicle and during the check out process encountered multiple errors. Barcode was not present on store. System would not proceed from additional individual information section. Staff had to complete checkout. Recommend information technology section reviews system throughly. Bottom line hire individuals who care enough to at least be professional and competent enough to do the easy job. Also no employees were wearing masks despite the mask required sign taped to the front door due to COVID mandates.

FRANKLIN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristi F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
5

It was a good experience. Nothing negative to say

Ricky D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA ELIZABETH L. 
Évaluation :
2

Better Service

DEYSI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald L. 
Évaluation :
1

I only drove about 20-30 miles max and was charged for 60 . I'm very bummed out I was overcharged

TYESHA G. 
Évaluation :
5

Good staff, they take care of business.

Joseph B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Godfrey F. 
Évaluation :
4

I initially was upset with everything until I spoke with someone from the Del city store I believe the manager the next morning he explained everything very clearly got all of the charge issues fixed before I even called and had everything ready to go for me that morning

DEAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUAN L. 
Évaluation :
3

Have the dolly's in stock that we requested.

RYAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD S. 
Évaluation :
5

Nothing. Was great

DENNIS JAMES C. 
Évaluation :
3

Very disappointed! Had hitch installed seems well done however price quoted & price paid was 85,07 $ . Originally quoted at 341,41 $ & was charged 426,48 $ . When questioning the manager about this discrepancy he said I will make it right the next time you come in. I said how come there's so much of a difference? His reply is it took him so many hours to install the hitch and my reply as well if you would work on my hitch and not wait on several other customers it wouldn't have taken as long !

CURTIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

Especially during this pandemic offer a few sanitizing wipes to wipe the steering wheel and spray lightly the seat (with a disenfectant product. The outside open bay where boxes and items were placed had not been swept out. Little dried mud. Not awfulâ€"- bit not swept cleaned from previous customer use. The guy begins the desk very courteous. Explained the contract to me thoroughly. Offered the 10 $CDW fee since I had not checked that in the event something COULD HAPPEN. Suggested this because if there had been a problem / calamity this fee would save the client â€"-MEâ€" from excessive financial involvement for a very nominal fee. I also noticed employee clean uniform and clean shaven / appearance very presentable for the job . AND HE HAD ON HIS MASK 😷 !!

RITA C. 
Évaluation :
5

Yes, very friendly and professionally treated - can not even think of anything negative, processing my reservation, pick and drop off - no issues at all - smooth

JAMES C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HARVEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA H. 
Évaluation :
5

Ditto! Ditto!

ROSALYN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

No issues. I didn't have a reservation and was still able to rent a truck with no problems.

RESSA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence R. 
Évaluation :
5

The truck had a awful smell (like cat urine) that was so bad I purchased air freshners and let them sit in the truck for several days prior to departure. The interior was also dirty with coffee stains, leaves and other debris. Lastly, this is my 4th 26ft rental in within 2 months time and this truck had a vibration in the front end that was at some times bothersome to endure.

CLYDE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie M. 
Évaluation :
5

The customer service that I received today was excellent I have no complaint. Yes I will recommend other people to use you allJust keep up the good work.

JUDY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
4

Very courteous, made drop-off super simple.

Karl W. 
Évaluation :
3

When WE drove in they acted like take this trailor somewhere else. We had already took it to another place that we was suppose to drop it off. We didn't feel we didn't need to drive all over town to drop it off.

Christina L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA B. 
Évaluation :
5

Sweeping out the back of the truck.

TAYLOR C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATHAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christofer s.  |  Expérience générale 
Évaluation :
5

Nothing, everything was perfect and smooth! I was in and out of the office in less than 5 minutes while getting and returning the truck! EFFORTLESS!!🥰

Tamra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Markesha C. 
Non les évaluations ont été soumises pour cet établissement.

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