Customer Reviews for U-Haul of Del City

1 337 évaluations

1005 S Sunnylane Rd   Del City, OK 73115
(@ I-40)

(405) 670-3695

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(405) 670-3695

1005 S Sunnylane Rd
Del City, OK 73115
(@ I-40)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances E. 
Évaluation :
3

na

Star Y. 
Évaluation :
3

My issues was I had to load the appliance and the other dolly onto the truck myself when I picked up the truck, and I had to buy furniture covers because they didn't have any that they would normally rent out. I would recommend loading the Dolly‘s on the truck for the customer!

melvin M. 
Évaluation :
5

The employee who helped us was very generous and helpful. He was the only employee working and he was very fast and answered all my questions.

REY R. 
Évaluation :
1

Upon arrival I was told a copy of my transaction was emailed to my email address. I thanked her for that. She then pointed out where to back the trailer and I did so. Nobody came out to help so I unloaded/unhooked it myself. I walked to the office to make sure I was good to leave and I was given a printed receipt.

Bruce W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lekeythn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

I never have any problems at this location.

Albert W. 
Évaluation :
5

Everything was ok

Curtis T. 
Évaluation :
3

Hey everyone! Good afternoon. I just say, please: make sure all your trucks can hold their gas without leaking more than half of it out when you fill the tank; I wish that this had been a better review. From the first time I put gas in the tank more than half of it leaks out and I got very worried; I know, & am sorry- I should have called, but I HAD to get the house cleared that night-7/1/22. It was imperative- I really had to clear the place out that same day; the trucks run well and they're powerful and I know & understand for hauling heavy loads, you need rear dually tires; the left rear inner dually tire is on verge of coming apart off rim; it was when I was installing a clamp around a modified rectangular cut radiator hose-around the severely deteriorated gas fill line on 7/2/22. Made a 6:00 pm reservation on 7/1/22 earlier in the day for a 15 ft truck & I showed up 5:50pm exactly, the driver doesn't show up, so employee had a 20-foot truck, but I said, that would be an extra charge, he said no extra charge- I was very elated to get the truck, because I Really had to get my things out of that place, that day before midnight. Landlord was nice and gave me an extra day. It was really supposed to be moved out on 6/30/22. And yes, I would still rent from U-Haul. I miss the original Crosstown I-40 Bridge through downtown with the spinning U-Haul truck. I wish they would have rebuilt that bridge; in this day & age, contemporary appearances on things such as Bridges and buildings call for modern looks; they could have redesigned it too, and added extra lanes. Thank you very much. I wish everyone a wonderful day.

JANE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britten A. 
Évaluation :
5

Well done thanks

diana B. 
Évaluation :
5

I always love going to this location. The manager is always very courteous, friendly and helpful.

Stephanie W. 
Évaluation :
2

All around not good

Jennifer S. 
Évaluation :
5

The passenger side seat had dog hair all over it. And it smells like dog.

Rebecca G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Herschel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Herschel B. 
Évaluation :
5

Very good service.

Kenneth C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lakenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARWAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darvell G. 
Évaluation :
1

Don't let me reserve things that aren't available in the first place. The truck itself was scratched up inside and out. Thank God I called it out before I drove off with it and made sure I had the right insurance just in case. This is the 3rd time in a row this has happened when I use uhaul. Credit card machine is always down too. Ridiculous

HAROLD N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ISAAC O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle J. 
Évaluation :
5

Very friendly and helpful staff!

Karl K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aliya R. 
Évaluation :
2

Clean vehicle before renting. Do not rent vehicles with known problem areas --- rubber seal loose around front windshield, which made a sound like automatic gunfire.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rasiel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy Y. 
Évaluation :
1

The vehicle I reserved was locked in place by a truck and a huge trailer. Then once I waited about an hour to get on the phone with the service rep I had to wait another 30 minutes for them to sort it out and allow me to get a truck. I ended up having to purchase a bigger truck than I needed. The app at no point gives the lock code to get the keys out of the self service so you end up having to call U-Haul cooperate to get a key. Was not a smooth process at all.

Brandon R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justice B. 
Évaluation :
3

Not much to look at but the process could not have gone better. No need to change anything.

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madison B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Excellent service. Friendly and attentive manager. Very professional

Kelvin J. 
Évaluation :
5

Service amical

Kiem D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeeAnn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nya b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAHMINA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyeyonda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY A. 
Évaluation :
5

Quick easy and convenient

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEX J.  |  Expérience générale 
Évaluation :
5

Aucun

KEYA M. 
Évaluation :
3

Staff was rude.

Jaden F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE M. 
Évaluation :
3

Was surprised that I wasn't able to leave the truck I rented at my destination - i've never heard of a U-haul truck being a "Local " truck and has to be brought back - so i drove an empty truck back and paid for more miles do to this , so I'm not happy

WILLIAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUETTA B. 
Évaluation :
5

Helpful and very pleasant to interact with. Made the process very easy

ALEX J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUSTIN P. 
Évaluation :
5

Simple and easy!!

JACKIE W. 
Évaluation :
5

I have to tell you that the people who work here were very nice. I accidently left my keys when I took the truck and they were waiting when I came back. Both men were friendly and accommodating. I really can't think of anything to improve except maybe a military discount since it is so close to a military basel.

KATHLEEN R. 
Évaluation :
5

Nothing to improve Will(GM) was very helpful the best customer service ever I will definitely come back and refer others to his store

RUDY GALLARDO O. 
Évaluation :
5

Well truck drove smoothly but it took the truck a long time to turn on, I thought that that changing gear stick was a lil hard to move but other than that the lady who helped me was GREAT & very sweet, went out of her way from behind the counter to be helpful, need more people like that in this world!

XIOMARA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANESE N. 
Évaluation :
3

My bank card was charged $115 instead of the $100 . I understand the $100 being charged upfront as a hold HOWEVER, the contract provide by the representative states $100 which leaves $15 unaccounted for. When asked she was unable to provide an explanation. I have my bank records that shows UHAUL made the charge. I understand it's only $15 difference however the documentation provided by UHAUL is false information.

Rachel H. 
Évaluation :
3

i had reserved u haul when it was time to pick it up it was not there. they wanted to put me in the next size for more money so I ask about the truck got it but why encourge to reserve if it is not available.

Joyce G. 
Évaluation :
5

I would change nothing! The lady up front was so nice, she definitely made it a great experience! Would definitely recommend this location!

Joshua H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNIE P. 
Évaluation :
3

it all good

VERNARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY R. 
Évaluation :
3

Don't rent a truck out that's been a wreck where the door won't open enough to let a person in the passenger seat

Joshua K. 
Évaluation :
1

Worst truck I have ever driven. The driver's side mirror was loose and kept blowing down. I had to keep pushing it back up so I could see. Very dangerous to do while driving. The steering column was broken and electrical component was hanging out of the dash. The truck wasn't full of fuel when I picked it up and I didn't get a credit for bringing it back with more fuel than I started with. It was the junkiest truck I have ever seen or driven. On top of all that the customer service was just as bad!

BILLY R. 
Évaluation :
5

Excellent service.

JAMES W. 
Évaluation :
2

The app gave me a hard time checking in and checking out. I tried to upload pictures at pick up but the link expired and there were obvious differences between the photos for checking and what the truck actually looked like. The app crashed three times while trying to check out. And the starting mileage was recorded wrong. When I brought the U-Haul back, the app wouldn't take the actual mileage on the truck because it was lower than what was in the system.

Jonathan L. 
Évaluation :
5

That general manager was great. Perfect experience, and I'm really hard to please. Thanks!!!

Lance W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RHONDA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clover G. 
Évaluation :
5

The gentleman that helped us last Saturday was great, cheerful, & informative. Best experience we've had with Uhaul in the 2 decades we've been using Uhaul!

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA L. 
Évaluation :
5

Very friendly, would definitely recommend

JONATHAN P. 
Évaluation :
5

Very nice and knowledgeable people!!! Not like San Antonio!

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSIE H. 
Évaluation :
3

Have the right size truck available so you don't have to pay more.

JESSE H. 
Évaluation :
5

I'm not happy with the amount charged to the card! I did keep it overnight instead of the 6 hrs I said originally. My receipt shows $89 in additional fees! What were the additional fees? It said $20 and $20 for additional time. That van was clean and full of gas when I dropped it off. There was nothing that needed done. So why do you advertise 19,95 and then charge an arm and a leg just to use it for one night and you just put it right back out on the lot. I will never rent from you again it's not the location it's the company!!

Denise P. 
Évaluation :
5

Hands down I ONLY come to this location for my needs. Always friendly and always emphasize the beyond in above and beyond for a customer.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marconi G. 
Évaluation :
5

Great service, great attention to detail. Merci

JANICE LEA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P. 
Évaluation :
1

After having my rental switched to Del City location, understandable since I knew the previous location stated the length I wanted was not promised, I had the absolute worst customer service by the technician at the Uhual on Sunnylane road. I first arrived and said I was here to pick up and had already filled out the profile before hand online where the employee then proceeded to act like I was the biggest inconvenience of her day. She asked for my information and told me that I had signed up for the 24/7 pickup option to which I agreed and that the person I talked with on the phone said I could also come in for help if they were open….which they obviously were. She then priced to say “Weeeell I can't help you I don't know how that works” and pulled out her phone to start playing Plants vs. Zombies. I sat there wondering what I was supposed to do until she finally got annoyed I was taking up space in the store and said “aren't you gonna go outside and get your truck”. Now having the tiniest bit of guidance I wondered around the outside of the building until I finally found the lock box. I was not able to get the code sent to me for an unknown reason and even after pleading for help several time the employee kept saying well I'm not in charge of that I can't help. FINALLY she agreed to call someone and after CALLING HER OWN STORE/PHONE several time she realized she needed to call someone else. Eventually someone on the phone informs her that she is indeed an employee that has the ability to do her job to which she goes “Ohhhhhhh I didn't know the employee can open the box's to get the keys” …. Like the employees hadn't been the ones to do so! Overall worst experience ever and made so much worst by a snarky unhelpful employee the weekend of July 24, 2021

COLE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMMY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
1

Hard to get in and out of location due to having to turn around in yard. The trailer lock didn't want to open and the unit was dirty when we picked it up.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN H. 
Évaluation :
3

The guy working there was helpful and friendly.

Steven B. 
Évaluation :
1

Make sure to put the option to take the truck to a location closer to the destination of the move instead of having to take it 35 miles back and costing the customer more wasted money they should not have had to pay

KYLE R. 
Évaluation :
5

Dont go to 6027 s high bad service there

DENNIS J. 
Évaluation :
5

Your website changed my pickup point without my approval so I showed up at the site I chose and they didn't have my order.

ERMITT B. 
Évaluation :
4

We had a fairly significant weight when we arrived because there were people checking to see if vehicles were available and the process was fairly slow as they were helping them look at all other locations. That's a very helpful service but for the people who did that themselves online and reserved a truck for a particular time, it would be nice if there was someone to check them in quickly and get them going.

NANCY N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KEAST N. 
Évaluation :
5

Better Communication of drop off location. I got charged $67 more for dropping dolly off where told to drop it off at.

CASEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OTIS M.  |  Premières impressions 
Évaluation :
5

Super nice people

james m.  |  Expérience générale 
Évaluation :
1

Please call me 405-757-8367

JERRY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARRIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christofer s.  |  Expérience générale 
Évaluation :
5

Stacey Hendley Is Awesome!!! She is always accommodating, pleasant, and helpful. Recommend 2 service reps in office to decrease customer wait time. Overall, great job UHaul!!

Allison S.  |  Expérience générale 
Évaluation :
2

Worst experience. I am a let it go type so this is HUGE for me to say.100 % did not care about the customer. What a shame. Yes I have a new storage provider. NO it's not U-Haul.

Tracey G.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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