Évaluations des clients U-Haul of Deptford

Everything is fine to me!

Was in and out in five Minutes.

Everything was great. Very quick transaction and the worker was very friendly and knew his job. Made everything quick and professional.

Service was knowledgeable and excellent very professional and polite

Truck was cleaned & sanitized, excellent experience!

The Uhaul store personnel were very helpful and friendly. Thank you very much guys.

From pick-up to return, everything went smoothly!

Great service. Great people. Thank you!

Not putting the equipment so close together so it's not as hard to get into one without fear of damaging them.

I believe I was overcharged mileage by $18. Thursday when I went online to book, it$.79 per Mile, when I finished booking, it was $.99

Please make the after hours vehicle return process more consumer friendly My experience in returning the vehicle wss as if I was set up to fail and must pay the fees . Excellent customer service st thst location. Oth

Dusting

Nothing

Paul was exceptionally helpful courteous kind and professional I would recommend U-Haul to anyone that needs to rent a truck or moving equipment… Paul is an asset to your company and he should be commended for his work

Call or email me when my pickup location changes, instead of surprising me. And then if you do that, maybe knock a few bucks off to show you care instead if being greedy c$&@ts. And then don't rape the customer by charging per mile fees and fuel level gas match on in town rentals. You've lost a customer.

Have a representative at the store until closing time. I went to pick up my vehicle at 4:45. Store was closed. I had to wait two days to get it

Thank you so much

Great customer service. Truck was perfect for what I needed at a price I could afford.

Very friendly and helpful

Both employees I spoke to on 11/8 were friendly and knowledgeable and answered every question I had. I would go back there in a heartbeat and recommend to friends and family. Thank you!

Good staff and good trucks!

At this location, the staff was respectful and knowledgeable. The rating reflects U-Haul's inability to deliver the equipment closer to the customer. After several calls to customer service, in short; “If you want to rent the equipment, you have to pick it up where it is”. I'm paraphrasing, however it added 2 hours to my travel plans.

Always a great experience at the Deptforx Uhaul

I will start by saying Paul - at this location - is great! He personally made sure that a terrible situation caused by Uhaul corporate was resolved to the best of his ability. However, Uhaul as a company - TERRIBLE. A reservation was made and confirmed by Uhaul - with no equipment available. When the 9am pickup time came, it took nearly an hour of phone calls to get a truck - smaller than reserved, and at a different location. Uhaul has a policy that they confirm every reservation - EVEN WHEN NO TRUCKS ARE AVAILABLE! So unlike the rest of the world - when you have a confirmed reservation, it is NOT a confirmed truck. It is a confirmed REQUEST for a truck. Of course, this is in the small print and stupid required checkboxes before hitting continue. Nonetheless, NUMEROUS managers and agents told me that this is Uhaul's policy. One agent told me directly - best advice he can give is to rent from Penske or Budget!!!! Recommending competition rather than solving the problem. This company is terrible as a corporation. Moving is stressful enough for people without a company like this messing things up on "Move Day". Only way to improve this is do what EVERY OTHER COMPANY IN THE WORLD DOES - When no trucks are available, just tell the customer that no trucks are available. Then, if the customer would like to be on a standby list, they can CHOOSE to do that. But confirming a reservation that will never come to be is just a terrible way to screw customers, and a terrible way to conduct a business. It should be fixed - IMMEDIATELY. (By Immediately, this means - NOT ONE MORE RESERVATION UNTIL THIS IS FIXED).

The General Manager, Paul, is the best! Makes miracles happen. Got me a truck on the busiest day of the year at a price you can't beat. Highly recommend Uhaul and this location.

Helpful staff. Clear, reliable equipment. Good experience. Thanks

Very easy process.

Outstanding would be an understatement! One thing doing your job but going above and beyond is another! Thank you Paul so much in a few short minutes I consider you a friend indeed! Thanks again when this pandemic is over I will stop by to shake your hand!

Awesome customer service

Very Friendly, courtesy, safe and easy transaction

Truck was not ready for pick up at the time

A little lower $/mile rate for longer hauls would be helpful (mine was 260 miles / 6 hours)

Nothing it was fast & easy

The young man working in the center was extremely helpful and pleasant to work with. He deserves a raise.

Your Manager was very kind and professional I would recommend any one there because of that kind Manager and of course your reasonable prices!!!! Thanks

Nothing

stop your web site from picking the store I have always received GREAT SERVICE FROM THE STORE IN DEPTFORD NEW JERSEY THIS IS WHY I AM A RETURN CUSTOMER

Great customer service, friendly staff no changes should be made.

Sales rep was very pleasant and helpful. Greeted me outside when I returned the vehicle. Very nice gentleman

The truck was in rough shape. Seems like it's not very well maintained and was kind of scary to drive.

When inquiring about small equipment rentals, such as dollies and padding. You should separate the two on your online truck return. Case in point, when I returned the truck that I rented, the question that I was asked is, did I use the dolly “and” the padding. I only used the dolly (which I reserved originally). Obviously, I answered yes on one question for both items.

The manager Paul has gone over and above to help me. He is an incredible asset to your company. This will be the only place I will rent my trucks from