They fraudulently charged me for 3 gallons of gas without saying they were charging me. I drove a truck 12 miles and put in 2,2 gallons of gas. Despite this, they charged me for 3 gallons of gas without mentioning they were doing so at checkout.Jasin H.
Customer Reviews for U-Haul of Downtown Sacramento
Pour nous contacter
Sacramento, CA 95817
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Angela A.
I believe I was overcharged :(Emily L.
Le client n'a pas laissé de commentaire.Gloria N.
Very helpful staff good location.ROBERT H.
Great service. Keep doing what you are doing.Andre W.
Staff at this location were very helpful. Look forward to renting here again.David G.
Le client n'a pas laissé de commentaire.elise W.
Le client n'a pas laissé de commentaire.Young O.
Le client n'a pas laissé de commentaire.Rebecca R.
Le client n'a pas laissé de commentaire.Jessica B.
You are doing fine: very easy to book online, and very easy to end the rental at the end of day.Pearl O.
Le client n'a pas laissé de commentaire.Karen W.
The trailer gate would NOT unlock easily. The pins that inserts into the latch securing the drop down gate were bent. I had to struggle to remove the pins. Then the fare would close on 3/4 of the way so I had to hold it up with ratchet straps.Stanton P.
The customer service was phenomenal! The staff worked hard from the moment I arrived until I left. Everything was efficient. The locals had drilled a hole in the gas tank of the first vehicle we drove away with! How horrible! I felt concerned for the safety of the staff at this location!Montana B.
Le client n'a pas laissé de commentaire.Amanda G.
Le client n'a pas laissé de commentaire.Tommy R.
Excellent customer service - this location really goes the mile!Guy G.
Arrived and greeted right away! Was in and out very quickly!MAURA F.
Le client n'a pas laissé de commentaire.Deanna M.
Le client n'a pas laissé de commentaire.Stephen W.
The only thing I was somewhat worried about was receiving my truck at almost empty rather than full in order to return it properly filled. Luckily it was a local move that was all of 4 miles so it didn't matter. The staff was super friendly, kind, and helpful. They even backed my truck out of the parking space when I felt uncomfortable about it. Thank you guys so much! Will forever use this location.Casey D.
The truck was given to me with 18 miles available in gas. I basically had to go fill up the moment I left the parking lot. What kind of rental is that?Imran P.
Truck was parked backwards when I picked it up, so I had to back it out of the parking lot. Dolly was not in truck as ordered. Return was fast and efficient.Andrew H.
Le client n'a pas laissé de commentaire.TINA M.
Le client n'a pas laissé de commentaire.Holly Z.
We were helped a lot and the lady that worked with us was VERY nice!Sandra C.
The remote pickup process is a little cumbersome, seemed like there were a million steps in the process, but overall it was very convenient to turn the van in after normal business hours. Having to take pictures of everything at the end was a pain- anything you could shave off would be betterJoseph S.
Shawna King was amazing! She was so friendly and helpful. Will definitely recommend this location to friends.Shannan R.
Le client n'a pas laissé de commentaire.Laura P.
Le client n'a pas laissé de commentaire.phil C.
This store is great! Organized, competent and friendly. Renting from them is a breeze!Richard V.
The rep (maybe manager) that helped me upon pickup.m- seemed very annoyed of my questions. And it was clear she does not like her job . I understand you get the same questions everyday over and over, but I as the person asking don't do this everyday . I'm sure she was just having a day. It just bummed me out. I rented from the same location about a year ago and she was great then.Kristy M.
Le client n'a pas laissé de commentaire.Sheldon O.
Gas gauge was almost completely empty when I got in truck. Sort of hard to begin a moving trip with no gas !Janice F.
Le client n'a pas laissé de commentaire.L Gray P.
Stephanie and Robert Conley were both exceptional in their friendliness, professionalism, courtesy, and efficiency. Thank you. Robert Cortes PS: I only rent from this location because it is always top notch! Great people and service!Robert C.
The trailer was clean enough, but there was some dirt and grit in the channels on the floor that we had to sweep out. So please make sure the trailer bed is swept after use.Mark T.
Poor customer service when picked up ! I was told I when booked truck to pick up from one spot and drop another which was fine and I was told I can do 240 miles then it would be 40 cents a mile but I was told when I picked up no . I paid because I needed it. Not happy !Anthony S.
The customer service here was above and beyond I appreciate them having the truck ready and the people were very nice thank you very much. To all of themTheodore S.
Le client n'a pas laissé de commentaire.Rakea C.
Le client n'a pas laissé de commentaire.Kevin S.
Le client n'a pas laissé de commentaire.Kevin S.
Really appreciate that they are open until 7pm.ANITA D.
Gas level at the start of my rental wasn't recorded correctly.ADAM T.
Le client n'a pas laissé de commentaire.Jeleiah W.
Le client n'a pas laissé de commentaire.Sudi S.
The area is not good, sooooo many homelessAnnette B.
Le client n'a pas laissé de commentaire.Cody M.
Le client n'a pas laissé de commentaire.Yulian L.
The person who designed your on-line app needs to try to rent a truck using it... while it is raining... while using a cell phone that is getting rained on, without a work surface to set his or her phone while they screw around with their wallet. Terrible user experience.Edward H.
Superb customer service from all staff, great convenient location, well equipped and well managed. Would rent from this business again ( rented from them twice now)MARIA B.
The location was fine. It would be really nice if the online pickup allowed me to provide my ID/second form of ID and add a second driver in advance of the pick up. It was quite cold and uncomfortable to have to stand around waiting for all of that after I was dropped off.Jessamyn L.
Le client n'a pas laissé de commentaire.Laverne B.
Le client n'a pas laissé de commentaire.Cristi H.
Le client n'a pas laissé de commentaire.BRETT C.
Le client n'a pas laissé de commentaire.Craig A.
Le client n'a pas laissé de commentaire.Rebecca R.
Make sure the tires have the correct pressure. Smile on in awhile and make the customer feel welcome.Thomas N.
Le client n'a pas laissé de commentaire.GHULAMFAROOQ A.
Le client n'a pas laissé de commentaire.Dougal M.
Secure the facility to avoid fuel theft.Sally B.
There are not enough employees.chloe H.
Nothing. The rental and return all went very well! Merci.Jacqueline B.
Le client n'a pas laissé de commentaire.Glenn B.
Just make sure with the vans that you explain how to release the parking brake on the electronic brakes.Michael B.
Service location was clean and staff was helpful with my rental experience.WAYNE C.
Le client n'a pas laissé de commentaire.Courtney K.
Le client n'a pas laissé de commentaire.Monica L.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.Kenneth Y.
Le client n'a pas laissé de commentaire.Susan N.
Clean the trucks before you rent them out and put more than a quarter tank of gas in the truck.Erin B.
Very concerned. I used my card when I picked up the truck. They charged it for about 165 $then when I brought it back the actual cost was around 88 $. Both amounts were charged still waiting for the 165 $to be refunded.Christine C.
Associates WERE EXCEELENT! Very FRIENDLY AND KNOWLEDGABLEDonald W.
I didn't catch the name of the guy who helped me... he was working alone and had a lot to do. He was very friendly and helpful and made for a pleasant experience. One criticism about the UHaul app: It's fine for reserving equipment, but all the other steps a customer goes through to actually rent the equipment must be repeated at the store, including a photo of the driver license. Kind of frustrating.GEORGE W.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Sadie S.
Le client n'a pas laissé de commentaire.GENE B.
We were inaccurately charged for an extra day. Our return was marked as 10:13am on 9/19/21 when we returned the truck at 8am. If I hadn't caught the charge and spent an hour on hold to dispute it, you would have fraudulently profited 57,50 $, which is not an insignificant amount of money. Luckily, Alex on the phone was pleasant, helpful, and competent, and able to resolve the issue quickly. It is unfortunate when a business as established as UHaul is careless with charges like this. Your customers aren't always people who can afford an extra and unwarranted 60 $expense. It is a redeeming factor that the people we spoke to throughout the whole process were good at their jobs, communicative, and kind.MATTHEW M.
My check went so well. Thank you to the gentleman who checked me outBOBBIE M.
1. upon arrival I received a call ( real person) asking if I wanted to cancel my reservation. 2. the app to document all existing vehicle problems would not load. 3. The fuel gage was not accurate. I drove 30 miles and added 2,3 gallons. This should have sufficed, but the clerk tried to charge me for fuel. The gauge did not reflect the extra fuel I added. Thank goodness I was able to show the clerk the before and after gauge images and the receipt for fuel. He accepted the facts. 4. the truck ran rough and was noisy.ANNE F.
Le client n'a pas laissé de commentaire.CRAIG A.
Le client n'a pas laissé de commentaire.John Y.
Le client n'a pas laissé de commentaire.Robin S.
Nothing. I interacted with two staff members on pick up and one during return. All three were excellent!Jacqueline B.
Continue with the excellent customer service that was provided by the representatives.WAYNE C.
The staff was overworked. There were not enough people working. The truck was dirty. It was only a quarter tank of gas. I guess they have gas stolen a lot in that area. Do you think they think of someway to lock the gas tanks.Deborah S.
REMODEL NOWJames R.
Le client n'a pas laissé de commentaire.Anna E.
Le client n'a pas laissé de commentaire.Kyle G.
Unfriendly staff. Couldn't be bothered.john O.
The people ppl please that work their are really friendly, and knowledgeable.Leslie T.
I reserved a truck in advance, picked it up at 8:00 AM. The first thing we noticed is that the truck was not really clean inside or out, and that the windshield was not clean. As we started loading the truck there was a stench that never left. Adding to this, the air conditioner was not working and we sweated in 95degree heat during this move. There simply was not time to drive back across town to ask for a different truck. Not sure Uhaul is a good solution.Paul K.
Easy online rental ever. Love the express check in. Only took 10mins in and out. Merci.Kao S.
Excellent serviceJulianna F.
Le client n'a pas laissé de commentaire.Joseph L.
Josh was so helpful. It was very busy, but he still took the time to solve our problem and get us taken care of quickly. Excellent service!!!ERIC H.
They over charged me on mileage, just by two miles but still. Also, for being a 19,99 rental the final price ended up being 54 dollars. That's crazy. I drove 6 miles and only had the truck for an hour and a half.Melissa U.
Le client n'a pas laissé de commentaire.Justin S.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!