Slow checkin on site despite checking in online. The on site person was not so friendly in helping out.Rajkumar V.
Customer Reviews for U-Haul of East Orange
Pour nous contacter
East Orange, NJ 07018
(Btwn Hawthorne & Gsp)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 6h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Service was excellentDERMAL M.
The service was excellent and easy in and out in no time. Would definitely recommend this place to my friends and family. Great Job!!ELAINE J.
Le client n'a pas laissé de commentaire.LESLIE M.
Le client n'a pas laissé de commentaire.PAUL G.
Le client n'a pas laissé de commentaire.TERRY C.
None at this time.BRENDA M.
Le client n'a pas laissé de commentaire.CARLDWELL T.
Good service have been a faithful customer for Over twenty years. ThanksArthur T.
Please instruct the Associates to be extra careful about checking the Reservation order carefully to make certain to avoid confusing the Customer with the Driver. My Contract data and Receipt & Evaluation review form was written in the name of the driverDANIEL H.
Great service, Great locationZYKHIR H.
Everything was ExcellentCARY P.
Continue great customer assistance.David G.
Make sure the maintenance is kept up on the trucks....the one I rented had a hard time shifting into 2nd gear....had to push the pedal and get to almost 30mph before the transmission shifted....other than the line on Sat morn....service was great!DERRICK W.
The guy at the counter was rude and disrespectful. He doesn't represent your company well.MENSAH A.
My complaint is not with this location it is with Natalie who took my original reservation she had me pick up my equipment in Newark New Jersey and when I arrived they were closed she gave me bad information and it delayed my trip more than an hour plus the East Orange location where I finally found a trailer was out of my wayJ B.
Le client n'a pas laissé de commentaire.ALVIN H.
My only criticism is I needed to leave my loaded unit temporarily while I ran an errand in my car and wasn't able to park it on the location until I returned a couple hours later. I had to park it on the street. I pad locked it and did so without resistance. I didn't understand why. If i left it on the property it would be placed in return status and closed out. Otherwise I'm very satisfied as usual with my service and ongoing business with U-HaulMichael J.
Le client n'a pas laissé de commentaire.PRESTON G.
Le client n'a pas laissé de commentaire.RICKARDO C.
Le client n'a pas laissé de commentaire.ATIVA B.
Small sanitizer for customersISAIAH L.
Very helpful and caringPAUL A.
We did the online early pickupâ€¦ nothing but issues. Still had to wait until the place openedTerrance J.
Amazing customer service! From the pick up process to the drop off. Everyone was extremely polite and helpful.CINCY T.
Le client n'a pas laissé de commentaire.ERIC W.
Le client n'a pas laissé de commentaire.SHAKEMA M.
Le client n'a pas laissé de commentaire.COURTNEYL F.
Le client n'a pas laissé de commentaire.OKE J.
Le client n'a pas laissé de commentaire.CARLOS T.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.DEREK T.
Le client n'a pas laissé de commentaire.ANDREA H.
Le client n'a pas laissé de commentaire.Kelsy M.
Le client n'a pas laissé de commentaire.DESIREE A.
Check Car when Being Brought Backlloyd B.
Le client n'a pas laissé de commentaire.JAQUIL J.
Staff was quick, knowledgeable and professional. MerciROBERT G.
Le client n'a pas laissé de commentaire.KAMEELAH V.
Everything was great.. Thx againTANYA D.
Am still waiting for my email receiptMARCUSC R.
Le client n'a pas laissé de commentaire.ANNMARIE C.
Agate making an appointment to pick up a trailer the day before. I went to pick up the trailer and was denied to take the trailer because UHAUL don't have any wires on the 6 trailers at the location to be attached to my tuck. Which made me 2 hours later for my job. The gentleman wasn't at all concerned or apologetic about the situation. He told me it was my responsibility when on the contract it clearly says I'm responsible for having my trailer connection on my truck to be working when I pick up. Because of that I had to keep the trailer and 2nd day which wasn't my intention that cost me more money and made me late and look unprofessional for my client. I'd like some kinda help with this, it isn't rightâ€¦Nichcolas C.
N/A. Thanks Jeremy for your help.Carol K.
Le client n'a pas laissé de commentaire.Khashif S.
Been A Customer At This Location For Years Fast Easy Pick Up, With The Night Drop Option Check Yout Truck In Drop The Keys And Go Would Reccomned :)Johnny K.
Le client n'a pas laissé de commentaire.Myesha J.
Le client n'a pas laissé de commentaire.Robin W.
Le client n'a pas laissé de commentaire.James W.
I need someone to call me regarding the issue that occurred during my rental with you 862-888-2188staci M.
Le client n'a pas laissé de commentaire.MELISSA H.
Le client n'a pas laissé de commentaire.rachael W.
Le client n'a pas laissé de commentaire.kimberly J.
Le client n'a pas laissé de commentaire.CARLOS A.
Le client n'a pas laissé de commentaire.Ronnique D.
Le client n'a pas laissé de commentaire.Joanna M.
I was charged for 2 days. I rented for one day. Same day returnJOHN E.
Le client n'a pas laissé de commentaire.NICOLE B.
Le client n'a pas laissé de commentaire.GEOFFREY R.
Have the equipment delivered to location closest to customer. Have better running equipment.ANTHONY I.
The employee that greeted me was very respectful, clean and very knowledgeable of the U-Haul equipment. He also hooked up the trailer I rented and verbally gave me proper instructions on how to properly hook the trailer, which was seamless. The same employee checked me out on my return date. He is a true asset to your company. Thank you very much and keep up the good work.MARK S.
There was a nearby location, better stocked.JOHN B.
Did not have my truck. Was forced to downgrade. Also had to wait an additional hour for them to rectify the situation. Never got mattress pads I ordered. Didn't not have the right quantity for moving blankets. When returning the vehicle the rep was outside socializing with his friends that were parked on the premises. When asked if he was the rep he was very rude. Will not come back to this location ever.LAKIESHA T.
Le client n'a pas laissé de commentaire.MELISSA H.
Le client n'a pas laissé de commentaire.antonio B.
Le client n'a pas laissé de commentaire.roland G.
Le client n'a pas laissé de commentaire.Christine E.
I don't think you need to do anything because the service is great and customer service representative is very knowledgeable and carering so i don't think you need to do anything so as they say if it is not broken don't try to fix it thanksGLENWYN J.
Le client n'a pas laissé de commentaire.ABIMAEL M.
I would like to do a claim about my last rental, contract no 21911874. I did my reservation to pick up the vehicle 10' Moving Van at 22 PASSAIC AVE, KEARNY 10am on Sunday 5th. But when I arrived there, in a gas station, the only vehicle available was a Cargo Van. There wasn't nobody to talk with me and provide help. I had to call to the U-Haul to know what to do. After wait, the employee said I should go to another place to pick up the right car at 141 FREEWAY DR EAST, EAST ORANGE. Meanwhile I was getting late, I was paying people per hour to help with the moving, they were waiting for me and I had to take an Uber to go to the new address. That situation was totally unacceptable and inconvenient. Besides made me very stressed and worried. I request some position about that.VANESSALUISA V.
Le client n'a pas laissé de commentaire.RONALD G.
Great customer service!!!Jermaine S.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.JEFFERY R.
Le client n'a pas laissé de commentaire.JAMES P.
Le client n'a pas laissé de commentaire.GALONNDONTE W.
The only one that I go toWALTER W.
Have more truck.PIERRE D.
Le client n'a pas laissé de commentaire.Sheila T.
The guys were a great help Friendly and everything I would forever give them business Nadir Jorge and Jeremy thanks for making this experience smoothNATALIE M.
I left my ez pass in the van by accident, I called uhaul that night as soon as I realized. When I went back the next day the guy behind counter was profoundly unhelpful, telling me "it's gone bro"CHRISTOPHER T.
The customer service representative was very professional, knowledgeable of explaining the rules and regulations of your rental experience.DENNIS B.
Le client n'a pas laissé de commentaire.LENORA B.
Uhaul from NJ made my moving project become a nightmare. They couldn't find the trailer hitch for my car. The system said that the only location that had the part was in Staten Island - NY. They made me go there 2 times and pay 32 dollars in tolls plus one hour traffic for nothing! And I end up buying the trailer hitch from someone else, plus delayed my moving date in 2 days. Great! Isn't it?BRUNO S.
The office girl was so rude to me. I spent 2 hours I ordered the truck to calling to the U-Haul customer service to ask them tell her to give me a 26 foot truck what was reserved myself 4 days in advance. She said that doesn't trust me that I will return the truck on the same day. How it's looks into me. I have an reservation and I have to get a truck and your job is very simple to give me a key. Definitely don't recommend a service thereANDRIYM V.
Le client n'a pas laissé de commentaire.LIKISHA T.
Le client n'a pas laissé de commentaire.MARY D.
Le client n'a pas laissé de commentaire.Frank A.
Le client n'a pas laissé de commentaire.LEON A.
Le client n'a pas laissé de commentaire.Likisha T.
Le client n'a pas laissé de commentaire.Nichcolas C.
Le client n'a pas laissé de commentaire.EARLINE W.
Le client n'a pas laissé de commentaire.HILROY G.
Le client n'a pas laissé de commentaire.ROLAND G.
Le client n'a pas laissé de commentaire.DELLA M.
Le client n'a pas laissé de commentaire.PEARLIE N.
Jeremy was excellentPHILLIP W.
Le client n'a pas laissé de commentaire.LAWRENCE T.
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