My experience with the young man was totally different than my last visit. He was kind and c courteous. We picked up at 9 am Friday 1/21. Very good experience.VICTORIA L.
Customer Reviews for U-Haul of East Orange
Pour nous contacter
East Orange, NJ 07018
(Btwn Hawthorne & Gsp)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 6h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Hospitality quick and fastMAURICE K.
Excellent thankBOUKARY B.
My check in& out was excellent all the guys were warm and welcoming. Improvement-Equipment check on all vehicles and communicate appropriately to onsite team Be sure that the equipment that the sales rep , says is â€œavailable for usageâ€, is readily there onsite, not ask to stop at any u-hall and rent.ZOISA H.
Maybe more customer parking for overnight in a more secure locationLUIS R.
Le client n'a pas laissé de commentaire.CARL M.
Have more patientTHOMAS G.
Le client n'a pas laissé de commentaire.CLEVELAND M.
Le client n'a pas laissé de commentaire.BRIAN A.
check in and check out very friendlyALEX W.
The two guys working were friendly, knowledgeable and extremely helpful even though I came by just before closing and we were expecting a snowstorm. They're stand-up guys! Give â€˜em both raises because you're fortunate to have them and they deserve it!Ashaun A.
Le client n'a pas laissé de commentaire.YOLANDA W.
The staff is very friendly.Jia J.
Very expensive rental for truckKENNETH L.
Le client n'a pas laissé de commentaire.LAKESHA Y.
The service person that helped me first thing was very helpful and the guy who hooked up the trailer to my truck was quick and pleasant.William G.
Le client n'a pas laissé de commentaire.Cleveland M.
Great customer service! Everything went very smooth from mobile pickup to verification process with the reps at the desk and lastly the drop off attendant. Would definitely come back and recommend this uhaul location!!!Watson C.
There were only 42 miles till empty in the truck. None of the supplies that I ordered were included.Christian M.
Le client n'a pas laissé de commentaire.Fayoney H.
I had the unpleasant experience of my personal vehicle breaking down while towing a trailer from y'all , and I get the fact its not a vehicle but it's your equipment and if I'm a customer asking for assistance to return your property I thought I would have gotten some type of solution but instead I got that " it's my problem and I have to figure out how to get it back or I will be charged for an entire trailer !!!!" This was truly an eye opening experience for me ......... Your staff needs to have some Customer service training asap !!!!! I mange the service department for Jaguar and Land Rover for the last eight years and I've never been treated in this manner!!!!!( not that it should matter who I am or where I work )ROGER B.
Le client n'a pas laissé de commentaire.Asiyaleff P.
Le client n'a pas laissé de commentaire.KAREN G.
Make sure there is always a hand truck in the trucks. Also, if a customer is late by a an hour or two and they bring back the truck, don't charge them another full dayANAS K.
Le client n'a pas laissé de commentaire.JOSEPH W.
Le client n'a pas laissé de commentaire.IAN C.
My rental was delayed over 40 minutes because of procedure. I was required to take a self photo of myself, take a pic of the front and back of my driver's license and to provide a reference. All of this should have been asked at the time I initially made the reservation.Najm S.
Le client n'a pas laissé de commentaire.Felicia M.
Keep doing what you are doing!! The staff there are great and have Wonderful Customer Service!!JEANINE J.
The young man that checked me in was Awesome!SHERRY P.
Great serviceABDOU N.
Le client n'a pas laissé de commentaire.LESLIE C.
Le client n'a pas laissé de commentaire.SARAH A.
Le client n'a pas laissé de commentaire.QUERIDA W.
Pleasant workersKhashif S.
Le client n'a pas laissé de commentaire.Katerina M.
Le client n'a pas laissé de commentaire.NELSON P.
Online return. Had problems with getting location to share even though location was on.SHANIECE S.
The after hours return was a bit more problematic. I didn't realize I had to take the photos of the inside of the truck and back of the truck during the process. So, I took the photos before and thought I could upload them that way. It took me over 20 minutes to figure it out. I finally got the portal to work. I would have given the customer just a little more information on that in order to make the process a little easier. But now that I know, I can say I would definitely use their services again. The reservation process was much easier.SHELIA G.
Le client n'a pas laissé de commentaire.TAMIA C.
have the associates explain all details in renting a Uhaul. EX ( gas, If over time of returning equipment, mileage use over the what was given & not charging customer credit card without a consent on why )Tina B.
Le client n'a pas laissé de commentaire.ANDREW C.
Have the availability to make cash transactions for customers who want to purchase supplies and want to pay cash for the suppliesSHAWN J.
Le client n'a pas laissé de commentaire.RICHARD S.
Le client n'a pas laissé de commentaire.CYRONANEIL J.
Is a good place to rent a truck ðŸš›JUAN D.
I'm not so sure ..MARK G.
Le client n'a pas laissé de commentaire.MIRIAM T.
Le client n'a pas laissé de commentaire.SHENITA C.
Le client n'a pas laissé de commentaire.JESUS C.
Continue to do what you are doingNORMAN B.
Le client n'a pas laissé de commentaire.BRIAN R.
Le client n'a pas laissé de commentaire.FRED C.
Fix payment devices for more payment options, train employees on an easy and speedy checkout, and prepare the trucks and tools beforehand for reservations.ANNABELLE A.
Le client n'a pas laissé de commentaire.JUAN F.
The staff was very polite and very professional and really knows how to treat the customers all of them are Peope's person'sCLEVELAND M.
I have always used U-Haul Rental, mainly the men and women in charge are knowledgeable, friendly and hospitable. The young man that rented me the truck was extremely nice and helpful, his name was Nadir Stevens, knows the business. Madge WilsonMADGE W.
I've been used this locations for 98 % of my moves over the last 20 years. It has improved TREMENDOUSLY! The store set up and customer service was great! Even the truck lot was clean and well organized.CHRISTINE W.
Le client n'a pas laissé de commentaire.DARREN J.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.IMAN B.
Le client n'a pas laissé de commentaire.Cera M.
Le client n'a pas laissé de commentaire.DAQUAN D.
Have someone there to help offload trailers.BHARAT N.
Loved the service was in and out both receiving and returning. Guys were greatEDWARD C.
Le client n'a pas laissé de commentaire.KAREEM M.
Nothing, the customer service was very courteous and helpful.EMBLING C.
Not to charge the customer for two days like I was,In the same 24 hr time frame...I need to speak with customer service..CARL T.
Le client n'a pas laissé de commentaire.Rhonda C.
Le client n'a pas laissé de commentaire.MONIQUE W.
Le client n'a pas laissé de commentaire.MARSHA R.
Le client n'a pas laissé de commentaire.abdulwali A.
over chargeKOUDOUGOU N.
Refund me the money for giving me a damage trailer .. Almost kill my self with a damage trailer ..SAMUEL JOSE V.
Le client n'a pas laissé de commentaire.LAMONT M.
Le client n'a pas laissé de commentaire.Otis H.
Le client n'a pas laissé de commentaire.SHAQUANA W.
Le client n'a pas laissé de commentaire.Tyshon C.
Le client n'a pas laissé de commentaire.Debra P.
Le client n'a pas laissé de commentaire.CLAUDE B.
All GreatKAREN G.
Le client n'a pas laissé de commentaire.MICHELE C.
Le client n'a pas laissé de commentaire.EZEKIEL H.
Unfortunately I do not have the option to review the location I made the reservation through (Newark: U-Haul Moving & Storage of Newark-Orange St Station). I reserved the "GUARANTEED VEHICLE RESERVATION", arrived on time, only to be told at arrival that my vehicle was not available and I had to 1- find transportation to the new location, and 2- make it there within 15 minutes to secure my vehicle. Incredible. In the end, I was forced to leave 1 hour later than expected which ensued in horrible traffic and caused my rental to extend 2 hours beyond my anticipated return date. This cost me more in time fees and gas. The "guaranteed vehicle reservation" said I would receive $50 if my vehicle was not available. I am shocked that I was even charged at all with this mishap, but on top of that, I have called multiple times to both the direct store and overall help hotline and have been unable to talk to a single person who will honor that "guarantee". Terrible service and a lack of accountability- Horrible!Diego V.
Quick easy check in and outCassandra J.
Le client n'a pas laissé de commentaire.ALFREDO B.
Le client n'a pas laissé de commentaire.Christina S.
Le client n'a pas laissé de commentaire.QUANTA H.
Le client n'a pas laissé de commentaire.HENRY O.
no improvements necessary!TIMOTHY S.
Le client n'a pas laissé de commentaire.FONDA D.
I reserved the truck about 5 days before my move, 8 am pick up . After arriving to the location we were notified that the 15 foot truck that we had reserved was not brought back by the other customers the night before so we were just out of luck and had to call the 1800 number for Uhaul . So I called the 1800 number and the representative was very dismissive and misleading but we thought she had assisted us in reserving another 15 foot truck at another location for a 8:15 pick up about 10 minutes away only for us to arrive to that location and be told that representative messed up our reservation and they did not have the 15 foot truck available . However they were very nice, lowered the mileage on the truck and did their best with accommodating us with a 10 foot truck and equipment . The 10 foot truck made our move exhausting . I will not be using Uhaul again anytime soon .Alteriek S.
Le client n'a pas laissé de commentaire.ADRIAN H.
Le client n'a pas laissé de commentaire.CHERYL E.
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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