Customer Reviews for U-Haul of East Orange

5797 reviews

141 Freeway Dr East   East Orange, NJ 07018
(Btwn Hawthorne & Gsp)

(973) 676-5824

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(973) 676-5824

141 Freeway Dr East
East Orange, NJ 07018
(Btwn Hawthorne & Gsp)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Customer did not leave a comment.

SCOTT S. 
Rating:
3

Customer did not leave a comment.

Jason C. 
Rating:
5

Customer did not leave a comment.

JOSEPHA S. 
Rating:
4

Customer did not leave a comment.

ROCHELLE B. 
Rating:
4

Customer did not leave a comment.

OTIS L. 
Rating:
1

The worker was 45 minutes late to work. I was waiting for them to show up so I can pick up my U-Haul.

CHAD P. 
Rating:
5

Customer did not leave a comment.

Keisha M. 
Rating:
4

Couldn't turn the car in the on

CHERYL P. 
Rating:
3

Very expensive

Hector F. 
Rating:
5

Great job

VOLCY P. 
Rating:
5

Customer did not leave a comment.

Darryl J. 
Rating:
5

Although I've always received great service this time around I decided to wipe the steering wheel and it was very dirty. I do understand that there are a lot of vehicles to tend to I was still quite disappointed. Because of COVID I would expect a thorough wipe down after every use. Please consider safety for everyone! Thank you!

FELICIA G. 
Rating:
5

Customer did not leave a comment.

Nicholas R. 
Rating:
5

I returned to Freeway Drive. I appreciate being called by name. The service, both starting out and returning was quick and efficient.

JAMES W. 
Rating:
5

The Young Lady was a excellent help give her a raise

ANDRE L. 
Rating:
5

Customer did not leave a comment.

AJEE J. 
Rating:
3

Smell of cigarettes in the truck better cleaning and better check of vehicle with customer I got the truck and my receipt with the miles didn't match what the truck had it was 4 miles more and I couldn't get back in the long line they had because I had all my helpers waiting

Omar R. 
Rating:
5

Customer did not leave a comment.

David V. 
Rating:
5

Good service

NELSON C. 
Rating:
5

Customer did not leave a comment.

NIKITA C. 
Rating:
5

Customer did not leave a comment.

GABRELLED P. 
Rating:
4

Customer did not leave a comment.

Nathaniel F. 
Rating:
5

Customer did not leave a comment.

ALIM Q. 
Rating:
5

Customer did not leave a comment.

PATRICIA W. 
Rating:
5

Customer did not leave a comment.

JOHN L. 
Rating:
5

Customer did not leave a comment.

DARRELL J. 
Rating:
5

Customer did not leave a comment.

ANTHONY P. 
Rating:
5

A great job

ERICA H. 
Rating:
1

Customer did not leave a comment.

Jessica K. 
Rating:
5

Customer did not leave a comment.

EBONIE C. 
Rating:
5

Customer did not leave a comment.

KRYSTAL M. 
Rating:
5

Francisco is as professional as they come!!

Henry P. 
Rating:
5

everyone was very professional

JAMES M. 
Rating:
3

Customer did not leave a comment.

KIRK F. 
Rating:
4

Service was quick an painless

Michael T. 
Rating:
4

Pretty good

ANDREW H. 
Rating:
1

I had issues with customer service give wrong information and quote and was told they were putting in an Escalation for the manager to call me back from the east orange location. I have reached out several times to try to contact a manager as well and he has still not gotten back in touch with me. My experience was horrible!

SHAHANNA F. 
Rating:
2

I was so upset I had no headlights and I was very afraid driving the truck back to the lot with the hazard lights on and I even had gotten pulled over by the police that was so embarrassing I can not believe that they would put people's lives at risk like that

KAIIMA S. 
Rating:
4

I had good time with manager on last Saturday

RAUL M. 
Rating:
4

Customer did not leave a comment.

KIANAI L. 
Rating:
3

Customer did not leave a comment.

SEAN B. 
Rating:
4

Customer did not leave a comment.

LOVSKY L. 
Rating:
5

Very nice staff

BRIAN B. 
Rating:
5

Customer did not leave a comment.

GLORIA W. 
Rating:
4

BESIZE THE SALE AGENT SHOWING UP AT 7:25 am when the store suppose to open at 7:oo am i had no promblem with her service

RONNIE M. 
Rating:
1

Every time I've came to this location they ha e over charge me for my rental and then bleam me for not taking a picture of my gas and miles I rented a truck twice this week and there's always a problem not happy at all

ABDULJABB A. 
Rating:
5

Customer did not leave a comment.

WALI M. 
Rating:
5

Customer did not leave a comment.

DAUGER A. 
Rating:
4

The services I received during this visit was quite impressive

Philip O. 
Rating:
5

Customer did not leave a comment.

LESLIE M. 
Rating:
5

Customer did not leave a comment.

ALFREDO O. 
Rating:
5

Customer did not leave a comment.

Andre F. 
Rating:
3

I barely used 1 gallon of gas and was charged 18 $for 4 gallons of gas. Really!

SIDNEY R. 
Rating:
5

I was satisfied with your service. So therefore I would not change anything.

DELIA D. 
Rating:
4

Nothing

CHERRY B. 
Rating:
1

I would never ever recommend to anyone! This is the second time i was over charged! I will NEVER EVER use this company again!

Davion P. 
Rating:
5

Customer did not leave a comment.

IVAN D. 
Rating:
5

Excellent Service

ROBERTJOSEPH B. 
Rating:
5

More pick up trucks

NELSON C. 
Rating:
5

Customer did not leave a comment.

SHAANNA W. 
Rating:
5

Very good service

ZAHIR A. 
Rating:
4

Customer did not leave a comment.

DECEMBER F. 
Rating:
5

Customer did not leave a comment.

FITZROY M. 
Rating:
3

Customer did not leave a comment.

ROSALYN D. 
Rating:
4

Employees must improve their behavior specifically some male employees.

Yves B. 
Rating:
5

Customer did not leave a comment.

Ashon S. 
Rating:
4

Only one person at counter - so the line was a bit long, but the counter person was very courteous, knowledgeable and efficient, so the time was acceptable. (Saturday morning rush).

thomas C. 
Rating:
5

Customer did not leave a comment.

Samad J. 
Rating:
3

I only used this van for 3 hours (almost). Rented a 10 foot truck from uhaul in Bloomfield a week earlier for 5 hours and there was only a 30 difference. So something doesn't add up. Won't be going back

DANIEL A. 
Rating:
3

Was closed when arrived.

Steven R. 
Rating:
3

A 45,58 rental turned into 158 because of mileage. Im not sure when that changed but this will be my last time renting. When I returned the vehicle the rep was rude also.

DERRICK W. 
Rating:
1

Reservation means nothing to Uhaul.

Ashley G. 
Rating:
5

Customer did not leave a comment.

Alyce W. 
Rating:
5

Customer did not leave a comment.

RICHARD L. 
Rating:
5

Customer did not leave a comment.

CLELAND H. 
Rating:
5

Customer did not leave a comment.

john D. 
Rating:
5

Customer did not leave a comment.

Shilpi D. 
Rating:
5

Great

BOBSON V. 
Rating:
5

Customer did not leave a comment.

JONATHAN B. 
Rating:
5

Customer did not leave a comment.

KRYSTLEHELEN H. 
Rating:
5

Customer did not leave a comment.

NATIMA L. 
Rating:
5

Used This Location For Years Equipment Always In Tack Never Had A Problem

Johnny K. 
Rating:
4

Customer did not leave a comment.

SHAQUAN B. 
Rating:
5

Customer did not leave a comment.

Markette P. 
Rating:
3

Using the online option to book a reservation was a horrible experience. I still had to enter the store to make a payment even though I had already uploaded my credit online to reserve the equipment. I had to dispute all areas of the equipment because the previous damages were not identifiable during the online checkout. I literally had to spend 25 minutes to upload pictures at of previous damages at checkout. The online process didn't make the process smoother. The truck wasn"t as clean as I would have liked. I had to wipe down the driver's area which was very dusty.

DWIGHT W. 
Rating:
4

Nothing good service

Barry H. 
Rating:
5

The best place to rent truck and fast clean everything was good

DARNELLA S. 
Rating:
5

Your on point

PENNY J. 
Rating:
5

Customer did not leave a comment.

Chris M. 
Rating:
5

Customer did not leave a comment.

JENNIFER L. 
Rating:
5

Customer did not leave a comment.

SHELDON G. 
Rating:
5

The gentleman came out a greeted me in the parking lot and set my trailer on my truck for me. Very helpful and efficient.

Joshua M. 
Rating:
5

Customer did not leave a comment.

kevin J. 
Rating:
5

Customer did not leave a comment.

Brian B. 
Rating:
4

During dropoff no one checked the vehicle. I was told just leave keys on seat and leave.

LATANYA M. 
Rating:
5

Everyone was courteous, respectful, helpful , quick and efficient. Every employee i interacted with inside and outside of the building went out of their way to ensure that everything went smooth and we were completely satisfied.

Nialoni J. 
Rating:
5

Service was Great

SIDNEY W. 
Rating:
2

Customer did not leave a comment.

KHAWLAH A. 
Rating:
5

There was a situation with the van I rented and the staff at this location went above and beyond to make sure that I was safe and the issue was resolved. I truly appreciated all they did!

BRANDI W. 
Rating:
3

Door latch for trailer was not function properly. Caused the door to get stuck open 2 times. Upon return, gentleman walked outside if trailer but never opened it before I left. This mechanical issue would be discovered if trailer was fully inspected each time it is deployed.

STUART M. 
No reviews have been submitted for this location.

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