Évaluations des clients U-Haul of Elysian Field

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Elysian Field

Cote générale :

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JAMES D.
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Habeeb at the front desk was great. The man who worked with us today when we brought it back was great too. Good service by both gentlemen.

PAUL A.
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Le client n'a pas laissé de commentaire.

John Caswell C.
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Le client n'a pas laissé de commentaire.

TAMILLA J.
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Nothing!!!

Gregory M.
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Le client n'a pas laissé de commentaire.

Terrence M.
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To improve the customer experience. When I walked into the building there were 2 individual's sitting there and fail to acknowledge me as a customer. Once I finally got recognized the process went pretty smooth. Also, they after proceeding to ask if the location was 24 hours and how to proceed to leave the truck and keys after they closed the office they were unclear and provided little to no direction. I think an improvement there can help improve peoples experiences.

EBONY A.
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Le client n'a pas laissé de commentaire.

KARI LEE B.
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Le client n'a pas laissé de commentaire.

BARRY S.
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Nothing, they were awesome!!

LAURIE P.
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Poor Service the guy was completely rude.I asked questions and was totally rude did not answer .He was speaking to another co worker about how he fucking hated working here and they could all kiss his ass .that he hates working with the one way people ...un professional

CRAIG P.
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No issues or problems. Manager was courteous and helpful and the vehicle and supplies were ready when I arrived

RICHARD D.
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Le client n'a pas laissé de commentaire.

Chad C.
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Le client n'a pas laissé de commentaire.

Andrew C.
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Le client n'a pas laissé de commentaire.

Zenglin Z.
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Le client n'a pas laissé de commentaire.

Nicholas E.
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Le client n'a pas laissé de commentaire.

SHERITA B.
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The only problem is the staffing issue. The customer service was great, but the wait time to get service from a clerk was not pleasant due to them being short of staff, which is no fault of their own

Alexandra P.
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Le client n'a pas laissé de commentaire.

Chris M.
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Le client n'a pas laissé de commentaire.

Antonio W.
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More staff on duty to assist customers

NaKesha B.
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Le client n'a pas laissé de commentaire.

Sharia Y.
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Le client n'a pas laissé de commentaire.

JASON R.
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Le client n'a pas laissé de commentaire.

CEDANEO L.
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Le client n'a pas laissé de commentaire.

NaKesha B.
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Le client n'a pas laissé de commentaire.

ALAY J.
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Le client n'a pas laissé de commentaire.

Chandramouli V.
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Le client n'a pas laissé de commentaire.

Noelle T.
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Incredible service. Thank you!

STEPHEN L.
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Le client n'a pas laissé de commentaire.

Amanda D.
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Le client n'a pas laissé de commentaire.

Sophia T.
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Le client n'a pas laissé de commentaire.

Austin S.
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Le client n'a pas laissé de commentaire.

KENNETH L.
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Le client n'a pas laissé de commentaire.

Rhonda J.
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Le client n'a pas laissé de commentaire.

Chad K.
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Very fast, very efficient, and very nice staff

James M.
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Took 8-10 minutes before I was waited on (I stayed in the vehicle, in the Return lane).

Andrew T.
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Le client n'a pas laissé de commentaire.

Kyle E.
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Le client n'a pas laissé de commentaire.

JAMES T.
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Le client n'a pas laissé de commentaire.

Robbert S.
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Not give me a broken trailer

Richard C.
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Le client n'a pas laissé de commentaire.

Ken C.
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Le client n'a pas laissé de commentaire.

MICHAEL F.
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Le client n'a pas laissé de commentaire.

BRIAN M.
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Don't rent this truck!!! To charge as much as you did, it should be in good working condition. In this case, it was a nightmare. Driver's side door bad, creating an ultra-loud and cold wind tunnel inside the cab. It has clearly been like this for a while judging by the rust on the messed up door sections. No discount or solution offered. I'm going Penske from now on.

DEAN P.
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David Hamilton took care of me and was great!

ALEXIS R.
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Le client n'a pas laissé de commentaire.

Synthia L.
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Le client n'a pas laissé de commentaire.

RICKY C.
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Le client n'a pas laissé de commentaire.

AGEE G.
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Le client n'a pas laissé de commentaire.

MORGAN G.
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Le client n'a pas laissé de commentaire.

Nicholas T.
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Great service. Mr. Trey always courteous and respectful.

Krista T.
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Make the refueling options more prominent. The man who I returned the keys to seemed to be the only one who knew what he was doing.

MARTINLLOYD R.
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Quick and efficient. Being in-town, just a little tight on space.

Madeline A.
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Truck had an accident before me it was not clean or sanitize.

Matthew E.
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Le client n'a pas laissé de commentaire.

Aren S.
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It was very difficult & time-consuming to try to use the phone app service. Also, the in-store process was so slow (45 minutes-1 hour), supposedly because of computer issues. We almost didn't make it to the destination we rented the u-haul truck for in the first place. Please find a way to simplify this process!

Brian M.
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Employees weren't wearing masks or not wearing them properly. Wait times were very long. Digital check-in and drop-off don't work very well when the keys still have to picked up and dropped off with an employee; it might have sped up the process slightly, but not much. The truck was great and what we wanted, but the service at this location is lacking.

MOHAMED A.
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Le client n'a pas laissé de commentaire.

David H.
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Le client n'a pas laissé de commentaire.

Koffi K.
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I do like it

ALEXANDER J.
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I was wait 25 mint store manager is cell phone chatting somebody ppl wait in line always do it. Because This no Frist time rent

WHITNEY E.
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Le client n'a pas laissé de commentaire.

NATHAN O.
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Understaffed. I have no clue if it's a hiring problem or poor wages but this place is not functioning well

WILLIAM G.
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Le client n'a pas laissé de commentaire.

KERRY S.
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Trey was amazing, both in terms of service and running the excellent operation. The truck was the cleanest I've every used! This was my first time using this location and I will go back every time I need a truck!

Timothy K.
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Trey got right on it when I pulled in and had me out the door very quickly.

Stephan R.
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I had an amazing experience and will absolutely use the same location again! Great service great equipment and very helpful employees!

Lanny C.
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Le client n'a pas laissé de commentaire.

CHARLES P.
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None

William R.
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Le client n'a pas laissé de commentaire.

TERRY W.
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Le client n'a pas laissé de commentaire.

Emmitt K.
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Le client n'a pas laissé de commentaire.

CRYSLYNN W.
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Le client n'a pas laissé de commentaire.

Liban A.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

Ashley B.
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Trey is the best manager this store has had! They only thing that would help this store is getting him someone else at the counter that can work fast. I will always continue to go to this U-Haul because of all the wonderful experiences I have had.

Ronald S.
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Le client n'a pas laissé de commentaire.

GINA S.
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Le client n'a pas laissé de commentaire.

Anthony D.
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I couldn't ask for better service the gentleman who i rented the truck from at the counter was excellent. He was extremely friendly and went over all the details with me. The gentleman who checked my truck back in was the same he was very professional.

Jonathan M.
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I couldn't get the application or website to verify my location. One employee seemed to not care at all whenever I voiced my concern and he walked away after asking me to move my vehicle. I spoke with another man who was very helpful and understanding. He then proceeded to help me detach the trailer. I appreciated his help after a long day of moving.

Alfonso N.
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there was yes one person to take care of a line with 10 people. Lucky me that I was second in line, but it tooks luke 30 minutes wait

SAM N.
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You need more people in the front desk customers be waiting for a while. Only one person in the counter

RAYBURN K.
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Le client n'a pas laissé de commentaire.

MARIA S.
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Le client n'a pas laissé de commentaire.

Keith W.
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Tried to do pickup outside and after going through all that I still had to go in for key. The owner was rude and acted like he hated his job. There was another worker there that seemed nicer. I would not work for the owner. Not only was he rude, I got home and I had no dollies, furniture carts or pads I had PAID for! I called them and they said.. we didn't have them.. i asked would I be credited for them. The worker was nice about credit and told me I would get $112 credit. I got email with credit confirmation of ONLY $72. After all this.. Uhaul had the audacity to call me and ask me could I bring the truck back Friday instead of Saturday like I paid for.. they needed it for Saturday. The lady was super nice though and I told her I had planned to return Friday anyway. I told her about my nightmare. She said she would credit the difference from $112 to $72 but I did not get confirmation email. I have already told everyone I know not to ever go here. Social media posts coming as well. I have used uhaul many times in past but this was not only the worst rental truck experiences I have it was one of the worst I've had in the entire service industry. I would recommend secret shipping the Nolensvillde location today. The owner is not representing your company well. I honestly should get credit for a day of rental since I took back a day early and really the ENTIRE balance did this nightmare.

RICKY C.
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Le client n'a pas laissé de commentaire.

Juliet D.
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Very nice and helpful!!

FAITH R.
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N/A

RICKY C.
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Le client n'a pas laissé de commentaire.

Letty G.
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Always professional. First name basis. Prompt.

Lawrence R.
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Le client n'a pas laissé de commentaire.

Jana Marie H.
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The staff at this Uhaul location were awful. The manager was the person who helped me pick up my equipment and he was an absolute jerk, was not helpful, was condescending during the process. When I dropped off the truck rental one employee was yelling at another employee while assisting a customer and was using the same condescending language the manager had used with me during pick up. DO BETTER.

Benjamin C.
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The gentleman who checked us out was a breath of fresh air! While professional and helpful, he was funny and down to earth. These days everyone is so serious and so disconnected from one another. It warmed our hearts to have that genuine human experience.

Kristin H.
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Le client n'a pas laissé de commentaire.

Kacharius B.
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Le client n'a pas laissé de commentaire.

Ro L.
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Le client n'a pas laissé de commentaire.

KENNETH J.
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Mr. Trey was very helpful and provided an exceptional experience.

Shevan K.
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Le client n'a pas laissé de commentaire.

BRUCE S.
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These guys were absolutely Great, a real pleasure to do business with Thank you

KRISTI W.
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The overall use of the Uboxes was as expected; the dropoff/pickup process was seamless, we had just enough space, and you provided plenty of moving blankets. Our biggest frustration was with customer service/communication. We had to spend hours on the phone with multiple locations, being transferred from one person to another in order to get the help we needed with our move. This is something that PODS does a much better job with.

Bo W. | Expérience générale |
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Poor management!! I scheduled to pick up my U-Box but when my local movers came in they were told that the U-BOX was not ready and the store staff said he could not move the U-Box out of storage.

Katie K. | Expérience générale |
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Nice location

SHAUN J. | Expérience générale |
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Over charged for my u-Boxes.

Bradley A. | Expérience générale |
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Great experience.

Sunhaeng L. | Expérience générale |
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Great service!

Non reviews have been submitted for this location.

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