Évaluations des clients U-Haul of Elysian Field

They just stood there and would not help anyone.

The staff was friendly and efficient, it wasn't their fault that they were hit with 10 people at once. They did a great job!!

I was extremely happy. The staff was courteous and I was in and out quickly.

Smooth as silk. Love that open trailer.

Friendly staff, easy process to pick up and return, accessible location!

They completely disregarded the fact that I was fleeing severe domestic violence and added charges to my uhaul bill. I was forced to drop off truck to a different location. I was afraid for my life.

Yes. However I was scheduled for a different drop off and that location would not accept my equipment.

I had to move and drive at night, the speedometer/dashboard light was out! I had to use my phone to see what speed I was traveling. Worth experience

It took an hour to get the truck and I had a reservation. Employees were slow and taking personal calls while dealing with customers. After using the truck I returned it and handed the keys over to the employee who check us in then got a call 20 mins later asking where the keys were. I had to call and tell them that I had handed the keys to an employee! A trial of patience and incompetence. Truly terrible

N/A

Stop chargeing so much for over mileage when the customer do not know the future of moving. Because everybody knows on moving anything could happen and y'all are making us pay for life and moving. It never was like that before when you rent it from U-Haul now you have to pay to get the truck and when you bring it back you have to pay again if you go over mileage and the pay is expensive

This place feels like no one is in charge. Depressing place, unhappy employees. Not a great experience.

The guy who helped me was nice but there was another guy working there that was exceptionally rude.

Contactless key retrieval would be appreciated, especially during Covid-19.

Workers don't know what they're doing. Charged me for double the miles I actually drove

General manager was great! Very personable.

Employees very rude and not very helpful.

Move to a better location and allow people to return the Uhaul truck to any location within 10 miles

I had really good customer service from reservations to pick up and drop off

The crew is friendly and helpful.

Both employees did not wear masks at any time during all customer interactions I witnessed. The utility dolly I reserved was not available. He tried to replace it with a furniture dolly, which is not at all similar. When I requested it be replaced by an appliance dolly he tried to charge me more money. The appliance dolly was so heavy we barely used it. The radio in the truck was completely dead. I planned to use it for navigation and hands free phone. There was a hole above moms attic. Water got in through the back.

I reserved a pickup truck online and when I got to the location they did not have a the truck despite the system allowing me to book one. I also requested a dolly and when I arrived they did not have a standard size dolly. They brought out a small green 'emergency dolly' from the back. There was also open bickering between the employees and visible frustration being taken out on the customers. Not very organized.

The manager came in and fixed a issue we were having in a nano second. He was old- school and I appreciate his down to business attitude!

I think the owner is the one who helped me out pretty close to closing. Extremely friendly, informative, and helpful and I appreciate that they are taking COVID precautions. Thank you for making moving an easy process!!

Habeeb at the front desk was great. The man who worked with us today when we brought it back was great too. Good service by both gentlemen.

Nothing!!!

To improve the customer experience. When I walked into the building there were 2 individual's sitting there and fail to acknowledge me as a customer. Once I finally got recognized the process went pretty smooth. Also, they after proceeding to ask if the location was 24 hours and how to proceed to leave the truck and keys after they closed the office they were unclear and provided little to no direction. I think an improvement there can help improve peoples experiences.

Nothing, they were awesome!!

Poor Service the guy was completely rude.I asked questions and was totally rude did not answer .He was speaking to another co worker about how he fucking hated working here and they could all kiss his ass .that he hates working with the one way people ...un professional

No issues or problems. Manager was courteous and helpful and the vehicle and supplies were ready when I arrived

The only problem is the staffing issue. The customer service was great, but the wait time to get service from a clerk was not pleasant due to them being short of staff, which is no fault of their own

More staff on duty to assist customers

Incredible service. Thank you!

Very fast, very efficient, and very nice staff

Took 8-10 minutes before I was waited on (I stayed in the vehicle, in the Return lane).

Not give me a broken trailer

Don't rent this truck!!! To charge as much as you did, it should be in good working condition. In this case, it was a nightmare. Driver's side door bad, creating an ultra-loud and cold wind tunnel inside the cab. It has clearly been like this for a while judging by the rust on the messed up door sections. No discount or solution offered. I'm going Penske from now on.

David Hamilton took care of me and was great!

Great service. Mr. Trey always courteous and respectful.

Make the refueling options more prominent. The man who I returned the keys to seemed to be the only one who knew what he was doing.

Quick and efficient. Being in-town, just a little tight on space.

Truck had an accident before me it was not clean or sanitize.

It was very difficult & time-consuming to try to use the phone app service. Also, the in-store process was so slow (45 minutes-1 hour), supposedly because of computer issues. We almost didn't make it to the destination we rented the u-haul truck for in the first place. Please find a way to simplify this process!

Employees weren't wearing masks or not wearing them properly. Wait times were very long. Digital check-in and drop-off don't work very well when the keys still have to picked up and dropped off with an employee; it might have sped up the process slightly, but not much. The truck was great and what we wanted, but the service at this location is lacking.

I do like it

I was wait 25 mint store manager is cell phone chatting somebody ppl wait in line always do it. Because This no Frist time rent

Poor management!! I scheduled to pick up my U-Box but when my local movers came in they were told that the U-BOX was not ready and the store staff said he could not move the U-Box out of storage.

Nice location

Over charged for my u-Boxes.

Great experience.

Great service!