U-Haul of Elysian Field

Évaluation :

5

Habeeb at the front desk was great. The man who worked with us today when we brought it back was great too. Good service by both gentlemen.

Évaluation :

5

Nothing!!!

Évaluation :

4

To improve the customer experience. When I walked into the building there were 2 individual's sitting there and fail to acknowledge me as a customer. Once I finally got recognized the process went pretty smooth. Also, they after proceeding to ask if the location was 24 hours and how to proceed to leave the truck and keys after they closed the office they were unclear and provided little to no direction. I think an improvement there can help improve peoples experiences.

Évaluation :

5

Nothing, they were awesome!!

Évaluation :

1

Poor Service the guy was completely rude.I asked questions and was totally rude did not answer .He was speaking to another co worker about how he fucking hated working here and they could all kiss his ass .that he hates working with the one way people ...un professional

Évaluation :

5

No issues or problems. Manager was courteous and helpful and the vehicle and supplies were ready when I arrived

Évaluation :

5

The only problem is the staffing issue. The customer service was great, but the wait time to get service from a clerk was not pleasant due to them being short of staff, which is no fault of their own

Évaluation :

3

More staff on duty to assist customers

Évaluation :

5

Incredible service. Thank you!

Évaluation :

5

Very fast, very efficient, and very nice staff

Évaluation :

4

Took 8-10 minutes before I was waited on (I stayed in the vehicle, in the Return lane).

Évaluation :

1

Not give me a broken trailer

Évaluation :

3

Don't rent this truck!!! To charge as much as you did, it should be in good working condition. In this case, it was a nightmare. Driver's side door bad, creating an ultra-loud and cold wind tunnel inside the cab. It has clearly been like this for a while judging by the rust on the messed up door sections. No discount or solution offered. I'm going Penske from now on.

Évaluation :

5

David Hamilton took care of me and was great!

Évaluation :

5

Great service. Mr. Trey always courteous and respectful.

Évaluation :

3

Make the refueling options more prominent. The man who I returned the keys to seemed to be the only one who knew what he was doing.

Évaluation :

4

Quick and efficient. Being in-town, just a little tight on space.

Évaluation :

3

Truck had an accident before me it was not clean or sanitize.

Évaluation :

3

It was very difficult & time-consuming to try to use the phone app service. Also, the in-store process was so slow (45 minutes-1 hour), supposedly because of computer issues. We almost didn't make it to the destination we rented the u-haul truck for in the first place. Please find a way to simplify this process!

Évaluation :

2

Employees weren't wearing masks or not wearing them properly. Wait times were very long. Digital check-in and drop-off don't work very well when the keys still have to picked up and dropped off with an employee; it might have sped up the process slightly, but not much. The truck was great and what we wanted, but the service at this location is lacking.

Évaluation :

5

I do like it

Évaluation :

4

I was wait 25 mint store manager is cell phone chatting somebody ppl wait in line always do it. Because This no Frist time rent

Évaluation :

1

Understaffed. I have no clue if it's a hiring problem or poor wages but this place is not functioning well

Évaluation :

5

Trey was amazing, both in terms of service and running the excellent operation. The truck was the cleanest I've every used! This was my first time using this location and I will go back every time I need a truck!

Évaluation :

5

Trey got right on it when I pulled in and had me out the door very quickly.

Évaluation :

5

I had an amazing experience and will absolutely use the same location again! Great service great equipment and very helpful employees!

Évaluation :

5

Aucun

Évaluation :

5

Trey is the best manager this store has had! They only thing that would help this store is getting him someone else at the counter that can work fast. I will always continue to go to this U-Haul because of all the wonderful experiences I have had.

Évaluation :

5

I couldn't ask for better service the gentleman who i rented the truck from at the counter was excellent. He was extremely friendly and went over all the details with me. The gentleman who checked my truck back in was the same he was very professional.

Évaluation :

3

I couldn't get the application or website to verify my location. One employee seemed to not care at all whenever I voiced my concern and he walked away after asking me to move my vehicle. I spoke with another man who was very helpful and understanding. He then proceeded to help me detach the trailer. I appreciated his help after a long day of moving.

Évaluation :

5

there was yes one person to take care of a line with 10 people. Lucky me that I was second in line, but it tooks luke 30 minutes wait

Évaluation :

2

You need more people in the front desk customers be waiting for a while. Only one person in the counter

Évaluation :

1

Tried to do pickup outside and after going through all that I still had to go in for key. The owner was rude and acted like he hated his job. There was another worker there that seemed nicer. I would not work for the owner. Not only was he rude, I got home and I had no dollies, furniture carts or pads I had PAID for! I called them and they said.. we didn't have them.. i asked would I be credited for them. The worker was nice about credit and told me I would get 112 $credit. I got email with credit confirmation of ONLY 72 $. After all this.. Uhaul had the audacity to call me and ask me could I bring the truck back Friday instead of Saturday like I paid for.. they needed it for Saturday. The lady was super nice though and I told her I had planned to return Friday anyway. I told her about my nightmare. She said she would credit the difference from 112 $to 72 $but I did not get confirmation email. I have already told everyone I know not to ever go here. Social media posts coming as well. I have used uhaul many times in past but this was not only the worst rental truck experiences I have it was one of the worst I've had in the entire service industry. I would recommend secret shipping the Nolensvillde location today. The owner is not representing your company well. I honestly should get credit for a day of rental since I took back a day early and really the ENTIRE balance did this nightmare.

Évaluation :

5

Very nice and helpful!!

Évaluation :

4

S.O.

Évaluation :

3

Always professional. First name basis. Prompt.

Évaluation :

1

The staff at this Uhaul location were awful. The manager was the person who helped me pick up my equipment and he was an absolute jerk, was not helpful, was condescending during the process. When I dropped off the truck rental one employee was yelling at another employee while assisting a customer and was using the same condescending language the manager had used with me during pick up. DO BETTER.

Évaluation :

5

The gentleman who checked us out was a breath of fresh air! While professional and helpful, he was funny and down to earth. These days everyone is so serious and so disconnected from one another. It warmed our hearts to have that genuine human experience.

Évaluation :

4

Mr. Trey was very helpful and provided an exceptional experience.

Évaluation :

5

These guys were absolutely Great, a real pleasure to do business with Thank you

Évaluation :

3

The overall use of the Uboxes was as expected; the dropoff/pickup process was seamless, we had just enough space, and you provided plenty of moving blankets. Our biggest frustration was with customer service/communication. We had to spend hours on the phone with multiple locations, being transferred from one person to another in order to get the help we needed with our move. This is something that PODS does a much better job with.

Évaluation :

1

Poor management!! I scheduled to pick up my U-Box but when my local movers came in they were told that the U-BOX was not ready and the store staff said he could not move the U-Box out of storage.

Évaluation :

5

Nice location

Évaluation :

3

Over charged for my u-Boxes.

Évaluation :

5

Great experience.