Évaluations des clients U-Haul of Eureka

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Eureka

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Bradley N. le

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Great service. Plenty of staff to help customers. Quick, efficient, and curious.

Dee R. le

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Le client n'a pas laissé de commentaire.

David B. le

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Trucks ride much better than they did years ago.

David B. le

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The rent for day was prominent. The per mile rates and gasoline refill needs to have the same mention.

Camille S. le

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Super easy and quick

Georgia N. le

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Staff was very nice and helpful. Units are clean and maintained well.

Ella H. le

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The box truck was clean. Customer service was ok. Johnathon was rude. He actually cussed in front of me at the counter. He said he was in a bad mood and stormed out of the store. Another rep said sorry you had to go through that.

Roman K. le

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Great personnel and customer service

chris h. le

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Good service rep. Very through and a reasonable price! Thanks Chris

BARBARA B. le

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Le client n'a pas laissé de commentaire.

Joan E. le

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Great location! great service!

JANESE C. le

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Le client n'a pas laissé de commentaire.

yvette T. le

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megan is a newer employee here, and she really did a fantastic job helping us both coming and going. we use 2 rentals every spring for our most important catering event, a week long cycling event for 150-200 clients. we set up camp for a predawn breakfast and dinner in a new location every day, so we need our uhaul experience to be quick and painless. it was rough in the past, but this new lady does a beautiful job. thank you for hiring good help and organizing your nor cal location. we noticed the difference!!

karen s. le

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Efficient, pleasant

Jennifer S. le

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First of all, the bathroom was disgusting, no toilet paper and pee all over the toilet and the sink was gross too. It smelled worse than a port a potty. When I went to the counter three men who appeared to be managers stood around talking about a fishing trip while I stood there at the counter looking at them. They glanced over at me by kept talking and totally ignored me for several minutes. Finally one of the workers came by and helped me. The trailer was clean on the inside but had not been washed on the outside. In fact none of the equipment in the lot was clean. The worker was helpful and got me all set but the older men appeared to do absolutely nothing at all. They were extremely rude to ignore me and appeared to be very lazy. Like I said they stood around talking about a past fishing trip and about a future fishing trip with absolutely no regard to my presence. It was appalling. I suggest someone from corporate go there posing as a customer to see how awful they are. I’m not sure if it’s because I’m a woman but whatever the reason they’re customer service was terrible. If it were me I would fire all three of those jerks.

Anne S. le

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Le client n'a pas laissé de commentaire.

Kyle M. le

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Le client n'a pas laissé de commentaire.

SARA D. le

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Le client n'a pas laissé de commentaire.

michael d. le

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Same as above

Gareth E. le

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It was quick getting check in. On the return, I pulled in and was greeted and got the check out quickly. It was super professional!

Jose P. le

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Le client n'a pas laissé de commentaire.

geoff m. le

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The agent who ended up checking me in was fine. The agent who was working inside snarled at me to move the truck when he opened. Admittedly, I didn't see the returns area but he could just have easily asked me to move in when he came to work and walked by me on the way in.

Bruce D. le

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Dancing girls ???

Henry H. le

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I got in and out quick. Nothing unusual happened. The guy who help me actually realized I did not grab enough boxes and went and got me with the proper amount. Now that I think about it he saved me a big hassle so that was awesome. Do not know anything to improve on.

John E. le

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What a great crew!

ernie v. le

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Have a well marked overnight key drop off slot or sign near a mail drop box to make it easier to use.

Chuck Y. le

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Le client n'a pas laissé de commentaire.

Maxton L. le

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Le client n'a pas laissé de commentaire.

Lydia A. le

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Fast, efficient and very professional! All around great service 👍

Esther H. le

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We have had some complicated moves the past few months and you have been great!

Andre S. le

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Clean out the trailer before renting out.

Babette M. le

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They were able and confident while assisting many customers.

Mariana T. le

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Le client n'a pas laissé de commentaire.

Samantha A. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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Nothin.

Maria O. le

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Le client n'a pas laissé de commentaire.

MAUREEN M. le

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Le client n'a pas laissé de commentaire.

Allison R. le

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Le client n'a pas laissé de commentaire.

JON R. le

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Le client n'a pas laissé de commentaire.

Belen G. le

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The AC did not work and I had to drive 12 hours in a hot vehicle. I put the windows down and changed into a tank top and shorts and had my hair up, but the vehicle was super hot. Really unpleasant. When I mentioned this to the worker, I got no apology. If I pay around $730 for a service, I’d hope to not have to suffer to that measure. Moving is already hard enough, this should not have happened. And the car desperately needed an oil change.

Ron R. le

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Le client n'a pas laissé de commentaire.

Cody C. le

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I would think a before and after picture of the rental should be taken. I would also encourage customer to take pictures themselves of the vehicle they are renting. Just protect yourself from a charge for damage you did not do.

Dara J. le

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Good service

Ian G. le

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The truck had zero gas, we caught it before we left and had the agreement changed. They rented us an unregistered truck. When we got to our storage unit and opened the back the truck was full of dollies. It was being used as storage. We were told we couldn't return it in the town our storage was in, we had drive it back north 40 miles to drop off. Online when we booked it, the page asked what zip we wanted to return to. Obviously pointless option

HAL C. le

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For a Friday morning the location was understaffed with only two agents working with quite a number of people. One agent got sidelined for a long time with a trailer hook up problem. Overall, though, no real problems, and it did not delay us significantly.

Ken P. le

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I originally schedule rental from a location that was far more convenient for me, the Lube Rack in Eureka. U-Haul powers-that-be sent me to the Jacobs site. When I called the Jacobs site the woman told me they could not send a truck to the Lube Rack site because the truck was the property of the Jacobs business. The truck I picked up was from another state, and there were several other trucks of the same size there too. This was very disappointing customer service.

Whitney L. le

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It was extremely fast drop off and I was very impressed with how efficient everything was! We pulled up and someone immediately came out to help us and we were out of there in under 5 minutes.

Bridgette U. le

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Overall great experience and friendly staff! Will be using in the future for moving or other needs!

Carmen M. le

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Did not even issue a contract correctly, had no record of signature, didn't even get my name right, were unable to fix it without canceling and reissuing the contract after we had the vehicle. Corporate is unreachable and overall I would rate this experience 3/10, for the sheer fact that the vehicle was in excellent condition and that they had the size I needed in stock.

Roy S. le

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excellent customer service

stuart r. le

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Le client n'a pas laissé de commentaire.

Brina M. le

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Le client n'a pas laissé de commentaire.

Diana K. le

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The lady at the call center messed up our reservation big time - she obviously was not given the training and resources to do her job effectively. That aside, she did the best she could. The fellas at the rental location did a great job. Overall, I would rate the experience as a 9, and not hesitate to use and recommend Uhaul in the future. WELL DONE!

Kelli P. le

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Not cooperative when I explained I was not late but they wouldnt listen.

Loren J. le

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We rent from U-haul quite frequently for our FedEx delivery business. For the past several months we are treated differently. We always ask for a 10' truck and, even though there are several in the yard, we are told they are all rented. We are offered a larger truck which we cannot use or a cargo van. We take the cargo van as a compromise. When we return at the end of the day the so-called rented trucks are sitting right where they were that morning. This particular time only 2 of the 3 were still there. I don't understand why this continues to happen. This is not good customer service in my opinion. I used to give an excellent review. Not any more.

Bradley N. le

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The only thing that might help is have one to two more staff to help customers. Waited over 30 minutes to return a truck. Otherwise good seevice. Thanks

mandy h. le

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Le client n'a pas laissé de commentaire.

wanda w. le

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Your staff is greatly overworked and spread way to thin!!!!! A manager needed to be there as well as everyone that could work, work! Also, pay overtime it’s ok to do. No seating available for me I am disabled and making me park on the street 1-1/2 blocks away is RIDICULOUS.

Elisa M. le

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Le client n'a pas laissé de commentaire.

TOM S. le

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Le client n'a pas laissé de commentaire.

Sharon D. le

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Le client n'a pas laissé de commentaire.

Vivienne S. le

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I should be able to see when the Arcata truck is available so I don’t have to drive all the way to eureka and pay for extra mileage. Also drop off after hours wasn’t very clear and it took forever to figure out where to drop off the keys.

Jory Y. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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Huge inventory of Uhaul trailers and trucks, large retail shop with trailer supplies and very nice and efficient employees.

Kathy J. le

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Le client n'a pas laissé de commentaire.

Nicholas V. le

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Your computer's can't print a receipt so I couldn't return unused boxes you hire only idiots

steve c. le

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Very fast service. Very friendly.

Evan W. le

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Nothing, thanks!

James M. le

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Did not have the equipment (closed 5x8 trailer) that I reserved in advance. They offered an old beat up open 5x8 as the "only" alternative available. Lights did not work properly, so they re-wired which resulted in almost 1 hr delay and still during my trip the light in question was intermittent. Asked that the rate be lowered since I did not get the trailer that I RESERVED, but was flat out refused any sort of compensation for my inconvenience. Luckily it did not rain too much, my stuff only got a little wet which would have been avoided with the equipment that I reserved. NOT happy at all with this experience with renting from Uhaul!

carla b. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Staff is not trained fully. Exceptionally long lines always. Truck was dirty and check engine light kept coming on. Staff told me to ignore check engine light! Not happy. Wont be renting from you again

Katherin d. le

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Rented a 15ft truck for trip from Eureka to Redding Ca and back. I asked if there was air conditioning and was told there was. I didn't need air conditioning on the coast but after an hour into the mountains turned it on, the aIr conditioner did not work. Made it to weaverville and the engine died. Waited 2 hours for a tow truck and was towed to Redding had to wait a few more hours to fix the van. Returned the van in Eureka the next day and told them of my dilemma. They said the air conditioning was an easy fix and I should have told them when I left. I asked for a discount or compensation for all the trouble and was told I would have to speak to corporate. Not a good experience!

Serena B. le

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Le client n'a pas laissé de commentaire.

ray j. le

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Le client n'a pas laissé de commentaire.

Bill M. le

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Le client n'a pas laissé de commentaire.

Terry W. le

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Again, excellent service and helpful staff made even the rental return experience fast and easy. U-Haul definitely took a lot of the stress out of our cross-country moving adventure!

David S. le

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Fire the staff, I have never been more insulted with poor service ever. I was accused of being a liar over my email he tried to over charge me by 150. Dollars and they tried to say my truck was faulty when it was the trailer and they tried to get more money to hook the tail lights. I had to leave and come back with a friend to hook it up. I know you guys have a lock on this rental game with no competition I will Google and Yelp this

beverly j. le

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Nothing. All of your employees that work on site or so sweet and so generous. They have excellent customer service.

Esther H. le

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Le client n'a pas laissé de commentaire.

Brad N. le

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Great customer service!

Herb M. le

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Le client n'a pas laissé de commentaire.

Ramiro C. le

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Le client n'a pas laissé de commentaire.

Larry H. le

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Really like the motorcycle hauler, don't like that you have to bring it back to where you rent it from.

Brock B. le

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two tires on the right side at the wear strips a wash job would be a good idea

LARRY L. le

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Le client n'a pas laissé de commentaire.

Werner B. le

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Stay as you are. Service perfect, friendly and helpful

Cameron B. le

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Keep it up

Kurt R. le

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Le client n'a pas laissé de commentaire.

Ernest D. le

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Le client n'a pas laissé de commentaire.

richard c. le

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Le client n'a pas laissé de commentaire.

barbara n. le

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A few glitches at the start, but then it was smooth sailing. Everyone was helpful and courteous.

Tyler C. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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Le client n'a pas laissé de commentaire.

Javier B. le

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Le client n'a pas laissé de commentaire.

DIETER S. le

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We got in and out quickly with both pickup and return even though it was busy. Thanks!

daryl r. le

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Le client n'a pas laissé de commentaire.

STEVEN MURRAY S. le

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Le client n'a pas laissé de commentaire.

james h. le

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On line reservation made pick up simple and quick, Thank You

Joseph W. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Staff was courteous and answered questions.

Donald B. le

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Some of truck inside rails were broken, which made it difficult to tie cargo inside.

sherri h. le

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Better service when arriving. There were multiple customers waiting for help. I waited 30 minutes to rent a dolly. Return, however, was quick.

kelley y. le

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Really out of the way. I got the truck with 1/2 a tank and returned it with ther line just a TINY big below 1/2. I knew I'd get like a $5 charge. Instead I got charged $15. On top of all the ridiculous fees uhaul charges, it was not a pleasant experience.

Richard V. le

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Le client n'a pas laissé de commentaire.

Jessie B. le

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Le client n'a pas laissé de commentaire.

Elisa M. le

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The installation took 3.5 hours only to find the Uhaul wiring part to be defective, and a new part had to be ordered.. The wiring for the hitch blew out my fuses and I left Uhaul not knowing that the hazard and blinker lights did not work. There was no restroom or sitting area for customers to wait indoors out of the wind. I find the experience to be distressing.

Kevin H. le

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Service was fast

Michael C. le

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Le client n'a pas laissé de commentaire.

John T. le

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Thank You 😊

John T. le

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Le client n'a pas laissé de commentaire.

Charles D. le

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Le client n'a pas laissé de commentaire.

ha e. le

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never let me finish my sentence before transferring me to a different number every time. Lied about thhe status of my rental and not once called me back regarding a mischarge when gauranteed

elizabeth m. le

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Great and fast service. Good prices. Friendly staff :)

Justin T. le

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Le client n'a pas laissé de commentaire.

Eric C. le

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Drove to Santa Barbara and it felt like I was on a trampoline had a lot of broken stuff after the drive

carolyn w. le

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They were nice they helped me a lot it showed me where my storage unit is net worth good thank you for letting us rent storage unit

harry b. le

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Le client n'a pas laissé de commentaire.

dominic d. le

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Le client n'a pas laissé de commentaire.

Helmut B. le

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Le client n'a pas laissé de commentaire.

Cuauhtenoc O. le

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Le client n'a pas laissé de commentaire.

Justin B. le

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Le client n'a pas laissé de commentaire.

Cindy L. le

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i called to give details about the pickup. they called me three additional times, to ask the same thing. they dropped the box in the wrong location. when i asked them to move it, they moved it to the wrong location.

Carl M. le

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The staff was always friendly and helpful. Nice facility.

Gabriel S. le

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Le client n'a pas laissé de commentaire.

Ginger G. le

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My move went smoothly and I really appreciated having one month of storage included in my one-way truck rental cost! Definitely recommend UHaul in the future!

jens h. le

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Le client n'a pas laissé de commentaire.

Mike M. le

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Le client n'a pas laissé de commentaire.

tim a. le

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Le client n'a pas laissé de commentaire.

William H. le

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Le client n'a pas laissé de commentaire.

Josh C. le

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New requirement to call someone and verify identity is not a valid security measure and a complete waste of time

MICHAEL K. le

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Le client n'a pas laissé de commentaire.

Christina L. le

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Make sure what the reservation was made for is what is on the contract I was only given a folded up paper when renting and was not given clear instructions on how/where to drop off. The mistake could have been caught had she went over it with me, i didn't even know what time it was due until after reading the contract on my own.

robert m. le

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Le client n'a pas laissé de commentaire.

Regency S. le

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Le client n'a pas laissé de commentaire.

Nancy H. le

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Le client n'a pas laissé de commentaire.

Brianna S. le

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Le client n'a pas laissé de commentaire.

SHAUN K. le

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Leaving cleaning supplies out after hours.How can u clean if there is nothing to clean with my hands thanks

Steve Z. le

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Le client n'a pas laissé de commentaire.

William H. le

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Can't think of any!

Chelsea M. le

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Le client n'a pas laissé de commentaire.

MICHAEL B. le

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Nice, friendly, fast service.

Thomas B. le

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Can’t think of anything

dana j. le

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The employee who assisted me that day when I went to rent a storage unit he was very kind patient very respectful

Cynthia N. le

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Our first U-Haul experience. Rates a 10. Truck clean, ran well. Was just the size we needed. Thank you

chris k. le

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Great vehicle , lots of power on the hills and really good gas mileage.

Yanni Deshaies G. le

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Good location and products. The guy at the front desk wasn’t knowledgeable on the rental product. I asked the payload of the truck because I needed to carry 3000lbs of rocks. The only answer I got is : I don’t know. Try it and you’ll see. You should give training to those folks.

William H. le

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Le client n'a pas laissé de commentaire.

john m. le

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Le client n'a pas laissé de commentaire.

verneva a. le

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Le client n'a pas laissé de commentaire.

Cynthia B. le

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Nothing.

John T. le

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All the staff was very helpful and very efficient and very kind and nice I would definitely rent from you guys again thank you for all your help

Robert F. le

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Promised a storage and when we got there it was taken and had to wait 2 hours to get it all straightened out

Sarah S. le

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Le client n'a pas laissé de commentaire.

Jessica K. le

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had an emergency situation, explained needing adjusted cost for added days & to set up payment plan. They OKed It. I woke to empty the rest & return, was repoed,billed $649! my gpas med stuff is in it

magen P. le

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Le client n'a pas laissé de commentaire.

Nina U. le

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Le client n'a pas laissé de commentaire.

kaveh g. le

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Le client n'a pas laissé de commentaire.

daryl r. le

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Friendly,helpful staff.excellent customer service. Clean rest rooms Choice of trailers/ Trucks Reasonable Rates

Roxann C. le

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Le client n'a pas laissé de commentaire.

Charles T. le

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Everything went fine. Very satisfied.

Accurate P. le

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Was given a VERY dirty 5x8 cargo trailer. And was also told that no compensation would be made for this. I had to clean it before I put my equipment into it. Very unpleased. My company uses u-haul trailer rentals about 35 times per year.

Kaleb P. le

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Le client n'a pas laissé de commentaire.

martin l. le

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Le client n'a pas laissé de commentaire.

Rachel B. le

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Coffee and donuts in the morning would be be nice.??

Edward S. le

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Have moving helpers

Emery U. le

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Le client n'a pas laissé de commentaire.

Hope O. le

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I had a frustrating experience renting an auto-transport. I was told i had it for 24 hours, I returned it in 21 hours and was charged for 2 days. Now i have to wait for my refund. Also, wasted a *lot* of time picking the trailer up because when i called to make the reservation, I wasn't told we needed a 2" trailer ball and the employee couldn't get the ball off our hitch so we had to load back up, drive across town to pick up a 2" ball from our house, go back and finalize everything to pick the trailer up. It could have been a much quicker and easier process if it was disclosed to me upon my original reservation phone call that i needed a 2" ball. Also, the double charge is very frustrating... This was my first experience renting from our local U-Haul and I'm bummed about the trouble we received just to rent a car trailer for the day.

VICKIE F. le

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Truck was on it’s last leg

shelly n. le

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Le client n'a pas laissé de commentaire.

Gary L. le

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Le client n'a pas laissé de commentaire.

michael b. le

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Le client n'a pas laissé de commentaire.

Cheyenne E. le

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Le client n'a pas laissé de commentaire.

Kristine D. le

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Very friendly staff. fast n efficent

Amanda O. le

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Had to wait a long time in line eventhough I registered online. Shouldn't mislead customers with quick pick up if not available.

Dre M. le

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Staff was slow and incompetent as could be. It took an hour to rent a truck I had an appointment to pick up No one had any clue what they were doing as well as 4 people standing around while the fifth takes on his phone to his friend about the weekend. While putting customers on hold in line to do so. How to make it better? ..... you tell me. Thanks anyway.

HARRI B. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

bret c. le

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Horrible experience. Received the trailer and noticed after I had loaded it thatit had a tire going flat. I drove back to the location and no one there could switch out a tire or help me. I had to call road side assistance even though I was in the uhaul parking lot. Took over 2 hours for someone to come put a new tire on for me. A simple thing turned into a horrible experience.

Dan H. le

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Le client n'a pas laissé de commentaire.

Sheri B. le

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I am not happy with your company at all!!!!!!!!!!!!!

david v. le

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Good customer service.

john N. le

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Would recommend this process to anyone that's moving.

Laurel C. le

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The staff was poorly supported by their software and seemed beleaguered. They were nice kids, but the entire experience took way too long and their resources were absurdly inadequate.

Richard K. le

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I was disappointed in paying for a month of storage after moving my stuff out.

Susan M. le

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They are very nice and helpful at this uhaul!

todd h. le

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The workers were very helpful, efficient and friendly

Cindi K. le

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good communication. UBoxes were great for a 2200 mile move. I used UBoxes so never saw the facility. Feedback form forced me to answer yes/no questions I couldn't answer, so I answered no.

Thomas D. le

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Thank you for excellent service... Will probably be using more Uboxes and your facility again in 2019...

susan T. le

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My UBoxes were scheduled for delivery 11/11/18. Then was told they would arrive late (11/13). Regional office said there would be no charge. Instead, I was billed for another month as of 11/13/18.

frances c. le

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I was grateful to find someone to ship my things from Pittsburgh, PA to Eureka,CA. But, I was disappointed with being told that the Ubox would be large enough for a studio appartment full of stuff.

todd h. le

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After a four day drive, I arrived at Eureka Uhaul. The staff there was wonderful. They helped me obtain a storage unit to unload my items into, were personable and funny. Thank you for all you did.

wendy d. le

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Thanks Michael, Travis and Brent. You always make my visit great!

michael b. le

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I cannot say enough good about the people at the local Jacobs Avenue U-Haul Center. Every single person from the Manager to the front line staff were competent and kind. THANK YOU !

Kay S. le

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The staff in particular the gentlemen who helped was attentive, friendly and helpful

Cindy L. le

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Cindy L. le

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Staff

Katherine L. le

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We had a complicated order of 9 U-Boxes stored here which we needed to self-move and unload. Every interaction with this facility went smoothly due to their professionalism and concern for our needs.

peter S. le

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Lll

James M. le

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Service was excellent

justin f. le

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Sometimes there was no access to drive back to the storages. I would have to wait and ask an employee to move something.

Chad A. le

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Great staff and having a storage unit right there worked out perfectly. Thank you!

DEBORAH D. le

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It was a busy time of the season and was pleased how efficient they are. sad thing was I was told that I would get a month free of the storage unit a little disappointed when was told they do not .

william m. le

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Great service, Ash in particular. Thanks for all the help.

Michael F. le

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Everything went smoothly. I just wish the uhaul trucks could make it to the storage units so we didn’t have to move our house 500 feet to the truck or the storage unit because there wasn’t enough room

steven p. le

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Staff was very helpful about a change in plans about access to my U-Box.

Dara S. le

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Customer service assured me that the Eureka site participated in the month free storage with a one way truck rental. Upon arriving at the site was told we had been misinformed. Had to pay high rental

Tom S. le

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The staff went above excellent service multiple time. I will recommend this location to everyone

sondra d. le

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I was blessed!.Thank You!Love Never Fails, Sondra M. Duff

ANGELA G. le

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There were two holes where mice got through and left droppings all over my things. The dome light did not work. The staff was very understanding of my concerns and helped me file a claim.

robert w. le

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Thank you

Jill R. le

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There are no gates at this facility, just cameras. My one issue is that the area between the U-Haul store and the storage area is being used as storage for trailers and you have to veer around them.