Customer Reviews for U-Haul of Golden Ring

7570 évaluations

8641 Pulaski Hwy   Rosedale, MD 21237
(Across From The Old Golden Ring Mall)

(410) 687-5400

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(410) 687-5400

8641 Pulaski Hwy
Rosedale, MD 21237
(Across From The Old Golden Ring Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS V. 
Évaluation :
3

I was charged for a couple of more miles than I used

KATINA P. 
Évaluation :
5

Very courteous staff!

Larry A. 
Évaluation :
1

I have used this location many times thinking it was just the employees at that time, I was sadly mistaken. Very unappropriated conversations being had with customers in line waiting to be helped. There were (2) Uhaul employees in the showroom and about (8-10) in the shop area........and no one helped me for about 35-40 minutes.

BYRON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL L. 
Évaluation :
5

Thanks everyone for helping me out today as a team

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN S. 
Évaluation :
5

Although very busy the process was handled orderly. Just drop and go. Friendly person who checked us in.

WILLIAM H. 
Évaluation :
5

Check engine light was on the entire rental Vehicle rode very rough

Eric S. 
Évaluation :
5

Alex was very politer and helpful ! Customer service is everything to me no matter where I go and he definitely has it ! The best! If he's not a manager already he definitely needs to be one !!!! Great job Alex !!

BRITTNEY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDNA S. 
Évaluation :
3

They lied and charged me for gas. When I filled it up before I got there. Gave them the truck back with a full tank. Which is more than what I was originally given. I will not use uhaul again. I will not recommend uhaul to anyone. This is the second time this company has charged me for extra items. Then wouldn't allow me to rent Bc I “owned” them a fee. Which is BS Bc I was NEVER contacted to pay it. Not by phone. Not by email. Nothing. Rude.

Jessica M. 
Évaluation :
2

Pickup at the register was extremely slow. I waited in line 25 minutes. The floor of box trailer was dirty.

Andrew K. 
Évaluation :
5

Using pre register on line sped up the process. Have so much packing supplies in the building was very convenient and the prices are better than the local home improvement box stores!

Timothy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
2

The staff were rude and not very friendly. Too much socializing amongst staff and “customer's “.

JUSTINE W. 
Évaluation :
1

I ordered 2 dolleys with my uhaul and they were not given but I was charged. I also added an additional driver. When the driver arrived, your staff was very rude. If I had time to deal with this I would've contacted upper management or your corporate offices but I don't. I won't be returning to this uhaul location at all.

DANTE G. 
Évaluation :
5

The young man Gavin is an all an amazing worker. Genuinely cared about me and even asked if I felt comfortable attaching the tow dolly. After I said no, he did it and showed me how to do it for when I arrive in Florida. He's an all star!!!

RUBEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAIAH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA T. 
Évaluation :
2

I use this uhaul location for all my truck rental needs and usually have no issues. This time they seem to not have enough staff for the volume, so wait time was extended, the truck they assigned me was parked behind another truck so had to wait again for someone to move a truck to get to my truck. The truck was pretty clean but the window winder handle fell off & drivers door did not shut properly unless you really did a hard slam a couple times. Employees were very nice & I felt bad for them running around like crazy with people calling for them in every direction.

Shannon S. 
Évaluation :
5

Great establishment. Quick service and clean vehicle. Staff was very friendly.

MAHDEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLON W. 
Évaluation :
5

Don't make me drive 45 minutes out of my way to pick up a vehicle advertised as available locally.

William W. 
Évaluation :
3

Full tank of gas, clean windows and interior would be nice.

SUSAN V. 
Évaluation :
1

Truck died. Took hour to speak to someone than another hour and a half to get someone.

NICOLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYNARD M. 
Évaluation :
4

I reserved a furniture dolly but when i went to pick up the truck, they did not have one on site. I was credited, which was great. However, if i truly needed it this would have been a major disappointment for our move. I think that if equipment is reserved and confirmed, then it should be guaranteed. if not, there should be some kind of discount offered for the inconvenience.

Michael Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK W. 
Évaluation :
1

I was charge wrong mileage and too much when only used equipment for 2 hours don't recommend this place at all!

NICHOLAS D. 
Évaluation :
4

the kid that checked me in at this location was not well informed and didn't know what he was doing. he also didnt tell me about the text that i would recevie from uhaul and would need to respond to before leaving (confirming miles, gas, etc)

Ryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN J. 
Évaluation :
5

If you are going long distance the per mile rate could be more affordable

PAULETTE D. 
Évaluation :
1

Truck reserved wasn't available. Had to pick up a smaller truck that could not hold all of my belongings. I paid helpers for a specific time and the reservation time was pushed back 2 hrs by uhual. I had to make 2 trips that cost more money and time.

LATASHA D. 
Évaluation :
4

Put some chairs for people who are waiting for their ride to pick them up, some people may not be able to stand on their feet more than 10 minutes.

ALI S. 
Évaluation :
4

Check out procedure to be more clear

Dimitrios B. 
Évaluation :
3

The iPhone app is broken. When I clicked on pick up my truck it didn't work. It just showed a blank white screen. Tried restarting the app and even the phone. Didn't work. I somehow managed to check in using the website. Once I got to the waiting for approval section it took forever to get approved. I'd rather do an in person check in the next time. There were not enough employees to help.

Kirtankumar P. 
Évaluation :
3

I had to drive the truck back to this location

RUTH A. 
Évaluation :
4

We'll run location. Only issue is access from the street, it's right at the end of an off-ramp which is very dangerous.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Great experience. Friendly service. Attentive to my business needs. Going back in the future.

Jennifer G. 
Évaluation :
1

only one back door of the van worked. This made getting 3 tons of material in and out. One young employee reported it to other employees before I got the truck. When I said "no one wants to rent a truck when the dam door doesn't work. She became quite agitated and said "your cussing at me." Do not rent from them.

DEVON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
1

It was the worst experience ever very unprofessional no customer service relation I surprised that location still open and no law suite is filled against who ever works their

Moonsammy N. 
Évaluation :
2

There were no slide for my team to use to walk the furniture up and down made it very difficult

Teisha N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
3

A in person review of charges at the end. I was charged for fuel and should not have been charged as i returned the vehicle with more fuel then i recieved at start of the rental

STEPHEN D. 
Évaluation :
2

The worse truck I've ever rented. Noisy, very difficult to key start, poor doors, gaskets hanging, mirrors dislocated, and I won't be surprised if it breaks down on the road the way it was acting up.

SYED I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER K. 
Évaluation :
3

The gas was not accurate and end paying more

CESAR S. 
Évaluation :
5

Awesome customer service friendly staff clean store great manager clean bathrooms. Couldn't ask for anything better!

NICHOLAS S. 
Évaluation :
1

I scheduled a pick up on line for 1230 I got there at 1226 and was told they could not fine me. I gave them the reservation number still wasn't able to fine me. Finally someone else came over and realize they were under another location and that's why they couldn't find my reservation. No apology or anything at this time I was running late for the appointment I had. I could go on and on but I will stop there too much to type.

GERALDINE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAVI P. 
Évaluation :
4

Entry to property is problematic, and parking is scarce. But personel were great.

Tom J. 
Évaluation :
5

Just keep up the good work thank you

Toney A. 
Évaluation :
4

They forgot to give me the equipment before I ask them about it.

Zhengrong F. 
Évaluation :
5

Great service. Reasonably priced.

roger T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
1

The salesperson charged my card 4 times and the equipment was horrible .Doors had dents where as though they didn't open all the way . It drove horrible on the belt way .

MAURICE S. 
Évaluation :
3

In all, good experience. I was barely greeted by my service advisor, and although that did not negatively effect my rental, it did sour my sense of the customer service. Also, the ball hitch I had was too high; I knew it, but the rep said I was ok. I got the trailer home and corrected the height.

KATHLEEN N. 
Évaluation :
4

I really only have one complaint. I reserved a trailer at the Cockeysville, Md location for 12:00 pm today. We were running late (traffic and such) and got a call on our way there at approximately 1:30 asking if we still needed our rental. I said yes and apologized for being late but was told our trailer had not been returned yet and would need to go to another location (25 minutes out of our way). Of course we needed the trailer to move my son from one location to another in college so I said yes. Had to juggle a little to be able to pick up keys in his new apartment. Anyway, if I had been on time for my rental, I would have gotten there and no trailer. I get that you are dependent on people returning when they say they will but would have liked a little more heads up. Our experience though overall with your staff was great and courteous.

Stephanie J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYANT B. 
Évaluation :
2

Staff is very distracted, doesnt pay attention to customers at all, even when processing the order. Young man originally told me my order cost was over 100 $more than what I reserved, when challenged he then said if i pay with a card it is less, couldnt explain detail at all. I also rented a car dolly with my truck and the 2 boys were clueless on helping me get it connected other than tightening the ball hitch (I loaded my vehicle on site). One of the worst uhaul locations!

GEORGE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON J. 
Évaluation :
1

I mentioned to gentleman who checked me in that the vehicle had little power and stalled out at intersections. Once while making uturn. Another time in the middle of the road backing into my driveway and blocking a road. Very dangerous. The lighter/charger didn't work either. Staff at location were very nice.

WILLIAM M. 
Évaluation :
4

Continuing to provide good customer service.

BEVERLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Great customer service and value.

PAUL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS T. 
Évaluation :
4

Great last min help

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan N. 
Évaluation :
3

Rude would be the best name for the personnel

Francis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
5

they are open on a Sunday and have a full selection of inventory, not to mention the staff, they were very friendly and helpful.

JOANN O. 
Évaluation :
4

Awkward location with difficult access to entrance to facility promptly located at the end of off ramp of highway of a high traffic area. Not a prime location with large vehicles or trailers. Limited access to entrance is only accessible from one specific direction and driver must have prior knowledge and familiar with heavy traffic pattern of the area.

ELBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cadence C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARRELL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George T. 
Évaluation :
1

I was overcharged!!!I've been trying to get thu but had no luck...I call Uhaul they tell me to call customer service,customer service never pick up!!I was overcharged about 50

KANDICE S. 
Évaluation :
5

Anna and the rest of the crew is great🙂!

RICHARD M. 
Évaluation :
5

Everything is already excellent.

CECIL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
4

Long line and long wait, only one person handling customers and the other outside for returns. May want to add another for a few hours in the am

KIMBERLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
3

The first trailer assigned had clear signs of being slept in and had a soda bottle used for urine. Staffing at rental was light and process slow. Check in at return was great.

William B. 
Évaluation :
5

Customer service was great! Good job!

LADARRIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG S. 
Évaluation :
5

Great service

TAUNDREA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAUNDREA R. 
Non les évaluations ont été soumises pour cet établissement.

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