Évaluations des clients U-Haul of Hayward

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Hayward

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Luis R.
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I was charged for a dolly and furniture blankets which I never received

Chito B.
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Le client n'a pas laissé de commentaire.

James S.
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I had to get gas before I could start my project. The back of the truck was dirty and upon arrival, the staff could not locate the key for the truck at the location. It was very disorganized and I don't understand why Jaime had to check my contract when I picked up the key since I did everything on my iphone. It was a very disappointing experience at must be a pattern for this location since I had a similar experience last month,.

Steven C.
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Le client n'a pas laissé de commentaire.

KELLY M.
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The manager there went above and beyond to accommodate me. The truck I had reserved wasn't available when I got there in the morning. I had to come in the next evening to pick it up. The previous renter was an hour and a half late which put me in a bind as I was on a time limit. Jesus went to the renters home and helped him finish unpacking in order to get me the truck quicker. He compensated me for all my troubles and was very kind throughout the process. He did everything in his power to make my experience better. I personally believe the problem lies with Uhaul itself and the way the company is run. Some simple changes would definitely make it a better company.

Daniel W.
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Le client n'a pas laissé de commentaire.

Jose O.
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Everything was perfect

OLEG M.
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Great first experience renting a trailer. Thanks a lot. The staff was knowledgeable and helpful.

Randall Z.
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Le client n'a pas laissé de commentaire.

JUNG H.
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Good customer service!

Neil H.
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Everything was OK until we found the elevator out of service and we had a big load of heavy stuff. Maddison was able to remedy the situation and get us another like storage space on the first floor that worked really well. I am very happy with the customer service! Love the location - less than 1/3 mile from my house and was able to take care of cleaning out the garage!!!

Kelsie K.
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The reservation experience was an absolute nightmare. I had reserved a truck a month in advance and 3 days before I needed it from a different, closer location, and it was canceled by way of voicemail with no reason why. Trying to quickly find another one, in a short time I reserved another over the phone only to have the woman reserve the wrong day. In calling to notify the location I was running a bit late the day it was supposed to be booked for, the customer service rep tell me the date for the truck which was incorrect. Lucklily she found me one the day I needed it, a smaller one than requested but we made it work. I could not believe the headaches I had to reserve a truck in an already stressful time. The Jackson Street location and trucks were fine and this isn't a negative review for the location, but the overall experience is where I am extremely displeased.

Noorullah M.
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I RECIEVED A RECEPT FROM U-HUAL AND IT IS NOT SUPPORTED BY ANY APPLICATION SO I DON'T KNOW HOW TO SEE THAT AND KNOW FOR WHAT THINGS UHUAL HAVE CHARGED ME $105

James B.
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Le client n'a pas laissé de commentaire.

GODOFREDO M.
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Le client n'a pas laissé de commentaire.

Gerardo G.
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One of the best services I had in uhaul

Jaspreet K.
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Le client n'a pas laissé de commentaire.

CLAUDIO C.
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Le client n'a pas laissé de commentaire.

Maria C.
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Le client n'a pas laissé de commentaire.

MATTHEW K.
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Le client n'a pas laissé de commentaire.

Nillton I C.
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Le client n'a pas laissé de commentaire.

Tiffany B.
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I had the worst experience ever. I will not recommend this company for nobody.

Hyle C.
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Le client n'a pas laissé de commentaire.

ALYSE L.
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I am glad I finally got my issue resolved but I am angry it happened at all. The line to check in to get my 9 am reserved truck was 45 minutes (losing me a full hour of pack/load time) then the truck I got was covered in yellow paint and cleaning it cost me another 2 hours (1 hr to have u-haul staff mop it out + 1 hr for me to wipe down the walls + tape plastic garbage bags to the walls so my furniture wouldn't get yellow on it) I asked if it was okay to turn the truck in after hours since I lost so much time and was told yes, but then got charged extra for turning in after hours. I spent 1 hr on hold and finally went in person to get the charge reversed because it wasn't my fault I had to turn in late. Finally got the charge reversed but the whole thing has me really angry. This was a crappy experience and I returned the truck in clean and unscathed I shouldn't get penalized for that. I never should have been given a truck in that condition to begin with. I gave the truck back cleaner than when I got it and it's bs that I ordered $28 insurance but then got charged $56 for insurance that was never used because I returned the truck cleaner than when I got it. Should not have had to fight with uhual the next day to get the charge reversed back to $28. That's just bs. I do thank the manager for resolving the issue eventually. I appreciate that he did, but check the trucks before giving them out and don't charge people extra if they lose time because of something out of their control, like the truck being covered in yellow paint that they then have to clean.

LONNIE H.
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Excellent service

LAWRENCE M.
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Le client n'a pas laissé de commentaire.

Ciro C.
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Excellent experience.

Franklin E.
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The truck bed was a little dirty. Not sure if the van was clean/sanitized before hand, given everything that is going on. On the brightside, the backup camera was really clutch! It came in very handy. Overall, it was an above average experience. 7.5/10.

JEREMIAH M.
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Clean vehicles with accurate gas levels.

ARCHIE P.
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Le client n'a pas laissé de commentaire.

JOHN K.
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Outstanding service

Mike J.
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Le client n'a pas laissé de commentaire.

Susie Y.
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Front desk people were courteous and extremely professional. Best truck rental place.

Maria C.
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My favorite Uhaul!! I am always a satisfied customer after leaving your location.

Jerome D.
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Location was great. Customer service was great. 1-800 number was awful.

Kenny M.
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The photos shown on the app for inspection were quite out dated looking. But otherwise good. This location seemed to have quite a few trucks not shown when I was trying to reserve one. But otherwise the location itself was good. Lots of issues with the app.

RUSSELL F.
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The service was great.

aubrey R.
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Le client n'a pas laissé de commentaire.

Martha M.
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There was only one, extremely slow, person working at the front desk and it made me way beyond late for meeting my movers. Really disappointed.

CHARLES W.
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Le client n'a pas laissé de commentaire.

Candise D.
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I reserved a truck for my move on October 9th. On the 23rd the day before my move, my pickup time from 6:30am was moved to 6:30pm, I received this change through an email notification. I called the location (Dublin, Ca) and spoke with Amber-who over the phone graciously made the switch back to the morning. When I showed up on 10/24 I was told my reservation was for 6:30pm-I advised of the following and the response I received was in a perturbed tone we don't have any trucks available the earliest you could get one is 4:30pm-I'm moving today and movers are coming at 9am. We could offer you a van. A van won't work I'm moving a 2 bed apartment does anyone have a truck. Eye roll by the young girl at the counter-annoyed look on her face that I wasn't leaving. Her coworker and she found a smaller truck available in Hayward. 2 things U-Haul charges for mileage commuting to and from Hayward is 30 miles, as opposed to Dublin which round trip including move would've been 15-there alone you doubled my mileage, then we had to make 2 trips instead of 1 had 1 received the truck I reserved. U-haul should honor reservations made in advance and not change anyone's reservations without first consulting with the customer. Secondly, if the customer is required to pickup a truck at another location because the reservation location doesn't have one then U-haul needs to pay for the additional mileage. Further, I was supposed to be able to drop the u-haul off in San Ramon further cutting down on mileage not an option yesterday. As for the Jackson Street Hayward location the staff there were very nice and professional. Although it adds miles I'd rent from them as they understand customer service. Dublin needs some serious retraining

Aileen J.
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Representative was so helpful answering all my questions. He also made the return easy & quick. Thank you!

Edna A.
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We rented the uhaul on this branch, they soppose to check their uhaul prior before they rented it out for safetiness of the customer, it delay my moving because they gave me a uhaul w a nail on the tire, they know it bec they put a mark on that tire plus when were driving that uhaul it's shaking in the freeway even were driving it not fast, not only that they charged me $25.00 for cleaning, plus we waited long in line when we return the uhaul, employee not friendly, I am a regular customer of uhaul company first time I deal with this kind of problems, I'm still gonna rent trucks to uhaul but I'm not going back to that branch and never gonna recommend that branch to my friends or people I know if ever they needed a uhaul.

Otis W.
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Thank for allowing us to rent from your staff of Uhaul.

Theresa R.
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Jesus and his staff were extremely professional but more importantly were very helpful in making a difficult move easier. Both Jesus & Jose were so patient & kind. I was grateful for the care they both showed towards me. I would highly recommend this U-Haul location.

TREVOR S.
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First off, the guy at the front was rude. Told me to clean out the truck and there's no smoking and anything broken I would pay out front because I got no insurance. When I got the truck, it smelled like cigarettes, the back had trash in it, and the visor fell from the truck into my lap. Don't recommend going here to save your ass. Piece of shit people

Kaci C.
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Le client n'a pas laissé de commentaire.

Nathaniel S.
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I had a truck scheduled for 1:00 on the 17th of October, I arrived 15 minutes early to make sure the reservation was good. When I got to the counter after waiting in line I asked about my reservation and they said that they didn't have the truck. They called the customer to see how long the customer that was in the truck would take they said they'd be there in 5 minutes. Once the person arrived with the truck I waited another hour (now 2:30) until they were able to finally get me in the truck and on my way. So while waiting for them to get my truck ready they had rented out six more trucks to other people without giving me any kind of information of when they would have my truck ready.

WAYNE B.
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Everything went very smooth. The equipment was great (truck and 2-wheeler dolly) . . clean and ready to go.

JEANPIERRE S.
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The place is slow and not organized to minimize the time of wait in the context of the Covid19 situaiton. We made reservation on phone for 2:00PM and got delivery of the vehicule 2:35. We had pickup truck and trailer and completed the move of the motorcycle we needed to move. We wanted to return trailer and keep the truck for several other days. We could not get the personel at this locaiton to operate this simple request. Operation way too slow and not streamedlined at all. Not Happy

Joseph J.
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Le client n'a pas laissé de commentaire.

Bharat M.
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Le client n'a pas laissé de commentaire.

Catherine R.
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Better wifi , communication from employees

antonio M.
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After having trouble pulling up the information for return on both the app and the website, the representative stayed with us a few minutes after closing in order to figure out the best way to return the truck.

Ryan H.
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Le client n'a pas laissé de commentaire.

Audrey B.
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The staff was friendly and helpful.

Kinney W.
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Le client n'a pas laissé de commentaire.

Khusdip R.
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Le client n'a pas laissé de commentaire.

Evan L.
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Thanks for us all use your bathroom. That was very clean too!

Anthony H.
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Items reserved were not available as promised. No dolly or furniture dolly when I reserved a week ahead.

Luke N.
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Very helpful and friendly staff. Easy pick up process. Quality truck. Good location.

Logan M.
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Le client n'a pas laissé de commentaire.

Maggie G.
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Improve the locations appearance. Staff was great!

Kate G.
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Took 45 minutes to pick up a rental. The employees were working very hard, and it seemed like they were understaffed. Employees were nice and got me set up, but couldn't apply my gift certificate I was given by another uhaul (which they gave me for messing up my order lol). Rental was dirty. There was a used men's razor in the backseat (grosssss....)

MICHAEL R.
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The day I did my rental there were only 2 customer service people checking in/checking out vehicles and trailers. The line for people waiting was out the door. I would see a need for more customer service people in the store, or a quicker way of being able to return rental equipment. Other than that, overall I was very pleased at the Hayward store on Jackson Blvd.

Leomar P.
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Le client n'a pas laissé de commentaire.

JEFFREY T.
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Le client n'a pas laissé de commentaire.

Aurelio M.
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So. Thank God I did everything online. Had I not, it would have taken an hour to get my equipment....an hour I don't have. That location needs some serious help.

Cadthy H.
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you were just busy over all it was OK and employee are helpful and nice Thank You

JUAN C.
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Todo perfecto

JUAN O.
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Le client n'a pas laissé de commentaire.

TINA H.
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Under current COVID-19 restrictions, UHaul is doing a great job! Only issue was when I returned the truck at noon, there was only gentleman and when I was finished, the line was out the door. This location could use more help, especially on the weekends!

Nicole R.
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Le client n'a pas laissé de commentaire.

Bryan E.
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Le client n'a pas laissé de commentaire.

Greg O.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

Silas M.
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I loved that the vehicle was ready and the mobile pickup made it easy. As far as return, that was super simple as well.

JONATHAN N.
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Our pickup before hours did not work. They do not have the system but the other store still set us up

Matthew H.
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The truck had a very loud belt squeal, when going over an extended grade the Altamont Pass or Dublin grade the A/C fan shut off, and the steering was loose.

Colin S.
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Was sent to the wrong location by the order confirmation, which is like the most basic thing to get right. Also when I told the employee (once I was at the “right” location) that I ordered 24 pads, he said “I have 12 you can use”, but of course I already paid for 24. It was a really weird experience overall, like the app and no-contact stuff was so efficient and well managed and then the rest of the process felt like a fever dream it was so bad. Also, the gas tank was like 3/4 full so I had to basically guess how much gas to put in to return it. That has never happened before in all the times I've rented a Uhaul. Very strange.

LORETTO V.
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Not friendly service. They have such an attitude.

John B.
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Nothing every thing went well.

JAMES S.
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No social distancing. There was two associates no mask upon pickup , The emergency brake level did not work . The tank was completely empty on E. The handle driver's window broken . This was a totally unacceptable experience .

Randy L.
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Equipment was dirty. Took almost an hour to pick up truck. Contactless pick up was not contactless. Overall very disappointing.

MANUEL A.
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The online reservation and check in were easy. The wait to get the truck and return took a bot of time to complete.

Sergio F.
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Upon getting home with the truck, I discovered that the cargo area had apparently not been cleaned out. There were a bunch of recyclables like plastic bags, bottles and trash in the cargo area. It appeared that that a homeless person had been living in it. It also smelled really bad. The air pressure in the tires were low in the trade tires and one of the front tires had to much air.

Nicole R.
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I'm so disappointed and disgusted with this place .....they are trying to charge me and accuse me of sumone else's damage.. I'm at a lost of words .also waited for over 2 hours for manager and he never came to talk to after I was told he was on his way .total wreck and all very unprofessional.the general managers name is jesus and hes a joke doesn't know how to treat his customers .I realy would like jesus boss contact because this matter needs to be resolved ...please someone get in contact with me asap thank you.

Kenny C.
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Manager and other employees are very professional, attentive, and friendly.

reald M.
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Le client n'a pas laissé de commentaire.

JOSE P.
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Have a better customer service. I rented a 26 truck and I make a mistake in the time that I need it no one ask me anything about how much time I need it. When I return truck one of the guys was made and make a bad comment instead of asking. BAD CUSTOMER SERVICE

JOSEPH T.
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Maybe suggest customers to arrive 30 minutes early to check in.

AVRAHAM T.
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I won't ding Hayward on this, but it is EXTREMELY frustrating that Uhaul has created their own definition of reserve. Reserve generally means it's been set aside. Since that does not happen in the Uhaul reservation process, you should call it something else. Perhaps 'wish', since all I s Eem to be doing is wishing that a certain piece of equipment will be available.

Rizalino R.
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This is the best U haul outlet so far,great customer service,very polite representatives and very helpful to all of my inquiries..Highly recommended to those who will need to move their things..Price very economical too..

JEANNIE G.
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I was told the truck I would get was a 26 ft and 20 ft. I did not get what uhaul promised. I had to pay my my movers from 7am to 130am. We had to take two trucks two extra trips. Very disappointed with uhaul. My experience with site was excellent

David M.
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Le client n'a pas laissé de commentaire.

J C.
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Over charges

Brandon H.
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Truck was dirty on outside. I rented a dolly but the truck did not have a ramp. Huh?! The dolly was on the ground and the man said it did not need to be strapped because it would not move. Untrue. The dolly slammed all over the place while driving. There was no one outside to help check the truck in for return. I had to go in the store and get Jesus who friendly and professional.

Tom N.
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Poor customer service.

Francesco C.
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Poorly trained staff. They tell you to leave the equipment and they will check it in for you. A month later I get a huge bill with multiple small bills. I call uhaul 3 separate times waiting a hour on hold each time. Got promised I would get a call back within 24 hours each time. Never happened. Finally I get a call back. They check camera footage. And refund me for the over charge. Still tried to charge for the full rental fee. I said that was unacceptable and The manager gave me $30 refund which was better than nothing. .

MADELAINE F.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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