Le client n'a pas laissé de commentaire.Anaseini L.
U-Haul of Hayward
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The employee who helped me was very professional and knowledgeable about his job. He was the most helpful employee since I have been going there.Mariatu S.
Le client n'a pas laissé de commentaire.LAKISHA B.
Le client n'a pas laissé de commentaire.John M.
1/2 hr me and my spouse requested one customer service and they could not listen to do that I just requested them to swap the vehicle from 15ft to 10 ft but they told its not possible both the guys of this uhaul hayward loacation were not listening any customer requests.Kanchan K.
Le client n'a pas laissé de commentaire.Robert M.
Make sure you have rental moving pads available when booking online. I put them on my order and then show up and no blankets available!STEPHEN CHARLES M.
Le client n'a pas laissé de commentaire.Lakisha B.
Le client n'a pas laissé de commentaire.Myles J.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.Karen C.
Service was excellent and equipment was clean and in good shape. Don't really have any suggestions to improve service. Was very satisfied with the whole process Thank youCHRISTIAN N.
Le client n'a pas laissé de commentaire.DARIAS W.
Line was very long for already having a reservation.Paul B.
Le client n'a pas laissé de commentaire.STEVEN T.
Wonderful service. Very professional. Decent rates.ALEKSANDRA W.
Le client n'a pas laissé de commentaire.ERIC G.
The truck sounded like it could use some attention in regards to the mechanical aspect. I feel like it guzzled a whole lot more gas than if it was in better mechanical condition, specifically in the mpg.Mayra O.
Le client n'a pas laissé de commentaire.Christina B.
Le client n'a pas laissé de commentaire.Ryan W.
We was waiting for over 15 mins on line and one of the workers came in the door without a mask. I guess he left his mask on the table went outside and came back in without wearing one. One of the things your company can improve is to make sure that the third party movers are trained and professional. Able moving owner Bruce Tyson is very rude and unprofessional. He canceled on me last time after I informed him he was late. When I booked my truck with your company, the representative informed me about mover helpers, and I had the worst one ever.Mariatu S.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Huan P.
The truck was not clean at all. It was very dirty and not sanitized. We had to clean in before using. This is pandemic, you guys need to be more serious on cleaning and sanitizing the vehicles. The vehicle i used was very out dated/old.ANGELA M.
Le client n'a pas laissé de commentaire.Maria M.
Le client n'a pas laissé de commentaire.Manuel A.
Jose, The Employee that worded there was really accommodating and helpful. Good experience!DERRICK V.
Nice, efficient operation with friendly and helpful peoplePHILIP E.
Terrible smell of marijuana. Terrible experience overall.WAQQAS N.
Le client n'a pas laissé de commentaire.FRANK Z.
Le client n'a pas laissé de commentaire.Cesar C.
Le client n'a pas laissé de commentaire.JASON G.
Next time it would be nice to ensure a dolly is available or call the day before to let the customer know. This way we will be prepared. Thank you for your nice customer service. We appreciate the since our 20' truck didn't come in you upgraded us to the 26' at no additional charge.ASHLY B.
When I went to pick up the truck I had on reserve, they didn't have anything that I asked for, no furniture cover or utility dolly. I was sent to another location to pick up the dolly I needed, I was told they would have one, and they would subtract 10 miles off my mileage. When I arrived at the warehouse, I was told she didn't have any. When I called the Uhaul store I received the truck from on Jackson Street, the man that answered the phone wasn't too friendly. The cleansing of the truck wasn't that well. There was something sticky in the cup holder.Kisa D.
I wished I could have given five stars. I deducted two stars because the service at the location below was not so great. There was a discrepancy with my order so I had to call the customer service center who helped correct the issue. The representative I spoke with over the phone was professional, attentive and helpful. I unfortunately don't remember her name. U-Haul of Hayward 529 Jackson St Hayward, CA 94544Joaneda N.
Le client n'a pas laissé de commentaire.Lauren R.
Pick up location was nice. The gentleman was professional and helpfulRAYMOND H.
Made reservations for a dolly and items to help me carry heavy items and at the counter they told me they ran out, that is the purpose of a reservation! To make sure your items are reserved for you, totally unacceptable, and all they say is â€œI'm sorry, I can check if they have them in another locationâ€ is that a reasonable solution? Terrible work practice.Christy G.
The attendants can be more helpful and attentive to their customers. Went inside after doing the online checkout to see where the drop box was and the attendant just said someone is outside for returns waited for 15 mins and there was no one so I ended up walking around to find the key drop box myself.Vanessa G.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.JONATHAN C.
Make sure to tell customers what location to drop off . I did not know that I have to drop off at the same location that I pick up at.Danh P.
Le client n'a pas laissé de commentaire.SHAMILA K.
Le client n'a pas laissé de commentaire.JIANWEN L.
Ordered 18 moving blankets NONE supplied Lousy moving loaders referralJohn H.
please stop wasting our time with online check in i have rented many times with uhaul and your staff and equipment have been great however u don't understand why i bother going through on line check in when everything u enter is only repeated at time of pick up! thanks uhaul for your availability and great staff and equipment leroy coffinLeroy C.
Jesus and his team are friendly and provide great customer service.Elizabeth M.
Thank you for being so accommodating- the truck I had reserved wasn't available and the customer who had it wasn't picking up their phone. You guys gave me a smaller truck for a full 24 hours with a 10 $discount. This really helped me out and I couldn't be happier! A big shout out to Jesus who walked me through everything :) Thanks, again!GABRIELLE B.
I will NEVER deal with Uhaul if I can ever help it. You lied, said I could get my truck at 7:30am, just to falsify your business -Knowing Hayward did not open until 9AM! You cost me 250 $extra to have my movers just WAIT FOR YOU TO OPEN! THIS IS TOTALLY UN ACCEPTABLE AND I WILL USE THE OTHER CO IF EVER I NEED A MOVING TRUCK!!Tamara F.
Unfortunately, the truck I rented had a broken door. Thankfully, the team, including Hugo, Jose, and one other colleague were very helpful in brainstorming other options for me. I found the facility to be clean and the staff to be very professional. I greatly appreciate the help of the staff here. Merci.Stephanie C.
I was charged for a dolly and furniture blankets which I never receivedLuis R.
Le client n'a pas laissé de commentaire.Chito B.
I had to get gas before I could start my project. The back of the truck was dirty and upon arrival, the staff could not locate the key for the truck at the location. It was very disorganized and I don't understand why Jaime had to check my contract when I picked up the key since I did everything on my iphone. It was a very disappointing experience at must be a pattern for this location since I had a similar experience last month,.James S.
Le client n'a pas laissé de commentaire.Steven C.
The manager there went above and beyond to accommodate me. The truck I had reserved wasn't available when I got there in the morning. I had to come in the next evening to pick it up. The previous renter was an hour and a half late which put me in a bind as I was on a time limit. Jesus went to the renters home and helped him finish unpacking in order to get me the truck quicker. He compensated me for all my troubles and was very kind throughout the process. He did everything in his power to make my experience better. I personally believe the problem lies with Uhaul itself and the way the company is run. Some simple changes would definitely make it a better company.KELLY M.
Le client n'a pas laissé de commentaire.Daniel W.
Everything was perfectJose O.
Great first experience renting a trailer. Thanks a lot. The staff was knowledgeable and helpful.OLEG M.
Le client n'a pas laissé de commentaire.Randall Z.
Good customer service!JUNG H.
Everything was OK until we found the elevator out of service and we had a big load of heavy stuff. Maddison was able to remedy the situation and get us another like storage space on the first floor that worked really well. I am very happy with the customer service! Love the location - less than 1/3 mile from my house and was able to take care of cleaning out the garage!!!Neil H.
The reservation experience was an absolute nightmare. I had reserved a truck a month in advance and 3 days before I needed it from a different, closer location, and it was canceled by way of voicemail with no reason why. Trying to quickly find another one, in a short time I reserved another over the phone only to have the woman reserve the wrong day. In calling to notify the location I was running a bit late the day it was supposed to be booked for, the customer service rep tell me the date for the truck which was incorrect. Lucklily she found me one the day I needed it, a smaller one than requested but we made it work. I could not believe the headaches I had to reserve a truck in an already stressful time. The Jackson Street location and trucks were fine and this isn't a negative review for the location, but the overall experience is where I am extremely displeased.Kelsie K.
I RECIEVED A RECEPT FROM U-HUAL AND IT IS NOT SUPPORTED BY ANY APPLICATION SO I DON'T KNOW HOW TO SEE THAT AND KNOW FOR WHAT THINGS UHUAL HAVE CHARGED ME 105 $Noorullah M.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.GODOFREDO M.
One of the best services I had in uhaulGerardo G.
Le client n'a pas laissé de commentaire.Jaspreet K.
Le client n'a pas laissé de commentaire.CLAUDIO C.
Le client n'a pas laissé de commentaire.Maria C.
Le client n'a pas laissé de commentaire.MATTHEW K.
Le client n'a pas laissé de commentaire.Nillton I C.
I had the worst experience ever. I will not recommend this company for nobody.Tiffany B.
Le client n'a pas laissé de commentaire.Hyle C.
I am glad I finally got my issue resolved but I am angry it happened at all. The line to check in to get my 9 am reserved truck was 45 minutes (losing me a full hour of pack/load time) then the truck I got was covered in yellow paint and cleaning it cost me another 2 hours (1 hr to have u-haul staff mop it out + 1 hr for me to wipe down the walls + tape plastic garbage bags to the walls so my furniture wouldn't get yellow on it) I asked if it was okay to turn the truck in after hours since I lost so much time and was told yes, but then got charged extra for turning in after hours. I spent 1 hr on hold and finally went in person to get the charge reversed because it wasn't my fault I had to turn in late. Finally got the charge reversed but the whole thing has me really angry. This was a crappy experience and I returned the truck in clean and unscathed I shouldn't get penalized for that. I never should have been given a truck in that condition to begin with. I gave the truck back cleaner than when I got it and it's bs that I ordered 28 $insurance but then got charged 56 $for insurance that was never used because I returned the truck cleaner than when I got it. Should not have had to fight with uhual the next day to get the charge reversed back to 28 $. That's just bs. I do thank the manager for resolving the issue eventually. I appreciate that he did, but check the trucks before giving them out and don't charge people extra if they lose time because of something out of their control, like the truck being covered in yellow paint that they then have to clean.ALYSE L.
Excellent serviceLONNIE H.
Le client n'a pas laissé de commentaire.LAWRENCE M.
Excellent experience.Ciro C.
The truck bed was a little dirty. Not sure if the van was clean/sanitized before hand, given everything that is going on. On the brightside, the backup camera was really clutch! It came in very handy. Overall, it was an above average experience. 7,5/10.Franklin E.
Clean vehicles with accurate gas levels.JEREMIAH M.
Le client n'a pas laissé de commentaire.ARCHIE P.
Outstanding serviceJOHN K.
Le client n'a pas laissé de commentaire.Mike J.
Front desk people were courteous and extremely professional. Best truck rental place.Susie Y.
My favorite Uhaul!! I am always a satisfied customer after leaving your location.Maria C.
Location was great. Customer service was great. 1-800 number was awful.Jerome D.
The photos shown on the app for inspection were quite out dated looking. But otherwise good. This location seemed to have quite a few trucks not shown when I was trying to reserve one. But otherwise the location itself was good. Lots of issues with the app.Kenny M.
The service was great.RUSSELL F.
Le client n'a pas laissé de commentaire.aubrey R.
There was only one, extremely slow, person working at the front desk and it made me way beyond late for meeting my movers. Really disappointed.Martha M.
Le client n'a pas laissé de commentaire.CHARLES W.
I reserved a truck for my move on October 9th. On the 23rd the day before my move, my pickup time from 6:30am was moved to 6:30pm, I received this change through an email notification. I called the location (Dublin, Ca) and spoke with Amber-who over the phone graciously made the switch back to the morning. When I showed up on 10/24 I was told my reservation was for 6:30pm-I advised of the following and the response I received was in a perturbed tone we don't have any trucks available the earliest you could get one is 4:30pm-I'm moving today and movers are coming at 9am. We could offer you a van. A van won't work I'm moving a 2 bed apartment does anyone have a truck. Eye roll by the young girl at the counter-annoyed look on her face that I wasn't leaving. Her coworker and she found a smaller truck available in Hayward. 2 things U-Haul charges for mileage commuting to and from Hayward is 30 miles, as opposed to Dublin which round trip including move would've been 15-there alone you doubled my mileage, then we had to make 2 trips instead of 1 had 1 received the truck I reserved. U-haul should honor reservations made in advance and not change anyone's reservations without first consulting with the customer. Secondly, if the customer is required to pickup a truck at another location because the reservation location doesn't have one then U-haul needs to pay for the additional mileage. Further, I was supposed to be able to drop the u-haul off in San Ramon further cutting down on mileage not an option yesterday. As for the Jackson Street Hayward location the staff there were very nice and professional. Although it adds miles I'd rent from them as they understand customer service. Dublin needs some serious retrainingCandise D.
Representative was so helpful answering all my questions. He also made the return easy & quick. Merci.Aileen J.
We rented the uhaul on this branch, they soppose to check their uhaul prior before they rented it out for safetiness of the customer, it delay my moving because they gave me a uhaul w a nail on the tire, they know it bec they put a mark on that tire plus when were driving that uhaul it's shaking in the freeway even were driving it not fast, not only that they charged me 25,00 $ for cleaning, plus we waited long in line when we return the uhaul, employee not friendly, I am a regular customer of uhaul company first time I deal with this kind of problems, I'm still gonna rent trucks to uhaul but I'm not going back to that branch and never gonna recommend that branch to my friends or people I know if ever they needed a uhaul.Edna A.
Thank for allowing us to rent from your staff of Uhaul.Otis W.
Jesus and his staff were extremely professional but more importantly were very helpful in making a difficult move easier. Both Jesus & Jose were so patient & kind. I was grateful for the care they both showed towards me. I would highly recommend this U-Haul location.Theresa R.
First off, the guy at the front was rude. Told me to clean out the truck and there's no smoking and anything broken I would pay out front because I got no insurance. When I got the truck, it smelled like cigarettes, the back had trash in it, and the visor fell from the truck into my lap. Don't recommend going here to save your ass. Piece of shit peopleTREVOR S.
Le client n'a pas laissé de commentaire.Kaci C.
I had a truck scheduled for 1:00 on the 17th of October, I arrived 15 minutes early to make sure the reservation was good. When I got to the counter after waiting in line I asked about my reservation and they said that they didn't have the truck. They called the customer to see how long the customer that was in the truck would take they said they'd be there in 5 minutes. Once the person arrived with the truck I waited another hour (now 2:30) until they were able to finally get me in the truck and on my way. So while waiting for them to get my truck ready they had rented out six more trucks to other people without giving me any kind of information of when they would have my truck ready.Nathaniel S.
Everything went very smooth. The equipment was great (truck and 2-wheeler dolly) . . clean and ready to go.WAYNE B.
The place is slow and not organized to minimize the time of wait in the context of the Covid19 situaiton. We made reservation on phone for 2:00PM and got delivery of the vehicule 2:35. We had pickup truck and trailer and completed the move of the motorcycle we needed to move. We wanted to return trailer and keep the truck for several other days. We could not get the personel at this locaiton to operate this simple request. Operation way too slow and not streamedlined at all. Not HappyJEANPIERRE S.
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