Customer Reviews for U-Haul of Helotes

2 203 évaluations

10681 W Loop 1604 N   San Antonio, TX 78254
(next to Buckhorn Soil & Sand )

(210) 640-3933

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(210) 640-3933

10681 W Loop 1604 N
San Antonio, TX 78254
(next to Buckhorn Soil & Sand )

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

You are pretty high on the scale for convenience, ease of scheduling, availability and friendly service. Jennifer Strait was great at pick up and the person who checked us in was helpful and friendly. Just keep up the good work. Merci.

ALICE C. 
Évaluation :
5

Good job

FRANCIS G. 
Évaluation :
4

Per mile price is high at least needs to give basic miles for rent

ADINARAYANA REDD L. 
Évaluation :
5

Best customer service and wonderful staff. Jennifer, the Manager, was so I pleasant and professional. It's really a treat to deal with people who really care about their work and their customer

Maria S. 
Évaluation :
3

Driveway at rental location is too steep and hard to turn into.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Jennifer and Omar were so friendly and helpful. Couldn't have been a more pleasant transaction. Merci encore.

Katherine G. 
Évaluation :
5

Nothing. Both of the girls were great. They had me in and out quickly.

ANDREW W. 
Évaluation :
1

I didn't receive the message that I couldn't park my car at the location. Instead of being apologetic about the situation Jennifer Strait acted like it was my fault and was stand offish. I came alone to pick up the truck and having to pick up another person to drop me off for the rental was a real pain, and I was made to feel like it was an inconvenience to them that I needed a place to park. Not pleased with the attitude. Also, they charged me for the blankets that I wound up not needing. The package was still sealed and I was told by Fredrick Barajas that he still had to charge me. I felt like I was being “nickel and dimed.”

PAUL M. 
Évaluation :
3

Vehicle had issues, 3 times it would not start and I had to have it jump started from another vehicle. I am upset and feel I should NOT have to pay the full price for this rental!

BRENDA D. 
Évaluation :
5

Excellent service à la clientèle.

YULIANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIO M. 
Évaluation :
5

Great service as always. Thank you!

CHONTHICHA L. 
Évaluation :
5

Professional Staff Thanks Freddie

JON F. 
Évaluation :
5

Jennifer is awesome, great customer service.

HEATH G. 
Évaluation :
5

Friendly, Helpful & Informative. Thank you

MICHAEL O. 
Évaluation :
5

I was under the impression that the trailer I rented had a motorcycle chock, but it didn't. I made it work. Still an overall good experience.

TONY G. 
Évaluation :
5

The secondary contact with call to verify, and third contact shouldn't be required for local rentals. You have my driver's license and credit cards. So it makes no sense to still have to call a second party. No other vehicle rentals make this a requirement. Make take Rental Tax rate of 15 % explicit, nowhere in the contract or estimate is this listed.

MARIO H. 
Évaluation :
5

Y'all are my faves.

Scott B. 
Évaluation :
5

They were helpful and explained everything, times, place to return. No question left unanswered. I was also able to extend my usage without an issue, just call before turn in time. check out was smooth no issues.

ERIN C. 
Évaluation :
5

Great experience, will definitely continue to do business with your company in the future.

GLORIA LYNN W. 
Évaluation :
5

Nothing - convenient and flexible

ANDREW W. 
Évaluation :
5

Nothing. Great job

ABEL L. 
Évaluation :
5

None needed

CHARLES B. 
Évaluation :
5

The staff was so supportive and helpful.

CYNTHIA F. 
Évaluation :
5

I did have a little trouble with do off after hours, but Tracey was so helpful and attentive to what was going on.

NICOLE S. 
Évaluation :
5

They were very polite and help full to what I needed, keep up the good work...

VICTOR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
4

A lot of the damage was not marked with an "x". There was DEFINITELY a LOT of damage too-scrapes and such and a few dents. I would hate for someone to be charged for something they didn't do.

JULIE C. 
Évaluation :
3

I just hate that I spent dang near 70 $when I only had the vehicle for two hours or so. I don't understand that.

BRIANA S. 
Évaluation :
3

It will be better once construction is complete

CHRISTOPHER C. 
Évaluation :
4

Finish construction. Overall, a great experience!

Joseph D. 
Évaluation :
5

Good place but horrible pricing its to expensive to rent from you all. Will not come back again.

claudia G. 
Évaluation :
4

Nothing.

CHARLIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABINO G. 
Évaluation :
3

Location will be better when construction is complete. But staff was very friendly and rental was good.

RONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEREDITH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO L. 
Évaluation :
5

Everyone was super helpful and the truck was great

ashley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSTAM A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORBERTO C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY LEE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESIREE C. 
Évaluation :
2

The process for my to check out the truck was a little bit harder, I feel a little bit discriminate, the clerk attitude make me in comfortable.

PABLO D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LORRAINE G. 
Évaluation :
5

keep up the good work

HENRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERALD K. 
Évaluation :
5

Staff was very friendly and accommodating.

RAE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNELIUS L. 
Évaluation :
3

Location changed via email update. Out of the way location. App for returning equipment buggy

Kevin D. 
Évaluation :
5

New facility, great folks

RANDALL C. 
Évaluation :
5

All good. Thank you.

Amado A. 
Évaluation :
5

I had no problems at all! Best Uhaul experience ever. Tracy was courteous and delightful to work with. I will definitely use this location from now on when I need to rent for moving or just a trailer to haul!!

CHARLES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN L. 
Évaluation :
5

Well organized, efficient, effective, hard working and friendly staff. Can't think of anything to improve.

ERIC H. 
Évaluation :
5

Site manager was EXCELLENT! Will enjoy utilizing the new facility when construction is complete. Excellent overall experience. Check in service was exceptional (Mr Flores?).

RALPH O. 
Évaluation :
5

The whole process was quick and easy. They offered additional products such as boxes , dolly, etc. thoroughly explained the confirmation email and steps to follow. I would not change anything because I was very satisfied with the products and services at this location.

NANCY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOBBY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD L. 
Évaluation :
5

Jennifer was an outstanding customer service representative great experience and we'll be back for more business.

Ivan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN P. 
Évaluation :
4

Can't wait till the new building is built and has a better entrance

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JO W. 
Évaluation :
5

N/A The staff was very professional.

CHANDLER STEVEN P. 
Évaluation :
4

Easy process- made reservations in advance and my trailer was ready upon arrival.

EVERETT M. 
Évaluation :
2

Improve the parking and staff (Tracy )is not friendly even. If I asked to help me for 5 min she clearly denied to do it. And asked me if your not comfortable book from other location . ( if I want to go to other locations why would I come here or do I need your advice for it ) and my destinations from my place to other in maps are not more than 40 to 65 miles. I requested to check the meter readings once again because I was in rush I did not verify at beginning no reply or response. At least a verification message or call should be appreciated

Chandra kanth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
3

I know they are working on the parking lot and that will take care of my lone complaint, but it is still valid. The walk to the location is very inconvenient and not safe. It is about a 5-7 minute walk from the nearest parking lot. The walk is right on the access road with cars speeding 50-70 mph. Not good!

Etienne G. 
Évaluation :
3

Had a reservation at another location for a motorcycle trailer. Was made by mistake. When i tried to cancel and rent a trailer at this location (they had 3), i was told you can't. Staff offered NO help, NO Solutions and NO options. Walked out and called other location, they said go back inside and ask them to rent the trailer following X process. Went back inside, at that point staff was on the phone with manager. Manager said (over the phone)... other managers don't tell me how to do my job and my staff was already fixing the problen and getting you the trailer. I then asked, "really, why fix the problem AFTER I had left-- who were they renting the trailer to?" Be cautious-- have your reservation solid, confirmed and no mistakes. Any one problem, they will not help and refuse your rental. It's on YOU to do there work AHEAD of time.

HECTOR G. 
Évaluation :
5

Provide Mr Omar better facilities as well as better equipment to maintain the trailers properly.

RYAN H. 
Évaluation :
5

It will be even better when the construction is completed leaving more room.

EDWARD F. 
Évaluation :
3

The staff were very competent and helpful but the location could be improved.

DAVID L. 
Évaluation :
5

It is better to tell uhaul a longer time that You need truck when renting locally because you bring truck back sooner but If you say 2 days and you need an extra day you avoid being penalized 50 like I was, Because they rented it out to someone else and charged me 50 for not turning it in on time.

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda S. 
Évaluation :
5

Was great service

david M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA J H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan S. 
Évaluation :
5

I reserved a dolly (7 $) but it wasn't available. There was an an appliance dolly available but I was told I need to pay 10,00 $. I did not want to pay extra , the representative offered to remove it. We accepted that suggestion. I think I should have been offered that appliance dolly without extra charge request. Other than my experience was excellent. Thank you for your business.

Zeki D. 
Évaluation :
5

Young lady was very friendly and helpful. I didn't have a reservation, but she took good care of me quickly. Highly recommend this location.

EMMETT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
5

Obviously the construction was a little tough by not being able to leave my vehicle. I had to be dropped off and picked up. Jennifer was amazing considering it was 7am.

TIMOTHY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis J. 
Évaluation :
5

Nothing at all

RAYMOND ROBERT R. 
Évaluation :
5

The staff were super helpful and even stayed late to help with the rental trailer when I showed up to return it two minutes before closing. This is now my go-to trailer rental location.

ANDREW L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

The two gentlemen who took care of me gave me excellent service and were really kind and helpful.

ALAN M. 
Non les évaluations ont été soumises pour cet établissement.

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