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Oscar SandovalCustomer Reviews for U-Haul Moving & Storage of Helotes
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This team works well with each other. The facility is large to allow easy movements of the trucks and trailers. The team shows that safety is a priority.
Emily DoppTrailer lights did not work so I was sent to another location. I scheduled a trailer well in advance and why was it not check to be in working order prior to my arrival?
Victor FankfatherJennifer Strait runs an excellent facility and has excellent equipment and staff. I rented a storage unit from her and would do it again! Everyone was friendly and knowledgeable.
Joel Eyster | Expérience généraleZackary was great. He was quick to help and very friendly. He even recommended an outdoor spot to check out which I appreciated.
Jim RodriguezThe nicest UHaul I have ever seen and I have used UHaul in multiple states. Jennifer runs a top notch operation there and exceeded my expectations. We got too small of a truck and she bent over backwards to get us another truck and get us on our way. You won't find a better place to handle your rental needs. Thank you Jennifer and UHaul.
Charles BurkeKeep doing what you are doing!
matthew riepenhoffJennifer was OUTSTANDING! She was super helpful and explained everything thoroughly. She was incredibly efficient and had me on the road in no time. GREAT experience!
Mark RustanWhere do l start the hitch gets installed a tues come back on Friday for the trailer the 2 workers didn’t know how to put the trailer on on top of that they tell me now l have to pay for a sleeve that was never said to me once l paid the $490 for the hitch installment then they hook the trailer up say all is good l get pulled over state trooper said my trailer light was not working lm freaking out because lm a single mother of 3 kids traveling alone and this freaked me out lm so upset with the lack of knowledge and training they had this could have ended so bad l will never recommend this place ever and l will be calling someone about this issue after paying damn near 700$ on the installment and trailer not a satisfied customer at all from the start everything was bad
Mirixa LandrauNo one cared to help when I asked about changing locations and was told by this location there would be a charge to change locations. When I asked if I was charged an additional $40 for arriving 10 min late. They said they didn't know and could not access that information for me. I will NEVER use uhaul again. Where's the training
michell jubinalThe gentleman at the front counter was very polite and helpful. The Gentleman who took the truck from me and finished the contract was very nice and helpful.
MATTHEW PETROSKIThe entire staff has always been so nice, friendly and accommodating. Jennifer is absolutely phenomenal and we are so grateful for all of her help. I would definitely recommend going out of your way to use this facility just because of how high their standards are.
Johnny Perez | Expérience généraleAmazing location with some great employees that were super helpful and able to get us a trailer last second.
DARIO OLIVARESThe manager was very thorough and friendly.
Michael Humpries | Premières impressionsJennifer and the others always make it easy.
Scott BurnsThe guy who received the truck, just kept pushing to get the extra money for the gas and the extra miles. When I call to find the close location to return the truck they gave me the one that was further away so those extra miles was because of that, later I found a very close location where I was that could have save me those extra miles that I have to pay for.
Catalina AguileraFacility is clean and customer service is excellent
Douglas RoemerThe young man, Nick, that helped me was helpful and respectful.
JOHN CORBINIf I rent more than one piece of equipment, ensure all the equipment is drop off at the same location. In my case it was not an issue but just in case.
SIMON HERNANDEZFriendly staff and clean facility, last storage I had was outside, this facility is awesome with indoor units!!
Christine Maldonado | Premières impressionsGet a better app to help with the checking out returning process ! Some of those questions were unnecessary .
rodica daniliucThis past month I have had 5 different dealing's with U Haul in 5 different location from San Antonio to Del Ray Beach area in Florida. In all 5 locations the staff was very cordial, helpful and professional. My biggest disappointment and surprise was getting charged over $900 for a rental of a 12X6 Trailer one way to Texas. I also rented a 26 foot truck and paid $1995.00, I had no qualms about that. The truck ran great!
jay manuel Dominguez | Premières impressionsI was disappointed that a pickup wasn't available although that was what I reserved. Otherwise everything went smoothly
Cheryl ParsonsThe location was fine but as far as this truck , it should be retired from anything but local moves. A truck without Bluetooth for gps, manual windows and no cruise control for a 1200 mile drive was difficult.
Richard PecoraI hope they have the same Uhaul representative I worked with. He was excellent.
Fred MatthewsVery friendly and good customer service.
Thomas WenteIt was an all good experience, easy and convenient for me. Checking in and out was great, the employees were very nice. Thanks again!!
Evelyn JonesTire almost blew out upon returning the trailer, had to drive with hazards on for 1 hour to make it back to u-haul. Tires on trailer were only 2 years old but looked to be over inflated.
Raymond PuckettNothing to improve and service was great in such short notice.
lucy pompaAll was great. Employees were friendly.
Jaime CastanedaThe staff was extremely professional and well knowledgeable in logistics required to meet our needs.
judy salesI like a big, full service U-Haul place instead of the little gas station places. This one was very nice.
Dan ZulliThe truck was hard to close the door on driver side. Too expensive to rent a uhaul truck .paid $99 for 2 hrs + 61 Miles. Charged 3 hrs even returned early
Tommy NguyenThe black Lady with the gold teeth in her mouth. I think she had gold teeth. I think it's just her personality but her communication style is not good for providing service. She's very abrasive for no reason. Just her delivery to customers is empty leaving no one for kind interaction. I'm no raciest. I'm black myself. Just being honest.
charles tramellGreat customer service, I was welcomed and helped with a smile. Would recommend to all my friends and family.
Fausto PatinopacoVery easy process. Unlike last time using Uhaul I didn’t have to drive 70 miles to pick up the equipment
Patrick AndersonProbably the worst customer service I've ever experienced. Rude employees who think its funny to park trucks too close together so it's a struggle to get in. Employee who cuts you off with attitude when you're just trying to explain what has been told to you. Never using this place again.
Hayley RiestererThe customer service is excellent and employees are very professional. The 15foot U-Haul truck is dangerous to drive. There is a lot of play on the steering wheel making it difficult to control the vehicle and the breaks are slooooowwwwww. Also why wouldn't you upgrade these vehicles with rear cameras?
Jennifer nesbittThank Tony and the other 2 reps that helped me. Very polite, helpful, and friendly. A very great staff at the Helotes Facility.
LAKISHIA WARE | Premières impressionsNo comments to improve but I do want to compliment the young lady who helped me unhitch the trailer. She was stronger than she looked and was very kind and professional. She also helped me dispose of 3 cardboard boxes. Thanks for the great service.
MICHAEL GUAJARDOThe employees were very helpful and friendly.
Jose PerezKeep up the great work.
roman silvaMs. Jennifer was absolutely wonderful, always smiling and treated me like I was the only customer there. She fully explained the process and was extremely patient with me on my questions. She helped me find the size of unit needed, the location and at a price I could afford. She's the BEST. The other attendants were also helpful, kind.
Minerva Regalado | Premières impressionskeep up the good work
Henry HallRequest Uhaul.corporate to fix mobile app bugs when checking out a truck.
NORBERTO GONZALEZVery good customer service. Equipment was great and had no problems at all.
Hector DehoyosEverything is excellent
Nazir Rafael MasoudProbably the best U-Haul place I have been to, excellent location, ample parking space, nice trailers and trucks, great service.
Humberto SalazarRoach crawling on floor
Ariana Goss | Online Move InJennifer was friendly and kind
William KillgoreThe location and everything about it was great. Use of the website leaves a lot to be desired.
MICHAEL BERTIROTTIVery nice and helpful
Sara CarrizalThis facility is excellent. The employees are friendly, efficient and always willing to help.
Jonathan BUSHThe inside of the back of the truck was wet. We had to dry the floor before we could use it.
Laurie GrommesGreat Experience Great team
Kaylon GreenS.O.
Korina OlivoThe staff was exceptional they helped even though they were short. They got everything done efficiently
nikki thomasEveryone was great! Very friendly and helpful. Needed a way to pick up a few furniture items, process was easy and very affordable! Merci
Denise PowersVery clean and well lit
Patricia MosquedaVery friendly help when I dropped off.
Pamela HardingI always use Uhaul love the fast service and the prices.
Tim CozartQuick and very easy process! They had the trailer cleaned and ready under the awning for convenient hook-up! Professional and friendly staff!
Anthony JonilasThank you Jennifer and Raul for being so nice and professional! I definitely recommend this location if you are looking for rentals! Excellent emplacement!
Romona RamirezNothing, extremely happy with my experience. Equipment was extremely a pleasure to drive n use.
Susan ShawI was getting the bundle deal with the free storage and was supposed to be charged an extra day for 18 dollars I was charged all together 216 I feel like I was overcharged
julie alsobrooksFriendly staff, clean storage rooms.
Veronica GuerreroGreat experience..Zach and the young girl at this location were great at the time I called and while I was in store to pick up trailer. Definitely no comparison to other rental place I had inquire prior.. uhaul, great service.!!!
agustin baltazarMy hat is off to Jennifer Strait who went beyond her duties to assist me. Thank you Jennifer.
ALEX BUTLERStaff was amazing. Very friendly and helpful.
RACHEL ROBINSON | Premières impressionsKeep on being great!
Scott BurnsThere was no lock provided as advertised in the process
Michelle Davis | Online Move InMy pleasure to support a locally owned business that is very professional and courteous!
BERTHA GARCIA | Premières impressionsThe facility was always clean and the representatives was always helpful and polite
Hansell White | Expérience généraleAmazing service !!!
CONNIE COLEMAN | Expérience généraleTo Whom It May Concern, There are a lot of bugs in the system and the elevator not working properly. In addition to the General Manager being very rude and unprofessional. Best Regards,
Adam Castillo | Premières impressionsThe staff is so friendly and everything was so simple to navigate, it Made my moving so easy!
Anyssa Perez | Online Move InVery clean place and very convenient.
Jose L Benavides | Online Move InDid not need storage unit
Ernest Capell | Expérience généraleMs Jennifer and Zack were real at all times
ROY OROZCO | Expérience généraleWe are very upset with the one and only elevator being out of order. We had to carry everything up to the second floor, which we obviously didn't expect. We were also backing our truck into the truck unloading bay door and it started to close on us almost hitting the truck. Thankfully my husband noticed in time to drive forward. Those 2 encounters completely ruined our experience.
Brianna Young | Online Move InVery polite & professional
Dawn Simpson | Premières impressionsManagement has no customer service. I has a lot of cobwebs and spiders on my furniture
Margeret Valdez | Expérience généraleFirst month free then a fair price for the next few months. Staff was always helpful when needed!
Gerardo Sanchez | Expérience généraleI'm very pleased with the whole process.
anselmo murguia | Expérience généraleThe counter service was outstanding . Respectful , efficient and kind . Merci!
Magenta Winans | Online Move InI love the place! It has air conditioning. On the last day I leaned about all the neat feature like the garage doors for driving in and 24 hour access for extra fees. It would have been nice to learn about these features early on I love that they have ramps of different sizes. Too bad they lock the sliding doors when they close the office. It is nice to have a bathroom and drinking fountain. It was nice to get water and frozen. The staff were friendly for the most part. There were a lot of problems with scorpions and cockroaches. The first day we rented an outdoor unit, it had hornets. Overall, it I s a really neat place. Employees should communicate all of the benefits and options at the beginning of the rental. I would definitely use this place again.
Gilberto Lara | Expérience généraleMs.Strait was very kind, spontaneous and efficient managing the time and the questions I had about the services provided.
JUAN LOPEZ | Premières impressionsManager at this location she is very helpful, and informative and over all made my experience a very easy and smooth move in and move out. She even went as far as handing out my kids a cold (frozen) pop on moving in day as it was a hot day.
Miriam Martinez | Expérience généraleThe workers were nice but very very slow
Melissa Gonzalez | Premières impressionsJennifer strait went over and beyond helping us
Gary Stevenson | Premières impressionsVery safe and clean environment with good security cams to watch belongings. Very nice workers as well!
Xavier Adam | Online Move InI was running late and checked in to my reservation a few minutes before closing, but the staff was still happy to help me. The unloading process was very easy especially with the complimentary carts. I also appreciate the free lock with the unit.
JULIA HAVEL | Premières impressionsThey sent us to the wrong location are truck was dirty the people were rude and bad attitude
LEON scranton | Premières impressionsThese people need to learn how to not be rude and help customers find unit and teach go show them how to use the card to get in building. Also I was not told till the 2nd day that I could not use sliding doors to get my mattress and dressers in. How was I to fit my stuff through a small door. I still have not received my refund for my storage unit that I was supposed to get reimbursed very poor customer service.
PRISCILLA RIVERA | Expérience généraleThe people in San Antonio were very helpful. They made the transition a lot easier.
Justine Ramer | Premières impressionsCould not get in Unit. Asked why card wasn't working so employee let us in. Came back today and was asked if proper entry and exit protocol was told me and it was not. They explained the process today and had no problems.
Layne Kellum | Premières impressionsJennifer was very helpful and friendly 👍 overall everyone was nice and always had a smile 😃 👍👍
YOLANDA ARRIOLA | Expérience généraleJennifer and Zach provided exceptional customer service.
MARK ESPARZA | Premières impressions