Customer Reviews for U-Haul of Henrietta

7 533 évaluations

290 Jefferson Rd   Henrietta, NY 14623
(Corner of Brighton Henrietta Rd across from Barnes and Noble @ RIT)

(585) 292-7000

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(585) 292-7000

290 Jefferson Rd
Henrietta, NY 14623
(Corner of Brighton Henrietta Rd across from Barnes and Noble @ RIT)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ruben T. 
Évaluation :
4

Cabin doors did not close properly and make cabin very noisy.

Simon A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrice S. 
Évaluation :
1

One tire had no tread with exposed steel belts. Absolutely crazy i was given that trailer with a bad tire. I would have walked away if i had properly inspected the tires before departure. Custumer service was horrible and the store was messy and unorganized. Someone needs to be fired in my opinion. I will nnever use uhaul again. Nor will my friends and family.

Scott F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
2

I arrived around 0730 and the store wasn't open on time. This happened on 10/16/21. When I arrived there was 6 customers who had been sitting in the rain before me. A women was on the phone speaking to a customer service representative who was interested in helping her however didn't seem interested in helping the other customers who were also looking for help. Three customer then decided to leave and cancel. I then left and and was on my way to another site when I called and spoke with a customer representative. I was told the general manager would be arriving in 5 minutes. I then turned around and went back to the store.

Regina B. 
Évaluation :
1

I had to visit this location on Sunday because a fraudulent purchase was placed on my credit card. I wasted my entire afternoon getting the problem straightened out. Why the employee charged my credit card an additional amount two weeks after I returned the trailer, I'll never know. But obviously something fishy was going on.

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDC W. 
Évaluation :
5

Everything went great, I have no further suggestions

Bertram C. 
Évaluation :
2

The store and the yard are a mess. Trash everywhere in and out of the store. Ewww. Also, you texting system needs to be fixed. Don't call me (unknown number, didn't answer) and then text me a minute later to tell me you are going to call. The text message I received when we drove away with the trailer to confirm our equipment arrived after we drove away, was not the trailer I rented, and timed out before I had time to approve/not approve anything. Over all, not a good experience.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuchen W. 
Évaluation :
5

Great experience. Fast check in and check out.

MICHAELDAVID G. 
Évaluation :
1

I had reserved an appliance dolly with my truck reservation and it was not available when I arrived (on time) to pick up the truck. The person working said he had just given the dolly to someone else. What exactly is the point of reserving equipment ahead of time if it won't be available. We had to move a refrigerator with the regular dolly which was very challenging. I wasted 45 minutes on the phone trying to find a dolly at another location to no avail. There was no gas cap on the truck (it was open) Totally unprofessional and unacceptable I expect u-haul to compensate me for my wasted time I have already filed a complaint and will rent from Penske next time.

michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charisse M. 
Évaluation :
4

The Trailer tires were ready to be changed..would not have been good for a long haul..

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maharshi S. 
Évaluation :
5

Your staff at this location are wonderful

Susan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERENCEM S. 
Évaluation :
5

very easy. .worker was very helpful and pleasant.. great kid..

GAVIN B. 
Évaluation :
4

I reserved a dozen moving pads with my vehicle rental, but when I picked up the vehicle I was told that no moving pads were available. They had all been rented out that morning. I made my reservation a week in advance. I gave plenty of notice that I needed pads. Some should have been put aside for a reservation and not given out to other people. By the way, I picked my rental up at 10am. No other customer for the whole day had pads that they could use.

MICHAELD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALDEDWARD JR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

April B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pakeerathan S. 
Évaluation :
4

I recommend that your websites are faster and your trucks are more well-maintained.

Ahmet B. 
Évaluation :
3

Something was wrong with the rental I had, it took several attempts to get the truck to turn over which resulted in wasting time also, I believe something was wrong with the gas needle, I moved within the same complex, not understanding why the rental would have needed gas?

Carla A. 
Évaluation :
3

It is not easy to fill up the tank to an amount other than a full tank. I accidentally overfilled it beyond the required 3/4 of the tank. It really sucks that I cannot get a reimbursement for that. I feel that it is a cunning strategy that you use! I am not happy with that at all.

ROSHANLALINTHA P. 
Évaluation :
5

The employee was really great.

Michael M. 
Évaluation :
4

The back door needed greasing, very difficult to open. The ignition key did not fit easily into ignition, very rough. Impossible for me to open the gas cap, had to wait for a kind soul with large hands. Thanks for the UBS ports in the lighter.

PATTIE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Priscella M. 
Évaluation :
5

Way too long a wait to get in touch with someone on the phone line at Uhaul. I still have not received my receipt, so I don't know what my recent charge was

Julie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
2

Short staffed, long line, equipment that was reserved not available, ended up with a huge truck instead of the van reserved. Guy working counter was very nice, a computer problem with overbooking.

Mary K. 
Évaluation :
3

It's what you expect from uhaul. Truck handles poorly, steering wheel is clocked to the left. Reserved a dolly, and didn't actually get one...

Dan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie C. 
Évaluation :
3

They let a bad truck go back out on the road. After being told repairs were necessary.

Philip T. 
Évaluation :
5

Overall good experience

Jane C. 
Évaluation :
3

I rented a motorcycle trailer even though I own a larger trailer that isn't specifically for motorcycles because the lift gate is only 4' long and quite steep and does not have a wheel chock. Well, much to my disappointment after trying unsucessfully to load a motorcycle onto the rented Uhaul "motorcycle" trailer I found that the lift gate was short and steep even though the trailer is much lower and the bike undercarriage got hung up with only the front wheel on the trailer. I had to find two other strong willing men to lift the rear of the 650 pound motorcycle up high enough so I could get the bike loaded and moved to a new location. Sad to say that I probably would not rent a motorcycle trailer again from Uhaul unless the ramps are lengthened or they supply a drive up style ramp so that there is adequate clearance at the top of the incline.

Daniel B. 
Évaluation :
4

I did not get what I reserved. Although I got a bigger trailer for the price of the smaller one, it was no bargain. It was heavier so it was harder to pull( more gas spent). It blocked my view and our stuff was sliding all over the place so longer to pack n tie everything. This was a last minute change. Not appreciated.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pakeerathan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIKTOR B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

Wait to check in was over 40 minutes due to lack of staff -- one person was handling it all and did a great job but there were at least 8 maybe 10 in line at 9AM. Lack of staff is affecting many businesses in Henrietta NY. Have no complaints about the one person working; as I said he did a great job.

Howie D. 
Évaluation :
3

Understaffed. Poor guy was doing everything with no help. The place would be better if there wasn't only one person working there

CYNTHIAMARIE S. 
Évaluation :
2

I reserved a 26' truck online, was contacted by UHaul to direct me to this location for pick up and when I arrived, was told no truck was available at all. They finally gave me a 15' truck (with a 'check engine light on) which required two trips for the move instead of one. I was told by the rude attendant, "this happens all the time". Very disappointed and will seek other options when renting again.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arleen Joy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barry V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin W. 
Évaluation :
2

I signed up for the mobile U-Haul return as we knew we would be returning after hours. When we got there, the program would not read my location despite my repeated attempts and my turning my location services off and on to get it to register. The advertised free wifi was unavailable, and there was little information on what to do otherwise. When I got to the location there were boxes piled high and tools around the drop off area, as though someone left in the middle of a job. I tried calling U-Haul and waited almost a half hour for someone to talk to me, but no one picked up. I ended up dropping the keys off and taking a picture of my mileage but had to pay the 20 $penalty through no fault of my own. I was very frustrated and disappointed.

Stephanie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaylee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony J. 
Évaluation :
3

Having the location changed from where I requested a good month before I needed to rent was a real inconvenience. When I responded NO to "safety insurance " yet I was charged for it was unacceptable. I would appreciate a refund for the 80 $-90 additional fee that I had to pay after I DECLINED.

Maria E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EGERIALAVERNE T. 
Évaluation :
2

When I arrived Saturday Sept 18 at 9am, there was a man who was very helpful at the desk. He was on top of things. When I returned the truck 2 hours later, there was a man at the desk with ear buds listening to music and looking at his cell phone. He had customers in front of me who were asking for pricing and he could not/would not provide the details. He was rude and drove away multiple customers. With about 4 customers in line, he went out to check the mileage on the truck. He was in the truck for 10 minutes playing with his cell phone. More customers left.What a disaster. The truck as debris in it left by earlier customers. the transmission was not good -- shifting from lowest gear took some time and the truck struggled. The ignition was in disrepair as the key had to be jiggled just so in order to start the truck. Your local manager seems to be dropping the ball.

Laura W. 
Évaluation :
2

The location and time I chose for pickup was not available. Uhaul notified me of this and the time and location was not convenient for me - it was several hours later than requested. I had to adjust my other appointments to accommodate Uhaul's change of availability. I returned my rented trailer after 30 hours (not 48) I requested to have my 2-day rental rate reduced because of Uhaul's change to my plans but that was not done. Uhaul should have made a concession for inconveniencing me.

Michelangelo G. 
Évaluation :
5

The young man that took my order went over an beyond the call of duty. He is definitely a good asset to your company. He seen i had a deadline an he made it happen. Job well done( I apologize I can't pronounce his name an dont want to mess it up).

Wanda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne K. 
Évaluation :
5

the most beautiful experience during the time of difficulty for me they were very courteous I customer service is top-notch I recommend them very highly I thanks for all your loving and care Ms.Brown

SEBONYAJASMIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine C. 
Évaluation :
5

Everything was quick and easy. The staff was very professional. Van was clean and ran well.

Nick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katarina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abe G. 
Évaluation :
3

While it wasn't too bad, the truck was pretty dirty inside the cab. Could tell people had drinks that spilled/dripped and there was mud smeared all over the inside of the windows. Never did figure out how to adjust the mirror on the passenger side, I would have asked when I picked it up but the guy just handed me the key and walked away so he wasn't much help. Not the worst experience but not impressed.

Jamie T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Fast, speedy service. Second time I have had to use UHaul equipment and I will always use it again.

Julianna W. 
Évaluation :
4

While the truck served its purpose, I was disappointed that I was still charged for 24 hours even though I brought it back same day (it was picked up at noon and brought back at 6 pm). Each time I started the truck, I had difficulty turning the key in the ignition, as something in the mechanism made it next to impossible to turn the key. This problem should be addressed by whomever does maintenance. Because of this problem, I was compensated the gas, as I explained that I didn't want to turn off the truck, and have so many issues starting it, again. Your staff, while friendly, never showed me around the truck to enlighten me of the ins and outs of it. I was handed the keys and told where to find the truck and where to drop it off.

Yvonne K. 
Évaluation :
3

Listen to what the customer says when they want to order a 26 footer, and not a 15 footer. I had to get rid of some of my furniture.

DAVIDDEAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maximiliaan H. 
Évaluation :
2

Customer service was poor, the truck I received had less than a quarter of a tank of gas in it. Overall not a good experience. The job got done, but it wasn't easy or pleasant.

Ann D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay E. 
Évaluation :
3

Place was closed.

Jennifer P. 
Évaluation :
5

Pick up and drop off was very good. I just think the policy of reserving and counting on a truck reservation and then having someone call you a day ahead and tell you your arrangements regarding location and truck size need to be changed is very unsettling. A reservation being made should mean it's available.

John H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNALLEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy V. 
Évaluation :
1

Train your employees to be professional with customers.

Mohammed H. 
Évaluation :
5

Easy Rental

DAVIDMICHAEL S. 
Évaluation :
4

Your company continues to excel in what you do with rental vehicles. Please keep up the great work. It's also very much appreciated that you have nice NEW vehicles.

Steven G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mukthiar B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen O. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page