Customer Reviews for U-Haul of Henrietta

7 631 évaluations

290 Jefferson Rd   Henrietta, NY 14623
(Corner of Brighton Henrietta Rd across from Barnes and Noble @ RIT)

(585) 292-7000

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(585) 292-7000

290 Jefferson Rd
Henrietta, NY 14623
(Corner of Brighton Henrietta Rd across from Barnes and Noble @ RIT)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor D. 
Évaluation :
3

The return process in the app is really bad, especially trying to photograph the speedometer that the app would accept!!

Scott K. 
Évaluation :
3

The vehicle exterior was salt encrusted and not washed. The passenger seat had dog hair on it, and the gas tank was only at half. The pick up was easy easy and quick. The price I paid was good and better than I would have paid at Enterprise.

Robert S. 
Évaluation :
1

You should check the gas meter before claiming it's between 1/3 and 3/4 when it's below 1/2.

Justin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

audrey G. 
Évaluation :
2

The windshield washer fluid reservoir was empty. Also, I did not see a show brush. With Rochester winter weather, these things are kind of important.

Elliote S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Badrinath Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodmon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

aramdo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
3

I was able to get in and out quickly. I had registered on line the day before.

Jason G. 
Évaluation :
5

You guys didn't have a truck for me even though it was confirmed. Guy at the Lake Ave location in Rochester was super rude and just kept telling me to call 1-800-uhaul which isn't even enough digits for a phone number. Once I got ahold of the regional manager she was super nice and helpful. Was just a series of unfortunate events for the day.

Dylan P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alcolea S. 
Évaluation :
5

Staff was excellent!!

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMYJ P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTF M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Binh L. 
Évaluation :
5

Ready when I arrived , check in was hast👌👍

John K. 
Évaluation :
1

Reservation was for 7am. No employee showed up at the location until 7:15. Employee did not apologize for being late. When he unlocked the door, despite a few people in line, he didn't even bother to hold the door open. Was virtually non communicative. Terrible experience.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
5

Everything was great. I had to return the truck late but there wasn't any hassle or extra charge. The employees were excellent too

Sarat T. 
Évaluation :
5

Worn through wiring harness at truck connection. Worked ok... but had to spread the wires apart because it blew the running light fuse . The plate light was Also out. Other than that it was on great shape. I realize things like this happen. Need to tighten up on inspection of equipment.

Aaron N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracie E. 
Évaluation :
1

I reserved my truck ahead of time and was told the morning of that there were no trucks available for my needs at State Street in Rochester, NY. Better communication between transportation and the store would've helped. I also did not realize your pick up location can be changed, my original request was for 1875 Culver Rochester, NY. The consumer should not be involved in the logistics, if any customer makes a reservation at a location it is to save on time and money. The equipment should be mad available at the customer's chosen location or the system should decline the order. I also spoke to representative that sent me to yet another store and that store 1875 Culver in Rochester, NY misplaced the key to Truck so I could not rent it. Also the manager Jose could not change my reservation so that I could drive it back and make it a round trip reservation. More power should be given to the managers or the computer system is poor. I had to drive to Henrietta, NY which was 13 miles in the opposite direction of my new home (where I was moving to). I was charged $43 dollars for gas although I added gas before dropping the truck off. It was the worse experience of moving I had and I lost 3 hours of moving time trying to figure it all out. Although I had a confirmed reservation online from the start of it all.

Crystal M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIEK C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robin D. 
Évaluation :
4

I have rented or returned at this Rochester NY location several times and have never had a problem. It is a dedicated U Haul store, and that fact inspires confidence. Returned on a busy weekend day but (evidently) the sole staff person was pleasant and handled the situation professionally. I would not hesitate to rent there again.

Paul H. 
Évaluation :
4

I ordered shipping blankets & a hand truck that were not in the box. I didn't realize this until after I had left location. I me mentioned this to the agent on drop off & he said I would not be charged. I will monitor. The padlock wouldn't open. Also the check engine light was on for most if the time I had the truck but shutoff somehow on my way to drop it off. Thanks Sean G. Kelly

SEAN K. 
Évaluation :
4

I rent U Haul trucks all the time, a dozen times a year and never receive any kind of discount or loyalty rewards

Damian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
3

Store was a bit crowded with boxes and such, but the clerk was great getting me in and out on return . Very easy rental

Craig S. 
Évaluation :
1

The store was suppose to open at 7 am. We had scheduled the pickup of the cargo van for 8 am so we would have it for 8 hours. No one showed up to the store until after 9 am and only after I waited on hold for 30 minutes, calling Uhaul to let them know no one was there. So we finally got the van at 9:30 am and but still had to return it at 4 pm. Needless to say we were not happy..

Mark W. 
Évaluation :
4

Very cluttered inside with boxes and supplies. Needs to be more organized in customer area

John N. 
Évaluation :
4

The auto transport was not ready for use. The straps to hold tires were a tangled, knot-tied mess. The person on duty really helped but he had other customers and was working alone. Took us almost 1/2 hour to fix the problem. This is the 3rd time we have rented an auto transport and 2 out of the 3 times a problem. No problem with auto transports we rent from Port Charlotte for return to Rochester. Wonder why and so should you!!!!!!

leon Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliza K. 
Évaluation :
5

Quick easy efficient

Henry V. 
Évaluation :
3

You confirmed a truck one way in my online order. I received several e mails confirming and trying to sell accessories, then I called and confirmed the day before. Upon arrival I am told no truck available, and no one way trucks. Finally paid much more and drove junker both ways. Seems like a scam job. Thanks

tim B. 
Évaluation :
2

Heater defogger did not work consistently, which mad it difficult to drive on a rainy morning.

Kevin S. 
Évaluation :
3

I have rented trucks/trailers at this location in the past.. Never had any negative issues. This time I rented a small van. It was dirty on the outside. The inside was FULL of dog hair, especially the seats. I did show the rental agent prior to my leaving the lot

Richard P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KHEMY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
5

Can't think of anything. The trailer is in great shape and worked very well. I will be renting again!

Charlie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan D. 
Évaluation :
1

There was no verification on ID asked for or paperwork given. No contract was signed. Terrible customer service. Put more gas in the truck than needed and want a discount on the mileage as I put in quarter tank of gas more in it. Because I put in 75$ to ensure didn't have to stop to get more gas. Guy said no doesn't work like that. I've used uhaul couple months ago and had a great experience and this time was the complete opposite.

Christina G. 
Évaluation :
4

Engine light was on in the vehicle

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon W. 
Évaluation :
4

The rental and return process were pretty simple and quick thank you U-Haul

LAMONTNAKIA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
3

The woman who made the reservation and details was excellent

THOMAS A. 
Évaluation :
4

Check the doors weekly or monthly. I almost hurt my shoulder and arm, twice, trying to close the rear door. A little grease here and there should help.

Isaiah M. 
Évaluation :
1

The windshield wipers did not work. The motor was inoperative and the wipers were stuck half way up the window. The oil pressure would drop to zero and sound an alarm every few minutes. The rear tires were so bald that they had zero tread at all. Uhaul should be embarrassed they even rented this truck. I informed the employees at the counter and expect them to pull this out for maintenance.

David P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
2

I ordered a auto transport trailer for 7:00AM the person was15 minutes late and made another customer wait as well. If the sign on the door tells you store opens at 7:00 AM that what should happen. I feel the customer service wasn't very good. Will not rent anything else from this location.

Albert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
3

The guy was not friendly an the visor was broke.

mark A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taine V. 
Évaluation :
4

Pick up process was frustrating trying to find the truck, then go into the office, then back to the truck, then take pictures, then go back into the office because the appliance dolly ordered wasn't in the truck.

Jody C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
3

outside of vehicle was dirty, mud on fenders. Inside floor on driver side was muddy as well. Payload area was dirty.

BRUCE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elena F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

The app was hard to use at checkout in. Ended up on hold for 60 minutes

Holly L. 
Évaluation :
4

Stephan provided great customer service, making our pickup and drop off of the trailer easy.

Bret R. 
Évaluation :
1

Had a 10 ft box on reserve got to the store and was told that nothing was there for me. An hr on the phone I'm told I can't have a truck for 5 days because of high demand. I'M A PAYING CUSTOMER WHAT IS THE DIFFERENCE. absolutely a joke. I was dropped off and was stuck there so I ended up getting a van that was not enough room for what I needed. Huge waste of time and money thanks for nothing

TOM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana J. 
Évaluation :
1

Not good

Deborah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUSA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALIDUCHAMARA M. 
Évaluation :
3

The truck sounded like it was having transmission problems. The ramp would not roll out and slide back in (one of the rollers underneath was stuck), the dolly I paid for was not in the truck. Customer service was non-existant.

COLLEENM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reinaldo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suresh G. 
Évaluation :
5

The associate working in the morning when we picked up our truck was very helpful and efficient.

Deborah K. 
Évaluation :
2

I was supposed to pick up a trailer at 1:00 on Tuesday. I called the local customer service number on Monday to confirm that I could pick it up at 1:00 on Tuesday and when I arrived, I was told they didn't have a trailer for me. I had to come back later that day (30 minutes each way from my house) to get it.

Randall S. 
Évaluation :
3

The truck was the worst I've ever been in. The wheel had to be angled 45 degrees to go straight, and the truck wobbled, the suspension felt like it would collapse at any moment.

E P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINGER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abib C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waldemar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKMCFEE M. 
Évaluation :
5

Nothing as far as I'm concerned 😎

Gloria S. 
Évaluation :
5

it was very convenient to order on line. Very efficient process. Merci!

Chet W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale F. 
Évaluation :
5

This was my first time renting a U-Haul for traveling a distance. Which included a different city drop off. The transition was smooth. Great experience, Pam D.

PAMDORA D. 
Évaluation :
4

Considerate, inventory readily available,

Teresa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ruben T. 
Non les évaluations ont été soumises pour cet établissement.

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