Évaluations des clients U-Haul of Henrietta

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Henrietta

Cote générale :

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Christopher M.
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I wasn't given the dolly I requested and the person. I delt with was rude and seemed clueless

LAURENCENOYES B.
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Le client n'a pas laissé de commentaire.

Michael H.
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The vehicle I got was old and not well maintained, even though there were at least 8 other similar vehicles available. A service light on the dash went off within 15 minutes (I was nearly 20 miles away at that point -- too far to practically return). Cab smelled like old urine, with dirt everywhere (ironically, I was told to dump my trash -- one plastic cup and a napkin upon dropoff). The young men who helped me were courteous enough -- no criticism there. Overall, I would recommend this location, primarily because of its size and location.

Tyler S.
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Le client n'a pas laissé de commentaire.

JOYMARIE R.
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Le client n'a pas laissé de commentaire.

JULIEK C.
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Le client n'a pas laissé de commentaire.

JENNIFER H.
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Pick-up took about 45 minutes, due to waiting in line when I had already done a pre-check-in. There was only one person working so he had to take people one at a time and there was no option for those of us who had done our check-in to go to a faster moving line. The van was mostly clean but there were some food crumbs in one of the front cubbies so it was clear that it had not been checked. About 150 miles into my drive, the Change Engine Oil Soon light came on and persisted so I could not see my mileage. I called to ask if U-Haul wanted to address this before I drove another 350 miles on the van as is, and I was on hold for an hour before someone told me they didn't care about that and to just ignore it. Thankfully, that full hour of waiting did not stop me from proceeding with my plans for more than about 20 mintues. On returning the van after hours, it was next to impossible to document my mileage because again, the Change Engine Oil Soon light overwrote the mileage display on the dashboard. In addition, instructions for return of the vehicle were not apparent and the location of the key box was not at all obvious. I wasted a great deal of time because of all this. At the end of a very long hard day, and let's face it, anyone who is returning a U-Haul after hours has had a long hard day, this was intolerable. All that said, it was a smooth ride, "oil-change" notwithstanding and I was surprisingly comfortable driving the "larger than I am used to" vehicle. I suggest that new customers picking up a van should be told that the lights were set to automatic. I also wasted some time, while driving, trying to figure out how the heck to turn on lights that were already set to come on when necessary.

ELIJAH C.
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The truck had braking issues as well as power steering and it was hard to turn I was also overcharged on mileage and got charged for miles i didn't even drive.

Helena S.
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Very easy process. The young man that helped me was friendly and professional. Great experience, thank you.

KELLYJ B.
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More attentive counter person.

Alyssa T.
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Le client n'a pas laissé de commentaire.

Nicholas D.
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Friendly and polite while being completely prepared.

Sammy W.
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They charged me for 70 dollars worth of equipment that I told them I did not want or need and was never on the truck. I get my bill and it still charged me. I have been calling and can never get through. I rmail

Donald V.
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Le client n'a pas laissé de commentaire.

BILL K.
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Le client n'a pas laissé de commentaire.

Dan M.
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I requested an online pick up, it didn't work, instead of getting it at 730, i got it at 830. I called hotline they said they couldn't help. Employee at location did not offer an apology. I will never use you again.

Joseph R.
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The store is jam-packed with boxes etc. Hard to move around, let alone social distance (during pandemic). Otherwise, the employees that helped us were great.

violet I.
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The U-Haul location reeked of cigarettes even through a face mask. The man behind the counter swore at me. The truck rental process without having to go inside did not work as your app said it would work. The truck number that I was supposed to pick up was not even there. The truck itself though was clean and my husband thought drove and handled well. Thank you

Scott N.
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Super easy and fast. It worked great.

Steve M.
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The workers were attentive and got me in and out quick. Returns were a snap. Emails rather than paper makes it even quicker.

Joann Y.
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Le client n'a pas laissé de commentaire.

Teng C.
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The day when I was supposed to pick up truck, no employee was in the house, which made me wait for more than an hour. Not until I called the Uhaul center that had someone to help me.

Josue S.
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Was charged for items not received

Bill S.
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Online check in didn't work but the staff was efficient and the vehicle was in good condition

Ganga S.
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Le client n'a pas laissé de commentaire.

Dietmar O.
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Le client n'a pas laissé de commentaire.

Christopher H.
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Le client n'a pas laissé de commentaire.

Terri K.
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I did not have a problem with staff at either location. I did have issues with my reservation and lack of trailer that I reserved. I received a call 24 hours before I was to pick up a trailer to be told that they did not have one unless I wanted to drive farther to get one. I ended up having to get a truck because of this issue and am not very happy about it.

LANCEERICH S.
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Le client n'a pas laissé de commentaire.

Catherine F.
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Le client n'a pas laissé de commentaire.

Dale P.
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Le client n'a pas laissé de commentaire.

Jean C.
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Le client n'a pas laissé de commentaire.

Elizabeth B.
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I had cigarette ashes in a cup holder and on the floor. Being a non-smoker was disgusted with the mess. Otherwise, the van was in excellent condition.

Austin B.
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Le client n'a pas laissé de commentaire.

Linsey G.
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I placed a reservation online, and added a utility dolly to help with moving. I go to pick up the Uhaul and the young man who was behind the counter on 10/16/2020, confirmed my reservation and the utility dolly. Not only did I have to go around back and find my own uhaul, I get to my apartment and open up the back to find that there was no dolly. I've used this same uhaul location for years and never had an issue until now and I will not return to this location.

Holly G.
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Engine light on the whole time!

jessica P.
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Employees were not friendly at all. Would not greet customer would not explain u-haul rental process and did not provide guidance to first time driver or large u-haul. Employee did not come out to check truck upon return and gave customer a hard time when the customer questioned employee not checking to make sure everything was all set.

Ted L.
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Excellent Service! Quick turnaround time for a rental! Very Pleased!

derek Y.
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Original order scheduled me a pick up in Greece 11 miles away. When you charge $.69 mile I had to call back to get a closer location. If I didn't I would have paid $12-14 just to get and return the vehicle.

JOE B.
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Le client n'a pas laissé de commentaire.

steven Y.
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Le client n'a pas laissé de commentaire.

Ronald L.
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N/A

Kenneth B.
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Le client n'a pas laissé de commentaire.

Samuel I.
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Get the app to work for when you are turning in vehicles after hours. I couldnt take a photo but the employees took care of me the next day without issue.

John W.
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Had a reservation set for 7:00. No employee showed up until 8:30. We sat in the parking lot for 1.5 hours. When the manager finally did show up to open the place he didn't offer an apology, discount for our time or anything. Once the truck got pulled around for us it was in horrible shape, gas tank on 1/4, severe damage to both sides, one of the clearance lights was broken off, and the brakes barely worked. This truck probably wasn't even road worthy. When I brought these concerns to the manager he looked at me said this is all I got take it or leave it. There was an almost new truck of the same size sitting in the lot as well. Very disappointed with the service and definitely will not be coming back. I understand things happen but at least be professional about it.

Robert D.
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The trailer that I rented was a 6x12 when I drove the trailer home I discovered that the gate was only 4 feet wide and not 6feet wide like it should have been. I could not use the trailer for what I needed it for. I needed a trailer that was 6feet wide which is what I got but having the gate only 4 feet wide I could not load and unload my brand new UTV.

Brien M.
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The van was totally disgusting and smelled like cigarette smoke. It clearly hadn't been cleaned in months, the worst I've ever seen. I asked the attendant if I could switch to a more clean van and he informed me, the other van was down for mechanical reasons and he would clean the van for me. All he did was clean the floor mats and brush the seat off a little bit. The rest of the passenger area area of the van was still very dirty. With Covid-19 in the world, I don't quite understand how you guys can not even clean your vehicles at all. It was very bad and unclean.

Russell W.
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Clean the trailer. It was very dirty inside.

William C.
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Le client n'a pas laissé de commentaire.

DAVID Y.
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Le client n'a pas laissé de commentaire.

BENJAMIN C.
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Le client n'a pas laissé de commentaire.

SHERRYMARIE Q.
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Clean the trucks in side during this pandemic and not have so much stuff cluttering the office.

Jorge S.
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We waited about 45 min for the place to open because the employee had car trouble and no back up. The ban had faulty single and brake lights.

Stan H.
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Le client n'a pas laissé de commentaire.

TYRELL W.
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My mileage was way off I only drove about 15/20 miles max but got charged for over 30 I didn't check to see if the truck was accurate to what was on the contract. Aside from that everything else was fine

JOHN C.
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Your agents were very rude and changed there minds on what they told me when i reserved the truck.your agent told us if we needed to keep truck till our new house was closed it was $40 per day which i agreed.then they called threatening me with being arrested for keeping it. My attorney has been contacted

Cassey H.
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Le client n'a pas laissé de commentaire.

Julie C.
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I have been overcharged. Please call 585-519-3733

Sabes L.
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Le client n'a pas laissé de commentaire.

JUDITHMARIE M.
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Le client n'a pas laissé de commentaire.

Donna D.
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Le client n'a pas laissé de commentaire.

JOSEPHJ S.
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Le client n'a pas laissé de commentaire.

Tamiko P.
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Le client n'a pas laissé de commentaire.

Colleen R.
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Had a 9:00 am reservation. Nobody opened the store until 9:30, and only bc I called corporate. Apparently MGMT didn't know beforehand? Was a little surprised at that, and it impacted my hired movers and me, financially and time-wise.

Richard R.
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I had difficulty locating the key drop off box, so I still had to enter the store.

Raymond S.
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Le client n'a pas laissé de commentaire.

LOUISE S.
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Le client n'a pas laissé de commentaire.

Allison C.
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There was trash on the ground, but I also came in after hours. One of the entrances was a really tight fit to get in because of the way the trucks were parked. The return my truck process was difficult and very frustrating. I had trouble with verifying my location from my phone and it would not give me an option to just skip that step. I had to borrow someone else's phone to make it work. It would have been nice if there had been instructions for returning your truck if you don't have a working smartphone- I didn't realize that was a requirement for rental and I felt handicapped and helpless at the return stage, very frustrating.

SHAMIKA F.
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Le client n'a pas laissé de commentaire.

megan H.
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When initially making my reservation, I requested a different location, as it was closer to where I was. I was called and was told that location was no longer available. I therefore ended up paying extra in mileage due to having to be rerouted. Why allow me to make a reservation at a certain location if a truck is not provided there? When I arrived to pick up vechile, your store was very busy and only one person was working. The truck I had had a check engine light on

THOMAS F.
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Customer Service rep failed to give me time to inspect the truck I rented. He handed me the key and walked off without a word.

Bavana R.
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Le client n'a pas laissé de commentaire.

KATHLEEN I.
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Le client n'a pas laissé de commentaire.

JULIEK C.
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Le client n'a pas laissé de commentaire.

Kaitlin S.
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Le client n'a pas laissé de commentaire.

Wayne W.
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There was no appliance dolly available after I ordered it online. The clerk was really rude about it too!

colleen H.
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Used my cell to complete check-in, just went inside for the key! Hardly any time spent during pick-up and drop-off, easy as can be. Very convenient!

Warren C.
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The side mirrors could not be adjusted due to rust and corrosion. Even your agent couldn't when I returned the truck. It doesn't make for the safest drive. Other than that the truck, the truck was fine.

Helen H.
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Le client n'a pas laissé de commentaire.

Mark R.
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Everything was great.

Larry P.
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Le client n'a pas laissé de commentaire.

kenneth H.
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Le client n'a pas laissé de commentaire.

CHESTERADAM L.
Évaluation :

. Make sure all the lights work and that you don't have a nail in the tire and it's going flat when you leave the parking lot. It caused a lot of aggravation and lost time in travel

JULIEK C.
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Le client n'a pas laissé de commentaire.

Vernon W.
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Stop hiring idiots!

Carmen V.
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Had a 10:00 reservation... waited in line 36 minutes to get rental... unconcerned/unapologetic staff... I had plenty of time to get to know the other customers in line - most had 10:00 reservations also... your reservation system is flawed! Incompetentance at its finest... will never use Uhaul again. Will NEVER recommend....

Jeff H.
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Le client n'a pas laissé de commentaire.

BARRY S.
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Le client n'a pas laissé de commentaire.

Karen W.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

Natalia K.
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Le client n'a pas laissé de commentaire.

JULIECAROL B.
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.

Dianna D.
Évaluation :

When I picked up the van, both employees were not wearing masks. The passenger seat of the van was covered with either dog or cat hair and the rest of the vehicle was dirty as well including small pieces of broken glass in the cargo area. I have rented from here many times before and had a more positive experience.

Gerald H.
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Le client n'a pas laissé de commentaire.

JULIEK C.
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Super easy and convenient.

Ronald V.
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Le client n'a pas laissé de commentaire.

Meyer S.
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Person who checked me in did not check brake lights or turn signal lights after connecting trailer.

Jeffrey M.
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There was a billing issue on the trailer I rented (charged for too many days). I have called three different time, twice was promised a call back, and still have received no information. I never thought it would be this difficult.

Cornelius Z.
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Le client n'a pas laissé de commentaire.

PAULW S.
Évaluation :

Time waiting to talk to a U-Haul specialist to ask questions for specifics for changing times was excessive.

Non reviews have been submitted for this location.

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