Évaluations des clients U-Haul of Hollywood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Hollywood

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Dwayne M. le

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All the employees on that day were very helpful

George O. le

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??

Michael T. le

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It took a long time to pick-up the truck b/c there's was only one person behind the desk and a long line of people waiting for vans

devin S. le

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Le client n'a pas laissé de commentaire.

Peter S. le

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Le client n'a pas laissé de commentaire.

Kimberly B. le

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Excellent service. Daniel who helped me with the pickup truck was great! Thanks again!

Robert P. le

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Workers at the Hollywood pick up was helping and friendly and professional.

EZRA M. le

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Le client n'a pas laissé de commentaire.

Rebecca R. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Very very very rude employees. Borderline some of the rudest individuals I’ve ever encountered in my entire life

Robert T. le

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Le client n'a pas laissé de commentaire.

Kyle H. le

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Le client n'a pas laissé de commentaire.

tatiana T. le

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Benjamin was extremely knowledgeable and helpful.

gil B. le

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I got an old beat up 4x8 trailer to take one way to Las Vegas, but it got me and my load there just fine.

David V. le

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I've rented the trailer twice and still has oily dirt in it. Don't you guys have a pressure washer or a bucket detergent and a broom.

Amatullah C. le

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Le client n'a pas laissé de commentaire.

Eriko K. le

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Just it’s not easy to park my car, when I pick up the truck. There is no parking, just have 15 mins park for paper work.

PRISCILLA M. le

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Le client n'a pas laissé de commentaire.

Anita A. le

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Excellent service, and very helpful. Will most definitely keep using Uhaul for my events.

Tattiana R. le

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Le client n'a pas laissé de commentaire.

Jonathan G. le

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Le client n'a pas laissé de commentaire.

Jesse H. le

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Very unprofessional counter help..Both guys..I actually heard the other guy not helping me come in from outside and say he was punch a customer..I reserved online ahead of time at one price but then they charged me more when I got ther..I ordered the 5 dollar package as well online..incase I lost my keys or needed gas.i also told the guy helping me but it was never added to my bill..I also asked for 6 moving pads they gave me 12 and charged for 12.The guy helping me had a negative personality..I just wanted to get out of there...The guy outside assigning trucks was courteous..when I arrived in san Jose they were very nice and fast

Steven W. le

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I was charged extra for mileage that I did not drive, as well as for damages that were already on the vehicle. After reviewing pictures of the vehicle at pickup, there were clearly minor scratches/dents/marks on the fuel tank of the vehicle. Your same employee inspected the vehicle when I left and brought it back and found no new damages. I was then charged for the damages, despite also having purchased the extra collision insurance. In addition, I was sent a second receipt charging me for extra miles--they added an extra 77 miles to my trip, that doesn't match their first receipt! Do not use this location.

Anderson F. le

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Le client n'a pas laissé de commentaire.

emerald M. le

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Le client n'a pas laissé de commentaire.

Diedra C. le

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They charged me over 700 and for a 4 day rental and took days to return my money. What a hassle

Jerome L. le

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I went in to get a uhual and i paid 50.14 my card was put on hold even after my boss paid the total and extra miles and gas. My card is still on hold and not released. If my boss paid it can i have my money released asap?

Erick M. le

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This location was poorly staffed. I made an online reservation in order to expedite the process, yet had to wait for 10 people in front of me to retrieve keys. Fortunately, their was a Uhaul worker, not from that store, that was picking up a vehicle to take to another store and she was assisting staff in helping customers. I was unable to get her name but she was amazing. In addition, I have several questions on what I was charged. I was charged twice the daily rate even when I returned the vehicle the same day during business hours. I am yet to be contacted by a representative to explain the charges.

Nathan C. le

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Le client n'a pas laissé de commentaire.

Nils B. le

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I got charged for two 24hour periods, even though I originally booked for a period from 9pm until 9pm, and returned the van well before 9pm, just because the location at the last minute requested I pick up before 7pm... I had also reserved a furniture dolly when I placed my order online, which turned out to be unavailable when I went to pickup.

Thomas M. le

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I signed up for the 24/7 truck pickup service, since I needed my truck at 7:30 am on a Sunday. When I arrived at the location I signed into my account to pick up the truck, but it said I had to wait for the store to open at 9 am. When I arrived at 9 and logged in again, it said my reservation had expired. I had movers at my house at 8 and they sat around for an hour (paid) because I couldn't get the truck.

Tiffany S. le

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The Manager “Suprada” was rüde & Unprofessional. She already had a hold on my card and had me pay the entire balance in addition to the 3 separate holds put on my bank card. I informed her that we were told the truck had to return by 7pm according to the main customer service office. She attempted to have one of her employees ignore my concerns and close me out. I refused, and demanded she call customer service. Once Customer service verified my 2 day extension she tried to charge me regardless. The customer service person reiterated that 7pm was the return time and not charge me for an extra day. This Hollywood location should be investigated for fraud. I am beyond upset and unsatisfied with this experience and will be informing my network of such treatment.

Cirilo A. le

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The gas gauge was not working got reaped off

Ilya B. le

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Le client n'a pas laissé de commentaire.

Jvona I. le

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Systems down at u-haul. Long line of angry customers when I entered. More followed me. Unpleasant energy to add to moving day. No computers would work. Tried to use self-service which was laughably slow. Finally got van from guy at counter. Van I was given was smaller than the one I selected and dirty all over.

Sergi G. le

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The overall service was good. Too bad there was a long line in the morning when we went to pick up the van. They seemed to have issues with their computers, though that may have been happening in all u-haul locations. The van was clean, perfect size for what I needed and the return was hassle free. Thank you.

Francis H. le

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Online return process too cumbesome. Dont need as many photos