Évaluations des clients U-Haul of Indio

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Indio

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

donna r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hector R. le

Évaluation :

Todo muy bien y gracias

PEGGY E. le

Évaluation :

I find it very unfair not to be compensated for extra fuel on return. I had no idea the tank was so big and couldn't gauge how much I needed. When I got the truck, they said it was 1/2 full and it was actually less than 3/8 so they did adjust it down. When I returned the truck, the tank was almost 7/8 full which amounts to around $50. I asked to be compensated by reducing the mileage charge ( it was a one day rental) and was told absolutely NOT! I will check out other rental companies in the future.

Christian G. le

Évaluation :

Change owners. The older gentleman with glasses refused to wire my vehicle - said you guys didnt have the parts without even looking it up. I bought a universal brake controller off your shelf, and wired it myself in the parking lot for the trailer. Could have had labor sale ontop but he said no, and LEFT. Lazy.

Esteban M. le

Évaluation :

Le client n'a pas laissé de commentaire.

CHRIS K. le

Évaluation :

Truck cab was very dirty. Red sauce was all over seats. Gas tank was at 1/4. My completed check-in information could not be found and all information had to be reentered at time of pick up - check in was not useful. Did not get my text message to record status of vehicle at pick-up.

Adam W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Douglas C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeanne P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Juan H. le

Évaluation :

Outstanding service and excellence. Thank you to the team in Indio location!...

Fabiola V. le

Évaluation :

Le client n'a pas laissé de commentaire.

ron d. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dale B. le

Évaluation :

Great customer service. Thanks!

Bruce L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Katrina A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark J. le

Évaluation :

Le client n'a pas laissé de commentaire.

pauline b. le

Évaluation :

Le client n'a pas laissé de commentaire.

John R. le

Évaluation :

Not only was the truck leaking gas, but the pickup location did not do their due diligence and ensure the truck was without damage.

Gerardo M. le

Évaluation :

Jerry,Ernie, Vivy, and Jose Luis were awesome like always ! Give them a raise

Don B. le

Évaluation :

I had no wait time and the person at the counter was friendly and efficient. I got in and out quickly. She explained everything to me and sent me on my way. I will choose this location each time I need the use of a big truck.

Connor O. le

Évaluation :

Gentlemen wgo checked me in was courteous and efficient

JULIO H. le

Évaluation :

It takes time for some one to answer the phone then when I get there there is five employees and I'm still waiting in line.

Francheska W. le

Évaluation :

Employees didn’t know what order was even mine when I had brought it back trying to charge me double of what I had already Put on hold ! She told me it would be 79. Gallon and it was really 97. Which is s big difference in price !! So bad service cause their employees should be trained better or have someone in charge that’s doesn’t look 12 years old!

kathy b. le

Évaluation :

Never use Ashland Equipment location for U Box. The owner did everything in his power to obstruct the movers from picking up the box on the day it was to be delivered to us. The Movers were so great, however, that it made up for getting our box a day late.

MARK O. le

Évaluation :

Le client n'a pas laissé de commentaire.

John E. le

Évaluation :

Outstanding customer service and quality equipment to rent.

Don H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia F. le

Évaluation :

Super friendly staff!!!

Suzanne T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Francisco S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

samantha d. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leo C. le

Évaluation :

Fill the tank with gas, and require that it be full when returned. Whole lot easier than reading a chart to find out where the needle was, how much it went down, and how many gallons you need to put in the vehicle to bring the fuel level back to where it was. Stupid procedure!

George G. le

Évaluation :

Dropped off at store opening. Gentleman that assisted me got me out quick. Emailed end of bill

MITCH C. le

Évaluation :

Le client n'a pas laissé de commentaire.

William S. le

Évaluation :

Rear door would not open bcuz they spray painted some sort of epoxy underneath. Right headlight burned out. Staff was rude and completely useless when we called them to assist in opening truck door. Finally used crow bar. Seems like a truck rental place would make sure the sliding door works before renting. Requested to speak to manager more than once. Employee refused. Manager needs to grow a spine. Don’t hide behind your young employees. I felt bad for the girls answering the phone. Terrible leadership. Stay clear of this place. Use Clark’s Travel center INDIO for U-haul rental.

ALEJANDRA G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mario Q. le

Évaluation :

All really super friendly staff

Gerardo M. le

Évaluation :

Great place as always

Michael H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas R. le

Évaluation :

Trailer reserved several weeks in advance was not available. Got started one day late. Had people set up to help move and got messed up a lot due to lack of availability

Todd B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gerardo M. le

Évaluation :

Great place

William S. le

Évaluation :

The U-Haul Associate, after knowing I was picking up a tow dolly to be a one way to Mesa, AZ quoted me $60 instead add of the $188 I was rolls would be charged when I arrived at the location. I'd you record all your phone calls, as you say, finds that one. I was disappointed with the verbal quote being made over the phone, but being charged 150% more when I arrived in Indio. WTF?

Guadalupe E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alberto G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald Y. le

Évaluation :

Friendly service, love this place. Easy to drive in and out of. The moving supplies are less expensive than the big box store's

TRAVIS W. le

Évaluation :

Your company is the worst company in the history of company's .

Guillermo U. le

Évaluation :

This it's an idea only you guys can rent Suv because there is too many people looking for a ride for the family go to some where and come back. Like U_haul SUV. THANKS

Vince D. le

Évaluation :

Pickup location was changed. New location didn't know I was coming. Had to wait two hrs. for forklift to find a box. Two pickup dates for shipping from Indio were missed. Office staff in Indio were terrible!

Vivianna R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael G. le

Évaluation :

Le client n'a pas laissé de commentaire.

joseph f. le

Évaluation :

I signed up for express service and they had everything ready when I went to pick up the enclosed trailer. The serviceman hooked everything right away and did a safety check to make sure the turn signals, etc. were working properly. Then I was on my way. Improve? Can't improve on excellence.

TATUM S. le

Évaluation :

The change of pick-up location at the last minute cost an additional hour lost due to a crew of four waiting on the truck. Four men at $200 because of the pick-up change.

gerardo m. le

Évaluation :

Great employees

MICHAEL C. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHERYL D. le

Évaluation :

The customer service people were disinterested and not helpful. When I went to get the truck it was locked and they could not open the lock. I had to wait for them to get another truck.

Gerardo M. le

Évaluation :

This place was excellent as always, Jerry is the man !!!

TRAVIS W. le

Évaluation :

I have never used uhaul

Kayla F. le

Évaluation :

Great service! Very happy! Thank you!

ron d. le

Évaluation :

Le client n'a pas laissé de commentaire.

rick b. le

Évaluation :

I was actually 15 miles away at U Haul Cathedral City. One Clerk/10 people in line. So I drove back to Indio Uhaul where I had rented before. I was on the road with the rental truck in 10 minutes/ Perfect!!!!

MATHEW S. le

Évaluation :

I used the 24/7 pickup option which I thought was going to be more convenient. After I picked the truck up and drove over an hour to load it, I couldn't open the door because there was a combination lock on it. Then I had to wait an hour for a locksmith to come and break the lock and had to pay movers an hour to sit around waiting. Ended up giving away a half a tank of gas because when I picked it up it was completely empty.

James M. le

Évaluation :

The truck has a oil leak.

KIRK G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kirk B. le

Évaluation :

It is a very nice clean and organized facility. It makes it very easy to use and I will be using it in the future. I appreciate the kind and friendly staff that were very helpful.

neil w. le

Évaluation :

It would be nice if the truck had more than 3/8ths of a tank of gas.

Mary L. le

Évaluation :

Aryanna was awesome!!

Michael B. le

Évaluation :

I showed up and my paperwork said the vehicle had 3/4 of a tank of gas. When they pulled it up, it was actually empty so I had to go and immediately fill it since I could only go 43 miles. They claim it was due to local homeless people siphoning the gas out of the tank. i will try Enterprise rentals next time.

Steve S. le

Évaluation :

Check in staff seem very busy. Process could be simplified.

Terry A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Corina W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeff L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deborah K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marcos M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven g. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Johathan O. le

Évaluation :

Jose was very helpful and friendly from beginnnjng to end. He is a great worker and should be applauded for his great customer service skills!

Esmeralda R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elaine E. le

Évaluation :

I've spoken with Brock in Lake Oswego as our experience was interesting. I'm happy Brock offered some concessions, but with all the inconveniences and misinformation I would appreciate $100.00 more credited to my card. Thank you!

Matthew P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott L. le

Évaluation :

Le client n'a pas laissé de commentaire.

RUBEN P. le

Évaluation :

Le client n'a pas laissé de commentaire.

robert r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Janet F. le

Évaluation :

Le client n'a pas laissé de commentaire.

marcia e. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ferdinand d. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carlos C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Raymond C. le

Évaluation :

Perfect service, good employee, great selection of equipment

Leland D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Red R. le

Évaluation :

It takes a long time to complete the paperwork. Is there any way to speed up the process ? This may include more people behind the counter

Scott L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Philip C. le

Évaluation :

Daughters wedding we rented a moving van for our food. Over charged a day with no notice on a return time. 3 full days and 2 half days make 4 full days and they charged us 5 days . There only answer was oh well... Oh well can’t wait to tell everyone how you ripped us off

Jim H. le

Évaluation :

staff not working line up waited over a hour more like two. Should be talking in English around customers

leonel g. le

Évaluation :

Overall service was very poor. Will not use or recommend ever again. Comments on how to improve? Get personal that cares about the customer and is willing to go above and beyond for their customers .

Jeff B. le

Évaluation :

Le client n'a pas laissé de commentaire.

MELANIE H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Miguel A. le

Évaluation :

Easiest fastest experience renting a truck. Great job.

DANIEL W. le

Évaluation :

The agent that assisted was very casual about their job and not helpful at all.

Julian Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Henry A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gerardo M. le

Évaluation :

Le client n'a pas laissé de commentaire.

cinthia r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Howard M. le

Évaluation :

Nothing at all. Im very pleased with your company.

Tim K. le

Évaluation :

Our experience was great, but I really felt bad for the young lady who was checking us out as she was handling three contracts on three computers at the same time. It would be great to give her some help. She was amazing BTW and we very much appreciated that she was trying to help all of us by herself.

Tim S. le

Évaluation :

I completed the online check-in, but the desk agent asked all of the same questions I answered online, so it seemed pointless. It took me over 25 minutes to simply pickup a trailer. When I was loading the trailer, I discovered a broken weld in the side rail, so I feel the equipment should be better inspected before sending it out with customers.

Michael B. le

Évaluation :

Truck was clean and ready to go when I arrived. Was in and out in less than 10 minutes.

Antonio Y. le

Évaluation :

It is hard to improve something that already great. Thanks

DOUGLAS C. le

Évaluation :

Aryanna, Adel & Lauri and Paul were AWESOME! The whole Crew was just AWESOME! THANK YOU ALL Douglas

Raul S. le

Évaluation :

This is my first time renting a uhaul and it was very help thanks

JOHN C. le

Évaluation :

check was very efficient

Daniel M. le

Évaluation :

Le client n'a pas laissé de commentaire.

julian b. le

Évaluation :

Put air fresheners in the office the boxes/cardboard stink up the place lol. Other than that great service :)

Stephenie S. le

Évaluation :

This truck rental was clutch for us this past weekend and it could not have been easier for us. We will definitely utilize this location again and again!

Lisa E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Francisco B. le

Évaluation :

front receptionist did not greet neither me or the person that entered after me , did not show any customer service skills, it seem like she does not like her job. NO good morning or thank you. I had a question when I checked the U-Haul because gas was not matching the paper she gave , she seem bothered , did not want to help .

michael s. le

Évaluation :

Great customer service

Rachel A. le

Évaluation :

Poor customer service. Rude store staff

william m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carrol H. le

Évaluation :

We have a much closer U-Haul location but the service in Indio is far better. We can always count on our reserved trailer is available when we arrive. Worth driving further away.

john e. le

Évaluation :

Staff not friendly, goofing around, I was a bother. One side of the trailers running lights did not work including rear left side lights out. I took it anyway because your first place for me did not have a trailer and you sent me to this second place and it was the only one they had. Note, this place was excellent in December when I rented two times! Different employees then though.

JULIO H. le

Évaluation :

Everything went well

MAX L. le

Évaluation :

Le client n'a pas laissé de commentaire.

James M. le

Évaluation :

I will be renting another vehicle on 4/29 and I want the same PU and drop off location! Please see that it will be as pleasurable. THXS

Randy B. le

Évaluation :

Truck was absolutely filthy in and out !

JANELLE H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul B. le

Évaluation :

I rent often from this location. Online I was told the type of truck i wanted was “ONLY” at a different location so I called direct and got exactly the Service I knew I could count on. The staff is always courteous and fast at getting me in and out with no delay or issues. I WILL RENT AGAIN!

CARLOS C. le

Évaluation :

Le client n'a pas laissé de commentaire.

robert v. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ramon R. le

Évaluation :

N/A

shining d. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kraig L. le

Évaluation :

Nice people

tracie h. le

Évaluation :

Le client n'a pas laissé de commentaire.

ronald w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tom A. le

Évaluation :

Slight mix up on which trailer had been reserved but was handled by your personnel efficiently and everything worked as it was intended happy customer

James F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher C. le

Évaluation :

Le client n'a pas laissé de commentaire.

robert c. le

Évaluation :

I love uhaul

peter s. le

Évaluation :

Le client n'a pas laissé de commentaire.

Raymond S. le

Évaluation :

Le client n'a pas laissé de commentaire.

hector R. le

Évaluation :

1.- the lady at the counter was not friendly at all. I registered my driver license and CC before my visit and she did not know. She asked me for information I had already entered in the system. 2 The van was really dirty and had low air in the rear tire. The lady brought the van got out and said nothing. She just went on to help someone else.3 I drove the van with that warning the whole time. I have gotten great service and clean vans at this location before. This time I was very disappointed. bad service and dirty equipment with driving warnings.

Cliff M. le

Évaluation :

Tried the on-line check in. Got a confirmation at a different location. Arrived there and the email said I was at the wrong location. Asked the guy at TNT Delivers why I was now at the wrong place and he wasn’t sure. But he was great and worked hard to try and allow me to rent at my confirmed location. He was unsuccessful and I drove to Indio Uhaul. They didn’t know why my location was changed and I wasn’t noticed on the location change. I was now frustrated by this whole process and was just going to check in the old fashion way but the lady told me that u might get double charged so back to trying the online thing again. It took four tries to get things right . For all the times I have rented U-Haul equipment, this was by far the worst experience I have had. I will not use the online process again as having a confirmed rental at TNT, driving there and the online stayed that I was at the wrong location, not ever receiving a change of rental location, neither location knowing why and instead of just walking up the Indio counter and picking a truck I had to continue to do this online dance. The only reason I didn’t trash the rating for the survey, was that I have rented or returned trucks to both locations and they have both were good. It’s the online process that I was very unhappy with.

Michael S. le

Évaluation :

Le client n'a pas laissé de commentaire.

DINA U. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronell A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia P. le

Évaluation :

This doesn't apply to me....A1Reliable movers picked up UBoxes to deliver to me ...I was never at facility myself

Frank C. le

Évaluation :

Le client n'a pas laissé de commentaire.

DOUGLAS C. le

Évaluation :

Once again Paul and his Team where AWESOME! Thank you, Paul & Team.

Scott D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Raymond S. le

Évaluation :

Didn’t get a confirmation call the night before as your rental online indicated. Had to make 3 calls on the pickup day to get confirmation!!

sal m. le

Évaluation :

Le client n'a pas laissé de commentaire.

sal m. le

Évaluation :

Le client n'a pas laissé de commentaire.

D. Craig K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Russell T. le

Évaluation :

Le client n'a pas laissé de commentaire.

larry l. le

Évaluation :

10 days prior to my departure I reserved a 5x8 tlr. One day prior to my departure I received an email saying the 5X8 would be ready the next day. The next AM I went to pick up the 5x8. They told me they operate on a first serve basis & the 5X8 was gone. All they had close was a 4x8. Since I was on a tight schedule i had to take it but was not adequate for my needs & had to abandon valuable property.

John M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary H. le

Évaluation :

Best customer service especially driver who delivered and removed the pod. Seamless. Easy move. Thanks!

Dave J. le

Évaluation :

Thank you

Nicole H. le

Évaluation :

Staff was helpful in person but trying to get ahold of them by phone was near impossible. I was promised many calls that I never received. It was a relief to be done with the process.

GLEN J. le

Évaluation :

U box pick up No communication Box not available No way to contact directly Delivery company made to wait and waste time Poor experience overal