Customer Reviews for U-Haul of Ithaca

3 228 évaluations

343 Elmira Rd   Ithaca, NY 14850
(Next to Midas)

(607) 272-7491

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(607) 272-7491

343 Elmira Rd
Ithaca, NY 14850
(Next to Midas)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Pro rate the cost for returning it with more gas then you gave and for returning it days earlier then you made me take. I felt like I over paid for a same day drop off.

Andrea H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARENP B. 
Évaluation :
5

A couple of chairs for customers waiting for hitch installation would be great. Not everyone can drop off their vehicle and leave while the hitch is installed. Employees were friendly, polite and helpful.

Susan O. 
Évaluation :
5

The air conditioning did not work from New York to California. I was disappointed with that fact...but it was an uneventful trip other than no air conditioning.

Douglas S. 
Évaluation :
1

Ordered a 20 foot truck 3 weeks before pick up all they had was 15 foot. Now have to make extra trip to get the rest of my stuff. Filed a complaint and nobody got back to me. If you have any other options don't use uhaul. It seams they just don't care. I will use pensky next time

john S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Stacie was incredible! There was a mixup with my reservation and it was like she owned the place. She was quick to move and make decisions. She is an incredible asset to your company! Please tell her!

ANTHONY N. 
Évaluation :
5

Great service upon check out!

John B. 
Évaluation :
4

The guy who handled the pick up and return was excellent, friendly, fast, and competent.

BRAMANCOLTON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur B. 
Évaluation :
4

Prices of rentals

JERAD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASONJOHN D. 
Évaluation :
1

Should not be charged to return equipment. Was charged to unhook a car dolly. The customer should not have to pay to have it unhooked should have been included in rental fee.

Patricia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm B. 
Évaluation :
5

Ithaca location is well managed and a pleasure to work with. The same is NOT TRUE for the Auburn Location..

BRADLEY P. 
Évaluation :
5

The truck I rented was fine and everything about the transaction was exactly what I expected…so all good. But I want to give a big compliment to Steven, the General Manager, who was managing the entire operation single handedly. In this COVID restricted world, the folks like Steven who show up and keep things going, sometimes by themselves, are real heroes. U-Haul needs to thank him too.

John Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAL O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jodi S. 
Évaluation :
5

Very helpful and professional staff.

steven H. 
Évaluation :
5

Customer service is always excellent at this location! Bike racks on site would be a great addition. So many folks, especially students, use bikes in Ithaca to get around.

Claire M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig J. 
Évaluation :
2

Gas gauge reading was incorrect when I picked up the truck - informed staff and took picture of the reading - was still charged for not enough gas on return even though he had written on my slip the correct amount - which was in the truck when I returned it. Also the back of the truck had dirty carpet in it, and the check engine light came on and stayed on - both items were reported to the office. Don't appreciate the extra charges on my account when I informed the staff the the gas reading on my paperwork was incorrect. I confirmed with staff when I left that everything was ok - just to get the additional charge on my card after the fact. POOR CUSTOMER SERVICE !!!!!!!!!!!!

Patricia M G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROYHEN E. 
Évaluation :
5

The cab did smell of cigarette smoke.

Kimberly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt N. 
Évaluation :
5

Great" workers very helpful

KARAW E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
3

I have rented from Uhaul several times and have generally been pleased with the Uhaul experience. Recently I had a bad experience. When rented the van, it was not clean inside or out. The van gas tank was 1/4 full. The van had sustained damage from an accident on the right front corner (bumper, plastic wheel trim, and cracked turn signal) and based on my conversation with the manager, he knew about the accident but the damage was not marked on the van. I was not offered another van parked on the lot. I spent an hour of my time at rental checkout on paperwork and documenting prior the damage to the vehicle.

KENNETH K. 
Évaluation :
5

The staff is so personable and helpful. Iman in particular. And sincere gratitude was expressed for using Uhaul for my project.

PENELOPEP G. 
Évaluation :
3

Have more staff on hand. A busy Saturday morning and only one employee. Dude deserves a raise.

John R. 
Évaluation :
3

The mobile pickup and dropoff system on the website is incredibly terrible. The website does not accept photos on some cell phones, so I needed to use my laptop to complete the pickup. Additionally, the driver's license verification with a U-Haul is very slow. I would be willing to give further comments on my experience, as I'm willing to believe that these issues are more pervasive.

Oliver L. 
Évaluation :
5

This location is ALWAYS clean and the staff are always friendly and very helpful.

Matthew N. 
Évaluation :
5

Excellent, friendly service!

Barham L. 
Évaluation :
5

The van I was given had a back door that screeched VERY loudly upon opening. It hurt my ears, no exaggeration! I told the U-haul employees upon my return, and they went to work on it. However, there were several other vans available. This van could have been taken out of rotation until the problem was fixed.

Diana L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gena R. 
Évaluation :
3

Too long a wait to pick up the truck.

Deborah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL K. 
Évaluation :
4

There was only one employee working due to staff shortage but he worked quickly to get customers on their way.

Rick S. 
Évaluation :
5

Staff was very professional even though there were many people there they did an excellent job of moving them along in a very efficient manner 👍

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA C. 
Évaluation :
3

The cargo van that I rented ahead of time was available so I had to rent a 10ft truck. Which would normally be ok, except I was charged at the higher rate even though the fact that I had to rent the truck wasn't my fault. The manager refused to give me the lower mileage rate I would have gotten with the cargo van

CALLEN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bartholomew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delores H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
5

very nice and helpful. Anthony was very very helpful. He does an excellent job.

GORDONR B. 
Évaluation :
5

I had a great experience friendly staff great rate

TONYA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM W. 
Évaluation :
5

Very pleasant and helpful staff.

Jerome S. 
Évaluation :
2

When I picked up the rental the Terms and Conditions were different from what I had agreed upon in making my reservation. When I challenged the difference the Manager became very rude and basically told me ‘to take it or leave it.'I had no options since I needed to transport the next day so I was stuck. My calculation had a 25 $-30 $variance, but the biggest issue was the arrogance of the manager and his willingness to put the blame entirely on his staff and indicating he would be firing his employee. Not a good look and no willingness to make an adjustment.

donald H. 
Évaluation :
5

Great service!

MATTHEWC S. 
Évaluation :
5

friendly and helpful customer service

KEN Y. 
Évaluation :
5

, Good Bye

MELVINLOREN M. 
Évaluation :
3

Customer service is dismal. You have to call so many different numbers and wait on hold for so long. Sometimes over 45 minutes just to talk to someone who is unable to help you. Website has very limited functionality.

Quinn K. 
Évaluation :
5

So easy to rent. It was extremely affordable and convenient. The staff was professional as well.

NATHANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

So friendly over there, keep up the good work!

ARIANNE J. 
Évaluation :
2

Truck did not run well - engine light turned on

Alex B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VENETA B. 
Évaluation :
1

I arrived 15 minutes early to leave late. There was 1 woman checking customers in as another male coworker oddly dragged his feet around. Getting close he smelled of alcohol & was sweating profusely, as if he was detoxing. By his appearance, confusion, smell, lack of attention to 5 customers in line I'd say he was not sober. Upon return the male employee was on top of what needed to be done and was hustling to work. He deserves a compliment.

NICHOLELYNN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dawn G. 
Évaluation :
3

Waited 15 min. in an empty store to be helped. Had reserved 2 furniture dollies with my truck, but none were available to me. My card was charged a deposit, I paid in cash upon return, yet my card can't be credited for 3-5 days?!

DAVID P. 
Évaluation :
5

People were very helpful!

Judith C. 
Évaluation :
1

The equipment was not clean at all. i had to wait 15 minutes more than my reserved time to get into the vehicle because the online approval was delayed. I wish to get refunded because it was a terrible experience.

Aamod T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
3

The pickup of equipment was a complete mess and probably took 45 minutes

Dawn R. 
Évaluation :
4

No clear on The 10 $collision waiver fee. I was not told about that. I have insurance

GERALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M. 
Évaluation :
3

I was told that I couldn't rent a larger truck because there were none available. However when we showed up there were 5 of them on the lot and 5 on the lot after we dropped off. This ticked me off since I had a 5 bedroom house to move and only got a 10 footer.

Deborah R. 
Évaluation :
5

It's Uhaul, not a luxury resort, but didn't contradict my description of the trailer condition, so no worries.

Mitchell B. 
Évaluation :
4

The staff was very friendly and helpful.

Timothy B. 
Évaluation :
1

We returned a U-Haul truck her a day after renting it out in Brooklyn. When returning it, we were made to pay 179 $in damages for a graffiti located on the side of the truck, even though the graffiti was already there when we rented it out in Brooklyn. We later sent them a photo of the truck on the day we rented it, showing the graffiti was already on it. They failed to respond.

Nitzan T. 
Évaluation :
2

The equipment itself was great. The person getting me set up with my rental took 20 minutes of my four hours to do so. He also refused to tell me what would happen if I returned at all late. (When I asked what would happen, he kept saying “just don't.”) In addition to being slow he was cursing excessively and making jokes about drug use. Because he didn't tell me what would happen if I was at all late, I didn't have time to stop to refill the tank before returning the van, so I had to be charged for the fuel refill fee. (I would have had time if he had taken even five minutes less to get me set up.) When I returned the van, however, the employees were efficient and helpful. There was equipment on my original reservation that I didn't use and they were able to refund it for me.

ABIGAIL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMELIA A. 
Évaluation :
1

I was told two days prior my van rental size changed, when I tried to call customer service I was bounced around and hung up on so many times I finally gave up after 3 hours. When I went to go pick up my van there were 15 foot trucks available and they refused to give me one despite my original reservation. I ended up having to leave furniture I owned behind because it wouldn't fit in the smaller size. Additionally, due to a back injury I needed cruise control to drive the truck and this truck despite it claiming to have cruise control did not. A terrible experience.

Amanda W. 
Évaluation :
2

Mobil check-in is terrible, not convenient and not clear with data required. Took more about 45 minutes to check in. The website is terrible my reservation was not correct and therefore I was charged for more days that I expected. This was a horrible experience and I am going to do everything I can to not rent from you again...

NICHOLE F. 
Évaluation :
4

Returned truck after hours. The app was easy to use.

MORGAN P. 
Évaluation :
4

Hire more people as the two there were struggling to handle the 10 people waiting, but they did an amazing job. On a side note, the uhaul leaked and a lot of my belongings got soaked. Had to replace the majority of items.

Jason C. 
Évaluation :
5

The only comment I would have is I was not informed that the price of the mileage went up when They did not have a van and offered me a 10 foot truck we talked $.99 a mile for the van then when I got my receipt after getting the 10 foot truck it was 1,29 $ that was disappointing thank you

Jack M. 
Évaluation :
5

The national phone support was terrible. I wasted hours on hold, being disconnected, and getting bad information.

Andy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALDSCOTT R. 
Évaluation :
5

Give this branch more support! The employees seem knowledgeable and energetic. They make the process very streamlined. Would have liked a 17' truck when I requested one, but was happy that we had enough time with the 15' truck to complete our move.

Rigel L. 
Évaluation :
4

Staff was very helpful and courteous and the cost reasonable. The 19,95 $ local rental fee, to then find it is over a dollar per mile on some models, is misleading. This ploy, and it is a ploy, is understood by repeat customers. For the first-time customer it is a rude awaking that a basic rental is very likely 100 $. U-Haul should seriously consider a clear statement of the rental fees, no fine print., no gimmicks. This approach has worked with many companies.

GREGORYF B. 
Évaluation :
5

The Uhaul facility was insanely busy when we dropped off our rental truck because of the colleges starting soon. I would recommend maybe another worker helping out. The poor employee was running around like crazy, but he did a great job!

RACHEL O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alison L. 
Évaluation :
3

Anthony gave us the key and said the truck was "out there on the lot somewhere" and left it up to us to find it. There was no check over to verify condition, miles, or gas.

DAVIDMARTIN H. 
Évaluation :
1

They have a new hidden policy where if you want to rent equipment you must provide a secondary person to be available for them to call on the phone and answer several questions. Apparently this is due to the feds cracking down on rentals because of the fear that large vehicles will be used in riots/violence. I had to call my partner while at work and wait for them to get around to answer. Ridiculous. Never renting from uhaul again.

Alex S. 
Évaluation :
5

Easiest rental experience ever - so so so great

Julie K. 
Évaluation :
2

I interacted with four staffers. Two were friendly and helpful, two either ignored me or were curt and dismissive

RICHARDT L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn E. 
Non les évaluations ont été soumises pour cet établissement.

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