Évaluations des clients U-Haul of Ithaca

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Ithaca

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douglas S. le

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Le client n'a pas laissé de commentaire.

Willie M. le

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Le client n'a pas laissé de commentaire.

maria I. le

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Le client n'a pas laissé de commentaire.

Converse C. le

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Nothing!

Reid J. le

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Le client n'a pas laissé de commentaire.

richard B. le

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Great service from beginning to end. The vehicle was very clean and in excellent condition. Thank you very much for the great customer experience.

Mary A. le

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Ricky and his colleagues have been very helpful.

Madylynn M. le

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Do not tell your customer that it's one flat rate. Then charge them an additional 400 dollars without telling them. James at Ithaca Uhaul told me that it was one flat rate and that I would be returning my truck to the ithaca location but then when I called about returning it, I was told that I owed over 600 dollars to uhaul for mileage fees, which nobody ever told me about. Nobody told me to bring the truck to a different location, as before I was checked out, it was verbally confirmed that I would be bringing it back to ithaca same day. Additionally I have been on hold with the ithaca store for 30 minutes without help. Terrible service. Retrain your managers to disclose the correct and all Information up front your customers before screwing them over.

Patricia O. le

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Make clear there is no grace period upon return. Not even an hour. This would be helpful.

Martha L. le

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Le client n'a pas laissé de commentaire.

Dale D. le

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Le client n'a pas laissé de commentaire.

Harry G. le

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Le client n'a pas laissé de commentaire.

Sidnee T. le

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Le client n'a pas laissé de commentaire.

Steven F. le

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I have rented from this location for several years. I have never had such slow service for picking up and dropping off. Things have slowly declined. Employees indicated software was main hold up, but finding someone on the return was difficult.

Christopher M. le

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Get the location new computers!! I give the representative lots of credit for their patience in waiting what seemed like at least a minute for every step, but it was evident they were incredibly frustrated. It made everything take much longer than it should, and led to sizeable lines waiting for an available representative.

Lila S. le

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Le client n'a pas laissé de commentaire.

Delbert F. le

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Le client n'a pas laissé de commentaire.

Gordon W. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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My reservation was never put in on Wed 9/25 the Rep only put it in as a quote. Causing me to have to get a smaller truck & a trailer, return the trailer to Ithaca & causing extra milage @ $18.00 on my return. Luckily I was even able to get a truck at all considering its the end of the month! Luckily the Rep Fri morning did everything she could to make it happen. Why the Rep took my card info Wed & never reserved a truck is beyond me! Add a little stress as if moving isn't enough. M.Schott mcschott1@yahoo.com 607.339.9988

Lana M. le

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Great Custer service. Polite respectful and prompt. Thank u

Mark S. le

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The pick up location & equipment were fine. However I made a phone reservation three days before it was needed to then find out the morning of my rental date that the representative had only done a quote not a reservation, being the end of the month I was left with a 10' truck & having to rent a trailer, return the trailer at the pick up location the next day then return the truck on a one way as planned. This has caused extra trips with the truck + more milage, more $$ and headaches! I'm very dissatisfied with the original Rep. The one who staightened it out as best she could was great. I was almost left with no truck to move. Slightly dissatisfied customer! Here is my contact info though I doubt I'll get any follow up from U-Haul... M. Schott mcschott1@yahoo.com 607.339.9988

Timur D. le

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Please buy new computers for your employees!!! Their system was so slow and buggy that every customer had to wait around 30min to get through the checkout process.

Bonnie L. le

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Truck was not where app or photo said it was. Truck ended up being in the far back of the lot. Very dark and impossible to really identify and photograph existing damage.

Ann V. le

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Le client n'a pas laissé de commentaire.

Eric S. le

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Outstanding in-store customer service!

Peter K. le

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Le client n'a pas laissé de commentaire.

kevin T. le

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Richard Rezek was clear and concise throughout the entire experience. Thank you!

Beverly A. le

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Le client n'a pas laissé de commentaire.

cassandra H. le

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The van really smelled badly of cig smoke, but it you allow smoking I don't know what you would do about that

MARY W. le

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Le client n'a pas laissé de commentaire.

KASIAH J. le

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Le client n'a pas laissé de commentaire.

Korica S. le

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Le client n'a pas laissé de commentaire.

Loren B. le

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Have someone available to help

Daniel J. le

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Quick and easy drop off. Owner spoke with us to ensure we were satisfied.

Jude R. le

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Wveryone very kind and helpful w all aspects of ou Ubox adventure - the best way to move yet! Thank you!

Tyrone B. le

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An additional monthly fee was taken out and I still haven’t gotten a refund.

Alexandra C. le

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Horrible customer service and wait times. Manager of Ithaca NY location was very nice though and helpful. Calling in for assistance or to make reservations was infuriating. HORRIBLE for moving ease.

Jacqueline W. le

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Overall a good experience. The only detractor was having to wait while they loaded the uboxes onto trailers. I expected that they would be loaded up and ready for me to hook my vehicle up to.