Évaluations des clients U-Haul of Ithaca

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Ithaca

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Joseph W. le

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Ricky was very friendly and helpful. I am renting again next week from them, partly because I was so pleased with the service !

Dominique C. le

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Have accurate mileage costs clearly listed so people can accurately calculate their expenses

Daniel W. le

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Le client n'a pas laissé de commentaire.

Mary S. le

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The online process of picking up the vehicle was much longer than expected. It was just easier to have a person there process it. This is a good idea for off hours and customers should be advised of this. Also, I didn’t request blankets and they took up so much space in the van.

Jeanne L. le

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Open the doors right at 7 am--When returning the vehicle, my husband was waiting for me so I could then get him to work as soon as possible. One worker came out to go rinse down the returned trucks. I had gotten there at 5 minutes to 7. At a few mins after 7, I went back to ask him if they were open and he said 'we should be' but the doors were locked and light off still. Then the store opened. I wouldnt have minded if I had parked my car there and was driving myself home, tho a business ought to open when they say they will. Othewise all went well and loved the vehicle I rented!

gael G. le

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Le client n'a pas laissé de commentaire.

Marie B. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Caitlin S. le

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I was originally given a pickup location much closer to my place of residence, then a few days before it was moved to over an hour away. If there isn't any of the requested equipment available don't book pickups for locations that don't have the equipment. I booked over the phone so there shouldn't have been any reason they couldn't see the location didn't have the equipment requested.

Shane C. le

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Le client n'a pas laissé de commentaire.

Charles B. le

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Le client n'a pas laissé de commentaire.

Marie B. le

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Le client n'a pas laissé de commentaire.

Jennifer G. le

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Le client n'a pas laissé de commentaire.

James C. le

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This location's policy of marking each tiny rock hit or scratch with an X sticker is ridiculous. I paid for full coverage and was told I could still be held accountable for even the tiniest damage if it weren't marked with an X sticker. Why pay for coverage if I'm still held accountable? Why charge for damage if even the tiniest bends, dents and scratches aren't repaired. "Would I Recommend This Location" is not a Yes or No answer. It's a Maybe. The inventory, facilities and staff were great. The X policy made the whole experience a bit ridiculous.

Calvin D. le

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Very professional. Service was exceptional. Right in and right out. Thank you for a job well done

Guy K. le

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Extremely friendly people

Gina W. le

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The manager was extremely helpful and very friendly. I greatly appreciated his help. He was the only employee working and the store was very busy, but he still managed to provide excellent customer service with a smile. Thank you.

Eric S. le

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Ithaca Elmira Road U-Haul is consistently a top-notch five star customer experience.

emily T. le

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Satisfied customer! They took the time to help me get familiar with the truck before leaving and answered all my questions, including changing gears for hills. Extended my time right there at the desk when I mentioned we’d need to run somewhere else on Monday.

Frederick F. le

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Le client n'a pas laissé de commentaire.

Edward B. le

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Le client n'a pas laissé de commentaire.

Marie B. le

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I was so impressed with how organized & clean the store and grounds were. And the employee who helped me learn the new system of 24 hour pick up so I could pick up on Christmas day was especially great. Thanks so much.

scott M. le

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Le client n'a pas laissé de commentaire.

Lawrence S. le

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Le client n'a pas laissé de commentaire.

Daniel H. le

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Le client n'a pas laissé de commentaire.

Susan W. le

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It is the middle of winter with snow on the ground and icy roads, and i was given a cargo van that is rear wheel drive (not safe on wintry roads) that did NOT have snow tires or even all weather tires as far as i can tell. i did all right on the bare roads, but when i hit my neighborhood and there was 1/4-inch of snow on the ground (hardly anything), i got stuck twice and nearly slid backwards into a ditch. COMPLETELY UNSAFE to rent a vehicle like this in winter. there are hairpin turns in my region overlooking cliffs. had i slid on one of those turns, I could have been terribly injured or killed. I find it wildly dangerous and irresponsible not to have appropriate tires and vehicles for our weather.

William O. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Chris W. le

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This is the most disorganized business I have every patronized. There were three customers ahead of me in line. Each took approx. 10 minutes. I reserved an enclosed trailer online. No enclosed trailers were available when I arrived for pickup. It was nearly 50 minutes before I rolled out of there. The computer system there is antiquated and s-l-o-w.. One employee just stood there, with the only apparent task to take paper from the printer for customer signature. I have rented from U-Haul approximately 5 times in my life. Each time is incredibly frustrating, and yesterday may have been the worst. Upper management needs to fix this business.

Chris S. le

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The guy in the yard was great!! I didn’t catch his name, but he was customer focused and helpful. I spoke with a guy on the phone as well, I think his name was Rickie. He got me the information I needed and got me moving quickly.

Mark Y. le

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Nothing. I thought they were professional and prompt and friendly. Couldn’t ask for more

Kristen C. le

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We rented a 10’ moving truck and it was very clean. Service at the Ithaca, NY location was professional and efficient. This was a really good experience.

Jeff K. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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The enclosed trailer that I wanted was not available. They tried calling me...next time send a text

Lynn A. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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Le client n'a pas laissé de commentaire.

barron D. le

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Le client n'a pas laissé de commentaire.

Randy B. le

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Le client n'a pas laissé de commentaire.

garry G. le

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Le client n'a pas laissé de commentaire.

Eric C. le

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Le client n'a pas laissé de commentaire.

Amanda S. le

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Website is not user friendly and had to drive two hours in the opposite direction to get the uhaul here

Darin S. le

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very limited staff and had to wait long time for my turn to just drop off a trailer. the person was nice and pleasant but significantly ovewhelemed.

Barham L. le

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Le client n'a pas laissé de commentaire.

Savannah D. le

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Work more efficiently with scheduling management to have all equipment at site. Truck had sticky spots and food residue in cup holders. People were friendly, but getting all equipment in one place on the day of pickup was stressful.

Toni H. le

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Le client n'a pas laissé de commentaire.

Norman S. le

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Le client n'a pas laissé de commentaire.

James F. le

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Le client n'a pas laissé de commentaire.

Elizabeth P. le

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Cross training of staff would benefit the flow of customer check in and check outs.

Hannah H. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Terrible experience. I was told and confirmed a different address than what I was supposed to drop it off at. Made me late for work. Plus got charged for extra miles.

Kevin R. le

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Overcharged me for truck. Tachometer is set so it adds more miles then you actually drive.

Nathalie R. le

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Using the app to get the equipment is not a good experience. It’s way to slow to upload information, it kept telling me to reload although I had full data connectivity. It took me 20 minutes to check the equipment out.

Russell H. le

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I was originally supposed to pick up my trailer at the Vestal, NY location. I had to drive to the Ithaca, NY location (an hour away) due to no trailers being available despite reserving one more than a month prior to my move. This was a MAJOR inconvenience!

Caprice M. le

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Le client n'a pas laissé de commentaire.

Raymond K. le

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Le client n'a pas laissé de commentaire.

Evan D. le

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The tires had low pressure and the gas cap was not locked on as it came off but had tether. Truck was clean and personnel were good.

shayna K. le

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Le client n'a pas laissé de commentaire.

Davyd W. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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The location needs an upgrade. The service was great. Thank you b

Jeffrey L. le

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N/A

William M. le

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The place is under staffed. Too long waiting for the lone worker.

Alesia P. le

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The truck was not cleaned out properly,there was no dolly to get used for the move, there was damage on the vehicle not documented and the gas tank was nearly empty upon pick up had to fill it to be able to use it. Was a great inconvenience

Daniel F. le

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Le client n'a pas laissé de commentaire.

MICHAEL E. le

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The online rental experience was terrible.

David C. le

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I love the online check out and check in. This ease encourages me to rent more often.

Robert F. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Le client n'a pas laissé de commentaire.

Carl F. le

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Le client n'a pas laissé de commentaire.

Cindy P. le

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Le client n'a pas laissé de commentaire.

Joshua R. le

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Le client n'a pas laissé de commentaire.

K S. le

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The manager was nice. We will use this Uhaul location again in the future.

David H. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Lower rate

WILLIAM G. le

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Le client n'a pas laissé de commentaire.

olivia Y. le

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Le client n'a pas laissé de commentaire.

Chris M. le

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Using the website for after hours truck return was straightforward, but attempting to use the app for the "24/7 web-checkin" service was a challenge. Particularly, it was difficult to understand how to set things up when the principal driver and the billing contact information was different. However, the staff on location were friendly and very helpful, and we got it all sorted out. Right now, the website service isn't a substitute for human beings and next time I'd check in with the staff in person rather than trying to do it online ahead of time. Thank you!

Stacey P. le

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Le client n'a pas laissé de commentaire.

Marilyn R. le

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I went to pick up my truck and was told that they did not have what I ordered and then I must be in the wrong location. I went to the other location in my town and was told they did not have a reservation for me. After losing 90 minutes running around I finally was given the keys to the truck and told it’s outback. I went to my first destination and learned that there was a dolly and blankets in the back of the truck which were a hindrance to the tasks I needed to perform. I went back and asked to please leave those items at the U-haul location and was told I would be charge for them regardless. I had not asked for any of these items but did not have time to argue as I was already close to two hours late to meet my crew. I remove the dolly and blankets so that I could move the items I needed to move, replacing Them before returning the truck. I was repeatedly told that I would not be charged even though the seals are broken. The entire experience cost me well over $100 in labor and hours of my time it was very unsatisfactory.

Michael C. le

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Le client n'a pas laissé de commentaire.

Randel M. le

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Please figure out how your website works. when I go to set up my account this never works for me. I had a friend try to use it when he was making payments for me and that website just failed miserably.

Timothy B. le

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Le client n'a pas laissé de commentaire.

douglas S. le

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Le client n'a pas laissé de commentaire.

Willie M. le

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Le client n'a pas laissé de commentaire.

maria I. le

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Le client n'a pas laissé de commentaire.

Converse C. le

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Nothing!

Reid J. le

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Le client n'a pas laissé de commentaire.

richard B. le

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Great service from beginning to end. The vehicle was very clean and in excellent condition. Thank you very much for the great customer experience.

Mary A. le

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Ricky and his colleagues have been very helpful.

Madylynn M. le

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Do not tell your customer that it's one flat rate. Then charge them an additional 400 dollars without telling them. James at Ithaca Uhaul told me that it was one flat rate and that I would be returning my truck to the ithaca location but then when I called about returning it, I was told that I owed over 600 dollars to uhaul for mileage fees, which nobody ever told me about. Nobody told me to bring the truck to a different location, as before I was checked out, it was verbally confirmed that I would be bringing it back to ithaca same day. Additionally I have been on hold with the ithaca store for 30 minutes without help. Terrible service. Retrain your managers to disclose the correct and all Information up front your customers before screwing them over.

Patricia O. le

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Make clear there is no grace period upon return. Not even an hour. This would be helpful.

Martha L. le

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Le client n'a pas laissé de commentaire.

Dale D. le

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Le client n'a pas laissé de commentaire.

Harry G. le

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Le client n'a pas laissé de commentaire.

Sidnee T. le

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Le client n'a pas laissé de commentaire.

Steven F. le

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I have rented from this location for several years. I have never had such slow service for picking up and dropping off. Things have slowly declined. Employees indicated software was main hold up, but finding someone on the return was difficult.

Christopher M. le

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Get the location new computers!! I give the representative lots of credit for their patience in waiting what seemed like at least a minute for every step, but it was evident they were incredibly frustrated. It made everything take much longer than it should, and led to sizeable lines waiting for an available representative.

Lila S. le

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Le client n'a pas laissé de commentaire.

Delbert F. le

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Le client n'a pas laissé de commentaire.

Gordon W. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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My reservation was never put in on Wed 9/25 the Rep only put it in as a quote. Causing me to have to get a smaller truck & a trailer, return the trailer to Ithaca & causing extra milage @ $18.00 on my return. Luckily I was even able to get a truck at all considering its the end of the month! Luckily the Rep Fri morning did everything she could to make it happen. Why the Rep took my card info Wed & never reserved a truck is beyond me! Add a little stress as if moving isn't enough. M.Schott mcschott1@yahoo.com 607.339.9988

Jude R. le

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Wveryone very kind and helpful w all aspects of ou Ubox adventure - the best way to move yet! Thank you!

Tyrone B. le

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An additional monthly fee was taken out and I still haven’t gotten a refund.

Alexandra C. le

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Horrible customer service and wait times. Manager of Ithaca NY location was very nice though and helpful. Calling in for assistance or to make reservations was infuriating. HORRIBLE for moving ease.

Jacqueline W. le

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Overall a good experience. The only detractor was having to wait while they loaded the uboxes onto trailers. I expected that they would be loaded up and ready for me to hook my vehicle up to.