Évaluations des clients U-Haul of Kenmore

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Kenmore

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Stephen M.
Évaluation :

For some reason my order didn't come up when associate used my name or phone number but did appear using my reservation code. I was anticipating using the mobile app but like my rental last month that didn't seem to work. Otherwise things went fine. They have no parking for your car if you plan to leave it behind. There's street parking behind them on 181st.

DEBRA J.
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Le client n'a pas laissé de commentaire.

KRISTIN L.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

DEBRA F.
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Le client n'a pas laissé de commentaire.

Stafford M.
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Fast, friendly service

Courtney R.
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Le client n'a pas laissé de commentaire.

Randy G.
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Nick, the General Manager is awesome! He ALWAYS treats me like a King! The other employees just treat you like you are a number. The after hours check in system is a joke. The truck I was given was worn out & it sounded like the rear end was going out. It is tough enough to check in when you bring the vehicle back - when the store is open. I guess I keep coming back because of Nick.

ANTONIO D.
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Le client n'a pas laissé de commentaire.

Mary K.
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Your Assistant manager went way above and beyond to help me out . I can not thank him enough.

DANIEL RAY N.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Le client n'a pas laissé de commentaire.

DAVID K A.
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I pulled in 1 minute after 5pm, the closing time. All 3 employees were there but they could not check me in and told me to use the web check-in. Yet they did ask me to park the trailer in a specific spot for them. Very disappointing that they could not spend 5 minutes to check me in.

ALEX S.
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This location managed really well, Nick was very helpful even though one of my rents came as emergency. Thank you for making my move less stressful! Alex.-

Sadie H.
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The lot needs clearer signage I guess. Nothing you guys are doing but it's a royal pain getting through the lot with the other customers going the wrong way down the one way. So maybe make it clearer for the ones that probably shouldn't be driving in the first place?

Aldrin P.
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Friendly staff.

ANTHONY F.
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Le client n'a pas laissé de commentaire.

NOEMI R.
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ABSOLUTELY WOULD NOT GO THERE AGAIN, NOR WOULD I SEND ANYONE THERE

Scott R.
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Our truck had a leak and damaged some furniture.

SAMUEL VINCENT B.
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Le client n'a pas laissé de commentaire.

Jan W.
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Le client n'a pas laissé de commentaire.

ROGER G.
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They were very helpful and made it as simple as it could be!!! Thanks again!

Kimberlee C.
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Everything was perfect as usual!

Damon B.
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Person staffing the desk WAS NOT WEARING A MASK despite a WA state order that all employees wear a mask. When I asked him to "do me a favor and put on a mask?" he sighed and gave me some attitude about it. Similar experience when I returned the truck. The other employees there were all either wearing masks under their chins or under their noses. What is wrong with you that your employees can't wear a mask to protect others. I can rent trucks from Enterprise and Ryder in this area and next time I will do so. I'm done with UHaul!!! You are jerks!

ALI M.
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Le client n'a pas laissé de commentaire.

Elliott C.
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Le client n'a pas laissé de commentaire.

Joel B.
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Le client n'a pas laissé de commentaire.

John H.
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Le client n'a pas laissé de commentaire.

FERNANDO SERGIO M.
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Le client n'a pas laissé de commentaire.

MARSHALL MURRAY P.
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Great job to entire staff. This is a first class location. Keep up the good work.

Trisha W.
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Le client n'a pas laissé de commentaire.

Konjit F.
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The customer service is excellent, the girl the one taking care of me was very professional,kind and helpful. She is so great with her 😀well done.

GARY L.
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Le client n'a pas laissé de commentaire.

Jeremy J.
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Our original rental went very bad, not this one at Kenmore. Kenmore was awesome, but we had a situation at the mini mart where we first rented the truck.

Eric H.
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Added a day to the rental as a precaution since we had snow conditions in the mountains and did not want to risky driving in the snow in unsafe conditions. However, snow conditions improved and I was able to get the truck back two days early but was told I could not be refunded for unused days. Very disappointed with this policy. Probably would prevent my from choosing U-Haul for future rental needs.

Daniel D.
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I scheduled weeks in advance and still had to wait an hour for the covered trailer I reserved to be returned. The other client knew There was a reservation at five And was still late. There should be compensation for those of us forced us to wait paid for by those who were late. The people at the location were very helpful but we're following U-Haul procedures with no repercussions for someone being late.

David D.
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Nick was a great help in an urgent situation for us. Uhaul made this experience work perfectly, without any issues! Thanks to you all!

JOSEPH C.
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Great customer service which means a lot these days. Wish I knew the guys name but he was very efficient, helpful and friendly.

TIMOTHY WILLIAM M.
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Le client n'a pas laissé de commentaire.

sergey K.
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Le client n'a pas laissé de commentaire.

Samuel H.
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Le client n'a pas laissé de commentaire.

Samuel H.
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Le client n'a pas laissé de commentaire.

BENJAMIN K.
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Le client n'a pas laissé de commentaire.

Antonio Marcos D.
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Le client n'a pas laissé de commentaire.

Tammy B.
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Le client n'a pas laissé de commentaire.

Luis T.
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My vehicle wasn't available at pickup time, and after waiting for a while I was assigned another vehicle and my time with it was shortened. Staff was very helpful about it but on-time return should be enforced.

Norman A.
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No onsite parking is inconvenient

Cesily L.
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Le client n'a pas laissé de commentaire.

JILL L.
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The person who checked us out was the rudest most abrasive person I have ever dealt with. I spoke with Customer Service and confirmed the details of the rental prior to arriving at the center. I was quoted the price, miles and days. When he went over the contract they didn't match up. At this point he was already very rude and combative. I went to call the Customer service back to see where the miscommunication was and he went off on me. He said he didn't care what they said," This was his center and he was in charge". He also said he was tired of people "going over his head". He said they (Customer service) have no idea what they are doing and have no power here. He was a real jerk. He spoke down to me and frankly scared me. My partner almost stepped in but we needed the truck and didn't have a choice to go elsewhere. He was so offensive that I didn't get his name but his shirt said General manager and his name tag said Owner. I think his name started with a C. When I shared my experience with a friend he said that that guy with the ponytail (same guy) was a complete ass to him a week ago when he rented a motorcycle trailer. If he is indeed the owner you should really train them better. He is a representative of U-Haul and a brand ambassador. I was completely shocked that he spoke to us so abrupt and aggressively. I have never had such an experience and hope I never will.

Sara M.
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Be more communicative and helpful.

William D.
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Answer the phone quicker. I was waiting for 12 minutes. I tried to make my reservation online while waiting on hold.

Jacob E.
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Le client n'a pas laissé de commentaire.

Kelsey W.
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Had difficulties when I dropped off the van, as the gas gauge reading you had in your system was quite off from what I had picked the van up at. I did follow the steps on my cell phone when I picked it up and took the picture of the mileage and gas gauge, though the picture did not save to my cell phone, so I took a second picture with my cell phone's camera. This allowed me to have a copy of the picture in my phone and when the staff mentioned the gas gauge, I had my own copy of the photo to back up what I was shown. I'd like to think this was an honest mistake, but I know that I have certainly encountered rental vehicle situations in which this same issue seems to come up. I have told everyone who has asked me to take a picture with their camera as well in case this happens again. I am admittedly reluctant to rent through U-Haul again because of this.

Bruce H.
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Loved the online check-in/check-out process. Great use of technology. Fast, easy, and flexible. Every step was smooth except one. Your system has the renter take a picture of the front of their driver's license. That's easy. Then, it wants you to "scan" the back side of the driver's license. This was clunky. In small print, an option is provided to take a picture of the back side of the driver's license. Recommendation - eliminate the "scan" and stick with pictures.

Sara H.
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The gal was helpful, Mick was not.

Samuel R.
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Le client n'a pas laissé de commentaire.

Ashly M.
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I was charged twice for an “after hours” fee when I was never informed of the drop off procedures when reviewing the contract. I don't know why there is two charges for $22.00 posted to my account.

Debi M.
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Le client n'a pas laissé de commentaire.

Lindsey F.
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Le client n'a pas laissé de commentaire.

EMILY H.
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Le client n'a pas laissé de commentaire.

barry F.
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Le client n'a pas laissé de commentaire.

Samuel O.
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I had to schedule a truck 3 times before I was able to rent one. For this specific pickup, the supervisor who scheduled it made the reservation for the wrong day. I had to take the truck knowing I wouldn't return it on time, just so that I wouldn't have to reschedule my moving help for a 2nd time. You guys need to get your scheduling and authorized dealers under control. I will seriously consider using a more expensive truck rental service in the future (budget, Penske, etc.).

Kristen W.
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We placed an order for a hitch three weeks before I moved. We dropped my car off the day of the appointment at 8 am. Around noon I got a phone call that the employee who was supposed to put on the hitch didn't actually work that day. We took it back Wednesday and they told us the part wasn't going to be there until a week later. That's two days I took off work and dropped my car off, only to be told the job was not going to get done. We now had four days before I moved to find another hitch. Luckily, another auto body shop could overnight one for us. Now we just had to pick up the trailer. They told us I would get a call one day prior and told where I should go to pick up the trailer. When I placed the reservation I picked the location where I wanted to pick up the trailer. Why was I then told where to go? It was a very stressful experience, as I never knew if I was going to be able to move or not since the parts never came in.

Christine C.
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Le client n'a pas laissé de commentaire.

Michael M.
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There is better management at this location. In the past the equipment I reserved on line would not be available when I arrived at the shop due to maintenance issues.

David E.
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All good. Was bit late in returning equipment due to trip snafus, but they did not charge me for it. Thanks!

Caleb C.
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The process for reserving a truck and coordinating the dropoff is very confusing. Many steps are unclear and what I was given as an initial drop-off address and number were not correct.

Robert P.
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Very quick and efficient service. Check out and in was easy. Well run UHAUL location.

Scott R.
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Guarantee your reservation at the time that it is made

Kirk E.
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Le client n'a pas laissé de commentaire.

Sathish M.
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1. the starting mileage was wrongly calculated and sales person failed to point it to me - which ended up me paying more 2. the manager of the Kenmore, WA location was very rude -and on the face brash- when I had a query and kept slamming doors and raising his voice. I felt threatened as a customer and didnt feel valued

LAURA E P B.
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Too expensive with mileage rates.

JOSHUA B.
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Le client n'a pas laissé de commentaire.

DAWNETTA MARIE L.
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Le client n'a pas laissé de commentaire.

Randy L.
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Great staff really helpful!

Mary D.
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Le client n'a pas laissé de commentaire.

MICHAEL K.
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This is a well run facility, clean and responsive.

ROBYN G.
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Process was flawless. It was ready when I picked it up and drop off was quick.. thanks so much.

Jacob B.
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SUPER HELPFUL. VERY NICE. Honestly would just love to be friends with the entire staff. They helped me get my car unstrapped from the trailer and were helpful as well with where to drop the truck. The two separate gentleman I talked to on the phone when we were dealing with not being set up with a drop off location really gave me great info and even though they weren't the final people that helped me, they acted like they were really on my side. Great experience.

RAMANJOT C.
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In all my life I have never experienced such rude and and racially charged anger from anybody. I rented a cargo Van that did not have an interior door which was noted however the older lady (colored short hair) that checked me back in started accusing me of taking the door and there was going to be a huge problem! Then a fellow worker walked over and said that this Van did not come with an interior door. Instead of apologizing both workers were rude and tried to justify their bigoted attitude's. If a I could give negative stars I would!!!

Edward V.
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Good reservation system. Great customer service on site. Thanks.

LOUIS ROBERT B.
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POS and counter space could use a good scrub and disinfecting. Otherwise excellent.

Matt Q.
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$70 is way too much to charge to rent a pickup for 2 hours.

Ilan N.
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all the agents were super friendly and helpful. I requested an item that wasn't ready the solved that in a breeze. While returning the agent guided me to the right spot for returns as I was on the wrong one, Charged were as expected. Thanks!

Leah H.
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Please hire more people. Your workers are overwhelmed.

KENNETH C.
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The team there, especially the GM were really helpful and accomodating. even though there was a mixup, that quickly jumped on it to fix it.

PENELOPE SUE T.
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When I got there the server was down and the person at the desk was not proactive in helping me circumvent the problem. The cab was not cleaned and the windshield was dirty & streaked.

SALOMON G.
Évaluation :

To inculde hand hygiene products . please and thanks

Joseph M.
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Nick and his group are always efficient for me, in and out quickly!

Sorin R.
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Great service

Mikhail D.
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Le client n'a pas laissé de commentaire.

Simon C.
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Le client n'a pas laissé de commentaire.

STEVEN S.
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Le client n'a pas laissé de commentaire.

Vladimir K.
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Le client n'a pas laissé de commentaire.

Jose M.
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Long wait One customer service agent, long line. Service agent had surly attitude, didn't care if he rented to you or not. I called the day before, made a reservation, and specifically asked what I needed to rent the vehicle.. Once I arrived the "I could care less" agent asked me for additional phone #, which I couldn't provide, because I forgot my phone. This place is a few blocks from my home. I will never rent from them again.

Bruce P.
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Service was good The defective fuel gauge caused me to spend $44 more dollars then i should have to return the truck. When i returned the truck i was given the information on how to evaluate the filling the tank

Jonathan W.
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The guys who work at this U-Haul location are so genuinely kind, funny, and efficient. We had a smooth and really pleasant experience, and a part of me just wished I could be their friend. Hopefully we need to move more things just so we can go back.

William L.
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They were interested how to help a novice.

Maisie P.
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Le client n'a pas laissé de commentaire.

Bruce M.
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Great experience- Nick was very helpful. Made it very easy. Will rent there again.

Non reviews have been submitted for this location.

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