Customer Reviews for U-Haul of Kirkland

9814 évaluations

12000 NE 85th St   Kirkland, WA 98033
(E 405 Exit 18)

(425) 822-4134

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(425) 822-4134

12000 NE 85th St
Kirkland, WA 98033
(E 405 Exit 18)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ANZHELIKA U. 
Évaluation :
4

There a very busy location……good customer service

Lezley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Pranaya V. 
Évaluation :
5

Gotta live Uhaul!!!

Brett D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULO ALA ALMEID O. 
Évaluation :
4

The only problem was the long wait at the counter. Looked like there were a couple of trainees, so only 2 people were really able to check people in for their uhaul rentals. (I realize that it's hard to judge the busy times, though.)

SHERYLE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Excellent people

James R. 
Évaluation :
4

I reserved it at a uhaul down the street since this location was booked up. But the confirmation confirmation up being at the same location I couldn't book at and want to. I tried to call the number to confirm. But took forever for the automated sysystem.

GIAO-LINH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Friendly and helpful, thank you!

TERRENCE P. 
Évaluation :
5

Wonderful service on a very busy day. They went out of their way to get my reserved vehicle turned around as quickly as possible, as it was late coming back from another customer. Much appreciated!

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOBILA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN L. 
Évaluation :
5

Nice hassle free experience.

MOHSEN K. 
Évaluation :
5

Need sign to direct customers where to park their car

THOMAS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENKATA SUBBAIAH A. 
Évaluation :
1

I took the 20 feet U~haul and I returned the way floor was but the guy charged me 25 $for cleaning. I tried to explain to him it was lije that before I took the truck he didn't bother even to take a minute to understand what I was telling him.

ALI S. 
Évaluation :
5

Very Friendly service. There was some sticky residue in the back of the truck. I mentioned it when i dropped it off and they said they would clean in up.

ERIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan T. 
Évaluation :
3

Items left inside by previous user. Mileage was very expensive. Good location and very convenient.

Craig B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pandu K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jami S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE G. 
Évaluation :
5

Mr. Woodard was very friendly, efficient and helpful--best experience at a u-haul I've ever had.

DIETA H. 
Évaluation :
1

My reserved one way rental was apparently not there at the site. They just gave me customer care number to talk and figure it out myself. Seriously? This is what you mean by 50 $reservation guarantee? In the end I had no option but take a rental that I had to return back at the same location. It costed me 1,5 times of original cost, not to mention the extra headache of driving back, plus needing a ride back, and all the stress that came with this messed up reservation. And the 50 $guarantee? Didn't hear a word about it from the representative.

Sandeep K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETRE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayank B. 
Évaluation :
5

Staff were all very nice and professional thanks.

THOMAS D. 
Évaluation :
4

Customer service from attendants , they were quite rude and demanding

Zachary M. 
Évaluation :
5

Nothing, super helpful, professional , equipment was just as promised. Merci.

Craig J. 
Évaluation :
2

Not enough on site parking and nearby lots tow you while you move. Didn't have my size I reserved and gave no heads up and honestly had no clue until I showed up.

Charles J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abid H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamin D. 
Évaluation :
5

Great service. Great equipment!

David K. 
Évaluation :
4

After I checked in during my reservation time, I left the truck at the location for a couple of hours to drop stuff off that was in my car. When I came back to pick up the truck, I was told it was given to another customer. Luckily, someone else had returned a truck at the same time, but if that hadn't happened, I would have been very late to meet the movers. Luckily everything worked out fine but it's still scary to think of what could have happened. Otherwise, everyone at the location was super friendly and helpful. I would recommend this location.

ERIKA R. 
Évaluation :
1

This is the second time in a row that we were unable to rent via our corporate account. There's something wrong with your computer system. As those corporate reservations keep failing at the U-Haul office in Kirkland. Each time we have had to cancel the corporate reservation and do a regular purchase. As business owners, we are frustrated we cannot use our corporate account that problems. And it is taking us almost an hour each time to deal with the mess. Extremely unhappy and hopefully we will fix this before we use another company.

SHAWNA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio D. 
Évaluation :
5

The online reservation process meeds some polishing, the extreme anxiety it created was no responsibility of Kirkland- they were great. My reservation was for a 15 ft truck at a given rate. When I arrived, there was no 15 ft truck & I was never notified of this. Additionally, the price for the smaller 10 ft truck was 100 $more. After calling corporate my price quote was finally honored, but I still only received a 10 ft truck. Of course this created extreme anxiety & I was unable to move my 300 $ladder to Oregon & it will need to be replaced.

FRANK ALEXANDER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan E. 
Évaluation :
5

I don't remember the name of gentleman and just wanna say that he has a great personality, very nice one. Highly recommend

Fuad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
3

Location does not honor the 24x7 truck rental program and opting in it was of no use as I had to walk inside the store to get my rental. Haven't had this experience while using other locations.

Prateek I. 
Évaluation :
5

Everything Cook thanks for you service

Billy M. 
Évaluation :
4

Incredibly accommodating and helpful. I felt like I was in great hands. The site is a bit dated and lines can be pretty long if you get there at the wrong time. But ultimately I was so happy with my rental and the experience.

David G. 
Évaluation :
1

1. Both your website and app cannot login. We had to ask help from your location staff. 2. Your staff was not polite. I reviewed the comments in Yelp before I came to the location so I knew the staff may be not polite. But I was still suprised by them. Please don't say "fuck". 3. I suggest you review the Yelp comments frequently. I'm not the first and surely not the last one to complain.

JUN W. 
Évaluation :
5

It's good; value for money!

VIKRAM M. 
Évaluation :
5

People in the office were good and friendly. The executive helped me with all the options patiently.

Surender K. 
Évaluation :
2

Staff was rude, reservation update is not user friendly.

Varun A. 
Évaluation :
4

I like this office because they can be very flexible when I just need something quickly for a short while.

Michael L. 
Évaluation :
4

They called to remind me I left my lock attached to the rear door - Kudos!

Bruce K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mae R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATHEW B. 
Évaluation :
5

Thank you Ken!!!

Jacob T. 
Évaluation :
4

Find a bigger location, carry trailers, offer the plastic totes.

Jason M. 
Évaluation :
5

The van bed had quite a bit of dirt. I was try to transport furniture so it got all over the moving blankets and then on my furniture upholstery... I wish the van had a broom or something to sweep it out.

Joanne N. 
Évaluation :
3

There is very little parking, and it can be difficult to get in/out when someone is already in front of you with their U-Haul. The bathroom needs a serious cleaning. The staff were super friendly and helpful.

ALAN S. 
Évaluation :
5

Great experience overall. Definitely appreciated the staff showing us how to open and lock the truck. It was our first uhaul experience by ourselves and it was really seamless. I'd use uhaul over Home Depot trucks or anything else any other day.

Manan P. 
Évaluation :
5

Good experience. New van with only 7800miles. Quick in and out.

Ovid B. 
Évaluation :
5

nothing

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hossein A. 
Évaluation :
3

I drove less than 20 miles. It had less than 1/2 tank when I started. I put 3 gals of gas to put the needle above 1/2 tank for return. After that I was charged for 2 more gals. So I burned 5 gals of gas for 20 miles in a 10 ft panel truck.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLON LIONEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA H. 
Évaluation :
2

I was told during reservation that there were no parking restrictions mentioned. As I needed to leave my vechicle during move. There is no parking allowed had to go 2 blks & leave my vechicle on the street. When returning Van was charged more than expected!

Frances H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andreas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VARSHA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EFRAIN G. 
Évaluation :
3

Lack of costumer parking. Being from out of state and not knowing the area, to show up and find no parking and being told to "go park on the street" is ridiculous. I found parking 1/2 a mile away and walked back before they would give me the vehicle keys. They are in a shopping center and should work something out for parking there.

James B. 
Évaluation :
4

Staff is friendly and very helpful. They need to find a solution for washing vehicles as they are restricted from washing on site and many of the vehicles need to be washed.

Gregory T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ali B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LISA M. 
Évaluation :
3

Good place other than charging me wrong!

Roni M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hossein A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vitaliy M. 
Évaluation :
5

Your online phone rental is incredibly complex and largely a joke. Luckily, after doing everything correctly online, the office at this location was open and my rental was made possible by totally nixing the online reservation. It's a pretty bad idea to be renting trucks to people sight unseen, anyway and that aspect should be abolished, though I realize it must be some attempt to stay hip or respond to competitors. After receiving keys from the office, my truck rental and return was flawless and easy. The online reservation took 20min and 7 % of my phone battery. A process that I will never repeat and if it became standard at uhaul, it would drive me to those competitors.

ANDREW C. 
Évaluation :
5

The people here are nice and the equipment was fine. What I did not like was that it was impossible to reach them by phone when I needed to make changes to my reservation. I ended up having to be on the line with U-Haul for ages and the woman who finally helped me said that she was part of another company but ultimately it was all under the U-Haul umbrella so she reluctantly helped me. It was very difficult to make updates by phone.

A. A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harish D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AROUN B. 
Évaluation :
4

The passenger wiper blade was shredded on the end. The tire pressure monitor came on about halfway on Both trips going and coming. Other than that everything worked great on the trip. The corporate office called me 2 days later to ask if I had returned my vehicle. It was at the location, I guess someone returned the vehicle but forgot to close the reservation or something.

RICKY EUGENE A. 
Évaluation :
3

Truck was dirty upon pickup, was not cleaned or sanitized.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERICA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Everything went smoothly. Thanks.

John O. 
Évaluation :
3

Customer service rep wasn't very friendly. No demo on basic van functionality provided

ANKITA ASHOK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAGA VENKATA MAN U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sai M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn C. 
Non reviews have been submitted for this location.

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