Was given the wrong vehicle didn't make a fuss.KEITH W.
Customer Reviews for U-Haul of Koreatown
Pour nous contacter
Los Angeles, CA 90006
(Western & Venice Limited Parking)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.THOMAS A.
No one was available at the office, but the lady who received the truck seems nice.Mike S.
Le client n'a pas laissé de commentaire.DOROTHY R.
Le client n'a pas laissé de commentaire.JOSE P.
U-HAUL application doesn't work when I return a truck. Especially, I can't upload the picture of the truck.USEOK K.
Le client n'a pas laissé de commentaire.MIREE K.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.RICARDO H.
Excellent service à la clientèleCESAR V.
Staff was superfriendly and made everything beyond easy.Patrick E.
Le client n'a pas laissé de commentaire.ARTHUR S.
Costumer service no goodIVAN C.
The front desk receptionist should slow down and take her time to explain the walk around process. I had to call her several times to help me when I found scratches on the vehicle. If I would of just left I would probably be responsible for the damage a previous renter had made.RANDOLPH G.
Le client n'a pas laissé de commentaire.Daniel W.
Le client n'a pas laissé de commentaire.JOSE P.
Great equipment, quick and helpful staff!ALEXANDRE B.
Le client n'a pas laissé de commentaire.LILIAN B.
Trying to drop off truck something else is coming up saying commissionLATISHA W.
Le client n'a pas laissé de commentaire.MARIO P.
Le client n'a pas laissé de commentaire.EDWIN M.
I've been having trouble with the website. I sign up for online check in thru truck share and every time I get to the part where it double checks my drivers license info it doesn't load the next page and tells me the server stopped responding. I haven't been able to check out a truck like this for the past three instances.MICHAEL H.
Le client n'a pas laissé de commentaire.JAVIER C.
Le client n'a pas laissé de commentaire.PRESTON B.
Friendlier check inLASHAWNNA K.
Le client n'a pas laissé de commentaire.Joshua H.
Le client n'a pas laissé de commentaire.JOSEPH S.
Le client n'a pas laissé de commentaire.JOSE U.
I needed a double door trailer and they didn't give me one, it was available before pickup. It's the worst service that I met in my life. They are very unprofessional, I waited more than 20 minutes inside the store ALONE without any employee to help me. They don't follow the same rules and pattern as others stores. They need any training and supervision.THIAGO R.
Self check-in and after-hours check out made process doable. Outside staff helped with check-in process and was very helpful and courteous..bonnie M.
I got double charged and never received my refundJonathanivan H.
The black lady in the front made it real hard for me and was goving me attitude aswell as the mexican hefty guy . I will never come back to this location . The manager is the worst . Thank you uhaul this will be the last time i rent with yall ! Happy Holidays !!!ISRAEL DAVID O.
Le client n'a pas laissé de commentaire.zhengyuan M.
Le client n'a pas laissé de commentaire.ALLESA W.
Le client n'a pas laissé de commentaire.VICTOR A.
The team needs to be a bit more polished to handle customers. It felt a bit in disarray. An average experience, nothing to wow about. The inside space could use some TLC. It's a bit dirty and can be a lot better.WILLIAM N.
Manager is a good contumer service guyMEMFIS R.
Le client n'a pas laissé de commentaire.CLAUDIA M.
Le client n'a pas laissé de commentaire.DULCE G.
The trailer light was left on on the 10 foot truck that I rented. I had no idea that it had been left on or what it does to a truck. The truck shook viciously the entire time I was on the highway making controlling the truck virtually impossible. I very nearly hit a car in the lane beside me and had people honking me. When I called to report it, I was told, well, people make mistakes. They do, but that was not an appropriate response.DIANE M.
My lock did not open, wasted an hour of my time calling customer service until one of the cleaners help me, vehicle had fleas which made it a horrible experience.Anthony P.
More friendlier service/customer orientedNOE G.
I rented a cargo van last Sunday and it's very dusty, like it's been park for over 2 weeks, I've been renting vans from U-Haul twice in Orange County, but it's my 1st time to be denied a ford van, even I book in advance and even requested for, so when they showed me my GMC rental, there's couple of ford vans in the lot.IVAN T.
The lady customer service at the counter was not very friendly. Did not greet me when I said "Good morning".Marlon Gavino V.
The trucks cabin smelled strongly of cigarettes. Motorists should be banned to smoke inside the vehicles!ISABEL K.
Le client n'a pas laissé de commentaire.DEZON J.
Le client n'a pas laissé de commentaire.ERIC S.
Your General Manager Juan Hugarte was impatient, unprofessional and lacked customer service skills. After explaining to him a concern, he refused to listen and stated it was my job to ask the questions versus uhaul letting me know. He continued to say â€œcorporate uhaul are differentâ€ and told me it was my job to find out which uhaul were or were not â€œcorporate uhaulâ€. I ended up having to call the corporate office to be heard and validated and have my issue handled.TODD M.
I Would never rent again!!i called 4 times and every time i called i got higher and higher rates on milage they are so full of shitLeonel T.
Le client n'a pas laissé de commentaire.Steven L.
Le client n'a pas laissé de commentaire.ABIMAEL L.
Le client n'a pas laissé de commentaire.HERBERT M.
Truck mileage was too low. Truck goes only two miles per gallon of gas.Alexander C.
Le client n'a pas laissé de commentaire.GEORGE C.
Le client n'a pas laissé de commentaire.GUINEVERE N.
Le client n'a pas laissé de commentaire.CASEY H.
I reserved a truck a week in advance at the location on 5006 Vineland and I was told because of double booking there were no trucks for me and had to drive 10 miles out of my way for a new truck. Completely messed up my schedule.KRISTIAN L.
After hours drop off was a nightmare. We had 3 trailers to drop and we couldn't put where we were told. While dropping off another customer dropped off 2 large trucks. Space was limited and difficult to maneuver. The drivers of the other trucks helped get it done.SCOTT DAVID W.
Juan Hugarte is very knowledgeable and helpful
Perhaps a visual overview on vehicle's wear and tear components as tires, tire pressure, breaks, windshield wipers etc.Hector R T.
All the staff were friendly from start to finish!Seunghyun J.
Personnel was knowledgeable and very efficient.JOSHUA B.
Le client n'a pas laissé de commentaire.SVETLANA D.
Unpleasant service, changes location pick up multiple times, no t convenient in answering questions and accommodating my pick up and drop offManaf A.
Le client n'a pas laissé de commentaire.JULIAN S.
Le client n'a pas laissé de commentaire.Ashley C.
The location was just okay. The young man who helped me was very congenial.JULIE J.
Le client n'a pas laissé de commentaire.ALBERTO R.
Le client n'a pas laissé de commentaire.JOSE P.
Le client n'a pas laissé de commentaire.ROLAND F.
Juan and everyone at this location are just the best!!! Always helpful and kind! Thank Juan!Garry C.
Le client n'a pas laissé de commentaire.CAROLINE C.
Everything was excellent.OSCAR G.
Le client n'a pas laissé de commentaire.JUDE S.
All great!Nicole W.
Juan was the definition of customer service. My first experience was on Thursday 10/14/21 and the staff was amazing. My experience today, 10/18/21 was unpleasant. The 2 ladies in the office seemed to not want to be there. They provided smelly vans, 1 in which had a busted mirror driver's side side view mirror and a turning signal that did not work. Was running late to the pick up location due to having to switch vans. Juan was very understanding and made sure we were being helped with great customer service. I requested a refund or a discount.Shauntale' L.
Reserve a parking place for a customer that wants to drop his or her car to your place pending when he or she returns your van, truck etc.EMMANUEL N.
When checking the truck back in I could not figure out how to share my location. My friend had to fo it on her phone. There should be a way to enter the drop-off location manually. It was REALLY FREAKING FRUSTRATING!!!!! It made me almost NOT want to use U-Haul anymore.Sherral C.
A bit confusing on how to park vehicle.Christine K.
Le client n'a pas laissé de commentaire.Walter L.
Le client n'a pas laissé de commentaire.TEODORO V.
Le client n'a pas laissé de commentaire.Juanita C.
Keep up the good work.ANUARD G.
Le client n'a pas laissé de commentaire.Theresa B.
Personnel should be friendlier and explain a few things about there equipment and how to operate themOSCAR V.
Workers need training on better customer service.Carlos N.
Le client n'a pas laissé de commentaire.LENNA P.
Better signage for where to pull in to return. Or a heads-up at pickup that return is on Venice, not Wester (which is where the pickup entrance was).AMY P.
The owner is awesome.matthew H.
Nothing at all everything was excellent fast excellent fast polite Curtis I love uhaulJAMES J.
The "reservation" process was a nightmare. It really isnt ok that when i make a reservation it is only tentative on your part.ROBERT G.
My rental was double booked and the other person was there 30 seconds before me and took the keys. The staff told me there was nothing they could do and I had to call U-haul even though I was standing at the u-haul. I got upset enough that she then searched for another vehicle nearby and reserved it. While waiting for my Uber a van return pulled up and I asked her if I could take that van but she told me it was for someone else who wasn't there yet. When I called to speak to customer service about the double booking he hung up on me when I asked for a discount. Finally a manager helped to give me a discount and apologized. I will go out of my way to use a different rental company the next time I move.Carley C.
Customer service, the black lady in the front desk was so rude with me, since I got there I asked a couple of questions and she was responding with tough attitudeOMAR A.
No comments everything was goodJUAN A.
staff was very helpful & friendly & we received the trailer we needed & were hooked up safely in a timely manner. many thanks!Elinor N.
Services supplémentaires à cet emplacement
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