Évaluations des clients U-Haul of Lake Forest

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Lake Forest

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Stephen M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher M. le

Évaluation :

All of the customer service reps I spoke with were super friendly! Thanks!

Daniel G. le

Évaluation :

Everyone at this location was outstanding as fuck. Probably best experience I’ve had at a uhaul was at this location

Wayne H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anne L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregg C. le

Évaluation :

Great service, got me in and out with no problems. Excellent service.

Robert T. le

Évaluation :

Great service, they get me in and out quickly. I have been using them for years, I book online and everything is perfect. Even use them for hitch attachment on every new truck, rather than the dealer

Kevin S. le

Évaluation :

Fast service and helpful staff.

Kelly C. le

Évaluation :

Darrell and the nice check in lady were fantastic. Got me in and out right away. Very pleasant

Lori B. le

Évaluation :

Advertising $19.99 per day and then charging $.89 a mile on top of that is really screwed up. It’s deceiving and too expensive. I won’t be renting again.

Harry C. le

Évaluation :

I would like reimbursement for excess gas added if possible. My feeling is that filling a tank is not an exact science for customers and since I overfilled by $15 there should be a way to offset, especially if I went over on miles by $4.

Ethel L. le

Évaluation :

The associate -female- on duty was amazing! She checked us in and out. So nice, helpful, kind and considerate of our needs. He was AWESOME!!

Christine T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edgardo K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wayne W. le

Évaluation :

Not a thing! Chris and his crew are a class act on how customer service should be handle. EXCELLENT SERVICE.

Nolan R. le

Évaluation :

Great team, very easy to work with and QUICK service!!!

Greg L. le

Évaluation :

Friendly and helpful staff. Slightly understaffed for how busy they were when i was there.

MIRANDA M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Delbert L. le

Évaluation :

There was a bit of a wait to return the vehicle, but it was likely a time of day issue. I would rent from this location again.

Kevin C. le

Évaluation :

Le client n'a pas laissé de commentaire.

HAMID A. le

Évaluation :

The truck could've been cleaner than what I got.

Steve S. le

Évaluation :

None

Laval B. le

Évaluation :

Le client n'a pas laissé de commentaire.

twila j. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andre B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Theodore S. le

Évaluation :

The person that I helped me when I arrived Jason was very helpful, he inspected the and agreed that it had problems with it missing and the check engine light was on. He said and gave me a receipt that they would credit my account $50 that I never received instead I was charged $50. Called back and spoke to the manager who was very rude and argumentative instead of resolving the problem he just came up with a BS story and the problem was never resolved. He has no business dealing with the public or managing a business.

Gail C. le

Évaluation :

Facility in Lake Forest worked like a well oiled machine. Check in and check out was quick and professional.

arie v. le

Évaluation :

Le client n'a pas laissé de commentaire.

asao i. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susan K. le

Évaluation :

Le client n'a pas laissé de commentaire.

kip a. le

Évaluation :

The service was excellent, from greeting to checkout. We could not have asked for better treatment.

Jillian B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin D. le

Évaluation :

Smoked in truck and service was rude

Edgar M. le

Évaluation :

Thank you to have your branch open today.

Nathan W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dave S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Katie Y. le

Évaluation :

We were directed to 3 different drop off locations by the main office. Once they finally found a location that actually accepted U-Hauls we dropped it off. They then charged us for an extra day because we were 40 minutes past the time it was due. We were 40 minutes late because we had to drive to 3 different locations because they kept giving us wrong information. Super annoying and a huge waste of our time.

Richard R. le

Évaluation :

The people were very helpful.

James T G. le

Évaluation :

The people were very nice but ultimately were not helpful because my certificate (9541FCA6) was not honored. Please help!

Richard A. le

Évaluation :

Very helpful staff

Victor K. le

Évaluation :

Very friendly attendant provided directions for parking trailer. In & Out in 10 minutes... u-Haul computer system for making reservations is excellent and followed communications by “Text Messaging” was great. Great rental experience!

Marc J. le

Évaluation :

Hire more people like Shawnte

Issa K. le

Évaluation :

you got a lot money but your services are too cheap.

Justin S. le

Évaluation :

Le client n'a pas laissé de commentaire.

michael r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronald F. le

Évaluation :

The trucks tow feature keeps coming on making the transmission act like it going up a hill.

Jeff E. le

Évaluation :

The cargo van was one of the most dangerous vehicles I've ever driven. Too many blind spots and a side passenger mirror that's too small and not adjustable from the dash. No place to park and no after hours drop off. A great lesson on how to lose my business.

Chris W. le

Évaluation :

There is not any designated parking for customers.

Leon B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Phillip A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roger G. le

Évaluation :

Uhaul hitch expert did a great job installing the hitch, very happy with the work, don't change anything!

david h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew R. le

Évaluation :

Great customer service!!!

Susan C. le

Évaluation :

The fastest and best rental experience so far. I highly recommend this place.

charles g. le

Évaluation :

Get Rid of the crazy lady working your front counter.

Richard W. le

Évaluation :

Great job guys!

TIM G. le

Évaluation :

I've rented from this location many times and it's always a great experience. Keep up the good work!

gerald r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darin C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tommy O. le

Évaluation :

Le client n'a pas laissé de commentaire.

david y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Billy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Vicente H. le

Évaluation :

Team was awesome friendly and very helpful

Tad D. le

Évaluation :

Excellent Service!

Joaquim U. le

Évaluation :

Le client n'a pas laissé de commentaire.

jong s. le

Évaluation :

Fast no nonsense kind of transaction. I appreciate how fast and smooth everything was.

mehdi m. le

Évaluation :

Everything was right & I was quite satisfied.

anthony m. le

Évaluation :

Since off-site parking is scare in the area, it would have been nice to park my personal vehicle on the U-Haul lot for the day only of the truck rental. Also, I noticed that your estimate miles per gallon for the truck appears to be for an empty truck. Perhaps a more accurate estimate should be indicated for an average load, say 1000 pounds.

Michael H. le

Évaluation :

Le client n'a pas laissé de commentaire.

cece g. le

Évaluation :

Le client n'a pas laissé de commentaire.

michelle w. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leonard K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Justin S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Will S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve E. le

Évaluation :

Have the service person confirm the mileage and gas gauge on the vehicle matches what's on the paperwork. Don't leave it up to the customer. I didn't do it because I was busy (my fault) and when I returned, they said I owed money for gas because of the discrepancy. Luckily I took a picture of the vehicles gas gauge and milage. It was worked out.

james k. le

Évaluation :

Le client n'a pas laissé de commentaire.

PAUL P. le

Évaluation :

The worst customer service I’ve ever had.

JAMES W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carlos D. le

Évaluation :

Fast & efficient service at a very good price.

debra z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven R. le

Évaluation :

Le client n'a pas laissé de commentaire.

William B. le

Évaluation :

Excellent as always

Brian S. le

Évaluation :

Le client n'a pas laissé de commentaire.

WALTER B. le

Évaluation :

Reserved my truck online so the check-out time in the office was brief. Dropping off the truck was also quick & easy.

alexis s. le

Évaluation :

The price was far to high for the truck we received and the employees were mundane

richard h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard W. le

Évaluation :

The equipment did the job nicely and the staff was great. Thanks

David D. le

Évaluation :

Online says 24 hour dropoff but they do not offer it after hours.

Carrie C. le

Évaluation :

Both the rental and return were seamless and hassle free. The person who checked the truck back in was very friendly and checked me back in and got me taken care of very quickly.

Denise S. le

Évaluation :

Le client n'a pas laissé de commentaire.

charles o. le

Évaluation :

Le client n'a pas laissé de commentaire.

pingfei z. le

Évaluation :

They are not friendly. One time I return the truck to them at night. I fulled the gas. Next morning, they sent the receipt tell me the gas only half tank. I went to their office ask them what is happen, they didn't say anything refund the gas change. And I saw the gas tank.there is really only half tank. But when I return the truck fulled gas. What was happen? You can thanking. They told me they do not have video.hahaha This was long time ago. Yesterday, I rent truck from them . They said only give me 6 or 7 hours . I paid 24 hours rental fee. They only give me 6 or 7 hours . All American uhual only they can do. I rent uhual almost every week. This is my first comments . Never ever use this location. That's your best choose.

MARK R. le

Évaluation :

Rent here 2-3 times per month for many years. Phillip, Daryl, and Tay... Thank You !! Today was movement of Young Marines, Marine Corps equipment which has happened every Summer for many Years. Devil Pups since 1954 Please Google Devil Pups. com 14 to 17 yo Citizenship, Leadership Program Would be ok , If You would Comp Us occasionally Call me, Mark Ryan 949-466-8100

David K. le

Évaluation :

The staff were excellent, friendly, knowledgeable and very accommodating. I needed to wait while my hitch was installed and was offered to used their small break room behind the counter as a temporary office. Additionally they recognized that I had ordered the wrong electrical connection for my new hitch, ordered me the right part and set up a second appointment to continue the installation. Great kudoos to the staff. The facility however is little more than an old shack and gravel parking lot. I'm a return customer, as this is where I bought my last hitch, but the place hasn't improved a bit in 15 years. I've been using U-haul for close to 50 years and this is by far the most run down facility I've ever been to. Does it work??? yes, butl, I certainly wouldn't want to be there in the rain, the computer systems and credit card connections seemed to be having trouble, so it doesn't present U-haul as a contemporary company to do business with. If this is a franchise, then U-haul needs to work with the owner to update the facility.

PATRICK G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christina L. le

Évaluation :

Great service as always. Phil is great

tim g. le

Évaluation :

Make some customer seating to sit while waiting, charge phones, cold water, make phone calls. Moving is a stressful time for families and so these kind of little things make a difference for all the planning that's gotta take place.

Renee B. le

Évaluation :

don't put erinious charges Corporate offices on ny credit card. This location knew nothing about it and assured me the charge would fall off. Nothing yet??

archie R. le

Évaluation :

Great staff and equipment. Fair price.

Clayton S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kamron Z. le

Évaluation :

Thanks!

Gerald V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shinichi N. le

Évaluation :

Surprise gas fee at the end

OSHEEN C. le

Évaluation :

I was charged an additional amount to get the trailer out of the impound. The Uhaul local store mistakenly rented me the wrong trailer to the truck....the identified of the trailer was not on the contract and was not matching. I was waiting 4 hours in the Las Vegas heat and sun to get the manager to modify a letterhead to release my trailer from the tow impound. Im very displeased and would never recommend this to anyone.

Topacio V. le

Évaluation :

Le client n'a pas laissé de commentaire.

cassie s. le

Évaluation :

Staff was amazing! Super helpful and accommodating; made moving less stressful and even convenient!! Highly recommend them and thank you again!

Cindy t. le

Évaluation :

The only thing I can say about the experiences I feel like they were wrong with the gas they charge me $22 for gas first of all when I first started driving the vehicle that F was not let that line was not all the way on full it started to drop quickly below and I got charge for $22 for gas I only drove 15 miles if even that that should not have taken it down to 3/4 of a tank a gas

Kevin D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Noel R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Liz F. le

Évaluation :

Fabulous customer service. Owner and others were extremely friendly and efficient. Will rent form this location again.

Sam M. le

Évaluation :

Very quick drop off! Very nice helpful person

William D. le

Évaluation :

Shawntee and Daryl (hope I'm getting the names right) were very courteous, professional, and helpful.

Christopher L. le

Évaluation :

The on duty manager and team member were fast in greeting me, directing me where to drop off the trailer, and helping me unhitch. The checkout process was quick and painless. The team at this location made the drop off process very easy! I really appreciate their attentiveness despite being busy with multiple customers.

Max C. le

Évaluation :

Le client n'a pas laissé de commentaire.

gene j. le

Évaluation :

Le client n'a pas laissé de commentaire.

neil m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christina L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christina L. le

Évaluation :

Great service from the guys

carolton F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alain H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terrance W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven D. le

Évaluation :

Le client n'a pas laissé de commentaire.

John W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arren P. le

Évaluation :

Good experience. Quick, easy, and got a fair price after overestimating mileage.

Miguel D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jay P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregory H. le

Évaluation :

The General Manager needs to realize that he is providing a service and that customers should feel appreciated.

curtis g. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jack B. le

Évaluation :

Le client n'a pas laissé de commentaire.

carlos g. le

Évaluation :

Le client n'a pas laissé de commentaire.

HENNING S. le

Évaluation :

I got lucky and had no other customers in front of me on both pick-up and return. I was in and out under 5 minutes each time. Awesome!

Richard E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald A. le

Évaluation :

Great service!! Loyal customer!

Mark T. le

Évaluation :

The truck was provided with only 1/4 of a tank of gas which barely got me to my destination 60 miles away. Also, I was told that if I didn't fold the 5 blankets out of the dozen that we actually used that I would be charged $25 dollars. Yet, once I folded them, they were tossed onto the ground next to the truck. The first issue was an inconvenience. The second issue is inexcusable. Several of the blankets had stains and complete holes in them; yet we have to fold them upon return? Ridiculous.

Heidi A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dana W. le

Évaluation :

No suggestions, everything was great

sandy t. le

Évaluation :

There is nothing I can suggest to improve customer service. Everyone was great. Very professional, friendly and made sure I was in and out in no time flat!

Anthony P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles W. le

Évaluation :

Le client n'a pas laissé de commentaire.

todd a. le

Évaluation :

Philip was great at check-in and Shawnte was very accommodating at check-out. Will most definitely rent from this location in the near future.??

William J. le

Évaluation :

Fast and efficient.

MARTHA B. le

Évaluation :

Le client n'a pas laissé de commentaire.

mark r. le

Évaluation :

Le client n'a pas laissé de commentaire.

milton c. le

Évaluation :

Le client n'a pas laissé de commentaire.

wesley m. le

Évaluation :

No blankets per online order, no drop box for after hours drop off even though online reservation said 100% 24/7 drop off and pick up. Truck was not ready to be picked up when I got there

neil k. le

Évaluation :

Le client n'a pas laissé de commentaire.

Julie M. le

Évaluation :

Le client n'a pas laissé de commentaire.

vichnga n. le

Évaluation :

Explain to a new customer and give them a choice to choose what kind of rental? One way or local? Do not pretend and estimate by yourself to set up the rental for your customer the way you guessed! Poor customer services!!

Mark B. le

Évaluation :

The staff are friendly and attentive. The on line pre-registration makes the whole process quik and easy.

Chris W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ambrosio P. le

Évaluation :

Le client n'a pas laissé de commentaire.

chris m. le

Évaluation :

Service was great I got the truck and trailer was out with in a few minutes thanks again

Asgar A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kimberlee V. le

Évaluation :

Cody and Shawntee went over and above to help me with both my rental and return. They were very courteous, helpful and professional.

jon s. le

Évaluation :

Nothing. Everything was great.

FRANK D. le

Évaluation :

Excellent service

tanner r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gayle S. le

Évaluation :

This was an excellent experience- Such a friendly professional service attendant- maybe he is the boss! Excellent!

John Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Trevor L. le

Évaluation :

Cody, was awesome

JOHN H. le

Évaluation :

Le client n'a pas laissé de commentaire.

todd a. le

Évaluation :

Great service from pickup to drop-off! Will continue using this location for future trailer needs.

MAGDALENA B. le

Évaluation :

Everything is great. Your guy is really good!

eun l. le

Évaluation :

Cody is excellent. Great CS honest brought back my sunglasses when I was leaving. However, Philip didn't catch my sunglasses when he's blowing out the seats. Philip is not very friendly

kevin t. le

Évaluation :

Le client n'a pas laissé de commentaire.

joseph b. le

Évaluation :

Just keep on doing it right!

sandra c. le

Évaluation :

Le client n'a pas laissé de commentaire.

eric m. le

Évaluation :

Nothing, Chis is excellent!

alejandro r. le

Évaluation :

Good service

David P. le

Évaluation :

Hitch was ready for installation and took less than 15 minutes to install. Service was on-time and courteous. Would definitely recommend.

Sudheer I. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas M. le

Évaluation :

You're great!

Johnathan W. le

Évaluation :

There was no fuel in the truck. The fuel level was below the Empty indicator on the gauge. Customer service was unable to help, and I am very disappointed in uhaul. I had to pay an additional $60 to put a an additional quater tank of fuel in the truck upon returning it with no reimbursement.

Gilbert O. le

Évaluation :

Great service!

Dawn M. le

Évaluation :

Customer service was great!!!

ROBERT M. le

Évaluation :

It would take little effort to clean a cargo van cab before it is rented.. I would be embarrassed to return the truck with so much dirt in the cab. Thank goodness I was wearing old work clothes and boots.

Alireza F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ron C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darrick S. le

Évaluation :

I liked that I was able to use Mobile Pickup but the process to check out the truck seemed to take longer than it should. I think there were problems with the app and how I was taking a picture of the back of the driver's license. The app returned a white page with no indication of what the problem was. After a few attempts, I changed the picture so that there was a dark background, and then it seemed that the app liked this. Also, the online agent took ten minutes to respond during the online chat. The location and the service at the location was great!

Jennifer W. le

Évaluation :

Perfect!

Bob P. le

Évaluation :

I was squeezed in by the call center and had already been double booked twice at other locations. However this location was able to get me a truck in the allotted time despite a really short turn around. Thanks a bunch!

Mark L. le

Évaluation :

The staff here are perfect examples on how customers should be treated. Professional. Courtious. Friendly. No hidden fees and delivered with a smile.

Lou L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dave C. le

Évaluation :

Shawntee (spelling?) was very helpful and friendly checking in after a long day moving. Nothing to do with this location but UHaul, I made a reservation for 9a. I scheduled to pick up before the place opened, with the website. I get there and the van isn’t there. I called and was told it will be there at 11a. I called at 11:30 and it still wasn’t there. The uhaul rep booked another 10 miles away which was now available. I understand stuff happens but the same thing happened to my brother at another uhaul except the 2nd booking didn’t have it either.

Ernesto O. le

Évaluation :

Shawnte was so professional and friendly. I felt like family, she was so nice and helpful. She made this a wonderful and great experience. I definitely recommend this UHAUL location on Olive Ave in Lake Forest, CA. ?? (5 Stars)

Jamie P. le

Évaluation :

Quick and easy return.

Martin S. le

Évaluation :

Service good No drama or surprises

Jessica T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sego R. le

Évaluation :

Customer service is amazing. All the staff Members that helped us were amazing

Raymond J. le

Évaluation :

The person at drop off (a lady of American/African decent) could be more COURTEOUS , more helpful and more PATIENT. I thought she could explain the mileage charges, but she said she doesn’t do the math and JUST punches numbers in and gives me what I’m charged and brushes me off because another customer JUST pulled up. It’s great that U-HAUL is fast and efficient with check-in/pick-up and drop off. Now with that extra time, U-Haul could use it towards CUSTOMER service, especially at drop off.

Andrew S. le

Évaluation :

Le client n'a pas laissé de commentaire.

William B. le

Évaluation :

Very satisfied with your service. Thank you.

Frederick L. le

Évaluation :

Fast courteous service

Roxanne L. le

Évaluation :

Very friendly and helpful

Ron S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bran M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Neal H. le

Évaluation :

Great experience, friendly and efficient.

catherine c. le

Évaluation :

The men were very professional and helpful,

Dana H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ken B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tyler C. le

Évaluation :

Truck was not clean. Staff was nice but things felt like it took a long time for a simple rental

Ernest C. le

Évaluation :

Le client n'a pas laissé de commentaire.

GARRY M. le

Évaluation :

All aspects above expectation

FRED L. le

Évaluation :

SPEEDY SERVICE ON THE PICKUP AND DROP OFF.

Raymond J. le

Évaluation :

Everything was so efficient and fast that I really couldn’t think of anything at this time. So keep up the great work.

William B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Doug F. le

Évaluation :

Le client n'a pas laissé de commentaire.

francisco g. le

Évaluation :

Everything was excellent

Lisa T. le

Évaluation :

Le client n'a pas laissé de commentaire.

kim G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daryl R. le

Évaluation :

This place isn’t pretty but doesn’t matter when the service is fast and the trailers do the job.

Deborah C. le

Évaluation :

We rented a trailer from U-Haul of Lake Forest. We were very pleased to learn, and take advantage, of the fact that trailers can be returned after hours. The entire rental was smooth and cost effective.

ROBERT D. le

Évaluation :

excellent service

Joshua D. le

Évaluation :

Truck was muddy for the lot and dirty

Rich C. le

Évaluation :

We were told that we'd get 1 month free storage but such wasn't available.

Turner J. le

Évaluation :

They charged me twice and didn’t refund me the 300 dollars they owe me

Vance B. le

Évaluation :

The trailer leaked water and caused damage. The store rep said I would need to have purchased the insurance you offer in order to be made whole. That is not accurate. I sustained a loss because your trailer leaked water. You are liable for this. I did not need to purchase insurance to be made whole for the damage caused by your equipment.

rick h. le

Évaluation :

Phil went above and beyond in helping me out with my move. He offered me various cost saving options which is much appreciated.

Willie H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ryan P. le

Évaluation :

45 minute wait. Computer network constantly crashed. Truck dirty. Overall needs improvement.

Shadi K. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARK L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Minh T. le

Évaluation :

Le client n'a pas laissé de commentaire.

renee v. le

Évaluation :

Le client n'a pas laissé de commentaire.

Timothy E. le

Évaluation :

I LOVE this place! Everyone is super helpful, friendly and professional- thank you guys!

brandon b. le

Évaluation :

Nothing. It was perfect. The gentlemen helped me find the right trailer for my exact job and then hitched it to my truck for me. When I finished the job he unhitched and I was on my way. Excellent service! And I only spent $16!!

victor r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dennis F. le

Évaluation :

Thanks

Danilo M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Natasa R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mason N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Keely H. le

Évaluation :

Cody at the lake Forest ca location helped us out very quickly and was so generous, we appreciate his customer service and would recommend asking for him.

Mark B. le

Évaluation :

Staff is super friendly, you open early so people can get started, everything is automated so getting in and out is very fast! GREAT JOB!

Charles C. le

Évaluation :

There was a lot of dog hair in the van. The owner said it happens a lot. People shouldn’t put their pets in your trucks/vans. People have allergies and it is down right disgusting. The owner was very nice about it. He was great but I had to go home and wash dog hair off of all of my clothes.

tom p. le

Évaluation :

Get a new owner. This particular owner is not friendly at all. Very rude and short mannered towards customers.

JAY C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tim A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Natalie B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ris F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard B. le

Évaluation :

I pulled up and was helped Wright a way . they disconnected the tow dolly and I was out of there. It was that simple.

Damian P. le

Évaluation :

The staff was so nice and did everything to help me but their computer was crashing and not processing the check out it was really frustrating but the staff was super nice and did everything to help me. Uhaul, upgrade those computers please.

STEPHEN L. le

Évaluation :

Le client n'a pas laissé de commentaire.