Customer Reviews for U-Haul of Langhorne

4 049 évaluations

662 E Lincoln Hwy   Langhorne, PA 19047
(I-95 & Bus Rt 1)

(215) 752-8880

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(215) 752-8880

662 E Lincoln Hwy
Langhorne, PA 19047
(I-95 & Bus Rt 1)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great experience with my rental and customer service. The guy who helped me is a real asset to your team. He went above what I would expect. We bought a trailer hitch from the same guy a few weeks earlier and he was helpful and knowledgeable with both transactions. Can't speak highly enough about him wish I remembered his name.

Shane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hannah R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Great service, great experience.

Bob U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred I. 
Évaluation :
5

Everything was awesome. Great truck. Super easy in and out. Great price. A+++

Paul M. 
Évaluation :
5

Employees there are OUTSTANDING. Polite and very helpful.

Patricia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian W. 
Évaluation :
5

Very good customer service. Thanks.

Robert S. 
Évaluation :
5

Excellent staff

Jan J. 
Évaluation :
4

Major problem with reserving at one location a month in advance and being advised I will receive a call the day before confirming the details. No call was received. The PICKUP LOCATION was CHANGED. And had I NOT checked the online reservation minutes before leaving, I would've arrived at the wrong location. In addition, the location was FARTHER AWAY and ADDED EXTRA MILES to my rental resulting in a charge. At minimum, I want that refunded.

Laurence S. 
Évaluation :
5

The GM at the location was awesome and extremely helpful. Great guy.

Durlove M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
3

Truck had many issue. Staff was fine.

jamie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

Aucun

William A. 
Évaluation :
5

I rented a pick up truck and the whole experience was very easy and straightforward. The vehicle was in good condition, maybe could have used a bit of a clean inside, but nothing bad. Would definitely use this service again and recommend it.

Lisa W. 
Évaluation :
3

The over all price to rent the truck was outrageous.

Maureen C. 
Évaluation :
2

Worst employee experience picking up and returning. Two different employees who both displayed arrogance while handling my pick up and return. In the morning I said good morning and got nothing back. And in return I said thank you and got nothing back. Absolutely a disgrace.

Joel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

I was very pleased with service and how they were understanding with my 1 hour lat return ,that's important to me when in the future I need this service again ,I will definitely go back to this location.

STEPHAN A. 
Évaluation :
5

Representative there were very helpful and professional

John T C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eugene S. 
Évaluation :
3

Problems attaching trailer to ball on hitch I hinted at giving me a different trailer that was there but said the connection was okay Hole in wall of trailer

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa O. 
Évaluation :
3

This location was great for me.

Susan S. 
Évaluation :
3

All good

Todd N. 
Évaluation :
5

The staff member at pick up and drop off were extremely helpful and knowledgeable. A very pleasant rentalthanks!

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

I selected the call back option when I called into the 800 number, I did receive a call back but my phone never rang, but I did have 3 voice mails, not sure if that would have been on my end but I had 2 people call me and was able to hear the phone ring and I do not have any settings for spam calls but overall the experience in store was easy and simple, both associates that I dealt with were fantastic, and I'm sorry I don't have names but huge thank you to both of them!

Michael S. 
Évaluation :
5

The gentlemen that checked us out was great!!

Fred B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ann A. 
Évaluation :
4

Answer the phone.

Tom D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Every interaction was super professional, I will definitely recommend this location. Thank you for hiring professionals!

Sumana R. 
Évaluation :
5

The agent did a great job.

JChristian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jens R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua T. 
Évaluation :
5

My Drop off location was changed via email causing me to pay extra mileage on the truck , I wasn't sure if I could just drop it off anywhere ? Pick up and drop off was very efficient !

Timothy S. 
Évaluation :
5

I liked i will recommend everyone

Ali S. 
Évaluation :
5

Great customer service. Great experience.

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
4

One tire, unbeknownst to me was bald in one spot. When we arrived in Florida the tire had a huge bubble. We were lucky the tire did not blow. I have pictures if anyone who reads this cares.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
1

Hi I rented a truck yesterday And I realize half part of my trip I realized the truck “shake” and and saw that the truck was tendered to me with severely rutt dry tire !with major damage to side wall! this damaged tire put me in a serious danger ! When I addressed it to your rep I got no response back I trusted your services and believed that vehicles are maintain in a safe manner t mist safety concerns But obviously someone purposely mounted a bad tire on as it show” long life tread on “but with dry rutted walls and that is negligent ! Horrible I expect a response at list Thanks ***Note if needed I do have a video to support that ! If need I'll Be happy to send it future! Receipt_29803323_0.gif Sent from my iPhone

DArren G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

Friendly supportive and helpful. The site had only one person and he was handling new rentals and returns. He was also responsible for preparing trucks for pickup. At the time of my return he had 5 customers picking up either trailers or trucks plus 2 returns and he was preparing two trucks for rental. he was great and handled all professionally and speedily. He could us some additional help at that location if that was his normal morning even a second person for the morning would have made things even smother

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B. 
Évaluation :
5

Fast service and very helpful with unhooking trailer.

Pamela K. 
Évaluation :
5

I'm very happy with the experience overall - I see no need to change anything. Good job

DANIEL L. 
Évaluation :
4

Make sure to read the gas line more accurately.

Chris M. 
Évaluation :
2

I was suppose to pick up at 6 AM. Took 3 attempts to send picture of my License that would verify. Got code for box. Box was empty, no key. Had to wait for uhaul to open. After dropping off, I noticed they charged me for fuel. I had filled up myself and kept the receipt incase there was an issue. Not a great experience. Sharon Segarra 267 229-5997

Sharon S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caleb S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

The man who was working that day was amazing!!! He should get a raise!

Lauren W. 
Évaluation :
5

Courteous staff and reasonable price. Received receipt within an hour.

Cheryl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY K. 
Évaluation :
1

I would like a refund I was downgraded and had to go to a whole other location because this store closed down before they were supposed to.

Heather S. 
Évaluation :
5

After hour return was not great as your web site was down. It wouldn't allow me to up load a picture of dash. Very frustrating after long day. Employees of langhorne and customer service person were very helpful and understanding of situation.. love the langhorne store!!!

Paul G. 
Évaluation :
5

The U-Haul person that assisted me was very helpful

David N. 
Évaluation :
2

Check out person was slow and barely capable of the trailer connection.

Arthur A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN P. 
Évaluation :
5

It was a little bit difficult to understand what the charges would be. It might be Due to the fact that it is a complex purchase… There is a rental fee and minimally, an unknown a mileage fee will be added. When I returned the vehicle, I got notified of additional charges and was a bit confused. I mentioned this when prompted and an updated invoice that made more sense was emailed to me. I received the email a few days ago and my card has not yet been charged so the moderate confusion continues. There may not be a better way but it might be worth a little thought… Is there a simpler way to communicate charges? Thanks

DOMINICK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
4

Trailer was a little dirty and the app would not let me send a pic of it??

Frederick F. 
Évaluation :
5

Good attendance

Mario L. 
Évaluation :
3

The truck smelled of cigarettes and was not disclosed. My furniture and now my house smells of cigarettes. Very displeased. The receptionist was polite and explained everything ELSE properly.

ERIC B. 
Évaluation :
5

s/o

Tasos P. 
Évaluation :
5

Trailer was tired. should be replaced.

Frederick F. 
Évaluation :
4

This location was excellent, however our original location, patio and hearth on Lincoln highway Fairless hills, that we were supposed to be able to receive our vehicle from via 24/7 cell phone service was abominable. Everything was very difficult to navigate and in the end the lock box would not open to get our key, and we had to be redirected to the second location. I stated, the second location was very efficient and the equipment was great, but the major inconvenience and time that it took was really discouraging.

Tim P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVIN D. 
Évaluation :
5

Overall excellent experience. Thank you.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny K. 
Évaluation :
5

All good

TODD N. 
Évaluation :
1

Terrible customer service! Never told us that we had to put gas when we returned and then charged us a 20 fee on top of everything else. We had to wait about 45 minutes to return truck because only 1 person working and he was filling up about 15 propane tanks. Worst customer service I've ever encountered and would NEVER go back here again. They also told us in beginning that only the larger trucks were available, but when we got there there was about 5 smaller ones available.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL B. 
Évaluation :
5

nothing - it was great all around.

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

Rien

Norman H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
4

The attendant was very knowledgeable and mostly efficient.

clarence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
1

Location of pickup and return was changed with no reach out or contact with me other than an email that said “my reservation was updated”. This added an additional 25 miles and 90 minutes to what should have been a very simple and quick one hour project.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND M. 
Non les évaluations ont été soumises pour cet établissement.

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