Le client n'a pas laissé de commentaire.
Awilda M.Customer Reviews for U-Haul of Lawrence
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The attendants were absolutely wonderful people.
Peter D.everything was excellent! Store manager was wonderful. I got in and got out and he represented the company and provided great customer service.
Gary D.Make pick up process clearer
WILLIAM B.I got a small box truck and it was dusty and full of trash and the guy fail to tell me that there would be an extra charge if I didn't go online to process the truck return after drop off he said where I had to park the truck and where I had to leave the keys. So that's what I did. I returned truck 1hr before it was due but I had to pay extra because the employee fail to mention that I also had to go online to complete the return while I was still location or they would complete it in the morning for an extra charge.. It was my first time
ERICK E.The facility was very busy and cramped for dropping a trailer off. The representative was very courteous and helpful, although he was extremely busy.
MICHAEL A.The seen very well
MISAEL M.I can't believe how easy it was the second time it was to rent the cargo van,, the friendly service and workers make you feel at home and comfortable choosing them , and UHaul Broadway is my first stop always , I enjoy and like going cause of the help that is giving with out asking is amazing , again my recommendation is go to Broadway UHaul the best!!!!!!
JOSE S.Jeff was really helpful I got there around 6:55PM to rent.
ANDERSON T.It is clear this is a hard working and creative team that goes the extra mile for the customer. They were able to source all the parts needed for a hitch on my Pilot using highly sought after parts and delivered above my expectations. This is a very busy location. I would find a way to stage rental vehicles to open up the entrance and customer parking for new customers trying to access the location.
Mark T.Great customer service. Thank you!
Robert P.Service was great, but Site was small and had almost no parking. The person in charge was excellent in getting the trailer hitched and ready to go. The trailer itself was in great shape.
Douglas R.Anderson was polite, prompt and professional. There was a large crowd, Sunday morning, and he made me feel like I was the priority. Keep up the great work!
Jeffrey M.Your employee, Anderson Torres Ortega, was very kind, very helpful and knowledgeable. He is an employee that deserves praise and promotions….A good man!!
Brenda M.Excellent service from the manager Jeff, keep it up
Maria R.Jeff and crew have always been professional, courteous, and met all of my expectations!
Mark B.The interior of the building is old and dirty. The parking lot is too small for how much traffic it has. The staff is great however and everyone was super helpful.
THOMAS R.General manager very polite and helpful, grat staff. Very nice people
Henry M.We had a very positive experience at the Broadway U-Haul. Both of the gentlemen who were working were professional and helpful. The Truck was great and our return was so easy. We would use that location(actually not our closest) again!
HOLLY T.God bless them!
Jorge C.friendly, fast, and to the point in and out and this was first thing in the morning two employee and took care of us fast. in and out
Liset G.person that checked me in was very friendly and I quickly received my Van. Truck was clean and relatively new with 19k miles
Rich R.My reservation was set for a different location that I had previously selected. Upon arrival to the original and stated set location, I was told that my reservation changed (without any notice). I had to then go to this location to pick up a moving truck.
Sarah M.Find a bigger lot by now.
FRANCISCO U.This was the faster and easier rental from uhaul of Lawrence. Thanks Mike and Jeff
ANDERSON T.Great service by Anderson. He made it simple and convenient for us
James S.Keys were missing from the key chain. After loading we locked the back door but there was no key given so we had to drive back to the location. No one even acknowledged that it was their mistake. They simply said in 40 years this is the 4th time it happened and sometimes these things happen.
KARUNESH M.1 person on, phones ringing, and 4 people in front of me. Took me 40 minutes to get a truck with a reservation. The truck's side mirror kept slipping out of place and the transmission seem to be slipping. I informed the agent on return about this. Returning vehicle was seamless. If morning times are busy - then send the phones to a call center or have 2 people scheduled. My pick-up time was 10:30. I would understand a wait if it was first thing in the morning. With online reserverations you SHOULD know how customers would flow in. This is not rocket science.
James S.The rate of resulting to the last resort method of contact after one day of not returning an extended family of mine that lives hindered of miles away from me was contacted which was not warranted as a situation that was beyond my control had occurred
Oluwatomide O.Jeff was very pleasant to work with Just needs bigger lot and more room for trucks
Gerald B.Your personnel was very easy to work with, polite and helpful. Thank you for an enjoyable experience.
Jean P.The gentleman who helped me select the right tow hitch and hooked it all up for me was really helpful, friendly and professional. You should promote him.
JONATHAN T.Very kind and friendly staff and owners. A pleasure to work with such knowledgeable, dependable and helpful people.
Abraham L.There is no need for improvement I had a perfect experience. Anderson was truly great my truck was ready, clean and I had no problems at all!!!
Benjamin P.Joyce and the other person that worked at this location were great
ROBERT S.The place I was supposed to pickup the truck had to change, and then the truck I reserved didn't show up, but they did get me another just in time to be able to have the movers load it up. Everything worked out in the end, but it was a bit stressful for me. They were very pleasant and did everything they could to make it happen. Merci!
Risa G.The customer service was excellent…
YOLANDA A.The truck had a strong smell of marijuana inside and passenger mirror was broken and was held on with rape which kept moving while driving, but the truck itself was clean just had bad smell of marijuana.
Jhopse G.Good customer service provided the guy was very professional and very helpful
JUAN V.Small lot in a bad area. Le service à la clientèle était génial. Location bad, service top notch.
William Cosmo S.The man I spoke with throughout my rental was amazing!!!! Very polite, very professional.
Danielle R.Auto transporter brakes did not work well. I suspect that the surge coupler was not properly lubricated. The tie down ratchets were also not lubricated.
Russell A.Merci
Soranyilis P.There was so much paperwork that was confusing and I feel unnecessary to be able to rent a vehicle (I.e out lease that we do NOT have a cop of so bad to get one on a day that everyone was gone for the day from out office)
John D.We had an excellent experience with this UHaul location. Reserving went well, the gentleman who checked us in was helpful and courteous, and the 17 foot truck met our needs nicely. Thank you for your assistance with our move, it was most appreciated.
Jesse M.