Customer Reviews for U-Haul of Long Beach

4804 évaluations

1600 E Pacific Coast Hwy   Long Beach, CA 90806
(& Walnut)

(562) 591-7651

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(562) 591-7651

1600 E Pacific Coast Hwy
Long Beach, CA 90806
(& Walnut)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

n/a

Gordon Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

The only concern I have is the 25 $charge for cleaning.

SALINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Keep up the great work !

CHRISTINA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

A OK!

Glen H. 
Évaluation :
5

I accidently put quarter tank oil gas more than I should which cost me 30 $+ . they should have some option to credit it to the customer (Me)some money.

NOOR A. 
Évaluation :
3

Customer service , attitude of the front desk was not great. Front line staff should be more friendly and helpful. He was not customer oriented

ABRAHAM A. 
Évaluation :
1

. I had a terrible experience with Uhaul and will not return or recommend to a friend. They scheduled my reservation for the wrong day and did not take accountability. There are so many hidden fees and expenses I am unsure why they mention a 29,95 $ rate when that is not even close to what you pay when they charge you per mile and to fill up. The uhaul I was given was not even filled to the middle but they expect you to pay more than what you use. On top of that, when I talked to an employee (John) about the mistake made on my reservation he was super defensive and unhelpful I had to speak with another associate to actually get the truck because I was desperate. He also made me feel uncomfortable with his flirty remarks when I went up there earlier in the week. I am still processing the disappointment and feelings of being taken advantage of. I will make a formal complaint because no one should go through that with the amount that is paid. Uhaul should be very clear about what you are really paying for moving forward so customers don't feel ripped off.

AMARIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RA O. 
Évaluation :
5

Wonderful team and manager

GABRIELE C. 
Évaluation :
5

John was AMAZING!! So personable, friendly, and welcoming! We did a great job at making sure we had everything we needed. It's also great going to a place where the employees seem happy to be there!

JOSHUA S. 
Évaluation :
3

The guys were working really hard and trying to give great service.

DARLENE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARISA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
3

It's not the branch's fault but more the head uhaul service. The poor guys were overwhelmed during peak season.

Enrique M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aron G. 
Évaluation :
5

Friendly, helpful staff!

BARBARA O. 
Évaluation :
5

Nice employees!!!

BRENDA H. 
Évaluation :
5

The customer service was excellent and the rental was excellent Thank you very much!!!

LYNETTE S. 
Évaluation :
5

Great service

JOSE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marco C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICKA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gennaro D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES S. 
Évaluation :
5

Was very easy to pick up and return. Cargo van clean and fully operational. Staff friendly and professional. Price fair and reasonable. Thanks, Uhaul!

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA P. 
Évaluation :
4

If there is a line when checking in, move the line and close transactions faster.

Daniel C. 
Évaluation :
1

Extremely hard to work with

Eric P. 
Évaluation :
5

Made me kind of nervous dripping off after hours with no one to accept delivery. We are staying at Hilton downtown and parking couldn't accommodate.

BRETT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
4

Drop your mileage prices. I'll never use Uhaul for rentals again. Staff was excellent at the Long Beach & Oxnard location, super friendly. You should also look into paying your employees holiday pay when they work a holiday; not favorable to your employees.

LOUIS F. 
Évaluation :
5

Great experience. Was near closing time but the representatives were kind enough to accommodate us and help us out with the pick up.

MANOJ S. 
Évaluation :
5

Very helpful costumer service, ten stars - thank you for a great experience -

JENNIFER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian B. 
Évaluation :
5

I dropped off the trailer after hours so didn't go inside. The drop-off process was easy to follow.

TRUNG H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alonzo C. 
Évaluation :
5

Nice environment keep up the good work

TOMAS L. 
Évaluation :
5

I went through online checkin process but if I was not already inline I would had had to come into office get in line anyway to pick up key as it was not in the vehicle to be pick up. The only other thing I can suggest to improve is if there are multiple vehicle of the same time, offer a choice to customer. Mine only have 25K miles but it drive much weaker and gas guzzler too. :)

Minh M. 
Évaluation :
5

I can't think of anything

Lonnie B. 
Évaluation :
5

Great customer service everyone was super friendly and helpful.

Blanca C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B. 
Évaluation :
5

Everyone who helped me today was really great. Nothing to improve!

Michael P. 
Évaluation :
3

Keys were not immediately availIt was not possible to reach anyone regarding extending our rental

KACIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Nothing, I reserved my truck online and was expecting to pay a lot more than I did. John was the most helpful uhaul employee I have ever met. I have never felt more welcome and taken care of. He is a great example of knowing his products and how to take care of his customers. Thank you John for making my move easy and timely.

MARTI P. 
Évaluation :
2

The guy that checked me in added extra miles and I was overcharged 99 $. If I hadn't caught it myself I would have paid almost 100 $more! So NO I will not use this location again

DELORES S. 
Évaluation :
5

Thank you for providing us with the equipment to help us move across the country!

TANYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMEELLA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reza H. 
Évaluation :
2

Gas tank had less than 1/2 filled when checked out. Spent a total of 7 $+ charged another 11 $and only drove 17 miles.

Danilo F. 
Évaluation :
5

Chairs for waiting costumer and binding machine for for water,sodas and etc.

RAUL P. 
Évaluation :
5

Thank you for providing the equipment to help us move across the country!

TANYA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHEILA B. 
Évaluation :
4

I would give excellent on location but it is a bit crowded. You did not ask for a rating on personnel but I like to complement the young lady who handled my rental and return. your employees are top notch.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TE U. 
Évaluation :
5

The 3 employees (2 guys and one female) that were working 6/26/21 were very helpful and had great customer service. Thank you guys!

ALEXIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE M. 
Évaluation :
5

Sean, the manager, was amazing. He's a very calm and chill dude, and more importantly, extremely helpful. I would hire Sean to work for or with me.

ROBERT C. 
Évaluation :
5

Personnel were exceptionally helpful and friendly. Great staff here.

BRANDON W. 
Évaluation :
1

I believe that you need to add a step to your hook up ! They should always check to see if the pin is in the hitch! Someone must have stolen mine and when the worker from Uhaul double checked and took a pic I assumed everything was hooked up! Two blocks after leaving the trailer fell off! Thank god I wasn't on a major street and now one was hurt! I had no idea that someone stole my pin out of my hitch! But again, the Uhaul employee that hooked me, should've double checked that, for everyone's safety and the equipment's safety!!!

CARYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry M. 
Évaluation :
5

Everyone that helped me was very polite and through.

Elizabeth B. 
Évaluation :
2

there is no place to park your car. You drive in and you are stuck. lovely people but slow check in

KETTY C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALEJANDRA F. 
Évaluation :
5

Love the customer service I got he took time and explained everything to me .

EDWARD T. 
Évaluation :
4

Customer service could improve. Delayed with rental, due to only one staff, cash not available to purschase gloves. OverLl staff were very nice

ANGELA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
5

Shaila and William, as well as everyone who helped me on 06/19/21 were very professional and friendly.

CHARLES H. 
Évaluation :
5

Super fast and friendly service, the guys were super nice and fast to get me in and out, this is like 3rd time I rent from you and definitely recommend it

OSCAR C. 
Évaluation :
5

The man behind the counter gave excellent customer service he went above and beyondThe man behind the counter gave excellent customer service he went above and beyond

Laura M. 
Évaluation :
3

Have employees exhibit a sense of urgency. People are picking up trucks and sometimes have movers scheduled. Long wait times can cut into loading times and customer happiness.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hannah S. 
Évaluation :
5

Fast and friendly service. Keep up the good work!

Roberta F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE S. 
Évaluation :
5

manager and staff very professional, great experience.

Peter K. 
Évaluation :
5

Thank you! Great team! Took care of business when I picked up and when returned.

Shawn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl H. 
Évaluation :
5

My first impression was the location was under staffed but with hard work, prioritizing and being very efficient the team of two made it work there both on pickup and return visits. A friendly and courteous team.

Steven H. 
Évaluation :
5

John Colson at the 1600 Pacific Coast Highway Long Beach location was great and should be given a promotion, he was very courteous and showed a level of professionialism not seen very often.

Anthony V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
2

Have the vehicle properly inspected before sending it on a 1 way. Tire pressure sensor on right front wheel was giving an error code and was filled to 97 psi all others had about 80. Oil wasn't changed and gave a 0 %life on oil code Also license plate light was out causing me to get pulled over. I haven't been contacted by any u-haul. My 16 hr drive turned into a 48 hour trip.

John V. 
Évaluation :
5

Everything was just fine, no comment required regarding improvements. Merci.

MICHAEL R. 
Évaluation :
3

the truck was not ready when I picked up and there was no answer when trying to contact them at the end of the day. Spending over an hour on hold with multiple calls is the last thing I want to do while trying to move all of my belongings.

BRIAN G. 
Évaluation :
5

The Uhaul representatives at the 1600 Pacific Coast Highway, Long Beach, California location are exceptional when it comes to customer appreciation! Thank you Andrew! I will recommend Uhaul to all of my friends!

debra E. 
Évaluation :
4

Shaun Harvey was very professional and the customer service was excellent. I would highly recommend this location to others.

LANCE H. 
Évaluation :
5

Excellent service and no problems with the vehicle. Friendly and efficient service!! Great job !

Morgan L. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page