Customer Reviews for U-Haul of Malden-Route 60

2 672 évaluations

420 Eastern Ave   Malden, MA 02148
(Formerly known as Hostess Building)

(781) 399-4362

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(781) 399-4362

420 Eastern Ave
Malden, MA 02148
(Formerly known as Hostess Building)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

The gentleman who took care of me was one of the nicest, most professional people I have ever dealt with. Outstanding experience and he knew your system too to bottom!

KEVIN K. 
Évaluation :
5

Uhaul is the best. Always smooth easy and professional. One of the best companies that I do business with. Every experience gets better with time. Went to one location and they didn't have the truck I wanted. They found me a truck at another location. The greatest service. Thank you Uhaul again.

ALONZO M. 
Évaluation :
3

Provide more information on the delivery schedule of the U-Boxes.

Eleni K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonardo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIANNE D. 
Évaluation :
5

The customer service gentleman was awesome when I returned the vehicle!!! So for wall the customer service people have been wonderful!!

Ann Marie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony T. 
Évaluation :
1

The truck is disgusting! I told the employee this when I dropped it off and he didn't care. I will never rent from this location again!

ARIELLA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ONDER D. 
Évaluation :
5

Excellent worker explain everything about the truck very friendly thank you for service 👏🏾👏🏾👏🏾

Rafael D. 
Évaluation :
5

Excellent customer service

Victor L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jefferson L. 
Évaluation :
3

When I dropped off the truck during regular business hours, there was only one employee at the site with 3 trucks lined up to be returned. I was just told briefly a receipt would be mailed to me and I did not even have room to leave with my own car because the trucks were parked behind my parking spot of my own car.

Livia C. 
Évaluation :
5

Very professional service

Frank B. 
Évaluation :
5

Always great energy at the store!!!

Carl T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Domingo P. 
Évaluation :
1

First truck was filthy. Had to go in and was given a second van that was cleaned, But this fan on the way down I had issues I had to call U-Haul roadside service, I requested a second vehicle was not honored with that, so Road side tried to fix as much as they could told me they were fairly certain it was safe to drive home, As did the manager and he said he would take care of me when I got back. He was not there the other manager didn't know about it he called him he did give me a credit but all in all it was just a horrendous experience, I was uncomfortable driving home due to the engine alarms that were going off and I feel like I was treated without respect to my fears. I stopped at another U-Haul in Bridgewater when I arrived with the messages of engine and he also said that I should probably not drive it back to Boston, the roadside assistance gentleman did everything he could he went over and above even offered to drive home with me to Boston so that if I broke down all I wanted was them to deliver me a new van and that request was not allowed.First question I was given by the manager was oh I'm glad you made it back safely how confident is that. Even with the credit I will not be back you've lost a customer

Mary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin L. 
Évaluation :
5

Employee was extremely knowledgeable and very helpful. Pleasant Experience

Karin F. 
Évaluation :
3

The prices told on the reservation were different from what was charged initially on the day I rented the trucks.

Trevor F. 
Évaluation :
2

My reservation was for 11:30am. I arrived at the location at 11:30am, waited in line until 12:00pm, then when finally getting up to the desk was told my reservation was cancelled because it was more than 15 minutes late. I was at the location…standing in line…for 30 minutes…passing the 15 minute pick-up window, due to the line, I was in the store waiting and waiting. Now the pickup process took even LONGER than expected because my vehicle was not available. This experience cut 1 hour out of my moving time and was a huge frustration and loss of valuable time.

Justin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon G. 
Évaluation :
5

Fantastic Customer Services

Nelida G. 
Évaluation :
4

all good the staff and Mr Baker in peticular very helpful setting up my hitch

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EstelleLaure O. 
Évaluation :
5

Perfect service

PIERRE J. 
Évaluation :
5

Nice

GILCIMAR D. 
Évaluation :
4

Not much! Nico and Andrew were great!

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

endeklu G. 
Évaluation :
3

We initially had a 24/7 reservation at Vins Auto Service, Revere, MA for a 6:30AM truck pickup. When we arrived and tried to check out, the Uhaul app/website said that I have to wait until 9AM for the shop to open for a hand delivery. I had a confirmed pickup at 6:30AM via email and I could not. I lost a lot of time trying to reschedule and could not meet my movers on time which caused me to lose more money on that front. The truck we picked up in Malden was very stinky - it was almost nauseating. The dropoff instruction was also very confusing. After I finished dropping off the truck on the app, some type of instruction for dropping off the key showed up for ONE SECOND. Eventually found the keydropoff box, but would have helped if we got this instruction at the checkin and checkout, or on the key ring, instead of the instruction being plastered on a random wall area at the uhaul location.

DorHyun J. 
Évaluation :
5

Store manager was awesome and super helpful.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Professionalism at it's best. There is no need to try others satisfaction guaranteed at this location.

TROY K. 
Évaluation :
5

Courteous service

Thomas H. 
Évaluation :
5

My experience was smooth and the people who helped me were accommodating. Merci

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adilson C. 
Évaluation :
3

Have sine in the office so that customers won't have to wait for pickups and return of equipment.

WAYNE G. 
Évaluation :
5

I experienced excellent customer service. I will return to this location for all my storage and moving needs in the future.

troy K. 
Évaluation :
5

I really appreciated your service. It was awesome. Dealing with both sides of the move was cohesive and easy to deal with. I think it's because I was talking to the workers and not a salesman. Every part of the experience exceeded my expectations. Thank you for your service and your network of UHaul specialists throughout the country.

jim A. 
Évaluation :
1

They charged me more for the amount of mileage, I proved it through filming, they said 3 times that they would return the money to me and they did not return it to me,

NIKSONWENDER D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shirley H. 
Évaluation :
3

The truck we were given struggled to run. There were two staff members working when I went in to pick up the reservation. The process took over an hour, and one of the staff members (a younger man who did not wait on me) was extremely rude to every customer I watched him interact with.

BLAKELY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabiana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fatima P. 
Évaluation :
5

There are three Uhauls in Malden. I only go to this branch. These guys rock!!!! So helpful and informative. Always pleasant and professional !

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren R. 
Évaluation :
1

The truck we were promised was broken and would not start, the replacement truck had no gas. We were told that we wold be reimbursed any left over gas at the rate or $5 per gallon. We filled the truck, returned it with a half tank, when we asked about the reimbursement everyone at U-haul agreed that that was protocol but U-haul has refused to reimburse us a half a tank of gas. U-haul's business practices are criminal and unprofessional, I would encourage anyone I know to work hard to find another vendor.

Jesse D. 
Évaluation :
5

Yes I went to Saugus U-Haul to rent an auto transport trailer to haul my sons car. Saugus booked a reservation at U-Haul in Malden to pick up Sunday morning what coordination between the two U-Haul‘s Saugus in Malden thank you to both parties I appreciate all you have done

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Masseye D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Nothing. Staff was efficient and courteous. Check in/out was fast. No issues.

Matthew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YASSINE Y. 
Évaluation :
5

Very easy and great customer service

Jesse B. 
Évaluation :
4

The associates who serviced me were very professional and friendly.

jacques D. 
Évaluation :
5

The manager on site , Was very pleasant and answered all of my questions with a smile. It's refreshing to see the level of care he provided. Merci.

IMRAN S. 
Évaluation :
5

smooth trnsaction.

DAVID S. 
Évaluation :
2

Many of the people I talked to did not know anything and I also feel that a lot of information you as UHaul should have , like for ejeMplo if I have a Ubox , before booking it make the warning if you already have the permits from the city to put on the street your box , I knew because the dispatcher told me because he had to call me because it snowed the day of my delivery , otherwise I would have had problems , many things they have to improve ... at the warehouse in Malden MA they could not find my box because the employee did not mark it correctly .

Juan M. 
Évaluation :
4

The self-service experience was awful. I tried doing the 24/7 truck rental through my phone and it asked me for a ridiculous amount of information to verify (alternate contacts, rental lease, employer information, passport???). It was easier for me to just go inside and have a sales rep help me. Then, when I returned a the vehicle after hours, I had to upload a ton of pictures and submit a bunch of information, which took way too long to be convenient. This experience should be streamlined tremendously.

MICHAEL S. 
Évaluation :
5

excellent service in and out, manager and staff very professional./thanks

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas R. 
Évaluation :
5

Nico, Chris, and Andrew were great!

John L. 
Évaluation :
5

had to wait to long for snow removal off the rental,gave two day notice when I needed the rental, they could of garage the rental for early morning pickup for customers the night before, beware of weather conditions

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER C. 
Évaluation :
3

The truck reeks of cigarette smoke, and there were ashes in the door pocket! There was almost no gas in it. The passenger side mirrors were flapping. The truck was blocked in at the back of the lot and I had to ask for help to get the one in front of it moved. Do the opposite of whatever happened to make my experiences possible.

Jeffrey F. 
Évaluation :
5

Make sure windows are clean

TAMMIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal S. 
Évaluation :
2

Everything was great upon pickup. I believe it was Nico amd Chris in the office they were amazing !! We were even able to downsize with no issue. When we returned the vehicle, I was told we went 244 miles which obviously was not accurate, then he said we went 24 miles .. still not accurate. We went 19. Then we put gas in the vehicle. Chris was AWESOME told my husband to take a picture before he drove off of the gas so he knew where it needed to be filled to. So it was filled to that point but according to the guy we returned it to we were being charged for gas. Again pickup was amazing, drop off not so much.

Janet R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mutsumi K. 
Évaluation :
2

So I rent a truck mostly every week never had a problem with the Malden location on Eastern ave. So Chris Rogers was a big help he told me that that the gas gauge was wrong is supposed to be be a quarter of a tank and it's a 5/8 on the paperwork so he wrote a note in the system when I went to drop it off the kid Shy did not read the note that Chris left in the system.. So they charged me over $70 for gas For no reason I feel like Shy should really go back to school and learn how to read since he does not want to read that read the note that Chris left on my paperwork.. Instead he gave me Chris's phone number and I feel like that wasn't appropriate you should never give out a CO worker's information nation so I feel like Shy should get recommended for this because he doesn't know how to do his job the right way

TRACIE D. 
Évaluation :
5

Hands down to Andrew! He was totally helpful with my last minute reservation!

Darren R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren R. 
Évaluation :
2

Staff properly. I waited 45 minutes and had to go to a second location because my truck was gone. Key drop was hard to find.

JESSICA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham T. 
Évaluation :
3

Not all the equipment we included in our order was at the location. Also, the location was understaffed, resulting in a long wait time to get my key even though I checked in on mobile.

Hannah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

great staff!! always helpful and accommodating!! great location!!

Barbara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rania E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASSIR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEBLADIMIR Z. 
Évaluation :
3

Service manager was very nice, attentive and helpful. There were not any furniture dollies available. When I received the fill bill, the $7 amount for the furniture dolly was not removed from my bill and the discounted mileage rate ($0,89) was never applied.

Gary G. 
Évaluation :
5

The adendent in morning a afternoon is very friendly the truck is not good smell inside the cabine

Alberto C. 
Évaluation :
5

Excellent service all around. The staff was super friendly and helpful.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

excellent staff and management!

Barbara M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEMETRIIS S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Francisco S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Poulami D. 
Évaluation :
5

Excellent service à la clientèle

Nassir A. 
Évaluation :
5

With the rush of Greater Boston move-in during the week of September 1st, this location and staff really provided as much of a helpful and stress-handling environment as possible. Glad I rented here.

Francisco O.  |  Expérience générale 
Évaluation :
2

The clerk on duty seems helpful.

Lisa H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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