Customer Reviews for U-Haul of Mid City

6672 évaluations

415 W 2100 S   Salt Lake City, UT 84115
(Off I-15 Across from Home Depot)

(801) 487-6231

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(801) 487-6231

415 W 2100 S
Salt Lake City, UT 84115
(Off I-15 Across from Home Depot)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very friendly staff. They went out of their way to help make sure everything was ready to go and made my experience excellent

Frank G. 
Évaluation :
2

We called to see if we could return the trailer 3 days early. We were told yes and that they would be closing in 15 minutes. We arrived before close to a locked door and open sign off. We called from outside and the woman who answered the phone said they were inside the store,but closing. When I confirmed “you are inside and your store is still supposed to be open,but you won't check in my trailer I just called about and confirmed we were on our way?” She confirmed that was correct. We had some trouble checking it in through the website and were still outside long enough to see her run to her car and drive off. We did confirm through hand signals that the trailer was parked in a place that was ok to leave it. I wonder how often employees deny service during business hours?

Sarah F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yuan J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah W. 
Évaluation :
1

If the odometer reading on the paperwork is incorrect and you ask us to take a picture proving that it is incorrect but then you continue to charge for the incorrect rate that is not what I would consider professional or a good business practice. There is no way that I drove 60 miles in the time I had the vehicle however that's what I was charged for.

Sean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Don't lose Deavion -- he was the absolute BEST! Very polite, professional and personable. I will always use this location when I need to rent.

Richard M. 
Évaluation :
5

AC did not work 101° today staff was excellent

Kent T. 
Évaluation :
1

Had to wait 2 hours to talk to customer service, van couldn't be picked up on the app. completely ruined our moving plans.

NICHOLAS H. 
Évaluation :
2

Hard to get to . No where to park while going in to get it.

Jaymi K. 
Évaluation :
4

Good service

Steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
4

The on-line reservation was less than satisfactory. I selected Bountiful, Utah as the pick-up location. When I confirmed all of the information and paid for the rental I was disapponted to learn that the pick-up location was in Salt Lake City on State Street. When I called the morning of the pick-up I was informed that the pick-up location had been changed to 2100 South in Salt Lake City. No es bueno!

Walter B. 
Évaluation :
4

Vehicle needs alignment of the steering and add more staffs in Mid City UT

Jan-Erik P. 
Évaluation :
5

I got confused with the charge and the receipt U-hail provided. The receipt has very little information on what was charged. An itemized bill should be provided to the client 1. truck charges 19.99, 29,99 etc... 2. Cost per mile 3. taxes 4.etc...

Andre D. 
Évaluation :
4

Get more help. The personal are as helpful as they can be but are extremely busy and there was a long line of people waiting in line.

Lyle C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexi H. 
Évaluation :
1

The customer service was quite poor, perhaps they were very short staffed I hope. Renting the truck was an awful experience as the AC did not work properly and would shit off and blow hot air while it was 98 degrees outside.

CLAIR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Madison H. 
Évaluation :
5

The gentleman who checked me in was great. The other lady at the counter was also very professional as I listened to her helping another customer. I ABSOLUTELY will be back

Matthew J. 
Évaluation :
3

It's not anyone's fault but it took awhile to get my truck burning guess I could have checked in online. Merci

Alberto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teddie B. 
Évaluation :
5

The staff was helpful in getting the trailer resized for what I bought when we were unexpectedly downsized.

Blake C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonardo B. 
Évaluation :
3

The truck that I rent totally unsafe to drive. The alignment was way off, also the it was dirty with damage prior damage on front bumper which it scrach the tire when taking a turn.

Jose F. 
Évaluation :
5

Very friendly and attentive staff

Jamie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B. 
Évaluation :
5

Speedy checkout, friendly staff.

CARLA Z. 
Évaluation :
3

I haven't used U Haul in 20 years because those many years ago, they didn't have equipment when I reserved it. But I thought, I'd try them again - with exactly the same result. I'll never use U Haul again. And I'll tell all my friends and relatives to avoid U Haul.

Rick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

The young man who handle my return had a big smile, nice personality and we did not get any hassle. That means so much to a consumer.

David R. 
Évaluation :
5

I was very disappointed with Uhaul in that I was about to board a flight to Utah to pick up the rental I booked over a month ago. They informed me they did not have a truck for me. I had to take a larger truck, causing me to incur far more fuel costs.

Tara S. 
Évaluation :
2

They didn't have the blankets and roller that I paid for and waited 15 minutes for help from one of the guys from the shop. The lady that I initially dealt with showed little interest in her job. The service returning was excellent and the man that helped did an above and beyond job unfortunately the truck pickup experience made the experience harder than it had to be.

Elliott M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Myken S. 
Évaluation :
1

This was the worst service .i never recommend this location

Marcelo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takara B. 
Évaluation :
1

Kind of a dick move charging me an after hours fee when I used the app for check in and drove it all the way back from my original destination of Grantsville

Chad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alatini M. 
Évaluation :
5

Keep doing what you doing

Aroldo O. 
Évaluation :
3

Website is not user friendly at all. It makes you create a new password every time you log in and it threatens to not refund you because you can't get online to take their survey about a horrible experience!

ALEXANDRA C. 
Évaluation :
5

The team was excellent. Making sure the trailer was hitched safely, answered questions, and showed me how to lock the trailer to the car so it couldn't be stolen.

Jeffrey P. 
Évaluation :
1

This is only my recent experience. I returned the equipment and told I was good to go. The equipment was never checked in, I was called 9 days later and left a voicemail asking where the equipment was. I called back the number, went to the national call center and waited 30 minutes. The representative at the call center said she didn't know the reason for the call and would put me in touch with customer service. All she did was send me back into the hold queue for 30 minutes. After which I was hung up on. I finally drove to the location yesterday showed them I had a picture of me returning the equipment and the problem was fixed.

jake D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

The gentleman that helped me was personable and knew the inventory well.

SCOTT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akil N. 
Évaluation :
3

Employees were badmouthing customers with the GM at the registers. 'Couldnt wait to go eat so we can get away from idiot customers'. No one was friendly or even smiled. No one wore masks. The couple in front of me were told that their reservation was not available. When the couple asked if an employee could call around to see if one was available elsewhere the employee said no. After the no explaination check out I recieved every employee and GM went on a smoke break. They sat right out front on a rental truck tailgate. I didnt feel confortable asking any questions or double checking anything about the rental. I will not be using this location again.

Mindy H. 
Évaluation :
5

An incredible team was onsite Saturday. The general manager had me ready to go within minutes of opening and when we returned the car tow in the afternoon we were immediately assisted with detaching the tow. Best rental experience I've ever had. Merci.

Anders L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Paige, at U-Haul of Mid City, was especially courteous and helpful.

Mark T. 
Évaluation :
5

Very good

Daniel G. 
Évaluation :
5

No comments. Friendly personnel. Knew what they were doing.

John C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vishal S. 
Évaluation :
4

It was fine. Nothing really bad, nothing really great. The truck was a bit difficult to drive because the alignment seemed to be really off. It wanted to pull one way the whole time.

Tanner H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kathryn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy E. 
Évaluation :
5

Really nice car, and I have rent it very easyily.

YIFAN Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BONNIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale K. 
Évaluation :
1

I rented a trailer and got double charged when I kept it for less than 24 hours. I can't get anyone to fix this issue, your customer service representative was not helpful and could not be reasoned with. I am very upset. It's not about the money, it's the principal and doing what is right! No one seems to care about that. I even went to the location to check on this and I was going to get a call back from the manager since employees could not fix the issue which they agreed was done incorrectly but no contact yet.

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawson B. 
Évaluation :
5

everyone was so nice, I enjoyed talking with each person I had the opportunity of talking with. Jerry, the yard man was so nice and fun from the pickup time, and then when I dropped it off.

Melvin M. 
Évaluation :
5

THE MGR.WAS GREAT HE DID EVERYTHING TO SEE I WAS TAKEN CARE OF..AND I WILL GO BACK TO THIS LOCATION AND SEE HIM FOR MY NEXT RENTAL..THIS MAN NEEDS A RAISE B J MAKARY

John M. 
Évaluation :
5

Kudos to the young woman, Paige Wiseman, who assisted me. She was friendly, knowledgable and even helped load the rental pads into my vehicle. She obviously is well versed with not only the local operations, but also helped in finding a drop off site. Improvement to the phone system needs to be made. Any call goes to the national center where one may wait 20 minutes to an hour. Not great customer service

Janice J. 
Évaluation :
3

DONT total my car with a dolly next time

Victoria B. 
Évaluation :
2

Cleanliness should not be the only focus in your survey. Customer service was fair and my experience was totally inefficient with disorganized staff who lost keys to a vehicle that was blocking another only to learn the keys were in one of the guys' back pocket. The first truck I was given had the driver seat so far back I could'nt reach the gas or break and the seat adjustment was broken. I got another truck abs it smelled like cigarettes which was awful. The price of 19,99 $ per day sounds great but 1 $for every mile adds up quick. Knew it was too good to be true!

ANDREA S. 
Évaluation :
5

At the moment you only need an extra hand to help but for me everything was fine is not my firsts at the same location thank you‼️ I left the key in the box yesterday at 7:38 pm

Myrna E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jesse P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jared L. 
Évaluation :
3

The little white girl was rude and made some unnecessary comments she told me I if don't return the truck back on time she was going to report it stolen

TraVon P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paige S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER B. 
Évaluation :
5

Excellent location . Great customer Services.

Marco G. 
Évaluation :
5

All employees were very helpful and friendly.

Bryan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL LANE H. 
Évaluation :
5

The air condition was good.

Abdulalaziz A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
1

Two of the three employees I worked with (indoors) were not wearing masks. With it being such a small and busy store, employees should be required to wear masks considering the global pandemic we're in. Also, I was not informed that I would be charged an extra fee for dropping off the trailer early and charged for moving blankets that I did not use. Overall a disappointing experience. I will find an alternative in the future as I am not comfortable with the disregard of customer safety and experience.

Johnathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
2

It took me an hour to return my trailer. It was after store hours so I used the website to return. When I tried to confirm my location with the website it was unable to verify I was at the right location. I turned on location services and was still unable. After 30 minutes I had to call a friend and make them drive to my location so I could complete my check in. It was infuriating and a huge waste of my time. There needs to be some other option to verify location in the event that this happens.

Mathew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shonta T. 
Évaluation :
5

Very professional staff, they set everything up and took it all down. Easiest rental ever.

John T. 
Évaluation :
1

I had been in the store the day before I was to pick up my moving truck. I confirmed the date and time. When I showed up to pick up the truck, it was not available. I was told there was nothing that could be done. Finally someone called the manager (who was on vacation), then told I could either pay for a 1 day rental (that has a mileage charge) or be given a 50 $*sorry we can't help/don't care* certificate.

Charlotte K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Friendly service, helpful, quick kand easy. Clearer return instructions when renting would have been helpful.

Christopher S. 
Non reviews have been submitted for this location.

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