Évaluations des clients U-Haul of Minneapolis

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Minneapolis

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

JUSTIN F.
Évaluation :

Team here was wonderful. I was very stressed out with getting my car off the tow dolly and they were there to help. Thank you!

nathaniel G.
Évaluation :

Le client n'a pas laissé de commentaire.

robert S.
Évaluation :

Le client n'a pas laissé de commentaire.

KATHERINE L.
Évaluation :

Le client n'a pas laissé de commentaire.

LAUREEN L.
Évaluation :

We book the truck two blocks from where we're moving in Apple Valley a few hours later received a call that that was not available and that we would have to go to Minneapolis. Well I appreciate all the work that these people did to find us a vehicle it was one of the most stressful times of my entire move was booking this truck. Everything else went well and the service people in the Minneapolis office were great just wish we would not have had to drive and a half an hour out of our way to get that truck or to return it.

Kelley O.
Évaluation :

Le client n'a pas laissé de commentaire.

John L.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward W.
Évaluation :

Only problem that I experienced was that the gas gage need to be repaired, I was told by the representative at location to put fuel back to where it was ;couldn't do that because after I put in $30 the gas didn't move and after I drove for about 2 miles it started to move,I do believe that I should be reimbursed 1/2 that amount , i do have my receipt.

YOSHIJI K.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTHIAS L.
Évaluation :

Truck had a leaking tire and they said this is the only truck we can give you-we loaded it and made it 12 miles, had to put more air in the tire and drove another 10 miles and had to call for roadside assistance that delayed our 6 hour trip an additional 2 hours-very unsatisfied customer

JAYME J.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen M.
Évaluation :

Le client n'a pas laissé de commentaire.

Alyson Z.
Évaluation :

Great customer service!!!

Ali A.
Évaluation :

Find bigger spot. Too congested, I found it was hard to return the truck or even get in there.

ROBERT O.
Évaluation :

Le client n'a pas laissé de commentaire.

Levi S.
Évaluation :

Le client n'a pas laissé de commentaire.

Amy C.
Évaluation :

The woman who called me to see when i was going to return the trailer was extremely arguementive and rude. Her supervisor was no better. I will not be renting from uhaul AGAIN.

Mari J.
Évaluation :

Le client n'a pas laissé de commentaire.

Dana T.
Évaluation :

It seemed understaffed. I was unclear how to get service, and who might help me. Once I found someone, he was very helpful

Edward K.
Évaluation :

Workers there are great, everything went smoothly

Neil S.
Évaluation :

The associate who assisted me at this location was very helpful.

Nicholas M.
Évaluation :

Aside from the truck rental experience, I also purchased all my moving boxes (sturdy) and some other essentials from this location. Great, friendly service experience!

Nicholas P.
Évaluation :

Le client n'a pas laissé de commentaire.

charles H.
Évaluation :

Great service job well done I'll be back for sure thanks again

Jose G.
Évaluation :

I have used this location half a dozen times, always great!

Mohammad K.
Évaluation :

Le client n'a pas laissé de commentaire.

Kurt G.
Évaluation :

Le client n'a pas laissé de commentaire.

juan G.
Évaluation :

The truck was dirty. The say as full gas tank but it wasn't For mistake I return won't full tank and you don't hett to refund. The truck didn't had the gas cap

Samantha W.
Évaluation :

WOST Experience ever was not a full 24 hours rental rental came dirty it was supposed to be dropped at a different location but was wrote in at the same location which was incorrect or when I had called corporate customer service they informed me that I was incorrect and I had to drop it off at the same location and pay a drop fee or else and be more than what I was supposed to be no one was helpful no one was being polite I am very disgusted by the customer service that I had received I will never ever use the location I have been receiving customer service from ever again I would like a call From corporate office from someone very high up to make a high complaints

DAVID M.
Évaluation :

This is a busy location and at a busy intersection and we were not able to leave our personal vehicle in the parking lot while using a cargo van for two hours, but the cargo van was pretty new and the staff member who assisted us was efficient in doing so.

PATRICK D.
Évaluation :

Fantastic service, so grateful for everyone's help from U Haul in making our otherwise stressful move easy.

Jed K.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrea S.
Évaluation :

The amount of the truck is still on HOLD even tho i paid by another credit card.

Mike J.
Évaluation :

Friendly staff. I was able to check in and get on the road in minutes.

ABDIRASHID I.
Évaluation :

Good customer service

Lisa G.
Évaluation :

Le client n'a pas laissé de commentaire.

stuart H.
Évaluation :

Staff were great, truck needs retiring.

Miriam W.
Évaluation :

for customer service/check in experience

Brenda N.
Évaluation :

Show customer where things are blinkers and wind shield wipers. I was quoted for 1 week I only had the truck 2 days . It would be nice to get some of that money back.

Tammy N.
Évaluation :

The equipment was clean, but we turned around after driving 10 miles when we noticed the "check engine" light was on. We pulled off the highway to a nearby Uhaul and called and they said they knew it was on. We would have appreciated knowing this so we didn't add additional miles to the vehicle (and concerns). Also the check in on the app didn't work as far as the location finder even though this was on on our phone.

Graham L.
Évaluation :

Not a clear area to leave uhaul.

Jocelyn G.
Évaluation :

Le client n'a pas laissé de commentaire.

james M.
Évaluation :

The mileage on rental van was 20 miles more and had 1/4 tank gas less. during online check in i uploaded a picture showing this and even flagged down a person who manually entered the difference in the computer before i left. then after return i still was charged 20 extra miles that i never used - i blame the online system but also the local staff for not checking in the vehicle properly from the last guest and charging me for the difference - especially after i reported it - please contact me with 20 mile refund and credit or voucher to incentivize me to ever use uhaul again and not go to budget - thank you

joseph S.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen B.
Évaluation :

Le client n'a pas laissé de commentaire.

Kate H.
Évaluation :

I ordered ahead online. Such a simple, convenient process. Took me less than 5 minutes to pick it up and 2 seconds to drop it off. So inexpensive and convenient.

Steve M.
Évaluation :

Truck was supposed to be full when I picked it up, but it wasn't. I put $75 worth of gas into it for a 50-mile trip. People at the store were mostly helpful, but manager claimed he could only reimburse $50. Be sure you check the tank when you first get in!!

Stephen C.
Évaluation :

Great experience and enjoyed learning how to use the app. The staff was very professional, kind and helpful and made our moving experience fun. Thanks for the great work!

CRAIG R.
Évaluation :

Le client n'a pas laissé de commentaire.

Cory M.
Évaluation :

Le client n'a pas laissé de commentaire.

Terry S.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve K.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel K.
Évaluation :

Le client n'a pas laissé de commentaire.

Cara H.
Évaluation :

Great experience

elana N.
Évaluation :

Very organized with the small space they own, we were able to park the dolly and catch the plane on time. Thank you. I wish they would have a larger space if they can acquire. It's a convenient place near the airport.

See X.
Évaluation :

Le client n'a pas laissé de commentaire.

Sarah E.
Évaluation :

Le client n'a pas laissé de commentaire.

Markus S.
Évaluation :

I was charged 87.15 but my final end bill states that 84.55$ any help in the matter would be greatly appreciated

Panra X.
Évaluation :

Next time make sure if a customer request a dolly it's in the truck. Because I request a dolly and when I noticed it wasn't there I went back to get the dolly the store was close. I shouldn't be going back when everything should be in the truck

Nicholas M.
Évaluation :

Le client n'a pas laissé de commentaire.

Lynn T.
Évaluation :

Don't give trucks that have been reserved in advance to someone else.

Brian B.
Évaluation :

One guy working on the last day of the month is ridiculous. More labor is needed.

Paul B.
Évaluation :

Le client n'a pas laissé de commentaire.

ANITA CHRISTINE R.
Évaluation :

Le client n'a pas laissé de commentaire.

GUILLERMO R.
Évaluation :

You should check the odometers and make sure that you write down the right number down because When I rented the Van, It had the wrong number of miles on the contract copy that was handed to me and I was charged for 22 miles instead of the 7 miles that I actually drove. Also, your customer service needs work. Thank you.

SOFIA G.
Évaluation :

The person who helped me when I checked in took a personal call during my checkin... that wasn't great.

duane J.
Évaluation :

Le client n'a pas laissé de commentaire.

CONSUELO A.
Évaluation :

Le client n'a pas laissé de commentaire.

fuda M.
Évaluation :

Best customer service

Bruce V.
Évaluation :

The guy checking me out when I arrived was more interested in his phone than processing my paperwork, and he was quite uninterested in providing me information about the terms of the rental.

Haleigh Z.
Évaluation :

The 24/7 return option did not work on my phone. I ended up having to call my partner to come to the UHaul site so that I could use his phone.

Ryan A.
Évaluation :

Le client n'a pas laissé de commentaire.

Michaela M.
Évaluation :

This is honestly my favorite U-Haul location in the cities. The employees are the best!! Every time I come, they're so friendly! 10/10 come out of my way to grab a truck from this location every time I move in the cities- even if it means paying a little more. Service is quality!!

Scott C.
Évaluation :

very good staff

Laila O.
Évaluation :

I'm extremely upset with my experience with Uhaul this time. I've moved at least once a year in the past 6-8 years and have always used a Uhaul Cargo Van. This time I was given a smaller cargo van and ended up needing to use the van PLUS 3 other cars to move my stuff- this has never happened before because I've had the same amount of stuff. I was very frustrated and thankful for those I had helping me. Your cargo van models should stay consistent. This is not okay.

DOUGLAS H.
Évaluation :

With Covid, the team did well.

James H.
Évaluation :

About 30 minute queues because they were very busy, but customer service was great and vehicles in great condition.

Jennifer C.
Évaluation :

Everything was great! Helpful, friendly staff.

Robert N.
Évaluation :

Le client n'a pas laissé de commentaire.

James M.
Évaluation :

Le client n'a pas laissé de commentaire.

Nichole D.
Évaluation :

The staff for very courteous and efficient.

RANDELL P.
Évaluation :

Le client n'a pas laissé de commentaire.

Albert N.
Évaluation :

Great customer service from the staff.

Aaron Z.
Évaluation :

First truck= engine light on and ran VERY rough. Returned. Upon returning, the manager saw that I checked out the truck 10min before my scheduled time so adjusted.y return an hour earlier. This very much inconvenienced us on the back end. They gave me a working truck. Upon returning I waited 20min for someone to check me in. That process was smooth but everything else, a joke. Up there with greyhound quality, you use it because it's your last resort.

Caleb S.
Évaluation :

Didn't take items off of rental that I decided I didn't need and i was charged $120 for items i never received. Tried to call and they never picked up.

Terrance B.
Évaluation :

The man was very helpful

Thor E.
Évaluation :

Le client n'a pas laissé de commentaire.

Caren H.
Évaluation :

The self service check in did not work using the Safari browser because there was no . I finally got it to work on Chrome but it was very frustrating.

Monique T.
Évaluation :

Le client n'a pas laissé de commentaire.

Tracy D.
Évaluation :

Le client n'a pas laissé de commentaire.

James S.
Évaluation :

Le client n'a pas laissé de commentaire.

John Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Kate J.
Évaluation :

Was not able to get keys for my appointment until 40 minutes after the rental began. I was also missing the 2 dollies I placed in the order and was charged for. If the key boxes are not in use right now, that should be communicated prior to the rental appointment.

KAYLA L.
Évaluation :

Le client n'a pas laissé de commentaire.

Brett M.
Évaluation :

Le client n'a pas laissé de commentaire.

Demi O.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan F.
Évaluation :

Le client n'a pas laissé de commentaire.

Mesgana W.
Évaluation :

Inside of the trucks need better cleaning.

Cheri A.
Évaluation :

Professional staff made everything easy

RHONDA L.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page