Customer Reviews for U-Haul of Monroeville

2 796 évaluations

4911 William Penn Hwy   Monroeville, PA 15146
(Located on Rte 22 East of the I-76 and I-376 intersection)

(724) 325-2600

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(724) 325-2600

4911 William Penn Hwy
Monroeville, PA 15146
(Located on Rte 22 East of the I-76 and I-376 intersection)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry H. 
Évaluation :
5

David was very polite energetically and answered all her questions really made the processes easy He suggested the forearm forklifts for us and they worked very well

loray G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob M. 
Évaluation :
5

Very friendly and helpful staff. Dave and Jen quickly handled my reservation. Thank you! Nice clean van. If you can make plans ahead, make online reservation and complete the check in to secure your reservation.

Vivian K. 
Évaluation :
2

The manager at the u haul company, was swearing in front of customers. Had to drive the truck back to Murrysville, instead of leaving in Coraopolis,PA. Cost me more money. Will use Enterprise next time! Also, charged me for the doley that I did not use, seal was not broken!

DEBORAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S. 
Évaluation :
5

Staff was very friendly and courteous

Richard B. 
Évaluation :
5

Process was very easy. David was super helpfully and gave an explanation of steps taken to process drop off.

David A. 
Évaluation :
5

It was quick n easy!!

JAIME T. 
Évaluation :
5

Enclosed trailer was perfect for moving.

Barry G. 
Évaluation :
3

A little expensive

Gian Luca P. 
Évaluation :
5

Needs no improvement

MARY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony N. 
Évaluation :
5

Liked the truck, wish you had more Ford step vans

Keith B. 
Évaluation :
4

Vehicle has some issues that need fixed: had to slam driver's door to close - latch likely needs adjusted, has front brake vibration, radio intermittently would switch from FM to aux input by itself, and there likely is an intermittent charging system problem - voltage dropped to to approximately 12 volts four times during our trip. Would randomly revert back to over 14 volts (normal voltage).

Thomas T. 
Évaluation :
5

The women who I checked in with was efficient, it would be good to tell the customer to check their text immediately for final information. The online check in process, leaves you hanging without saying complete or taking payment information. It just says Dismiss in the upper right hand corner, which warns you the information won't be saved, but it was saved.

Spencer F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
2

Don't charge customers an after hour fee, especially when your technical solution to after hours check in does not work right. Why even have a fee, there is no extra work involved compared to showing up the next day for drop off.

Christopher M. 
Évaluation :
4

Was supposed to pick up latest rental at 8:30, employees didn't show until 9:15. It's unfortunate the world we live in these days.

AARON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo E. 
Évaluation :
3

I have been renting a pick up truck from this location a couple times recently. Once I showed up for my 7am pick up and the truck wasn't there, I had to leave. Twice I had to go online to fix my rental because the employee at the store Carl, was unable to do it correctly. Then yesterday, I was dropping off and confirming my rental for Thursday and Friday and this same employee said it was there in the system and it was reserved. I had an email confirmation and he couldn't figure it out so I just cancelled my reservation all together. I know they're short staffed but incompetence should not be tolerated.

Robert P. 
Évaluation :
4

I was very pleased with the convenience and service.. I didn't particularly like my drivers license being copied on another phone and not deleted. Just being cautious, and not sure who's phone took the picture. Otherwise My transaction was very smooth and efficient. Merci.

Jennifer B. 
Évaluation :
4

The only reason I'm rating them a 4 and not a 5 is that they changed my drop off location from the one I had originally selected in my reservation, and the one they selected didn't have after hours drop off. It caused us some frustration at the end of the day, but we found another location that was just about to close, and they advised us on what to do.

Beth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
3

We were 2 hours late and charged for another full day! Very upsetting and caused stress during our daughters college move in. We got trapped in the parking lot and could not get out. We used this location many times before and was never charged an extra day. Also had previous positive experience but after this trip we may find another place to rent. I was not happy with being charged double for 2 hours!. No one answered phone when we called several times also. 

James Z. 
Évaluation :
5

Professional, customer focused and diligent in treating the customer

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
5

Great staff! Kelly and Craig handled my reservation. Very friendly and helpful. Clean vehicle. If you can plan ahead, recommend online reservation and check in,

Vivian K. 
Évaluation :
5

Easy pickup, easy return. Great service.

Melissa T. 
Évaluation :
5

Everything went well! No issues or concerns! Good job!!

Robert G. 
Évaluation :
3

my only issue is that I was charged for pads and a dolly but there were neither in the truck .

Michael B. 
Évaluation :
5

Very nice answered questions and very fast

Jennifer R. 
Évaluation :
1

The clerk was rude and not helpful at all. The truck I reserved was not there and she was like oh well it's not my fault. We ended up renting a trailer and had to make several trips vs 1 and no compensation was offered. I even had to pay for a hitch to pull the trailer because they didn't have one I could use.

jackie S. 
Évaluation :
5

Owner and staff were very friendly! Will recommend, 10/10!

Larissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK D. 
Évaluation :
5

The customer rep at the counter was very helpful and informative. I believe his name was Craig, and he was very thorough on explaining the hookup and safety of the trailer I rented. I would rent from this location again

Samuel S. 
Évaluation :
5

Dave was great.

Paula R. 
Évaluation :
5

The two associates in charge on Sunday were Great, and I really mean it. They were kind, personable, and very accommodating. The 10' Truck that I rented was, in deed, very clean....but the "Suspension" on the vehicle was So Bad that it was actually Dangerous to drive. Any time I hit even the smallest imperfection in the roadway, the entire truck felt like it was going to collapse. Besides the "loud bang" that accompanied every bump or roadway imperfection, I was most worried about how the truck shook and became a bit unstable. It also felt like the Axels could break at any time when you hit a bump or even a small pothole. I mentioned this when I returned to the location, and she said that she also knew of the issue, and has had it to the Maintenance Shop to get this repaired, but it kept coming back the same as when it went to the shop. Other than that, this was a very nice rental experience. David Nader

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Z. 
Évaluation :
5

Everything was great! Friendly staff and easy experience picking up and dropping off the truck!

Sara S. 
Évaluation :
4

Employees were very competent but the location appears to be understaffed..

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl Y. 
Évaluation :
5

Everyone was incredibly nice and helpful. Could not have asked for better service, which is always appreciated while moving.

Alexandra N. 
Évaluation :
5

The people at this location are great. Very friendly and helpful. When another customer did not return the truck that I was suppose to have "Craig" found me another truck to use. It was clean and everything on it worked well. Highly recommend this location for your rental needs.

Bernard T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan J. 
Évaluation :
5

Great customer service! Thanks to Craig who explained the value of online express check-in. If you can plan ahead, online reservation and express check-in are worthwhile!

Vivian K. 
Évaluation :
1

The van was fine. The pick up was fine. I barely used the van. I picked up a couch from a person's house and delivered it to my house. Upon check in, the lady said everything was fine except for a cleaning feel. I was stunned. I was the only passenger; I loaded one clean item and was an extremely light touch user. I think it's a scam and she would have said that if I hadn't used the van att all. I have a pending reservation for August and will cancel if if the fee is not removed. I was stunned.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM G. 
Évaluation :
5

Your mobile app is terrible. I tried to pick up the equipment via the mobile app only to discover that I needed somebody to vouch for me. This should be made plain, and I should be able to accomplish this, in advance of actually trying to pick up the equipment

Dale W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
5

Top-notch staff! Jen handled my rental. Friendly, knowledgeable and helpful. Clean vehicle in nice condition.

Vivian K. 
Évaluation :
4

More staff on site to make the renting process a little faster.

Edward P. 
Évaluation :
5

Your website is terrible, I developed apps and this one is lousy

Ray Y. 
Évaluation :
5

The person who handled my rental was excellent. She was knowledgable, professional, and friendly. Great job! Thank you,

Lee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
5

Overall very good experience. The van drove smoothly and was clean. U haul attendants were very helpful. Can't think of any improvements needed.

george C. 
Évaluation :
5

I want to say thank you to your employee David Boske General Manager (4911 William Penn Hwy, Monroeville, PA 15146) for good customer service

Gela A. 
Évaluation :
5

Very friendly and clean place! Van was nicer than previous vans I've rented in other locations.

Melissa V. 
Évaluation :
5

The employees are great to deal with. It was a pleasure interacting with them. My thanks for their help

Charles M. 
Évaluation :
5

Its ashame i had to go 10 miles further to rent because the cliser one to me hung up on me tgen didn't answer the phone 10 times when i called

DONNA L. 
Évaluation :
5

Fantastic job! Easy in and easy out! THANK YOU!

Kelly G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

brian B. 
Évaluation :
5

The owner Dave is a real professional. He greeted me, answered all of my questions, provided a 'quick-start- overview of the truck functions, etc. He made the process very easy. I would highly recommend his business to all that have a moving and/or storage need.

Victoria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie P. 
Évaluation :
5

they did a great job picking up and dropping off was a breeze and the customer service was great!

Barrett R. 
Évaluation :
3

the trailer we reserved was not available and we were not notified - the employee did provide us with a bigger trailer

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randee G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric F. 
Évaluation :
5

Staff is very friendly, quick, efficient and knowledgeable. Dave greeted me and completed my online reservation. Vehicle in nice condition. Recommend making online reservation if you can plan ahead.

Vivian K. 
Évaluation :
5

Smooth transaction. Friendly, professional staff.

BLAIR K. 
Évaluation :
5

Representative was super nice and helpful

Michael C. 
Évaluation :
5

give you workers better pay they worked they tails off.

Chiffon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Continue being as good as you already are! Customer service is fantastic, and the equipment is clean and works really well.

Edward L. 
Évaluation :
5

excellent service and co-operation. will be back again.

Roger V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gela A. 
Évaluation :
5

The owner was very friendly and nice. Extremely hard-working. Very polite and courteous.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon P. 
Évaluation :
2

The inside front windshield had something on it directly in my view. I tried several times to clean it so I could see better buy it wouldn't come off.

JOHN D B. 
Évaluation :
5

Vehicles have very high mileage (old?), make very poor gas mileage, and show a lot of wear and tear.

Lee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phoebe C. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page