Customer Reviews for U-Haul of Murray

7 792 évaluations

5305 S State St   Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

(801) 262-8958

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(801) 262-8958

5305 S State St
Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

The service representatives were nice enough. But, they are overwhelmingly busy. Don't answer phones. I was there when a customer came in for his appointment to install a hitch. But, they could not help him. He wasn't in the computer system and there was nobody there who could do it. Go elsewhere.

CHRISTOPHER L. 
Évaluation :
3

The rental contract specified a 4 pm return time, which was automatically filled in online. I mentioned when I rented that I may be somewhat later than 4. I was told I had a 24 hour rental and not to worry but to call and let them know. I called at 4 and was sent to a central call center. The representative was rude and non-helpful and told me there would be an additional charge if I returned it later than 4. She did not let me know that I could have the location adjust the charges. I got it to the location at 4:45 and the check-in person told me I would not be charged extra, but I was charged for an extra day. I had to call and wait 37 minutes to resolve the problem. The people onsite were nice but did not adjust the rental fee appropriately. The second representative I talked with was very helpful and refunded the charge for the second day.

David D. 
Évaluation :
5

Summer was fantastic to work with. She was patient, conversational and extremely knowledgeable.

ADEBOLA J. 
Évaluation :
5

First time U-Haul patron, made reservation online utilizing the Phone/Online check In/Drop Off feature I found to be very efficient with user friendly interface & simple step by step instructions I recommend.

Doru N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAREN MICHELLE J. 
Évaluation :
5

Very helpful. Alicia made sure I was securely hooked up and ready to travel.

Donald L. 
Évaluation :
5

Continue providing the great customer service U-Haul is known for at this location…

MICHAEL G. 
Évaluation :
5

We rented a motorcycle trailer for the day and everything was great. Equipment was ready to go. Staff was super helpful and knowledgeable. Drop off was quick and easy. Will definitely rent from them again when we need a truck or trailer.

BRIAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN R. 
Évaluation :
5

Everything was great.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

The staff was informed and very helpful. Thanks!

RAYMOND M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCES ANN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tou X. 
Évaluation :
1

wtf

Bronson G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G. 
Évaluation :
5

The girl who checked me in and out was excellent! Patient, professional and courteous .

WILLIAM P. 
Évaluation :
4

Really can't think of how to improve. Salt Lake has too many people in it and so this location really accommodates for all those problems.

Albert L. 
Évaluation :
4

The truck I was going to rent was late, but they got me into a smaller truck, and it worked just fine. You guys were easy to work with and very cost effective. I appreciate what you guys do, and will be renting from you again

ZACHARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE K. 
Évaluation :
3

I had made a reservation a few weeks in advance for pick up at marina cove storage in American Fork Utah, when I got there, my equipment was not there. The manager then called who had my equipment and they extended right then. 30 minutes after they were to have it returned, and the manager did not care one bit that the equipment I had reserved wasn't going to be there at the time it was promised. I asked what the next thing to do is, and she didn't know. I was left to find a trailer on my own and she didn't care at all that there wasn't any equipment or solution to my reservation. I then after calling around found the Murray Utah location. I am completely unimpressed by the customer service at the Marina Cove Storage location.

MEGAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber M. 
Évaluation :
3

The right tail light on the trailer it was out which was unnerving for me. I was afraid I was gonna get pulled over the entire time :-(

JUSTIN B. 
Évaluation :
1

My first appointment was cancelled because there was no technician. Then I rescheduled the man gave me 3 different times I chose 7am. When I got there the man behind the desk said it was at 11. When I arrived the technician was running late (which I get things happen). After about an hour I went to wait. After 30 min someone came out (she didn't look like she was working at the time as she was not wearing a uniform) to tell me that they didn't have the wire and the manager had to get it from another store. (Wouldn't you check to make sure you had everything the day before?) If it wasn't for the lady no one would have told me! Then I asked about how long. The technician said 1,5 hours. By this time it was about 12:45. I took an Uber home. I finally got a call at 2:30 saying my car has been done for over an hour and no one called. Even the man who called me said "I noticed your car has been here, I guess no one called you." (What?) So then I had to take an Uber back to finally get my car, at which time it was 3:15. I was nearly late for work 2hicj is why I set the appointment for 7am. I am in the service industry so I am quite patient, however this was over the top. I have never had an issue with U-Haul before and I was very disappointed. With this debacle I am worried about my hitch installation and will now be taking it to my car dealer to make sure it was installed correctly.

Karyn M. 
Évaluation :
4

Everything was fine until drop-off (trailer). I didn't realize I worked for U-Haul until it was time to disconnect the the trailer. Had to reverse it into a space, disconnect and drop the hitch foot - all whilst the U-Haul guy, in sorry, my 'workmate' stood by an watched. So, I expect to receive my end of year employee tax statement in the new year from U-Haul...

Gary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micahel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheila R. 
Évaluation :
1

In two visits I was met with apathy. I had to walk the employees through the processes that I was doing. They weren't sure how to do anything- including important paperwork. I'm happy to never use this location again.

Krystle M. 
Évaluation :
5

Staff was fantastic.

Andre M. 
Évaluation :
4

Everything was fine, a good experience

Richard Arnold W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAMONA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
3

People standing behind a counter need to recognize clients that are waiting and either help them or explain why they can't and let them know that the person who can help them will be right there.

Frank S. 
Évaluation :
1

I reserved the van days earlier also a utility dolly which The uh facility did not have. The van they gave just came in wasn't checked waiting even longer I went to another store to rent the dolly.The rental cost was enormous compared to the previous rental contact. I'm very disappointed and dissatisfied with service !

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teodoro S. 
Évaluation :
2

Poor communication. No calls to me when parts were in. I had to call. Could not get through phone system to talk to someone in the store. Store was dirty, cluttered, no place to wait for hitch to be installed. I had to drive to store to find out if it was finished. Store personnel were poorly dressed and looked unprofessional. The whole operation looked unprofessional and run down. I hope the work done on the installation of the hitch is better than the operation of the business. I will not return to U Haul for any reason.

Robert W. 
Évaluation :
5

Nothing it was all good

JEFFERY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred W. 
Évaluation :
2

On 9-23-2021 the gal that hooked up our trailer didn't do it correctly. As we were driving in rush hour traffic in Salt Lake City (in the "spaghetti bowl") , the trailer came unhooked from the car!!!! Holy Crap! I called Customer service and was told that someone from the store would call me back asap. That never happened! Make sure you double-check their work! We were lucky that we were able to pull over and re-attach the trailer and that nobody was hurt! Computers weren't working! I still want a call back...I am sure it won't happen! Also, calling the number listed on the contract for the store sends you to Arizona....not the local store! What a big, fat waste of time!

Shelley B. 
Évaluation :
5

Everyone we excellent to work with!

MONICA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
4

Everything was great.

KAIRA B. 
Évaluation :
5

The gal that helped me out was summer. She was wonderful to do business with. My sister also rented from here and had a great experience with her as well.

JILL H. 
Évaluation :
5

Summer is the best

Steve P. 
Évaluation :
5

The staff there was so friendly and fun that it made my anxiety almost non existent. Moving is stressful and I was on edge when I went in. However, the ladies there were kind and made it an easy process to get started and get to it. Merci!

Tasha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nickolas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS B. 
Évaluation :
5

Thank you ? Mary? It was well after closing and she still helped us. She was very busy all on her own almost 2 hours after closing.. She deserves a bonus and raise! If it wasnt for her, we would not have been able to get the trailor off the hitch.. She even wrote our information down to check us in the next day. All things she didnt have to do. That is the kind of work ethic and attitude that makes a customer feel special and is very rare today.. Unlike waiting on the uhaul phone for over 40 minutes like we were subjected to, i rate UHAUL on this aspect a 1 star, get more help on the phones!!!!!!!!!!!!!!!!!!!!!!!

MARK B. 
Évaluation :
3

they were good to work with me since i live in southern utah. kept the hitch for me when i did show up and only took about an hour to install it. have already used it to load bikes on a new bike rack.

brett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
1

Make sure you are staffed enough as well as employees are focused and able to do their work. So many distractions and lack of punctuality led to a very long proces that made me late to my next appointment.

jackson P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lola B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

grace K. 
Évaluation :
5

Drop off was a piece of cake. Folks there were delightful and quick.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER K. 
Évaluation :
4

The after hours check-out was a bit long and confusing and there were several people looking everywhere for the key slot. The staff was efficient and friendly. The truck was clean and in good working order.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anglea W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aidan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donaldea S. 
Évaluation :
5

Good people to work with, Fast and courteous.

Hagop A. 
Évaluation :
5

The manager was having a difficult day but the lady serving me was terrific

Alexander M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE B. 
Évaluation :
4

Increase your week-end staff.

ROLLIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUANNE S. 
Évaluation :
5

All was ready when I got there and all the equipment was in good shape.

Joel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Totally satisfied

Adan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Judi U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zaikea K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeromy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica M. 
Évaluation :
5

The woman who helped me pickup and dropoff the trailer was helpful and nice. The first trailer's left light didn't work no matter what we did, so we switched to a second trailer and they worked. This proved the trailer was at fault. I suggest creating a little cart with a battery and flat 4 connector so that when a trailer is returned it can be tested to verify it's ready for rental.

Bret M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
4

good experience, no improvement necessary

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA U. 
Évaluation :
3

The online check in was terrible. I had to reset my phone to get my location and once I was completing my check in another customer ran up tome to day back off this is my van as she threw the keys in my face. I then had to get another rental & all the orders were so messed up they gave me a truck instead.

melissa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ixtzul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori D J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Super easy return nice Knowledgeable and great customer service.

Chris C. 
Non les évaluations ont été soumises pour cet établissement.

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